Does TA only get notified of FCC?

[denamo]

We cancelled our cruise under Royal's Cruise with Confidence before they announced our cruise was cancelled.  Our TA handled it.  Will I be sent an email with the FCC number from Royal or does the TA contact me with it?

[Grenouille21]

You will receive an email, but your TA can look for it in the TA portal. It won't show up there until it has been issued, but they can check for it in case you think you've missed an email. 

[denamo]

4 minutes ago, Grenouille21 said:

You will receive an email, but your TA can look for it in the TA portal. It won't show up there until it has been issued, but they can check for it in case you think you've missed an email. 

Thank you for your response.  It's been right at a month, so I'll wait a bit longer.  Not really planning to book right now.

[hannibal54]

I recently got an e-mail about our FCC information, I haven't asked my TA if they got one or not.

[Tony O]

I did not receive  any notification from Royal about my FCC.  I did receive  one frm my TA stating that I do have the FCC. It seems hit or miss if Royal sends it to you or not. I posted this question to Royal via another  social media platform. The response was that  all correspondence  will be sent to my travel partner(TA) since they have ownership/ control over my  booking. That if there are any questions concerning this please contact my  TA

[Ourusualbeach]

It may also depend on if your TA put your e mail address on the reservation. 

[TYMAN]

Although my TA cancelled my May cruise (it was booked through her), the FCC came to my email and I used it combined with my my casino perk, without my TA's help. 

[terry&mike]

I am a TA and have received emails from Royal for my client's FCC's, which I have forwarded on to my clients. When they are ready to use those FCC's they can either book with me again, book with another agent, or book directly with Royal, as they like.

[denamo]

39 minutes ago, RETNAVY1996 said:

Our FCC showed up in our Junk folder.

I have checked there also.  Actually spurred me to clean out that junk folder so I wouldn't miss any communication from Royal if the notice went there.  Thanks.

[RosieRoo]

I received mine in an email directly to me even though the reservation was booked with a travel agent. I think it’s true though that your email had to be on your booking in order to have it sent directly to you. 

[jagsfan]

Thank you for your response.  It's been right at a month, so I'll wait a bit longer.  Not really planning to book right now.

I never got an email or notice from my big box TA or from Royal. I called Royal and they said the FCCs were already generated. You might want to check.


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[later]

I got an email and so did my TA

[Brandis]

Is it normal that they send FCC emails separatly?

 

We had a cruise with 3 cabins booked, received an email containing FCCs for person 1 in booking 1, person 2 in booking 2 and person 1 in booking 3.

 

Our travel agent is now checking with RCL where the other 3 FCCs are.

[Ourusualbeach]

4 minutes ago, Brandis said:

Is it normal that they send FCC emails separatly?

I’ve learned that there is nothing normal right now.  Every reservation seems to have its own unique quirks in how it’s processed. 

[Brandis]

I guess so 🙂 I'm not too worried at the moment.

[mworkman]

I’m still waiting TA nor Royal has informed me that our cruise is cancelled, which I know it has been (Alaska 29 May 2020). I did go on-line to the link for cruise planner to opt for FCC.