cruiseboy89130 Posted November 7, 2022 #76 Share Posted November 7, 2022 (edited) 3 minutes ago, njkruzer said: Also if they knocked and got no answer would not immediately try to unlock the door. Why? Edited November 7, 2022 by cruiseboy89130 Link to comment Share on other sites More sharing options...
njkruzer Posted November 7, 2022 #77 Share Posted November 7, 2022 Just now, cruiseboy89130 said: Why? My guess is that they probably needed permission to break in especially if locked from inside. 1 Link to comment Share on other sites More sharing options...
reallyitsmema Posted November 7, 2022 #78 Share Posted November 7, 2022 2 minutes ago, njkruzer said: My guess is that they probably needed permission to break in especially if locked from inside. Security can easily open a cabin door, even if it is locked from the inside. I actually saw security testing the door locks with a master key on Oasis last month. I was in my cabin about to leave, so was near the door, and I saw the lock that you set, unlock and then relock. I opened the door and there were two security guys at my door. They explained what they were doing and apologized if they scared us. This was a port day but we had stayed on the ship. Nice to see they test things. 1 Link to comment Share on other sites More sharing options...
loman Posted November 7, 2022 #79 Share Posted November 7, 2022 6 minutes ago, njkruzer said: My guess is that they probably needed permission to break in especially if locked from inside. If it was locked from the inside then they know they are in there . Start hammering the door and let the phone ring off the hook. That would get their attention you would think. Incompetence at its finest. Link to comment Share on other sites More sharing options...
njkruzer Posted November 7, 2022 #80 Share Posted November 7, 2022 20 minutes ago, loman said: If it was locked from the inside then they know they are in there . Start hammering the door and let the phone ring off the hook. That would get their attention you would think. Incompetence at its finest. Agree but you can't drag them out in their undies! Can you imagine that photo! Understand i think the behavior of these people are unforgivable. The solution is not as simple we would all like. 2 Link to comment Share on other sites More sharing options...
Rare DaKahuna Posted November 7, 2022 #81 Share Posted November 7, 2022 27 minutes ago, njkruzer said: Agree but you can't drag them out in their undies! Can you imagine that photo! Understand i think the behavior of these people are unforgivable. The solution is not as simple we would all like. Just because you should not does not necessarily mean you cannot. If these people went unpunished, then I am extremely disappointed in Royal Caribbean. Link to comment Share on other sites More sharing options...
Sunshine3601 Posted November 7, 2022 #82 Share Posted November 7, 2022 I guess as time goes on we will hear stories of where the other 29 people were. Link to comment Share on other sites More sharing options...
Another_Critic Posted November 7, 2022 #83 Share Posted November 7, 2022 58 minutes ago, loman said: If it was locked from the inside then they know they are in there . Start hammering the door and let the phone ring off the hook. That would get their attention you would think. Incompetence at its finest. You assume that everyone can hear. Link to comment Share on other sites More sharing options...
loman Posted November 7, 2022 #84 Share Posted November 7, 2022 9 minutes ago, Another_Critic said: You assume that everyone can hear. After a couple of minutes of enthusiastic knocking and still no answer, perhaps the crew should enter the cabin for a safety check. I favor RC , but letting this fiasco go on that long is indefensible. Link to comment Share on other sites More sharing options...
RandomUser123 Posted November 7, 2022 #85 Share Posted November 7, 2022 We were on this cruise as well. Our original plan was we were going to get back on the ship once this was done to drop off our passports and kids birth certificates and then go out in Miami for a little beach time and some lunch and shopping (figuring it would be done by 10:30AM based on what the time frame was) but with everything that happened by the time we got back on the ship it was already 1:30PM so we ended up just staying on the ship since there really would not have been much time and we were hungry. We did not want to take our passports and kids birth certificates with us into town because you never know and those are the last things we would want to lose. This was such a mess, there were old people who needed medical assistance, I heard a child suffered a seizure, there was a potential near riot when a large group were chanting "refund, refund, refund..." Link to comment Share on other sites More sharing options...
not-enough-cruising Posted November 7, 2022 #86 Share Posted November 7, 2022 (edited) 13 hours ago, ATSEAMYLIFE said: I'm thinking a $200k fine would be more than enough. There was no $200K fine. There was a voluntary good will gesture that will net them far more than the investment. Edited November 7, 2022 by not-enough-cruising Link to comment Share on other sites More sharing options...
davy jones Posted November 7, 2022 #87 Share Posted November 7, 2022 (edited) We were on the cruise. It was a very pleasant cruise. While there were many of very bad experiences that day, our experience was not nearly as bad as many. However, what I did see made me believe that the really bad reports did happen. The short version is that we went on a shore excursion, arrived back at the ship at 1:30 to a line of several thousand irate passengers and did not get back onboard until 2:30. I observed a lot of non chaotic anger and dissatisfaction. The semi order was likely due to the presence of the Miami police. I'd consider our experience more as an inexcusable inconvenience caused by a combination of poor passenger behavior and incompetence by the US immigration, Royal Caribbean, and Miami port operations. I will not discuss the rude passengers who are the root cause of the problem other than to say that their cruise should have ended in Miami. The others should be holding thorough reviews to identify the issues that caused the fiasco and how to avoid them in the future. I will only comment on Royal because this is a Royal forum and discussion of the other agencies is not appropriate here. From my own experiences in this matter. The onboard communication from Royal was inconsistent and contradictory. The day prior to the Miami stop, I went to the shorex desk and specifically asked for guidance on what to do. We were told to go meet the group at the assigned time (9:15 AM) in the theater and everything would be taken care of. Later the same day, documents were delivered to our cabin saying that we were assigned to a mandatory immigration time of 8:15 AM on the pier and would not be able to return to the ship until it was completely cleared. We went back to the shorex desk that evening to clarify this and were told to disembark at 8:15 AM and wait outside to until 9:15 and meet the tour outside the terminal. Based on the final information, we got up an hour early to prepare for the 8:15 departure. The 8:15 announcement began and we left the cabin. At the end of the announcement, it was announced that all shore excursions should follow the meeting time and place on the shore ex ticket (9:15 in the theater). Fortunately, we heard this before disembarking and returned to the cabin to wait. The same announcement said that those not planning to go ashore could wait until the end to disembark. While this makes sense, the wording likely encouraged longer than anticipated stays onboard. Based on our experience, my "advice" to Royal would be to provide consistent, clear communication between internal departments and clear message to the passengers. They certainly have other things to cover and improve during the inquiry. In my mind it is over, but Royal would be wise to take steps to prevent and/or mitigate future events like this. Edited November 7, 2022 by davy jones add a comment at the beginning 5 Link to comment Share on other sites More sharing options...
Rare moposh Posted November 7, 2022 #88 Share Posted November 7, 2022 (edited) On 11/3/2022 at 1:46 PM, reallyitsmema said: I don't think this qualifies as an "incident". Isn't it pretty normal for a ship to do its immigration check at the first US port if calls on after being out of the country? Edited November 7, 2022 by moposh Link to comment Share on other sites More sharing options...
latserrof Posted November 7, 2022 #89 Share Posted November 7, 2022 FWIW, we had a very similar experience in Miami on NCL a couple years ago. Appalling. The cruise line must know that something like this will happen, and that they should take some measures to avoid it. We got $50 OBC and two hours of open bar. Link to comment Share on other sites More sharing options...
jessed Posted November 7, 2022 #90 Share Posted November 7, 2022 1 hour ago, davy jones said: We were on the cruise. It was a very pleasant cruise. While there were many of very bad experiences that day, our experience was not nearly as bad as many. However, what I did see made me believe that the really bad reports did happen. The short version is that we went on a shore excursion, arrived back at the ship at 1:30 to a line of several thousand irate passengers and did not get back onboard until 2:30. I observed a lot of non chaotic anger and dissatisfaction. The semi order was likely due to the presence of the Miami police. I'd consider our experience more as an inexcusable inconvenience caused by a combination of poor passenger behavior and incompetence by the US immigration, Royal Caribbean, and Miami port operations. I will not discuss the rude passengers who are the root cause of the problem other than to say that their cruise should have ended in Miami. The others should be holding thorough reviews to identify the issues that caused the fiasco and how to avoid them in the future. I will only comment on Royal because this is a Royal forum and discussion of the other agencies is not appropriate here. From my own experiences in this matter. The onboard communication from Royal was inconsistent and contradictory. The day prior to the Miami stop, I went to the shorex desk and specifically asked for guidance on what to do. We were told to go meet the group at the assigned time (9:15 AM) in the theater and everything would be taken care of. Later the same day, documents were delivered to our cabin saying that we were assigned to a mandatory immigration time of 8:15 AM on the pier and would not be able to return to the ship until it was completely cleared. We went back to the shorex desk that evening to clarify this and were told to disembark at 8:15 AM and wait outside to until 9:15 and meet the tour outside the terminal. Based on the final information, we got up an hour early to prepare for the 8:15 departure. The 8:15 announcement began and we left the cabin. At the end of the announcement, it was announced that all shore excursions should follow the meeting time and place on the shore ex ticket (9:15 in the theater). Fortunately, we heard this before disembarking and returned to the cabin to wait. The same announcement said that those not planning to go ashore could wait until the end to disembark. While this makes sense, the wording likely encouraged longer than anticipated stays onboard. Based on our experience, my "advice" to Royal would be to provide consistent, clear communication between internal departments and clear message to the passengers. They certainly have other things to cover and improve during the inquiry. In my mind it is over, but Royal would be wise to take steps to prevent and/or mitigate future events like this. We were on this cruise and I agree with most everything you said. We got back from our excursion, which was also a disaster, at 1:30 also and I would guess there was 500 people in line, not several thousand. There was a few people complaining but it seemed quite orderly. We were back on board in 30-35 minutes. I agree everything else was a disaster, the $125 OBC helped a little. Link to comment Share on other sites More sharing options...
ATSEAMYLIFE Posted November 7, 2022 #91 Share Posted November 7, 2022 4 hours ago, not-enough-cruising said: There was no $200K fine. There was a voluntary good will gesture that will net them far more than the investment. Sound accurate, as now it seems it was all OBC. So not like real money out of RCCL's pocket. Link to comment Share on other sites More sharing options...
Another_Critic Posted November 7, 2022 #92 Share Posted November 7, 2022 8 minutes ago, ATSEAMYLIFE said: Sound accurate, as now it seems it was all OBC. So not like real money out of RCCL's pocket. Refundable, so as good as cash. But of course, some will spend it on board. Link to comment Share on other sites More sharing options...
not-enough-cruising Posted November 7, 2022 #93 Share Posted November 7, 2022 51 minutes ago, latserrof said: FWIW, we had a very similar experience in Miami on NCL a couple years ago. Appalling. The cruise line must know that something like this will happen, and that they should take some measures to avoid it. We got $50 OBC and two hours of open bar. There is really nothing the cruise line can do, other than get everyone off the ship on a timely manner. EVERYTHING else is on DHS Link to comment Share on other sites More sharing options...
ATSEAMYLIFE Posted November 7, 2022 #94 Share Posted November 7, 2022 4 hours ago, Another_Critic said: Refundable, so as good as cash. But of course, some will spend it on board. Who said, "refundable?" We once had $900 OBC after all our offers were combined (those were the days). Come next to last day we were buying SWAG we didn't need so we didn't have to give it back. Link to comment Share on other sites More sharing options...
ATSEAMYLIFE Posted November 7, 2022 #95 Share Posted November 7, 2022 4 hours ago, latserrof said: We got $50 OBC and two hours of open bar. Now, you're talking! Link to comment Share on other sites More sharing options...
Another_Critic Posted November 7, 2022 #96 Share Posted November 7, 2022 5 minutes ago, ATSEAMYLIFE said: Who said, "refundable?" We once had $900 OBC after all our offers were combined (those were the days). Come next to last day we were buying SWAG we didn't need so we didn't have to give it back. I am referring to the OBC that was issued for the immigration issue on this sailing. Your $900 OBC has nothing to do with the topic of this thread. Link to comment Share on other sites More sharing options...
ATSEAMYLIFE Posted November 7, 2022 #97 Share Posted November 7, 2022 28 minutes ago, Another_Critic said: I am referring to the OBC that was issued for the immigration issue on this sailing. Your $900 OBC has nothing to do with the topic of this thread. Sorry, I expounded. I knew to what you were referring and who said the OBC for this immigration issue was refundable? I don't see that reported any where. Link to comment Share on other sites More sharing options...
jessed Posted November 7, 2022 #98 Share Posted November 7, 2022 12 minutes ago, ATSEAMYLIFE said: Sorry, I expounded. I knew to what you were referring and who said the OBC for this immigration issue was refundable? I don't see that reported any where. In our letter we got telling us about the OBC, it said it was refundable. Link to comment Share on other sites More sharing options...
Swath Posted November 8, 2022 #99 Share Posted November 8, 2022 On 11/3/2022 at 2:00 PM, FionaMG said: It's an 8-night cruise that previously called at Port Canaveral, then Nassau and Coco Cay, so the stop in Miami is the first US port of call after the Bahamas, hence the requirement to do immigration formalities there rather than at the end of the cruise in Bayonne. From what I've been reading elsewhere, it's not been properly organised - whether that's Royal's fault or CBP's or a combination of both I don't know - and it's an absolute zoo. I was on this Sailing and YES INDEED It was Handled like CRAP Royal gave Room Credit to all aboard $100 for INT & O.V. $125 for Balconies Can't Recall what Suites got Link to comment Share on other sites More sharing options...
Sunshine3601 Posted November 8, 2022 #100 Share Posted November 8, 2022 27 minutes ago, Swath said: I was on this Sailing and YES INDEED It was Handled like CRAP Royal gave Room Credit to all aboard $100 for INT & O.V. $125 for Balconies Can't Recall what Suites got FYI, it is difficult to read this font and color when viewing on a phone. 2 Link to comment Share on other sites More sharing options...
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