lakedweller64 Posted March 25, 2022 #1 Share Posted March 25, 2022 I find Hal website very complicated and hard to navigate. today it seems to be locked up . Is anyone else having this problem? Link to comment Share on other sites More sharing options...
Rare cruzin4us Posted March 25, 2022 #2 Share Posted March 25, 2022 18 minutes ago, lakedweller64 said: I find Hal website very complicated and hard to navigate. today it seems to be locked up . Is anyone else having this problem? It's working for me. The only time I ever have an issue is when I have something in my cart that I haven't paid for. If you do, then try deleting what's in your cart and see if that helps. Link to comment Share on other sites More sharing options...
HAL4NOW Posted March 25, 2022 #3 Share Posted March 25, 2022 As often as the HAL website problems come up, maybe this should be a pinned topic 😉 1 2 Link to comment Share on other sites More sharing options...
naskeag Posted March 26, 2022 #4 Share Posted March 26, 2022 On 3/25/2022 at 11:50 AM, lakedweller64 said: I find Hal website very complicated and hard to navigate. today it seems to be locked up . Is anyone else having this problem? Yes, same issues here since we have been booking and using HAL web site, over a decade. Recent inability to book excursions and dining for a Aug/Sept 2022 cruise have been exceptionally time consuming.on our Apple PCs and tablets . Found some relief if we use Google Chrome browser instead of Safari, delete history often and sign in at 6 am. Good luck 1 Link to comment Share on other sites More sharing options...
Rare Mary229 Posted March 26, 2022 #5 Share Posted March 26, 2022 It is lacking. I second the idea of using a different browser. I do everything in safari but I use Firefox for flight ease. Link to comment Share on other sites More sharing options...
ScoutDiver Posted March 26, 2022 #6 Share Posted March 26, 2022 It is definitely locking up from my ipad/iphone. Link to comment Share on other sites More sharing options...
gailellen12 Posted March 26, 2022 #7 Share Posted March 26, 2022 HAL is me on my online account that I have cruise credits that I don’t have. The credits from a cancelled 2020 cruise were all supposed to be applied to my upcoming June cruise. My TA and I have been trying to get them on the phone forever. I am also down for an excursion credit that I don’t have also. I did get ahold of shore excursions and she could find no record of this so called shore excursion credit. Just a glitch in the system she thought. Something is definitely amiss with their record keeping 🤨 Link to comment Share on other sites More sharing options...
ScoutDiver Posted March 27, 2022 #8 Share Posted March 27, 2022 They are having issues today. I am having issues with both Chrome and Firefox on Windows 10 Pro. I just get a spin dial when bringing up a booking. The page come up, shows my cabin, cruise, etc, but a spin dial persists at the top of the screen. Link to comment Share on other sites More sharing options...
pmjnh Posted March 27, 2022 #9 Share Posted March 27, 2022 HAL website is slow as mollases this morning. I gave up. Link to comment Share on other sites More sharing options...
Rare Crazy For Cats Posted March 27, 2022 #10 Share Posted March 27, 2022 I was able to logon and complete the health questionnaire without issue. Immediately updated Verifly. Link to comment Share on other sites More sharing options...
jimmy2x Posted March 27, 2022 #11 Share Posted March 27, 2022 HAL’s website has never worked very well with an IPad. Aside from the money saved, one of the reasons I use an online TA. Link to comment Share on other sites More sharing options...
Tracey/Thom Posted March 27, 2022 #12 Share Posted March 27, 2022 Agree! Even my HAL representative agrees, and passes on customer complaints. She had 1,000 voicemails to return - including mine - and I know all my voicemails could've been resolved online, if the website worked consistently! I switch from Google, to Explorer to Safari - same issues on different days. One explanation I heard was that with Covid staff shortages, the tech folks that work on the backend of the website were out sick - and the Russian/Chinese/Interplanetary cyberattacks, of course. 1 Link to comment Share on other sites More sharing options...
510picker Posted March 27, 2022 #13 Share Posted March 27, 2022 HAL’s website has always been horrible. Sometimes it works, sometimes it doesn’t. With cruise departing half full, I don’t expect it to change any time soon. Link to comment Share on other sites More sharing options...
KAKcruiser Posted March 27, 2022 #14 Share Posted March 27, 2022 My future cruise credits have disappeared. I figure it must be a system problem and they will probably reappear. Link to comment Share on other sites More sharing options...
CruiseMark Posted March 27, 2022 #15 Share Posted March 27, 2022 (edited) I agree. I suggest that everyone use the little Feedback button on the left side of the screen when you’re on their site and let HAL know how you feel. Edited March 27, 2022 by CruiseMark 1 Link to comment Share on other sites More sharing options...
PSR Posted March 28, 2022 #16 Share Posted March 28, 2022 2 hours ago, KAKcruiser said: My future cruise credits have disappeared. I figure it must be a system problem and they will probably reappear. I noticed my FCC missing yesterday, but like you, thought they would reappear. I looked again today and they were still missing. I say "were" because I found out where they went to: they were applied automatically to our next booked cruise. I had checked a week or so ago to see if they had been applied (we had not asked for that yet, but I read in the past that it sometimes happened automatically), but at that time we still owed the full amount less deposit. Anyway, if you have a cruise coming up, check your balance...I don't mind the transfer, because we were going to do it anyway, but surprised they didn't notify us first. 🤔 Link to comment Share on other sites More sharing options...
KAKcruiser Posted March 28, 2022 #17 Share Posted March 28, 2022 Thank you so much. I hadn't thought of that. The FCC was applied to my current booking which I had already paid in full. Now it is showing a credit. What happens now? I guess I'll have to call tomorrow. Link to comment Share on other sites More sharing options...
PSR Posted March 28, 2022 #18 Share Posted March 28, 2022 2 hours ago, KAKcruiser said: Thank you so much. I hadn't thought of that. The FCC was applied to my current booking which I had already paid in full. Now it is showing a credit. What happens now? I guess I'll have to call tomorrow. Wow, I have never heard of that; they should issue a credit to your CC for the overpay. I think they're trying to clear all the FCC off the books. I would wait maybe a week to see if your CC is credited before trying to call. They've always credited CC purchases quickly: Shorex, dinners, flowers, etc. when a cruise is cancelled; hopefully they'll do the same for overpaid fares. Link to comment Share on other sites More sharing options...
KAKcruiser Posted March 28, 2022 #19 Share Posted March 28, 2022 I like your idea but I got too nervous to wait. So, I called and had them put the FCC back into my mariner's account. 1 Link to comment Share on other sites More sharing options...
Linguist208 Posted March 28, 2022 #20 Share Posted March 28, 2022 I knew the HAL website was going to be a problem the second time I visited it, when it asked me to sign in, even though I always check the "remember me" box. Poor design/execution. Link to comment Share on other sites More sharing options...
PSR Posted March 28, 2022 #21 Share Posted March 28, 2022 (edited) 4 hours ago, Linguist208 said: I knew the HAL website was going to be a problem the second time I visited it, when it asked me to sign in, even though I always check the "remember me" box. Poor design/execution. That has never worked for me either; it appears to hold the info for the same day only. Edited March 28, 2022 by PSR Link to comment Share on other sites More sharing options...
Corfun Posted December 2, 2023 #22 Share Posted December 2, 2023 I emptied my cache < Ctrl+shift+Delete > and rebooted the website works fine Link to comment Share on other sites More sharing options...
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