blueskadoo Posted January 21, 2021 #1 Share Posted January 21, 2021 Hey all- we booked on a casino comp cruise and then had to lift and shift to a year out. Because we had paid an upgrade to buy "the perks" prior to the line going all inclusive, the rep said we would be due the difference between the two cruises. Its been about 6 weeks and we haven't seen a refund come through on the credit card yet. About how long are celebrity refunds taking nowadays? I know at one point it was months so I don't want to be impatient, but I don't want to lose several hundred dollars either! TIA Link to comment Share on other sites More sharing options...
jelayne Posted January 21, 2021 #2 Share Posted January 21, 2021 We received refunds of the deposit for 2 cruises we cancelled in November and that refund was back on our credit card in less than 1 week. You may want to call and check. Link to comment Share on other sites More sharing options...
Mr. Click Posted January 21, 2021 #3 Share Posted January 21, 2021 My TA called Celebrity for me to get a deposit refund for a canceled cruise a few weeks ago. They said fine but expect it to take 60 days. We are talking about a $50 deposit so I am not chasing it but last summer when it was a $5,000 refund on a canceled cruise I was ready to file a dispute on day 61....but the money did show up that week. So figure 60 days and then dispute the charge. Link to comment Share on other sites More sharing options...
Alabaster Cruiser Posted January 21, 2021 #4 Share Posted January 21, 2021 Blueskadoo when you rebooked your comp for a year later did you get the perks included or do you still have to upgrade to them? Link to comment Share on other sites More sharing options...
palamoh Posted January 24, 2021 #5 Share Posted January 24, 2021 My question as well, hope someone can give some insight to this. Link to comment Share on other sites More sharing options...
sippican Posted January 25, 2021 #6 Share Posted January 25, 2021 been waiting since November 11th. We were told up to 45 days, so I called last Friday and was told 45 BUSINESS days. Still waiting. Link to comment Share on other sites More sharing options...
nps001 Posted January 25, 2021 #7 Share Posted January 25, 2021 We were canceled in the last round and had our refunds in our accounts about 2 weeks ago, so I would definitely follow up. They also told us 60 days but we were refunded in about a week. Mind you, it did take another week for the backdated refund to show in our account. Link to comment Share on other sites More sharing options...
ECCruise Posted January 25, 2021 #8 Share Posted January 25, 2021 It is getting better. We've had some that have taken around 90 days. The next ones were 45-60 day range. And one this month was only about 3 weeks. Link to comment Share on other sites More sharing options...
blueskadoo Posted January 25, 2021 Author #9 Share Posted January 25, 2021 On 1/21/2021 at 5:02 PM, Alabaster Cruiser said: Blueskadoo when you rebooked your comp for a year later did you get the perks included or do you still have to upgrade to them? We did not have to pay to upgrade them on the newest cruise, they gave them to us as inclusions like if it was a brand new booking with the new rules. That was the only reason we were due a refund as we still had to pay for the port taxes like with any other line, so it was the difference between the perks upgrades and the port taxes/fees. Link to comment Share on other sites More sharing options...
Alabaster Cruiser Posted January 25, 2021 #10 Share Posted January 25, 2021 Thank you for the reply. We have not been so fortunate. Each one that we have moved with Blue Chip they tell us no drink package or all included. Link to comment Share on other sites More sharing options...
sandancer Posted January 26, 2021 #11 Share Posted January 26, 2021 Celebrity took around 5 weeks to refund our deposit when Equinox cruises were all cancelled for Spring 2022. However, 2 other cruises booked with Royal were both refunded in around 10 days. Strange when you think they are all part of the same group. Link to comment Share on other sites More sharing options...
blueskadoo Posted January 26, 2021 Author #12 Share Posted January 26, 2021 15 hours ago, Alabaster Cruiser said: Thank you for the reply. We have not been so fortunate. Each one that we have moved with Blue Chip they tell us no drink package or all included. I should have mentioned this one is for MLife status from MGM land based casinos. We have only been able to move/exchange casino cruises handled by a third party. Link to comment Share on other sites More sharing options...
Alabaster Cruiser Posted January 26, 2021 #13 Share Posted January 26, 2021 Again thanks for the reply. That makes more sense. We have M life status but don't visit land based casinos frequently so we do better with Blue Chip offers....Susan Link to comment Share on other sites More sharing options...
Alabaster Cruiser Posted January 26, 2021 #14 Share Posted January 26, 2021 As far as refunds...we have about 7 comps that we are moving around. We have not gotten any refunds other than taxes that have to be paid with each move. We have gotten those back in a matter of days up to many weeks. Difficult to estimate refund times. But I must add that Celebrity has been very good to refund the exact amounts without problem. Link to comment Share on other sites More sharing options...
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