Eden pier 8mprovements delayed

[geoff2802]

Received this from Royal today.  I guess all calls at Eden this summer are impacted.  
Our itinerary now goes in the opposite direction, overnight at Airlie.  Just been there on Coral Princess. 
No alternatives offered.  
 

Dear Guest, Pier construction in Eden, Australia has been delayed and as a result, we’ll unfortunately no longer be able to visit Eden. Instead, we’ll have an overnight stay in Airlie Beach, Queensland on Day 3. We’re sorry for any inconvenience caused by this. Nevertheless, we know you’ll have an excellent time exploring everything this destination has to offer! Below, please see our revised Quantum of the Seas February 26th, 2023 itinerary. Day Port of Call Arrive Depart Sun Brisbane, Australia   4:30 PM Mon Cruising     Tue Airlie Beach, Queensland, Australia 8:00 AM   Wed Airlie Beach, Queensland, Australia   6:00 PM Thu Cruising     Fri Brisbane, Australia 6:30 AM   Airlie Beach is the Queensland coast's go-to spot for maritime adventures. Take the ferry and spend your day relaxing by clear aqua waters at Whitehaven Beach or snorkeling among the heart-shaped portion of the Great Barrier Reef. On the mainland, walk the Bicentennial Walkway along the Airlie Beach waterfront and pop into a cafe for a late-morning flat white (the Australian signature latte). When it comes to its nightlife, this destination doesn’t disappoint! Visit the numerous bars and pubs to party with the locals and savor the incredible cocktails being served. Whatever you decide, you’re sure to have a great time! Any pre-paid Royal Caribbean International shore excursions booked for Eden will automatically be refunded to your original form of payment. As your sailing approaches, feel free to browse all the exciting shore excursion options for your sailing in Cruise Planner to level up your vacation. Thanks for your understanding. We can’t wait to welcome you onboard Quantum of the Seas next year! Sincerely, Aurora Yera-Rodriguez AVP | Guest Experience Royal Caribbean International

[qbay46]

I also received an email last night, our cruise from Brisbane on 9th November this year is now overnighting in Sydney instead of going to Eden. This is the second time I have missed out on going there.

[MMDown Under]

11 minutes ago, geoff2802 said:

Received this from Royal today.  I guess all calls at Eden this summer are impacted.  
Our itinerary now goes in the opposite direction, overnight at Airlie.  Just been there on Coral Princess. 
No alternatives offered.  
 

Dear Guest, Pier construction in Eden, Australia has been delayed and as a result, we’ll unfortunately no longer be able to visit Eden. Instead, we’ll have an overnight stay in Airlie Beach, Queensland on Day 3. We’re sorry for any inconvenience caused by this. Nevertheless, we know you’ll have an excellent time exploring everything this destination has to offer! Below, please see our revised Quantum of the Seas February 26th, 2023 itinerary. Day Port of Call Arrive Depart Sun Brisbane, Australia   4:30 PM Mon Cruising     Tue Airlie Beach, Queensland, Australia 8:00 AM   Wed Airlie Beach, Queensland, Australia   6:00 PM Thu Cruising     Fri Brisbane, Australia 6:30 AM   Airlie Beach is the Queensland coast's go-to spot for maritime adventures. Take the ferry and spend your day relaxing by clear aqua waters at Whitehaven Beach or snorkeling among the heart-shaped portion of the Great Barrier Reef. On the mainland, walk the Bicentennial Walkway along the Airlie Beach waterfront and pop into a cafe for a late-morning flat white (the Australian signature latte). When it comes to its nightlife, this destination doesn’t disappoint! Visit the numerous bars and pubs to party with the locals and savor the incredible cocktails being served. Whatever you decide, you’re sure to have a great time! Any pre-paid Royal Caribbean International shore excursions booked for Eden will automatically be refunded to your original form of payment. As your sailing approaches, feel free to browse all the exciting shore excursion options for your sailing in Cruise Planner to level up your vacation. Thanks for your understanding. We can’t wait to welcome you onboard Quantum of the Seas next year! Sincerely, Aurora Yera-Rodriguez AVP | Guest Experience Royal Caribbean International

Will passengers who don't want to cruise north in mid summer be offered a full refund?

[arxcards]

1 minute ago, MMDown Under said:

Will passengers who don't want to cruise north in mid summer be offered a full refund?

It doesn't read that way.

 

We are due in Eden on Coral Princess in a bit over 3 weeks time. Having heard nothing, I presume the construction won't affect the smaller ship.

[geoff2802]

22 minutes ago, MMDown Under said:

Will passengers who don't want to cruise north in mid summer be offered a full refund?

I wasn't offered a refund of deposit or any alternatives.  I'll probably ask my TA to lodge a request with Royal since we had planned to catch up with friends in Sydney (the other call that was on our itinerary).  

The weather is a factor for us - it was also a planned break from the hot humid late summer weather here.  Of course north Qld will be hotter, more humid and there is cyclone risk too.   

Edited September 14, 2022 by geoff2802

[geoff2802]

2 minutes ago, arxcards said:

It doesn't read that way.

 

We are due in Eden on Coral Princess in a bit over 3 weeks time. Having heard nothing, I presume the construction won't affect the smaller ship.

Yeah, perhaps the work (or delay to the work) doesn't affect operations for smaller ships.  

Enjoy! 

[geoff2802]

If anyone has received an update from Royal about the Jan 30, 2023 sailing that was to call at Eden,  Sydney and Hobart, could you please post the new itinerary here.  Royal's website still shows the original itinerary.  

TIA 

[aussielozzie18]

Geoff, can I ask if Royal offer the Cat Balou Whale Watching cruise at Eden?  If so, would you mind advising how much?  Interested in comparing Royal’s USD price vs Princess AUD price.  Thanks

[geoff2802]

8 minutes ago, aussielozzie18 said:

Geoff, can I ask if Royal offer the Cat Balou Whale Watching cruise at Eden?  If so, would you mind advising how much?  Interested in comparing Royal’s USD price vs Princess AUD price.  Thanks

Just checked... Royal's website is still showing excursions from Eden for our booking but that cruise isn't one of them.  It doesn't have any whale watching excursions at all.   

There is a 2.5 hour cruise around Twofold Bay showing a price of USD 80.  It is currently showing as unavailable.  

 

[aussielozzie18]

2 minutes ago, geoff2802 said:

Just checked... Royal's website is still showing excursions from Eden for our booking but that cruise isn't one of them.  It doesn't have any whale watching excursions at all.   

There is a 2.5 hour cruise around Twofold Bay showing a price of USD 80.  It is currently showing as unavailable.  

 

Thanks for checking 

[aussielozzie18]

Just realised you are out of Whale Season…that’s why there is no specific tour no doubt

[SinbadThePorter]

Would this be related to the MOD3 upgrade to the Eden Cruise Terminal?

 

That would allow Oasis class ships into Eden.

[Hogbay]

Eden was open in August for ships guess its only quantum class , got two emails one ship overnight Airlie the other Going to Hobart . You think after the lockdown and the upcoming cruise scheduled that they would of pulled their finger out . Must be time for another talk fest ... Royal Head Office does respond to customer outrage .

[geoff2802]

3 minutes ago, SinbadThePorter said:

Would this be related to the MOD3 upgrade to the Eden Cruise Terminal?

 

That would allow Oasis class ships into Eden. 

Looks like it.  They are extending the scope of works in the MOD3 upgrade - details here:    

https://www.portauthoritynsw.com.au/port-of-eden/port-services-facilities/eden-cruise-wharf/proposed-modification-mod-3/

 

I imagine there will be objections from some folks in the South Coast community and I can see this getting bogged down for years.  

The NSW government and NSW Ports continue performing as  expected by delivering nothing.  

 

[Chiliburn]

I think they are currently building a wave wall ,it shouldn’t affect Quantum because it tenders.

 

[geoff2802]

13 minutes ago, Hogbay said:

Eden was open in August for ships guess its only quantum class , got two emails one ship overnight Airlie the other Going to Hobart . You think after the lockdown and the upcoming cruise scheduled that they would of pulled their finger out . Must be time for another talk fest ... Royal Head Office does respond to customer outrage .

Was the second email concerning the Quantum Jan 30, 2023 departure?  If so, is it now overnight in Hobart or is it an extra sea day? 

 

[arxcards]

23 minutes ago, Hogbay said:

Eden was open in August for ships guess its only quantum class , got two emails one ship overnight Airlie the other Going to Hobart . You think after the lockdown and the upcoming cruise scheduled that they would of pulled their finger out . Must be time for another talk fest ... Royal Head Office does respond to customer outrage .

Not so easy after all the lockdowns. Everything is running behind now. Raw materials, construction, buses, trains, the works.

[arxcards]

9 minutes ago, geoff2802 said:

Was the second email concerning the Quantum Jan 30, 2023 departure?  If so, is it now overnight in Hobart or is it an extra sea day? 

 

Overnight in Sydney

[geoff2802]

1 minute ago, arxcards said:

Overnight in Sydney

Thank you. 

 

[JohnGc]

1 hour ago, geoff2802 said:

If anyone has received an update from Royal about the Jan 30, 2023 sailing that was to call at Eden,  Sydney and Hobart, could you please post the new itinerary here.  Royal's website still shows the original itinerary.  

TIA 

 

Quantum of the Seas_ an update to your itinerary.eml

[JohnGc]

2 minutes ago, JohnGc said:

 

Quantum of the Seas_ an update to your itinerary.eml 196.41 kB · 2 downloads

Sorry wont open will try again.

[JohnGc]

1 hour ago, geoff2802 said:

If anyone has received an update from Royal about the Jan 30, 2023 sailing that was to call at Eden,  Sydney and Hobart, could you please post the new itinerary here.  Royal's website still shows the original itinerary.  

TIA 

Pier construction in Eden, Australia has been delayed and as a result, we’ll unfortunately no longer be able to visit Eden. Instead, we’ll have an overnight stay in Sydney. We’re sorry for any inconvenience caused by this. Nevertheless, we know you’ll have an excellent time exploring Sydney’s nightlife! Below, please see our revised Quantum of the Seas January 30th, 2023 itinerary. Date Day Port of Call Arrive Depart 1/30/23 Mon Brisbane, Australia   4:30 PM 1/31/23 Tue Cruising     2/1/23 Wed Sydney, Australia 6:30 AM   2/2/23 Thu Sydney, Australia   6:45 PM 2/3/23 Fri Cruising     2/4/23 Sat Hobart, Tasmania 8:00 AM 6:00 PM 2/5/23 Sun Cruising     2/6/23 Mon Cruising     2/7/23 Tue Brisbane, Australia 6:30 AM   With so much to see and do in Sydney, it’s hard to pick a spot to start! Circular Quay is where you'll find the famous Sydney Opera House and museums such as the Art Gallery of NSW. A short walk will take you to the historic George Street district, while top-tier shopping can be found in the historic Queen Victoria Building. When it comes to its nightlife, this destination doesn’t disappoint! Visit the numerous bars and pubs to savor the incredible cocktails being served. However you spend your time here, we know it’ll be memorable! Any pre-paid Royal Caribbean International shore excursions booked for Eden will automatically be refunded to your original form of payment. As your sailing approaches, feel free to browse all the exciting shore excursion options for your sailing in Cruise Planner to level up your vacation. Thanks for your understanding. We can’t wait to welcome you onboard Quantum of the Seas next year! Sincerely, Aurora Yera-Rodriguez AVP | Guest Experience Royal Caribbean International http://www.creative.rccl.com/e-lite/RCI/2016/Executive_Requests/16052976_Cruise_Advisory_Email/images/frame.png

http://www.creative.rccl.com/e-lite/RCI/2016/Executive_Requests/16052976_Cruise_Advisory_Email/images/logo_footer.png

©2022 Royal Caribbean Cruises Ltd. Ships' registry: The Bahamas. Royal Caribbean International 1050 Caribbean Way Miami, FL 33132 USA

 

 

 

[geoff2802]

6 minutes ago, JohnGc said:

Pier construction in Eden, Australia has been delayed and as a result, we’ll unfortunately no longer be able to visit Eden. Instead, we’ll have an overnight stay in Sydney. We’re sorry for any inconvenience caused by this. Nevertheless, we know you’ll have an excellent time exploring Sydney’s nightlife! Below, please see our revised Quantum of the Seas January 30th, 2023 itinerary. Date Day Port of Call Arrive Depart 1/30/23 Mon Brisbane, Australia   4:30 PM 1/31/23 Tue Cruising     2/1/23 Wed Sydney, Australia 6:30 AM   2/2/23 Thu Sydney, Australia   6:45 PM 2/3/23 Fri Cruising     2/4/23 Sat Hobart, Tasmania 8:00 AM 6:00 PM 2/5/23 Sun Cruising     2/6/23 Mon Cruising     2/7/23 Tue Brisbane, Australia 6:30 AM   With so much to see and do in Sydney, it’s hard to pick a spot to start! Circular Quay is where you'll find the famous Sydney Opera House and museums such as the Art Gallery of NSW. A short walk will take you to the historic George Street district, while top-tier shopping can be found in the historic Queen Victoria Building. When it comes to its nightlife, this destination doesn’t disappoint! Visit the numerous bars and pubs to savor the incredible cocktails being served. However you spend your time here, we know it’ll be memorable! Any pre-paid Royal Caribbean International shore excursions booked for Eden will automatically be refunded to your original form of payment. As your sailing approaches, feel free to browse all the exciting shore excursion options for your sailing in Cruise Planner to level up your vacation. Thanks for your understanding. We can’t wait to welcome you onboard Quantum of the Seas next year! Sincerely, Aurora Yera-Rodriguez AVP | Guest Experience Royal Caribbean International http://www.creative.rccl.com/e-lite/RCI/2016/Executive_Requests/16052976_Cruise_Advisory_Email/images/frame.png

http://www.creative.rccl.com/e-lite/RCI/2016/Executive_Requests/16052976_Cruise_Advisory_Email/images/logo_footer.png

©2022 Royal Caribbean Cruises Ltd. Ships' registry: The Bahamas. Royal Caribbean International 1050 Caribbean Way Miami, FL 33132 USA

 

 

 

Thank you. 

[arxcards]

1 hour ago, Hogbay said:

Must be time for another talk fest ... Royal Head Office does respond to customer outrage .

Nothing like a bit of pier pressure.

[JohnGc]

1 hour ago, geoff2802 said:

Thank you. 

Looks like the 30th January cruise will spend Wed 2nd Feb docked in Sydney OPT and then move at around 8pm to the Athol Bay anchorage and it will be shuttle from there.