C-LAD Posted April 19, 2020 #1 Share Posted April 19, 2020 What is the status of refunds for refundable OBC? We are waiting for our OBC refund from a Sky Princess cruise which ended on March 14th (5 weeks ago). Anyone have experience with OBC refunds considering the current situation? Link to comment Share on other sites More sharing options...
JF - retired RRT Posted April 19, 2020 #2 Share Posted April 19, 2020 We did a B2B in Jan. Got the refundable for the first leg, but not the 2nd leg. Sent an email inquiry. The end result: the rep said they owe us $$ and it will be here in "60 days". That was about 2 weeks ago. Best guess: they have so many refunds to process 60 is likely the minimum wait. Yours could be within that time frame or longer. Link to comment Share on other sites More sharing options...
skynight Posted April 19, 2020 #3 Share Posted April 19, 2020 Although not specific to refundable OBC the information of around 60 days is probably fairly representative. https://www.princess.com/news/notices_and_advisories/notices/temporary-cancellation-policy.html Link to comment Share on other sites More sharing options...
MplsYogini Posted April 20, 2020 #4 Share Posted April 20, 2020 We're still waiting for our refund from our cruise that ended on January 25, 2020. I spoke to an individual at Princess that said that all refunds that had not been processed are now being handled by the same in-house group that's handling the cancellations (instead of Bottom Line), and could take another 30-60 days. Link to comment Share on other sites More sharing options...
RosieCanberra Posted April 20, 2020 #5 Share Posted April 20, 2020 Our cruise finished 18 February, still waiting as well. Link to comment Share on other sites More sharing options...
sunsetme Posted April 24, 2020 #6 Share Posted April 24, 2020 still waiting cruise finished MArch 6 Link to comment Share on other sites More sharing options...
Rare PescadoAmarillo Posted April 24, 2020 #7 Share Posted April 24, 2020 We are still waiting for refundable OBC from cruises ended 12/27/19 and 2/12/20. I have worked with Erika at Princess Customer Relations who said she has filled out the paperwork for both refunds, but it is now in that black hole with all the other refunds that Princess is processing. I had to send copies of our final on board statement to Princess for both cruises. Link to comment Share on other sites More sharing options...
doenbucket Posted April 28, 2020 #8 Share Posted April 28, 2020 Still waiting for ROBC from a cruise we disembarked 30th January 2020. Luckily it's a small amount but still, it's getting a bit riduculous. My case was escalated on 1st April & 24th April & still waiting for the promised contact from a Princess Rep. We have been very patient. Does anyone have any recommendations on who I should contact? I have asked to be speak to someone from the Solution Dept but being told they cannot transfer me. 🙄 Any help would be appreciated. Link to comment Share on other sites More sharing options...
R**T Posted April 30, 2020 #9 Share Posted April 30, 2020 Our cruise ended on March 17. Still waiting ... Link to comment Share on other sites More sharing options...
Suncitycruiser1925 Posted May 3, 2020 #10 Share Posted May 3, 2020 Our cruise ended Feb. 13th. We are still waiting for a check for our refundable OBC. I called Princess about a week ago and they said they are still processing it. Link to comment Share on other sites More sharing options...
CruisinCouple2010 Posted May 3, 2020 #11 Share Posted May 3, 2020 Still waiting for ROBC from Regal Princess cruise which ended on March 08, 2020. Link to comment Share on other sites More sharing options...
datone Posted May 4, 2020 #12 Share Posted May 4, 2020 On 5/3/2020 at 12:41 PM, Suncitycruiser1925 said: Our cruise ended Feb. 13th. We are still waiting for a check for our refundable OBC. I called Princess about a week ago and they said they are still processing it. Our cruise also ended on 13th Feb (Sapphire Princess). We are in Australia and received our cheque for refundable OBC mid March. Seems to be no rhyme nor reason as to what order they do things in. 1 Link to comment Share on other sites More sharing options...
RosieCanberra Posted May 10, 2020 #13 Share Posted May 10, 2020 We are still waiting, will be 12 weeks this week. Anyone have any updates on getting their refundable OBC? Link to comment Share on other sites More sharing options...
RosieCanberra Posted May 11, 2020 #14 Share Posted May 11, 2020 20 hours ago, RosieCanberra said: We are still waiting, will be 12 weeks this week. Anyone have any updates on getting their refundable OBC? The magic of cruise critic. My cheque arrived today. WooHoo! Link to comment Share on other sites More sharing options...
dog Posted May 11, 2020 #15 Share Posted May 11, 2020 2 minutes ago, RosieCanberra said: The magic of cruise critic. My cheque arrived today. WooHoo! Happy for you! 1 Link to comment Share on other sites More sharing options...
MplsYogini Posted May 18, 2020 #16 Share Posted May 18, 2020 On 4/19/2020 at 9:35 PM, MplsYogini said: We're still waiting for our refund from our cruise that ended on January 25, 2020. I spoke to an individual at Princess that said that all refunds that had not been processed are now being handled by the same in-house group that's handling the cancellations (instead of Bottom Line), and could take another 30-60 days. Update: We received a check for our refundable OBC today! 1 Link to comment Share on other sites More sharing options...
R**T Posted June 9, 2020 #17 Share Posted June 9, 2020 On 4/30/2020 at 2:04 PM, R**T said: Our cruise ended on March 17. Still waiting ... Update: We received our check today June 9. The check came from Bottomline Technologies. Link to comment Share on other sites More sharing options...
miato4 Posted June 9, 2020 #18 Share Posted June 9, 2020 Yesterday we got our obc refund from our Ruby Princess February 24 cruise. Link to comment Share on other sites More sharing options...
CruisinCouple2010 Posted June 9, 2020 #19 Share Posted June 9, 2020 Still waiting for refundable OBC from March 01 Regal Princess cruise. Nothing to date, but certainly glad to hear that people are receiving refunds. Link to comment Share on other sites More sharing options...
srice Posted June 10, 2020 #20 Share Posted June 10, 2020 Friday, 5 Jun 2020, I received my refundable OBC from our March Crown Princess cruise which ended 81 days earlier on 16 Mar 2020. Princess seems to be doing the right thing. I'm sure finding the cash when no revenue is coming in is a challenge. Link to comment Share on other sites More sharing options...
dweidensaul Posted June 10, 2020 #21 Share Posted June 10, 2020 On 4/19/2020 at 2:31 PM, C-LAD said: What is the status of refunds for refundable OBC? We are waiting for our OBC refund from a Sky Princess cruise which ended on March 14th (5 weeks ago). Anyone have experience with OBC refunds considering the current situation? We, too, were on Sky at that time and are still waiting for the same thing. No update. Link to comment Share on other sites More sharing options...
17pandd Posted June 10, 2020 #22 Share Posted June 10, 2020 We got our refundable OBC check two days ago. It was from bottom line. Cruise ended March 6, on the Crown. Link to comment Share on other sites More sharing options...
Suncitycruiser1925 Posted June 10, 2020 #23 Share Posted June 10, 2020 Glad to hear some folks have received a check for their refundable OBC. We are still waiting for our check from our Caribbean Princess cruise that ended Feb. 13th. Last week when our travel agent called Princess and inquired, he was told that Princess mailed us a check on March 7th which we never received. So now, they have to investigate (confirm the check was not cashed) and reissue and mail us another check. Link to comment Share on other sites More sharing options...
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