Left bag in bar, casino voucher taken..

[moposh]

33 minutes ago, mtm103 said:

Sorry yes of course it is great help thank you! It is just directed at the person who said I was lying!

I think some people are getting lost in details.  Even if voucher was 50 cents, it's still your money.  I hope you get it back or they do something for you.  

 

I think this is a learning moment for everyone.  I would suggest taking a quick pic of your voucher, etc. next time.  

Edited August 16, 2022 by moposh

[PompeySailor]

2 minutes ago, Bronx12 said:

It is possible the person who took the voucher, didn't cash it in right away but put it in a slot machine and played the money, and then maybe cashed it in. Either way, not cool 😞  Sorry you are having to deal with this on your vacation, hopefully you can still have a good time.

They will be able to trace the journey of the original ticket

So they have a history of when it was dispensed into a machine or cashed at cage. 

TITO technology was designed in this way for the casinos.

 

if anyone has ever played a slot tourney 

Remember seeing the faces of your opponents on a big screen

Some slots have cameras 😉

[DCPIV]

1 hour ago, cruisingguy007 said:

 

"reasonable" is your problem and must be overcome, easier said than done in the real world. Could be as simple as looking around, it's certainly unreasonable to expect someone to ask everyone in the casino and what's to stop someone else from saying it's theirs?  You also need proof that the person took it and that someone else didn't; or that someone else didn't take it then lose it themselves (chain of custody) and it was found again by someone else. So many possibilities to meet the burden, short of someone saying "I didn't make a reasonable effort to find the owner" it's all but impossible to prove. Now if you find a sealed bank bag with transport courier/bank info in a parking lot, it would be harder to deny this but one must also be captured taking such property clearly and with no ambiguity about identity. There are cameras everywhere but sometimes the footage is too far away, blocked by glare, people and other items. Clear evidence is needed. Using a tile type tag would be the best protection one could use to recover lost/stolen items.     

 

As I once heard someone say: Good luck.  You might not like it, but the law is the law.

[mjkacmom]

10 minutes ago, DCPIV said:

 

As I once heard someone say: Good luck.  You might not like it, but the law is the law.

I once had my wallet/car keys stolen from my diaper bag in a park (chasing after 5 little ones). There was only an older woman there with a child. I reported the theft to the police, they asked me if I would be able to recognize and identify the woman, I said yes. Turns out she was already in custody, accused of stealing cash from another woman. When the police showed up at the playground, the woman ran into the bathroom and shoved the money under her clothes. The police had no way to prove the money sticking out of her shirt wasn’t hers, so they were about to let her go. Who is to say that the person cashing in the voucher didn’t find it on the floor? 

[PompeySailor]

The voucher was in her handbag 

not on the floor 

unless the person who took it from her handbag dropped it on the floor for someone else to pick up 🤣

 

And the cameras will be able to spot someone bending down to pick something up off the floor in the timeframe of when this all went down

 

Remember if you have read the whole thread 

The casino know the number of the ticket because the OP was using their card when they cashed out 

 

But it could have fallen behind the bar or under a chair or even into someone’s pocket 

Edited August 16, 2022 by PompeySailor

[DCPIV]

1 minute ago, mjkacmom said:

Who is to say that the person cashing in the voucher didn’t find it on the floor? 

 

It doesn't matter.  It makes no difference if you find it on the floor, in a chair, on a bar, in a bag, in a box, with a fox, etc.  You still have a duty to make a reasonable effort to find the owner.  When you're on a ship, I cannot imagine there is any good excuse for not turning it in to Guest Services. 

 

At the very least, you would need to notify Guest Services that you found the voucher and let them know to contact you if someone comes to claim it.  I suppose you could make an argument for cashing it in if no one claimed it by the final night, but that's up to you to be comfortable with doing when you know full well that it was someone else's.

 

By the way, it doesn't matter if it's a voucher, a $100 bill, a $1 bill, a phone, an earring, a hat, or anything else.

[flamingos]

22 minutes ago, mjkacmom said:

Who is to say that the person cashing in the voucher didn’t find it on the floor? 

 

OK, let's say they did. They go to the cashier in the casino and hand it in, and the cashier can immediately see that this person is not the person who earned the voucher.

[mjkacmom]

5 minutes ago, flamingos said:

 

OK, let's say they did. They go to the cashier in the casino and hand it in, and the cashier can immediately see that this person is not the person who earned the voucher.

So can we assume that now the cashier has the voucher? If the IP is the only one who can cash it in, wouldn’t the casino know it hasn’t been cashed out? To be honest, I’ve only been to a cruise casino once, got my voucher, and brought it home. I would have no idea that the voucher had any identifying information, so to me it would be like finding a $20 bill.

[HicksRA]

Seems to me that the casino should be able to determine if the voucher has been used or redeemed. If not I’d think they could just void it out and issue OP a new one. 
Have they done this?  
If not, have they done any type of investigation?  

Edited August 16, 2022 by HicksRA

[PompeySailor]

3 minutes ago, HicksRA said:

Seems to me that the casino should be able to determine if the voucher has been used or redeemed. If not I’d think they could just void it out and issue OP a new one. 
Have they done this?  
If not, have they done any type of investigation?  

There will be a complete history of the ticket (vouchers) Journey from the time OP cashed it out of machine, and when it was next dispensed I to another machine or cashed at cage.

There is confirmation from OP they used their sea pass card in machine, so ticket is in their name. ( In TITO data land)

 

 

We are waiting to hear back from OP on what has been achieved and investigated 

[audcc77]

Thanks for answering my question about the purpose of a voucher.
 

I’m sort of new to RC and haven’t sailed on RC since I was in my early 20s.  I’m a slot player on Carnival and this voucher thing sounds wacky.  Why don’t they load your cash back onto your card,  like Carnival?   Sometimes I hop around from machine to machine. Am I supposed to carry around a bunch of vouchers every time I cash out of a machine?  Am I missing something?

[mtm103]

8 minutes ago, PompeySailor said:

There will be a complete history of the ticket (vouchers) Journey from the time OP cashed it out of machine, and when it was next dispensed I to another machine or cashed at cage.

There is confirmation from OP they used their sea pass card in machine, so ticket is in their name. ( In TITO data land)

 

 

We are waiting to hear back from OP on what has been achieved and investigated 

I will let everyone know if I hear tomorrow.. security asked me exactly where I was, what time I went to my cabin, what time I left etc.. they said they would check cctv. Thank you 

[PompeySailor]

2 minutes ago, audcc77 said:

Thanks for answering my question about the purpose of a voucher.
 

I’m sort of new to RC and haven’t sailed on RC since I was in my early 20s.  I’m a slot player on Carnival and this voucher thing sounds wacky.  Why don’t they load your cash back onto your card,  like Carnival?   Sometimes I hop around from machine to machine. Am I supposed to carry around a bunch of vouchers every time I cash out of a machine?  Am I missing something?

Vouchers (Tickets) Have been the normal in Casinos for past 10 years 

On land and sea

 

Bunch of tickets LOL you only get a ticket when you cash out 

So a small trip to cage to cash up, really not a big deal

 

From a gamblers perspective my choice is to see and hold winnings rather than use a sea pass as a bankroll 

 

Carnival have you in their pocket 😉

[PompeySailor]

1 minute ago, mtm103 said:

I will let everyone know if I hear tomorrow.. security asked me exactly where I was, what time I went to my cabin, what time I left etc.. they said they would check cctv. Thank you 

Thank you 

And best of luck to you

And ignore all the cheerleaders, and doubters 

Really hope they give it the urgency and attention this matter deserves 

And that they use the technology available to the casino to resolve this for you.

 

its YOUR money, your ticket and there is evidence of the fact it belongs to you.

Regardless of amount and regardless of how you pack your handbag 

 

 

[brillohead]

20 minutes ago, audcc77 said:

Thanks for answering my question about the purpose of a voucher.
 

I’m sort of new to RC and haven’t sailed on RC since I was in my early 20s.  I’m a slot player on Carnival and this voucher thing sounds wacky.  Why don’t they load your cash back onto your card,  like Carnival?   Sometimes I hop around from machine to machine. Am I supposed to carry around a bunch of vouchers every time I cash out of a machine?  Am I missing something?

If you cash out of one machine and hop to another, you just insert the voucher into the new machine and it loads up your credits.  

If you want to leave that machine, you hit "cash out" and take that ticket to the next machine you want to try out.  You don't need to hold onto a bunch of tickets all cruise long -- just insert them into the next machine.

If you want cash at the end of your night, you go to the cashier with your voucher/ticket.  Or you can hold onto it and bring it back the next day and start again on a different machine.  Just don't lose your voucher, or you'll be in the same predicament that the OP is in now. 

[mickeychicky]

Request security to review the camera footage and see if the bag was picked up, and by who, and see if they headed to the casino (again more cameras EVERYWHERE). This isn't rocket science and even an amateur slueth can figure out how to find out what happened. 

[DCPIV]

2 hours ago, Husky1987 said:

Do you have to make a reasonable effort to find the owner if it's a Susan B. Anthony $1?  A nickel?  A penny? 

 

What's reasonable certainly could depend upon the value of the property, and I imagine it would.  Or maybe you could run off and find out for us?

 

Have a nice day.

[katiel53]

8 hours ago, alexgtp said:

I am sure a guest rifled thru the bag, took the contents and returned bag to staff, who rightfully turned it in.

 

So yeah pretty much out of luck.

I agree with part of your post in that I think someone took it, rifled through it and left it somewhere and staff found it and turned it in.  I doubt that the person who took the voucher would turn it in as there may be more questions asked.  JMO.

[audcc77]

2 hours ago, PompeySailor said:

 

 

Carnival have you in their pocket 😉

Um. Nope. Not really.  
 

I can see my winnings at any given time by simply pressing a button on the machine.  
 

Having the winnings put back on her card would have alleviated the exact scenario which OP described.   If a person mistakenly leaves their card in the machine after having cashed out, it’s worthless to a thief. 
 

In any event, hopefully I can hang on to my purse, my card, my drink and now a voucher.  

[flamingos]

2 hours ago, Husky1987 said:

Do you have to make a reasonable effort to find the owner if it's a Susan B. Anthony $1?  A nickel?  A penny? 

 

 

Which one of those has a bar code on them to identify the owner?

[PompeySailor]

3 minutes ago, audcc77 said:

Um. Nope. Not really.  
 

I can see my winnings at any given time by simply pressing a button on the machine.  
 

Having the winnings put back on her card would have alleviated the exact scenario which OP described.   If a person mistakenly leaves their card in the machine after having cashed out, it’s worthless to a thief. 
 

In any event, hopefully I can hang on to my purse, my card, my drink and now a voucher.  

I don’t disagree with winnings going back on a card 

Also agree that would have eliminated the problem 

 

Personal preference on my part, not going to use my sea pass as a Casino Credit card.

As I am not at all familiar with carnival casinos, do you leave card in or tap

 

Thanks 

[audcc77]

13 minutes ago, PompeySailor said:

As I am not at all familiar with carnival casinos, do you leave card in or tap

You leave the card in the machine as you play.  I have a lanyard on mine so I am not likely to leave it behind.  
 

I don’t take issue with using my sea pass as a “credit card” and will do just that.  I’ve decided to just throw all the vouchers in my purse for the night.  I can cash them at the end of the cruise.   I’m used to having a big credit card bill at the end of a cruise, which I then turn into cash back or travel points towards another cruise.  I play on someone else’s money.  😉

[RockHoundTX]

Unfortunately, my guess is that 50%+ of the CCTVs don't even work. On a trip in December my wife lost a pair of bright orange sports headphones (JBL Dive, so these are not just small earbuds). At some point between the Diamond Lounge and our room on the 6th floor, they fell off her neck. When she got to the room she back-tracked but they were no-where to be found. This was the 2nd day of a 7 day cruise. These are $90 earphone and had music and family pictures on them (they have built-in storage) so very much worth the time to try and find (we originally thought).

 

She then went immediately to Guest Services and filled out a lost and found report. When they had not been returned by the next day, Guest Services suggested that she file a Stolen Report which she did. This caused a whole series of actions by Security where they questioned her, searched our room and safe, etc. Almost felt like they were treating us as a criminal. They then said they would review the Security Camera footage and would "contact us within 24 hours".

 

After 24 hours, we heard nothing. When we went to Guest Services they said "Security was busy" and had not looked at the footage yet. Same thing for the next few nights. On the last night, they said they reviewed the footage and could see that she had it on her neck when she left the Diamond Lounge but did not have any footage between there and the room. We asked what that meant and they just ignored the question. Evidently only a few of their cameras were working or turned on. Considering that there were probably close to a dozen "eye in the sky" cameras between the Diamond Lound and our room, I find that amazing. Not sure if it was complete BS and they never reviewed the camera footage or if they truly only have a small percentage of their cameras recording at any given time. Either way, it was a completely frustrating experience. I hope the OP has a much better experience than we did.       

[PompeySailor]

1 minute ago, audcc77 said:

You leave the card in the machine as you play.  I have a lanyard on mine so I am not likely to leave it behind.  
 

I don’t take issue with using my sea pass as a “credit card” and will do just that.  I’ve decided to just throw all the vouchers in my purse for the night.  I can cash them at the end of the cruise.   I’m used to having a big credit card bill at the end of a cruise, which I then turn into cash back or travel points towards another cruise.  I play on someone else’s money.  😉

Totally get you on your way of thinking 

We used to do it that way as in accumulate tickets and cash up at end of cruise on RC

but I thought carnival didn’t use tickets

 

And if a card is left in a machine, what is to stop anyone else using the credits in play.

Granted they won’t be able to draw any money or get a ticket 

Do you log out at end of session (if not using a lanyard to physically pull card out

[BND]

Those who say you can't cash in someone else's voucher, maybe not, but you can insert it in a machine and play the amount on your card and then cash out and cash it in.  As I said earlier I've had people give me vouchers with small amounts and I've done the same for others.  So, there is an easy way, if the vouchers are assigned to a person.  Also, not everyone uses their card to play.  I rarely do as I don't play enough to make any difference so I'd rather not forget my card in the machine.

 

ETA, my DH has cashed mine in before so I've never heard that you can't.  I have an knee issue that used to be worse so I'd give him my voucher and he'd stand in line to cash it in.  No one EVER batted an eye or asked where I was.  I'm not convinced the barcode has anything except the amount.  They also don't ask for your card.

Edited August 16, 2022 by BND