Another Lift and Shift question

[Giantfan13]

We had a cruise on the Enchantment out of Baltimore on Dec 11, 2021 and today we received the dreaded email saying it has been cancelled. As with past cancelled cruises they give you the regular 3 options, FCC, Lift and shift or cash. We have done a lift and shift several times before and had no problems. 

Has Royal changed it's Lift and Shift policy?

This was the Lift and Shift email:

 

Option 2: Select a New Sail Date Next Year (Lift & Shift)

If you prefer to move your existing booking to a sailing next year - we're happy to move you! We will price protect the original pricing and/or promotion on a sailing that has the same ship, embarkation port, sailing length, product, and stateroom category as your original sailing within 2 weeks (before or after) of the original sail date the following year. For example, if you are moving from a Brilliance of the Seas September 4, 2021 sailing, you can move to another sailing that has the same ship, embarkation port, sailing length, product, and stateroom category, and has a sail date between August 21, 2022 - September 18, 2022.

• Please know, price protection covers your cruise fare/promotion on an applicable sailing only and excludes taxes and fees, gratuities, and other non-cruise fare items, as these may change.
• You must decide to move to a new sailing by August 11, 2021. If not, we will automatically issue you a Future Cruise Credit.
• Complimentary Casino offers, Charter sailings, and select rates are not eligible for this offer.

 

If I am reading this right, I can only Lift and Shift to another Enchantment cruise?

I cannot Lift and Shift to a different cruise say in Jan, Feb, Mar etc. it has to be 1 year (give or take those 2 weeks) after this cruise was supposed to sail?

I have been on hold with my travel agent for 90 minutes while she was trying to contact Royal about this and she came back on telling me this is the NEW Lift and Shift policy. 

Is this true?

 

As I said, I have lifted and shifted from the Explorer to the Odyssey then to the Voyager all, not a year away. As long as the length was the same and the cabin were the same, we had no problems. So what has changed, or has anything changed and I am reading this incorrectly?

 

Cheers

Len

[Biker19]

Just now, Giantfan13 said:

Has Royal changed it's Lift and Shift policy?

Yes, they have gotten progressively stricter.

[molly361]

Yup that's the new L and S

[Jimbo]

What is  same product? Itinerary?

[Ourusualbeach]

1 hour ago, Giantfan13 said:

We had a cruise on the Enchantment out of Baltimore on Dec 11, 2021 and today we received the dreaded email saying it has been cancelled. As with past cancelled cruises they give you the regular 3 options, FCC, Lift and shift or cash. We have done a lift and shift several times before and had no problems. 

Has Royal changed it's Lift and Shift policy?

This was the Lift and Shift email:

 

Option 2: Select a New Sail Date Next Year (Lift & Shift)

If you prefer to move your existing booking to a sailing next year - we're happy to move you! We will price protect the original pricing and/or promotion on a sailing that has the same ship, embarkation port, sailing length, product, and stateroom category as your original sailing within 2 weeks (before or after) of the original sail date the following year. For example, if you are moving from a Brilliance of the Seas September 4, 2021 sailing, you can move to another sailing that has the same ship, embarkation port, sailing length, product, and stateroom category, and has a sail date between August 21, 2022 - September 18, 2022.

• Please know, price protection covers your cruise fare/promotion on an applicable sailing only and excludes taxes and fees, gratuities, and other non-cruise fare items, as these may change.
• You must decide to move to a new sailing by August 11, 2021. If not, we will automatically issue you a Future Cruise Credit.
• Complimentary Casino offers, Charter sailings, and select rates are not eligible for this offer.

 

If I am reading this right, I can only Lift and Shift to another Enchantment cruise?

I cannot Lift and Shift to a different cruise say in Jan, Feb, Mar etc. it has to be 1 year (give or take those 2 weeks) after this cruise was supposed to sail?

I have been on hold with my travel agent for 90 minutes while she was trying to contact Royal about this and she came back on telling me this is the NEW Lift and Shift policy. 

Is this true?

 

As I said, I have lifted and shifted from the Explorer to the Odyssey then to the Voyager all, not a year away. As long as the length was the same and the cabin were the same, we had no problems. So what has changed, or has anything changed and I am reading this incorrectly?

 

Cheers

Len

The lift and shift that you are referring to where you had a wide variety of options and was part of Cruise with Confidence (I call it the free for all lift and shift) ended Jan 31, 2021.  Lift and shift with these restricted options is now only available if Royal cancels your cruise.

[HicksRA]

And with most current cancellations repositioning ships to other areas/itineraries, chances for a lift & shift are really sketchy if not impossible. 

[Giantfan13]

My ship, the Enchantment, isn't on the schedule for this cruise for next year, so does that mean, I cannot do a Lift and shift and have to take either one of the other two options?

 

Cheers

Len

[Biker19]

1 minute ago, Giantfan13 said:

My ship, the Enchantment, isn't on the schedule for this cruise for next year, so does that mean, I cannot do a Lift and shift and have to take either one of the other two options?

Generally, yes, but the details of what is available should be in your cancellation notice. 

[Ourusualbeach]

1 hour ago, Giantfan13 said:

My ship, the Enchantment, isn't on the schedule for this cruise for next year, so does that mean, I cannot do a Lift and shift and have to take either one of the other two options?

 

Cheers

Len

Yes.  The terms were clear that it had to be same ship, same embarkation port and same itinerary length