mickrory Posted May 18, 2020 #2076 Share Posted May 18, 2020 When do we anticipate the August cancellation notification will be issued? Middle of June? Link to comment Share on other sites More sharing options...
No pager thank you Posted May 18, 2020 #2077 Share Posted May 18, 2020 17 minutes ago, Mysticalmother said: I am sure there will be people on here who will now shoot me down in flames... go ahead if that is your wish.... my conscience is clear. Hello, thanks for your reply, certainly I won't shoot anyone down in flames 😃. Fair to say that you don't have to go very far on other social media outlets to find either poor behaviour generally, emanating from both the disgruntled or from the P&O loyalists. Also, from P&O directly in terms of the responses supplied to guests on their official social media page (the one about being "one of a few" companies giving refunds) - 100% naughty. I haven't been following the orchestrated winding up petition business, so good for you to reference this for balance, thank you. For these reasons, I tend to avoid such groups beyond checking, a more grown up and civilised discussion to be had on here I find. I've been following Cruise Critic for a while but only recently posted. The one thing that I will point out from your post if I may is that the trial of the new refund system on Iona's Maiden may turn out to be a red herring. As you will see, Pete is still waiting for that one, but Selbourne got his money back. Anyone's guess why they are different at the moment? Hope that you receive your money back soon 👍 Link to comment Share on other sites More sharing options...
jeanlyon Posted May 18, 2020 #2078 Share Posted May 18, 2020 (edited) try this one rebecca.smith@carnivalukgroup.com You will need your cruise ref, DOB, address, name and bank details, sort code and acc number. Edited May 18, 2020 by jeanlyon Link to comment Share on other sites More sharing options...
staygulf Posted May 18, 2020 #2079 Share Posted May 18, 2020 1 hour ago, grapau27 said: Been there got no email or call back. Hope you have more luck. I emailed Paul Ludlow personally early Saturday morning fully explaining my then wait of 64 days was over his 60 claim and have had no reply. If you really want to speed things up you have to be prepared to take legal action, otherwise there's no point in sending all these gentle emails and reminders which are ignored. If you aren't prepared to do that, just sit back and wait and don't get too worked up about something you aren't going to control. Link to comment Share on other sites More sharing options...
pete14 Posted May 18, 2020 #2080 Share Posted May 18, 2020 7 minutes ago, No pager thank you said: Hello, thanks for your reply, certainly I won't shoot anyone down in flames 😃. Fair to say that you don't have to go very far on other social media outlets to find either poor behaviour generally, emanating from both the disgruntled or from the P&O loyalists. Also, from P&O directly in terms of the responses supplied to guests on their official social media page (the one about being "one of a few" companies giving refunds) - 100% naughty. I haven't been following the orchestrated winding up petition business, so good for you to reference this for balance, thank you. For these reasons, I tend to avoid such groups beyond checking, a more grown up and civilised discussion to be had on here I find. I've been following Cruise Critic for a while but only recently posted. The one thing that I will point out from your post if I may is that the trial of the new refund system on Iona's Maiden may turn out to be a red herring. As you will see, Pete is still waiting for that one, but Selbourne got his money back. Anyone's guess why they are different at the moment? Hope that you receive your money back soon 👍 Thanks for that. The refund I am expecting related to the Iona maiden is for trips and restaurant reservations so only a few hundred pounds. We took FCC for the cruise itself and used it on a replacement cruise we booked for August 2021. I guess different people are handling the ‘extras’ so that may explain the difference. Link to comment Share on other sites More sharing options...
grapau27 Posted May 18, 2020 #2081 Share Posted May 18, 2020 3 minutes ago, staygulf said: If you really want to speed things up you have to be prepared to take legal action, otherwise there's no point in sending all these gentle emails and reminders which are ignored. If you aren't prepared to do that, just sit back and wait and don't get too worked up about something you aren't going to control. Not getting worked up. My Beta blockers I take after my heart attack stops that. I did say in my email that my solicitor recommended me to take legal action but did not get a reply. I think we all know that the 60 day rule was to safeguard their cashflow and nothing was going to change this. Pointless taking legal action then being banned from sailing by P&O. Graham. Link to comment Share on other sites More sharing options...
Rare Host Sharon Posted May 18, 2020 #2082 Share Posted May 18, 2020 I realise this is an emotive subject and have no wish to close this thread. However I feel a reminder is needed that you all signed up to obey Cruise Critic guidelines when you joined. All posts referring to specific travel agents (however cleverly you think you have disguised their names) and any Facebook groups other than the official P&O one will be removed. Please be kind and respect others point of views. 3 2 Link to comment Share on other sites More sharing options...
staygulf Posted May 18, 2020 #2083 Share Posted May 18, 2020 23 minutes ago, grapau27 said: Not getting worked up. My Beta blockers I take after my heart attack stops that. I did say in my email that my solicitor recommended me to take legal action but did not get a reply. I think we all know that the 60 day rule was to safeguard their cashflow and nothing was going to change this. Pointless taking legal action then being banned from sailing by P&O. Graham. There's a difference between taking legal action and threatening it. I've never been banned as a consequence, they want your money too much. Link to comment Share on other sites More sharing options...
grapau27 Posted May 18, 2020 #2084 Share Posted May 18, 2020 3 minutes ago, Host Sharon said: I realise this is an emotive subject and have no wish to close this thread. However I feel a reminder is needed that you all signed up to obey Cruise Critic guidelines when you joined. All posts referring to specific travel agents (however cleverly you think you have disguised their names) and any Facebook groups other than the official P&O one will be removed. Please be kind and respect others point of views. Thank you. Link to comment Share on other sites More sharing options...
staygulf Posted May 18, 2020 #2085 Share Posted May 18, 2020 1 minute ago, grapau27 said: I have filled in and sent back a CMA form and had a reply. I also emailed the cabinet office. Good for you. What was their reply? Link to comment Share on other sites More sharing options...
grapau27 Posted May 18, 2020 #2086 Share Posted May 18, 2020 6 minutes ago, staygulf said: There's a difference between taking legal action and threatening it. I've never been banned as a consequence, they want your money too much. I'm certain they will pay,it is the stalling tactics used that is annoying We had flights booked on Flybe for after our TA cruise on Azura got back to Southampton who went bust and our cc refunded our payments via chargeback. Link to comment Share on other sites More sharing options...
grapau27 Posted May 18, 2020 #2087 Share Posted May 18, 2020 6 minutes ago, staygulf said: Good for you. What was their reply? They asked if I would give evidence if they needed it. Link to comment Share on other sites More sharing options...
pete14 Posted May 18, 2020 #2088 Share Posted May 18, 2020 23 minutes ago, Host Sharon said: I realise this is an emotive subject and have no wish to close this thread. However I feel a reminder is needed that you all signed up to obey Cruise Critic guidelines when you joined. All posts referring to specific travel agents (however cleverly you think you have disguised their names) and any Facebook groups other than the official P&O one will be removed. Please be kind and respect others point of views. Thank you. Link to comment Share on other sites More sharing options...
Josy1953 Posted May 18, 2020 #2089 Share Posted May 18, 2020 P&O are definitely not do themselves any favours. I have questioned before this situation arose whether they valued loyalty now I am sure that they don't. 1 Link to comment Share on other sites More sharing options...
bobstheboy Posted May 18, 2020 #2090 Share Posted May 18, 2020 9 minutes ago, grapau27 said: Email the lady Jean suggested or Sarah Wing guest relations team leader who is sorting ours and get them to put you on the Bacs list immediately. sarah.wing@carnivalukgroup.com Emailed Helen Lamb, awaiting reply Link to comment Share on other sites More sharing options...
Bin man Posted May 18, 2020 #2091 Share Posted May 18, 2020 Notice the already booked part of ths web site is under maintenance. I wonder if they are deleting the cancelled cruises upto 31 st July Link to comment Share on other sites More sharing options...
No pager thank you Posted May 18, 2020 #2092 Share Posted May 18, 2020 38 minutes ago, bobstheboy said: You couldn't make it up. Messaged PandO over weekend re refund....I was now being added to refund list and it will be at least 60 days ! Sorry to hear this. The only thing that I can add is my previous reference to remarks about the current interpretation of the ABTA Code of Conduct. A delay of at least 4 months is clearly "undue" and can be reported, even in these times, particularly where you are being given wrong information, by at least one of the parties. If they stonewall you again and you have the audit trail, as it appears you have, then you may want to mention this, as you can report P&O. This might attract their attention. As you may know, the ABTA Code of Conduct is a set of rules applicable to all travel companies; breaches can lead to warnings, fines, and ultimately termination of membership. It is not the same as their arbitration scheme, or a legal route - it's a regulatory system. I've never had to do it, so I don't know the ins and outs of the process, but it's there as an underpin for such egregious examples of poor customer service and failure. I've had to look it myself though recently over P&O. Up to you if you do this. Just hope that P&O sees sense, you should not be put to the back of the queue - plainly ridiculous and I can't see anyone (including on this board disagreeing). 2 Link to comment Share on other sites More sharing options...
No pager thank you Posted May 18, 2020 #2093 Share Posted May 18, 2020 3 minutes ago, Bin man said: Notice the already booked part of ths web site is under maintenance. I wonder if they are deleting the cancelled cruises upto 31 st July Maybe adding the "redeem your FCC" function, as per the latest "official" message? Link to comment Share on other sites More sharing options...
funinhounslow Posted May 18, 2020 #2094 Share Posted May 18, 2020 2 hours ago, jeanlyon said: try this one You will need your cruise ref, DOB, address, name and bank details, sort code and acc number. 51 minutes ago, grapau27 said: Email the lady Jean suggested or guest relations team leader who is sorting ours and get them to put you on the Bacs list immediately. Just wondering - did you check with the individuals concerned before putting their contact details on here for the world to see...? 1 Link to comment Share on other sites More sharing options...
majortom10 Posted May 18, 2020 #2095 Share Posted May 18, 2020 Sorry but cannot help thinking that all these phone calls and e-mails that everyone is repeatedly making to P&O is only delaying the refunds even further they have enough to do without this unnecessary workload. 2 1 Link to comment Share on other sites More sharing options...
mercury7289 Posted May 18, 2020 #2096 Share Posted May 18, 2020 (edited) 6 minutes ago, funinhounslow said: 1 minute ago, majortom10 said: Sorry but cannot help thinking that all these phone calls and e-mails that everyone is repeatedly making to P&O is only delaying the refunds even further they have enough to do without this unnecessary workload. Suggest that they may be different personnel. Edited May 18, 2020 by mercury7289 Double doo Link to comment Share on other sites More sharing options...
majortom10 Posted May 18, 2020 #2097 Share Posted May 18, 2020 Just now, mercury7289 said: Suggest that they may be different personnel. Nobody knows for certain like most things on here it is just guesswork or so called information from the "experts". 1 1 Link to comment Share on other sites More sharing options...
mercury7289 Posted May 18, 2020 #2098 Share Posted May 18, 2020 Just now, majortom10 said: Nobody knows for certain like most things on here it is just guesswork or so called information from the "experts". That is what I was suggesting! 1 Link to comment Share on other sites More sharing options...
jeanlyon Posted May 18, 2020 #2099 Share Posted May 18, 2020 1 hour ago, grapau27 said: Thank you. I wouldn't mine, but I clicked on Guidelines and it tells you nothing. 1 Link to comment Share on other sites More sharing options...
Mysticalmother Posted May 18, 2020 #2100 Share Posted May 18, 2020 1 hour ago, Host Sharon said: I realise this is an emotive subject and have no wish to close this thread. However I feel a reminder is needed that you all signed up to obey Cruise Critic guidelines when you joined. All posts referring to specific travel agents (however cleverly you think you have disguised their names) and any Facebook groups other than the official P&O one will be removed. Please be kind and respect others point of views. Hope I have not contravened any rules....I try not to. But I am intrigued as to which is the “official” P&O group on Facebook....? I know there is an official page. Link to comment Share on other sites More sharing options...
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