tonyinoc Posted January 4, 2023 #1 Share Posted January 4, 2023 its really hard to be on hold for 2 hours now listing to them brag about all the awards they have won for customer service. they said 30 min wait time we are at 2 hours 😞 Link to comment Share on other sites More sharing options...
Saturngrl Posted January 4, 2023 #2 Share Posted January 4, 2023 Wow, you are incredibly patient! I hope you are able to get your needs met when they finally come on line! Link to comment Share on other sites More sharing options...
tonyinoc Posted January 4, 2023 Author #3 Share Posted January 4, 2023 Just now, Saturngrl said: Wow, you are incredibly patient! I hope you are able to get your needs met when they finally come on line! I have it on speaker phone while I do other things .. but I am starting to get annoyed 🙂 I just want to pay for internet on the ship with the 25 percent discount 🙂 Link to comment Share on other sites More sharing options...
mpdog42 Posted January 4, 2023 #4 Share Posted January 4, 2023 Nobody wants to work any more 😡 3 Link to comment Share on other sites More sharing options...
drakes2 Posted January 4, 2023 #5 Share Posted January 4, 2023 6 minutes ago, tonyinoc said: I have it on speaker phone while I do other things .. but I am starting to get annoyed 🙂 I just want to pay for internet on the ship with the 25 percent discount 🙂 I also called this morning very very early actually the instant they opened and got the same thing said 30 minute wait but was over 1 hour. I doubt it was CC agent was new and when I asked if this was captain club he hesitated a few seconds like he really didn't know. Long story short I'm missing lots of points and he couldn't even search the cruises where they were missing told me they had been added and they have not. Very clueless. Link to comment Share on other sites More sharing options...
drakes2 Posted January 4, 2023 #6 Share Posted January 4, 2023 Just now, mpdog42 said: Nobody wants to work any more 😡 They have 2 people working in that department. Link to comment Share on other sites More sharing options...
thebutlerdidit Posted January 4, 2023 #7 Share Posted January 4, 2023 The last time I called I was advised that the wait time was 60-90 minutes, so I opted for the call back. Unfortunately I was at the vet’s office when the call back came, so I had to repeat. I was advised of a 90-120 minute wait time, so again opted for the call back. All to upgrade drink packages. WHY can’t this be done online? They know my booking details and captain’s club level when I log in. 2 Link to comment Share on other sites More sharing options...
tonyinoc Posted January 4, 2023 Author #8 Share Posted January 4, 2023 2 minutes ago, thebutlerdidit said: The last time I called I was advised that the wait time was 60-90 minutes, so I opted for the call back. Unfortunately I was at the vet’s office when the call back came, so I had to repeat. I was advised of a 90-120 minute wait time, so again opted for the call back. All to upgrade drink packages. WHY can’t this be done online? They know my booking details and captain’s club level when I log in. I did not get the call back option and yes why cant we do it online its silly you have to talk to a person . 1 Link to comment Share on other sites More sharing options...
drakes2 Posted January 4, 2023 #9 Share Posted January 4, 2023 13 minutes ago, tonyinoc said: I did not get the call back option and yes why cant we do it online its silly you have to talk to a person . I never received a call back option either and Captain's club is really easy to contact on any day. Something is going on and their lips are sealed. That's my opinion. Link to comment Share on other sites More sharing options...
tonyinoc Posted January 4, 2023 Author #10 Share Posted January 4, 2023 OK I am done - 2 hours and 47 min to connect and 3 minutes to get the order in 🙂 Phew 1 Link to comment Share on other sites More sharing options...
mpdog42 Posted January 4, 2023 #11 Share Posted January 4, 2023 23 minutes ago, drakes2 said: They have 2 people working in that department. Exactly my point Thanks Link to comment Share on other sites More sharing options...
drakes2 Posted January 4, 2023 #12 Share Posted January 4, 2023 10 minutes ago, mpdog42 said: Exactly my point Thanks Any time I've called and its a lot I get the Philippines as I always ask where they are. The agent this morning has been working for less than a week and didn't know where to look. So so sad. He sent an email to another department and received a screen shot I asked for confirmation and he couldn't give one. And the saga will continue tomorrow. 😆 1 Link to comment Share on other sites More sharing options...
natshala Posted January 4, 2023 #13 Share Posted January 4, 2023 1 hour ago, thebutlerdidit said: The last time I called I was advised that the wait time was 60-90 minutes, so I opted for the call back. Unfortunately I was at the vet’s office when the call back came, so I had to repeat. I was advised of a 90-120 minute wait time, so again opted for the call back. All to upgrade drink packages. WHY can’t this be done online? They know my booking details and captain’s club level when I log in. I think some things can’t be done online because the prices are constantly changing. I’m not being facetious. Link to comment Share on other sites More sharing options...
jelayne Posted January 4, 2023 #14 Share Posted January 4, 2023 I gave up on calling the Captains Club for upgrade, I just call Enhancement directly for upgrading the beverage and wi-fi they seem to have shorter wait times. Link to comment Share on other sites More sharing options...
Mimiya11 Posted January 5, 2023 #15 Share Posted January 5, 2023 4 hours ago, thebutlerdidit said: The last time I called I was advised that the wait time was 60-90 minutes, so I opted for the call back. Unfortunately I was at the vet’s office when the call back came, so I had to repeat. I was advised of a 90-120 minute wait time, so again opted for the call back. All to upgrade drink packages. WHY can’t this be done online? They know my booking details and captain’s club level when I log in. I was on hold for Captains Club for 1 hour only to get an agent who did not have the answer to the very same thing I wanted to inquire about - cost to upgrade my drink package. She then put me on hold for another 15 minutes only to say try on line in a few days. Well it still doesn't show the option 2 hours ago, jelayne said: I gave up on calling the Captains Club for upgrade, I just call Enhancement directly for upgrading the beverage and wi-fi they seem to have shorter wait times. Sorry, what is the enhancement line or are you referring to general customer service? Link to comment Share on other sites More sharing options...
drakes2 Posted January 5, 2023 #16 Share Posted January 5, 2023 13 hours ago, Mimiya11 said: I was on hold for Captains Club for 1 hour only to get an agent who did not have the answer to the very same thing I wanted to inquire about - cost to upgrade my drink package. She then put me on hold for another 15 minutes only to say try on line in a few days. Well it still doesn't show the option Sorry, what is the enhancement line or are you referring to general customer service? On hold with CC now. They still don't answer the lines. Something is going on for sure. Link to comment Share on other sites More sharing options...
davekathy Posted January 5, 2023 #17 Share Posted January 5, 2023 17 hours ago, tonyinoc said: OK I am done - 2 hours and 47 min to connect and 3 minutes to get the order in 🙂 Phew Sorry. I had a lot of questions for the CC rep. 1 Link to comment Share on other sites More sharing options...
Mimiya11 Posted January 5, 2023 #18 Share Posted January 5, 2023 40 minutes ago, drakes2 said: On hold with CC now. They still don't answer the lines. Something is going on for sure. Good luck. something going on for sure. Actually the day after my fiasco with them, out of the blue, I got a customer service survey from Celebrity. Interesting timing. Link to comment Share on other sites More sharing options...
Rare Illbcruzn4life Posted January 5, 2023 #19 Share Posted January 5, 2023 18 hours ago, mpdog42 said: Nobody wants to work any more 😡 including me. 7 weeks til retirement but who's counting!! 1 Link to comment Share on other sites More sharing options...
drakes2 Posted January 5, 2023 #20 Share Posted January 5, 2023 36 minutes ago, Mimiya11 said: Good luck. something going on for sure. Actually the day after my fiasco with them, out of the blue, I got a customer service survey from Celebrity. Interesting timing. Maybe they're busy giving us our CC points so can't answer calls. 😆 🤣 Link to comment Share on other sites More sharing options...
davekathy Posted January 5, 2023 #21 Share Posted January 5, 2023 47 minutes ago, Illbcruzn4life said: including me. 7 weeks til retirement but who's counting!! Difference is you payed your dues. BTW, we are RDINKs. Link to comment Share on other sites More sharing options...
JHCruiser123 Posted January 5, 2023 #22 Share Posted January 5, 2023 19 hours ago, jelayne said: I gave up on calling the Captains Club for upgrade, I just call Enhancement directly for upgrading the beverage and wi-fi they seem to have shorter wait times. So I canceled an excursion that was paid with OBC and Credit Card. They said they'd refund both and how much. That was a month ago. I still haven't seen the OBC refund (which I thought would be instant) or the refund to the credit card. What is the best number to call for this? Has anyone ever had luck emailing them? Link to comment Share on other sites More sharing options...
LGW59 Posted January 5, 2023 #23 Share Posted January 5, 2023 4 hours ago, davekathy said: Sorry. I had a lot of questions for the CC rep. Didn't I already answer that question? Yes there are USB ports but only on one side of the bed and also on the dressing table but you have to run a long cord across the room and have the room steward tape it down for you so nobody trips over it. 1 Link to comment Share on other sites More sharing options...
tonyinoc Posted January 6, 2023 Author #24 Share Posted January 6, 2023 23 hours ago, LGW59 said: Didn't I already answer that question? Yes there are USB ports but only on one side of the bed and also on the dressing table but you have to run a long cord across the room and have the room steward tape it down for you so nobody trips over it. there is one in the back of the phone on the edge class 1 Link to comment Share on other sites More sharing options...
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