vjmatty Posted July 27, 2022 #176 Share Posted July 27, 2022 On 7/26/2022 at 12:38 PM, kcmufan said: Sorry. I don't spend all of my time on CC. I posted the comments to let others know about our bad experience. Also, the thread was locked and i was unable to respond until i contacted CC. Thank you for following up….and sorry some people were nasty, we’re kind of a tough crowd. Most didn’t realize your post was originally in the review section which doesn’t require further comments. It took guts coming back and answering so many posts after some of the reactions. 9 Link to comment Share on other sites More sharing options...
MissP22 Posted July 27, 2022 #177 Share Posted July 27, 2022 3 hours ago, gepgelmik said: I was on the Caribbean Princess July 9th to 16th and posted about how terrible a time I had because the AC and cold water didn't function in my room, D 223. The internet didn't work properly either. As a result, I am likely to look into cruises on another line in the future. I wouldn't be to quick to right off the whole cruise line because of a bad experience with one of their older ships. The newer ships do not have those problems (except for a poor satellite connection depending on the ship location) 1 Link to comment Share on other sites More sharing options...
dog Posted July 28, 2022 #178 Share Posted July 28, 2022 I was on Discovery Princess in an aft facing corner suite and had trouble with the toilet not flushing for the 4 days. May 2022. 1 1 Link to comment Share on other sites More sharing options...
Rare Cruise Raider Posted July 28, 2022 #179 Share Posted July 28, 2022 14 hours ago, dog said: I was on Discovery Princess in an aft facing corner suite and had trouble with the toilet not flushing for the 4 days. May 2022. Ouch ... that would be a hard room to move from, too. Except, a flushing toilet is a must have amenity. We were on the Ruby in a starboard side room just forward from the aft stairs on the Caribe deck. Two days of toilet issues and I was out. Luckily, it was during the reduced capacity sailings so there were plenty of other comparable rooms available. Plus, we got to meet one of the most wonderful guest services staff members and we had an ally from that moment forward. 1 Link to comment Share on other sites More sharing options...
dog Posted July 28, 2022 #180 Share Posted July 28, 2022 35 minutes ago, Cruise Raider said: Ouch ... that would be a hard room to move from, too. Except, a flushing toilet is a must have amenity. We were on the Ruby in a starboard side room just forward from the aft stairs on the Caribe deck. Two days of toilet issues and I was out. Luckily, it was during the reduced capacity sailings so there were plenty of other comparable rooms available. Plus, we got to meet one of the most wonderful guest services staff members and we had an ally from that moment forward. Cabin steward must have got it working when we were out, but problem continued each day. No smell., or overflow. had same issues on several princess ships, but never as bad as OP. Link to comment Share on other sites More sharing options...
Rare Cruise Raider Posted July 28, 2022 #181 Share Posted July 28, 2022 5 minutes ago, dog said: Cabin steward must have got it working when we were out, but problem continued each day. No smell., or overflow. had same issues on several princess ships, but never as bad as OP. No smell in ours either ... luckily, because there was overflow. Our room steward told me not to use the toilet anymore. I said, you mean until the end of the cruise??? Not going to happen!! I marched right down to the guest services desk and told them that was unacceptable but in a nice way. I know our room steward was upset about us moving rooms but it was so nice to be in a cabin where everything worked. We booked that same (new) cabin three more times since then. The toilet worked, the hairdryer worked, the safe worked, the TV worked ... 5 Link to comment Share on other sites More sharing options...
Rare Itchy&Scratchy Posted July 28, 2022 #182 Share Posted July 28, 2022 On 7/27/2022 at 1:38 PM, gepgelmik said: As a result, I am likely to look into cruises on another line in the future. I simply recommend sailing on a newer Princess ship. Royal and above. I mean - if you like what Princess has to offer in general, of course. But trying out other lines is also nice. Just make sure to book newer ships. Link to comment Share on other sites More sharing options...
vjmatty Posted July 28, 2022 #183 Share Posted July 28, 2022 4 minutes ago, Itchy&Scratchy said: I simply recommend sailing on a newer Princess ship. Royal and above. I mean - if you like what Princess has to offer in general, of course. But trying out other lines is also nice. Just make sure to book newer ships. And if you're going to book those newer ships, book early if you want a normal balcony and not a ledge built for Spiderman. 1 1 7 Link to comment Share on other sites More sharing options...
Rare PacnGoNow Posted July 28, 2022 #184 Share Posted July 28, 2022 4 minutes ago, vjmatty said: And if you're going to book those newer ships, book early if you want a normal balcony and not a ledge built for Spiderman. 😳 Thank you! I needed a laugh today! 1 1 Link to comment Share on other sites More sharing options...
nini Posted July 28, 2022 #185 Share Posted July 28, 2022 (edited) 1 hour ago, vjmatty said: And if you're going to book those newer ships, book early if you want a normal balcony and not a ledge built for Spiderman. I love how you described those "imitation balconies"! Edited July 28, 2022 by nini 2 Link to comment Share on other sites More sharing options...
seastheday Posted July 28, 2022 #186 Share Posted July 28, 2022 So sorry for your lousy experience. We sailed on CB in Feb 2019, somewhat against my better judgment as I knew it was an older ship without a really stellar reputation. Even then the plumbing issues were apparent (unpleasant odors) and then norovirus broke out and we returned to Port Everglades three days early. I learned my lesson the hard way, as did you…the older ships are not a great choice these days. Again, sorry for the bad anniversary “gift”. 2 Link to comment Share on other sites More sharing options...
Rare PacnGoNow Posted July 28, 2022 #187 Share Posted July 28, 2022 (edited) 4 minutes ago, seastheday said: So sorry for your lousy experience. We sailed on CB in Feb 2019, somewhat against my better judgment as I knew it was an older ship without a really stellar reputation. Even then the plumbing issues were apparent (unpleasant odors) and then norovirus broke out and we returned to Port Everglades three days early. I learned my lesson the hard way, as did you…the older ships are not a great choice these days. Again, sorry for the bad anniversary “gift”. Nevermind Edited July 28, 2022 by PacnGoNow 1 Link to comment Share on other sites More sharing options...
caribill Posted July 30, 2022 #188 Share Posted July 30, 2022 On 7/27/2022 at 8:50 PM, dog said: I was on Discovery Princess in an aft facing corner suite and had trouble with the toilet not flushing for the 4 days. May 2022. Think of an apartment house on land with 1330 apartments. Do you think the building could go a week without any repairs being needed to any of the apartments? A cruise ship with 1330 cabins is like an onshore apartment house except any needed repairs must be dealt with by onboard personnel using available parts. 1 1 Link to comment Share on other sites More sharing options...
dog Posted July 30, 2022 #189 Share Posted July 30, 2022 4 hours ago, caribill said: Think of an apartment house on land with 1330 apartments. ok 4 hours ago, caribill said: Do you think the building could go a week without any repairs being needed to any of the apartments? ok 4 hours ago, caribill said: A cruise ship with 1330 cabins is like an onshore apartment house except any needed repairs must be dealt with by onboard personnel using available parts. ok May 4-8/22 sailing, new ship, less then 1800 passengers was a great cruise for us. our cabin steward was wonderful. 2 Link to comment Share on other sites More sharing options...
kcmufan Posted August 2, 2022 Author #190 Share Posted August 2, 2022 Update: I sent emails to Collin Steinke and Mario Siebaldi on July 26th. Neither one has responded or acknowledged my communication. Guess none of them care.... Link to comment Share on other sites More sharing options...
Rare PacnGoNow Posted August 2, 2022 #191 Share Posted August 2, 2022 11 minutes ago, kcmufan said: Update: I sent emails to Collin Steinke and Mario Siebaldi on July 26th. Neither one has responded or acknowledged my communication. Guess none of them care.... That’s too bad. Did you send it to Jan Swartz too? Her team always seemed to respond. Not sure in the last few months though. JSwartz@Princesscruises.com Link to comment Share on other sites More sharing options...
suzyed Posted August 3, 2022 #192 Share Posted August 3, 2022 5 hours ago, kcmufan said: Update: I sent emails to Collin Steinke and Mario Siebaldi on July 26th. Neither one has responded or acknowledged my communication. Guess none of them care.... I never heard those names...who are they? Link to comment Share on other sites More sharing options...
dogm Posted August 3, 2022 #193 Share Posted August 3, 2022 We just got off 7/19 cruise on Caribbean Princess. We had cabin D229 and my son and DIL had D227. We had disgusting sewage smell all 7 days! Also had LOUD banging on pipes directly below our cabins for 5 out of 7 days. ALL MORNING that banging! No response from Customer Service. It's a shame that they cannot fix this or respond to their customers. Will not be going on that ship again! 1 Link to comment Share on other sites More sharing options...
MissP22 Posted August 3, 2022 #194 Share Posted August 3, 2022 1 hour ago, dogm said: We just got off 7/19 cruise on Caribbean Princess. We had cabin D229 and my son and DIL had D227. We had disgusting sewage smell all 7 days! Also had LOUD banging on pipes directly below our cabins for 5 out of 7 days. ALL MORNING that banging! No response from Customer Service. It's a shame that they cannot fix this or respond to their customers. Will not be going on that ship again! I see you've learned your lesson. Stick with the newer ships which can minimize problems like that. 1 Link to comment Share on other sites More sharing options...
Rare prmssk Posted August 3, 2022 #195 Share Posted August 3, 2022 6 minutes ago, MissP22 said: I see you've learned your lesson. Stick with the newer ships which can minimize problems like that. This isn't just an old ship vs. new ship problem. I sail other lines and never have I heard problems to this extent and this ongoing with any of their older like I have with this and other Princess ships. I commented to one of my travel companions who mostly travels Princess while I was on the Caribbean Princess at how many public toilets and faucets were out of use and her response was that it's just normal. That is not normal on other lines that maintain their ships better. And I'm not saying other cruise lines never have maintenance issues but they just aren't this widespread and go unresolved for so long. I generally agree that you shouldn't judge a whole cruise line by one cruise experience but sometimes that one cruise experience is actually a representation of how the cruise line handles problems and in this case how well they maintain ships. After we sailed the Emerald in February, we cancelled our cruise on the Crown that was supposed to take us to Hawaii next year. Our experience on the Caribbean in June just confirmed that was the right decision. 2 Link to comment Share on other sites More sharing options...
Triptkr Posted August 3, 2022 #196 Share Posted August 3, 2022 7 minutes ago, prmssk said: This isn't just an old ship vs. new ship problem. I sail other lines and never have I heard problems to this extent and this ongoing with any of their older like I have with this and other Princess ships. I commented to one of my travel companions who mostly travels Princess while I was on the Caribbean Princess at how many public toilets and faucets were out of use and her response was that it's just normal. That is not normal on other lines that maintain their ships better. And I'm not saying other cruise lines never have maintenance issues but they just aren't this widespread and go unresolved for so long. I generally agree that you shouldn't judge a whole cruise line by one cruise experience but sometimes that one cruise experience is actually a representation of how the cruise line handles problems and in this case how well they maintain ships. After we sailed the Emerald in February, we cancelled our cruise on the Crown that was supposed to take us to Hawaii next year. Our experience on the Caribbean in June just confirmed that was the right decision. What was it about the Emerald that made you decide to cancel your Crown cruise? Link to comment Share on other sites More sharing options...
Rare prmssk Posted August 3, 2022 #197 Share Posted August 3, 2022 24 minutes ago, Triptkr said: What was it about the Emerald that made you decide to cancel your Crown cruise? We cancelled the Crown because of all we were hearing about the ongoing maintenance and propulsion issues (things that still appear to be ongoing) combined with just an okay experience on the Emerald which was an expensive cruise. Our biggest issues with the Emerald were their lack of ability to really modify dishes (or help me select better ones) to meet my very common dietary restriction which resulted in repetitive, bland food for me and not a lot of options (something that was an issue on the Caribbean as well), the tiny run-down staterooms with no seating area unless you upgrade to a mini-suite, and the lack of sufficient public space even when the ship was only at 60%. 1 1 Link to comment Share on other sites More sharing options...
DrivesLikeMario Posted August 3, 2022 #198 Share Posted August 3, 2022 On 7/20/2022 at 3:16 PM, CineGraphic said: I'm sorry this happened to you. Pay no attention to those who feel compelled to say that they've sailed 300+ days on Princess and this has never happened to them. And let's not forget those who will chime in and say, "give them a break, it's a pandemic". The response from Princess for many of us who've had bad experiences while on board has been underwhelming at best. In your case, Princess treated you like crap. (Pun intended) Here's some contact info if you don't already have it. Mail Jan, and CC the others. Jan Swartz jswartz@princesscruises.com Collin Steinke Director, Customer Relations 24305 Town Center Drive Santa Clarita, CA 91355 csteinke@princesscruises.com Mario Siebaldi Senior Vice President Guest Experience 24305 Town Center Drive Santa Clarita, CA 91355 msiebaldi@princesscruises.com Jan Swartz is no longer the head of Princess. Link to comment Share on other sites More sharing options...
DrivesLikeMario Posted August 3, 2022 #199 Share Posted August 3, 2022 17 hours ago, PacnGoNow said: That’s too bad. Did you send it to Jan Swartz too? Her team always seemed to respond. Not sure in the last few months though. JSwartz@Princesscruises.com She is not the head of Princess anymore. It's John Padgett now. Link to comment Share on other sites More sharing options...
MissP22 Posted August 3, 2022 #200 Share Posted August 3, 2022 3 hours ago, prmssk said: This isn't just an old ship vs. new ship problem. I sail other lines and never have I heard problems to this extent and this ongoing with any of their older like I have with this and other Princess ships. I commented to one of my travel companions who mostly travels Princess while I was on the Caribbean Princess at how many public toilets and faucets were out of use and her response was that it's just normal. That is not normal on other lines that maintain their ships better. And I'm not saying other cruise lines never have maintenance issues but they just aren't this widespread and go unresolved for so long. Perhaps, but since we haven sailed other cruise lines in quite a while we'll be sticking with the newer ships. We've sailed on all the older Princess ships at one time or another & have had problems or disappointments on some of them. 1 Link to comment Share on other sites More sharing options...
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