Refund Status from March Cancellations

[Biker19]

8 hours ago, Trevoli said:

Any suggestions or ideas?

Some posters have reported getting refund info directly from RCI even when booked with a TA - call them directly and keep calling.

[smokeybandit]

Still no FCCs yet for my March cruise, which RC said would come by Feb 12.

[LB_NJ]

Still waiting for cancelled Empress cruise refunds.  They sold Empress in December!!!!!

[ko7431]

For the FCCs that were supposed to be sent by 2/12 - I sent an email to Royal Caribbean yesterday. I just got this response:

 

“Your Future Cruise Certificates are being worked on. Please allow more time for processing.”

So it seems that they aren’t saying when they might be issued. 

[smokeybandit]

Well RC reservations expects them by Feb 26. But that's jut the end of the default 45 day window since cancelation, so who knows.

[Akina13]

On 2/16/2021 at 6:16 AM, smokeybandit said:

Still no FCCs yet for my March cruise, which RC said would come by Feb 12.

I got mine yesterday... Well, I should say I got my husbands and mine was emailed to my friend...we booked at the same time and for some reason they emailed her my FCC.

 

I was calling her to tell her to check her email and she was like hey! I got yours, let me forward it to you LOL. She still has not got hers

 

Btw - these are for April Liberty of the Seas sailings

[RFerrington]

9 minutes ago, Akina13 said:

Btw - these are for April Liberty of the Seas sailings

I have 2 cancelled LIB April cruises, too 

😔

[LB_NJ]

22 hours ago, LB_NJ said:

Still waiting for cancelled Empress cruise refunds.  They sold Empress in December!!!!!

 

Just got the Cruise Planner refund.  Now just waiting for corrected FCCs.

[Ken at the beach]

Found out by calling that my FCC's for my march cruise were issued Feb 12...did not receive an e mail and the refunds are still in process

[cublet]

Hello,

 

I don't know when RCI cancelled it, but the refund of my 29th May 2020 Port Fees & Taxes and Gratuities (Anthem ex UK) is still outstanding as of today, 18th Feb 2021.

 

I'm just resigned to having to deal with total muppets.

 

Regards,

 

Cublet

[Hammergirl]

We got our refund, but have yet to see our $1000.00 FCC.

[Ken at the beach]

44 minutes ago, Hammergirl said:

We got our refund, but have yet to see our $1000.00 FCC.

Call.  I called yesterday and mine were issued on the 12th...no e mail.

[birdylady]

For those of you that got your FCCs for your March sailings, did you use a TA?

thanx,

Erika

[Ken at the beach]

5 minutes ago, birdylady said:

For those of you that got your FCCs for your March sailings, did you use a TA?

thanx,

Erika

Yes

[Hammergirl]

8 hours ago, Ourusualbeach said:

Call.  I called yesterday and mine were issued on the 12th...no e mail.

My agent said this today "NO email yet.  I also just checked the RCCL TA site where they list all clients with FCC vouchers and do not yet see anything under your name."

I will have her call.

Edited February 19, 2021 by Hammergirl

[Ken at the beach]

18 minutes ago, Hammergirl said:

My agent said this today "NO email yet.  I also just checked the RCCL TA site where they list all clients with FCC vouchers and do not yet see anything under your name."

I will have her call.

If they are not listed on the TA site under “insight” then they are not issued.

 

I had clients whose sailing in April that were issued and my own personal ones that were booked direct (a very long time ago) for a March sailing both issued on the 12th.

 

Calling this soon generally does not yield any results other than being told they are working on it or some other excuse.  Royals agents don’t seem to want to investigate anything or start submitting inquiries until things are generally 4 weeks or more past the due date. 
 

FYI, I didn’t get e mails for either of those.

Edited February 19, 2021 by Ourusualbeach

[smokeybandit]

I just got my FCC.

 

Except it's only for 2 people on the reservation (me and my son) and not my wife. I guess it's possible my wife got her own sent to her email address.

Edited February 19, 2021 by smokeybandit

[Ken at the beach]

3 minutes ago, smokeybandit said:

I guess it's possible my wife got her own sent to her email address.

That happens a fair bit.  

[Seville2Cabo]

We got our FCC a few days ago (about $100 short by my calculation).  Have not received the taxes/fees refund yet.  Have also not received the Future OBC. 

[smokeybandit]

11 minutes ago, Ourusualbeach said:

That happens a fair bit.  

This is indeed what happened.

[smokeybandit]

7 minutes ago, Seville2Cabo said:

We got our FCC a few days ago (about $100 short by my calculation).  Have not received the taxes/fees refund yet.  Have also not received the Future OBC. 

 

The math on mine worked out.

Edited February 19, 2021 by smokeybandit

[birdylady]

Just called c&a and they said our FCC was issued on the 12th.   Now just hoping my TA has power.

 

thanx all

Erika

[smokeybandit]

So calling to apply my FCC was easy, yet the remaining balance on the invoice they sent did not match what the agent was seeing on the screen.  It's somehow $500 more than what the agent sees.  The agent had no options for me to get me the correct invoice.

[Ken at the beach]

2 hours ago, smokeybandit said:

So calling to apply my FCC was easy, yet the remaining balance on the invoice they sent did not match what the agent was seeing on the screen.  It's somehow $500 more than what the agent sees.  The agent had no options for me to get me the correct invoice.

I've had a lot of those happen lately

[smokeybandit]

I was finally able to get to the "pay my balance" screen and the correct amount shows there.

But it still bothers me they have a glitch in their system that doesn't create the right invoice.