baileymouse Posted January 18, 2023 #1 Share Posted January 18, 2023 I was on Anthem Jan. 2 - 13. While on board I booked another cruise for myself & my daughter. She changed her mind and didn't want to go, so I went back and rebooked a different cruise on Symphony for 10/6/24. For that one, I added a friend who sometimes travels with me. I get home and I start receiving the marketing emails for an upcoming cruise (Liberty in May) but they are addressed to my friend's name, even though he's not traveling with me in 2023. I log in, and my C&A is all messed up, saying it can't display my information. My Symphony cruise, which was transferred to my travel agent, had my friend as the lead instead of me. It still showed my email. My C&A number, which is on my original booking, was removed. The original booking has me as Guest #1 and shows my C&A. My Liberty cruise also "lost" my C&A number. I told my friend to log in and he's having similar issues. My travel agent said she's getting it straightened out, and someone gave me a quick fix for the C&A display, but I am not impressed with the IT system. Does this happen often? 2 Link to comment Share on other sites More sharing options...
mets123 Posted January 18, 2023 #2 Share Posted January 18, 2023 Their IT staff does more things wrong than right. If they worked for any other company, they would be fired for incompetence. 2 Link to comment Share on other sites More sharing options...
Rare Oceansaway17 Posted January 18, 2023 #3 Share Posted January 18, 2023 37 minutes ago, mets123 said: Their IT staff does more things wrong than right. If they worked for any other company, they would be fired for incompetence. could not agree with you more. It is a disgrace. And if they would just have more availability of making a variety of changes on line, we would not have to call and they could hire less folks as well. Then again, the costs of upgrading might be the salaries of hundreds of people. who knows Link to comment Share on other sites More sharing options...
Biker19 Posted January 19, 2023 #4 Share Posted January 19, 2023 4 hours ago, baileymouse said: Does this happen often? It happens. Link to comment Share on other sites More sharing options...
smokeybandit Posted January 19, 2023 #5 Share Posted January 19, 2023 IT can't fix poor data entry by humans in the first place. 1 Link to comment Share on other sites More sharing options...
mets123 Posted January 19, 2023 #6 Share Posted January 19, 2023 6 hours ago, smokeybandit said: IT can't fix poor data entry by humans in the first place. Yes they can. They can edit the data before accepting it into their system. It's basic data processing. I'm been doing this sort of thing for 35 years. 1 1 Link to comment Share on other sites More sharing options...
cruiseguy1016 Posted January 19, 2023 #7 Share Posted January 19, 2023 12 hours ago, Biker19 said: It happens. Often Link to comment Share on other sites More sharing options...
NoShoes2 Posted January 19, 2023 #8 Share Posted January 19, 2023 We are having an ongoing issue that we've been told twice that IT is working on. After making our final payment we received a gift card, for Christmas, which I attempted to apply to our account for onboard credit. A week or so later we got a email stating that we need to pay our balance ($100 which was the amount of the gift card). They've extended our final payment date twice so that we wouldn't lose our cabin, but we are still waiting. Link to comment Share on other sites More sharing options...
RedIguana Posted January 19, 2023 #9 Share Posted January 19, 2023 Royal IT problem I assume this was a statement and not a question 🤪 1 Link to comment Share on other sites More sharing options...
Ret MP Posted January 19, 2023 #10 Share Posted January 19, 2023 (edited) I think Royal IT, FAA and Southwest use the same IT contractors and their software was developed by the same people about 30 years ago AND they are trying to stuff 50 pounds of stuff into a 20 pound bag. If I were the CEO, which is a good thing I'm not, I'd fire the top level IT VP's, Directors, hire the best of the best and have then methodically replace the entire system that isn't working. I may not be right. But, perception is reality, period. Just my opinion, of course. Edited January 19, 2023 by Ret MP 1 Link to comment Share on other sites More sharing options...
smokeybandit Posted January 19, 2023 #11 Share Posted January 19, 2023 14 hours ago, mets123 said: Yes they can. They can edit the data before accepting it into their system. It's basic data processing. I'm been doing this sort of thing for 35 years. Data entry problems happen despite the most robust input validation. 1 Link to comment Share on other sites More sharing options...
mets123 Posted January 20, 2023 #12 Share Posted January 20, 2023 8 hours ago, smokeybandit said: Data entry problems happen despite the most robust input validation. No, they don't. I've been in IT for over 35 years. What about yourself? 1 Link to comment Share on other sites More sharing options...
ctigerk Posted January 20, 2023 #13 Share Posted January 20, 2023 On 1/18/2023 at 2:49 PM, baileymouse said: I was on Anthem Jan. 2 - 13. While on board I booked another cruise for myself & my daughter. She changed her mind and didn't want to go, so I went back and rebooked a different cruise on Symphony for 10/6/24. For that one, I added a friend who sometimes travels with me. I get home and I start receiving the marketing emails for an upcoming cruise (Liberty in May) but they are addressed to my friend's name, even though he's not traveling with me in 2023. I log in, and my C&A is all messed up, saying it can't display my information. My Symphony cruise, which was transferred to my travel agent, had my friend as the lead instead of me. It still showed my email. My C&A number, which is on my original booking, was removed. The original booking has me as Guest #1 and shows my C&A. My Liberty cruise also "lost" my C&A number. I told my friend to log in and he's having similar issues. My travel agent said she's getting it straightened out, and someone gave me a quick fix for the C&A display, but I am not impressed with the IT system. Does this happen often? Can you share the "quick fix for the C&A display" I registered for my upcoming cruise and am now getting the same message. TIA. Link to comment Share on other sites More sharing options...
smokeybandit Posted January 20, 2023 #14 Share Posted January 20, 2023 12 hours ago, mets123 said: No, they don't. I've been in IT for over 35 years. What about yourself? 25 years in software engineering. More than enough experience to know what I'm talking about without getting into a resume war. 1 Link to comment Share on other sites More sharing options...
Lane Hog Posted January 21, 2023 #15 Share Posted January 21, 2023 (edited) 20 hours ago, mets123 said: No, they don't. I've been in IT for over 35 years. What about yourself? 36 years. You can't avoid data entry errors, especially when you have customers doing their own bookings. From that experience, being in IT for decades doesn't mean you actually understand customer behavior or how software works. I know server Engineers who can't operate an iPhone. Edited January 21, 2023 by Lane Hog 1 Link to comment Share on other sites More sharing options...
Tin can Posted January 21, 2023 #16 Share Posted January 21, 2023 The cruising experience is fabulous with Royal in my opinion but anything that involves phoning and speaking to someone at the call centre or anything involving IT nearly always goes wrong. I have to mentally prepare myself that I have to have a slice of the bad to get the good cruise and it shouldn't be like that. 1 Link to comment Share on other sites More sharing options...
Rare twangster Posted January 21, 2023 #17 Share Posted January 21, 2023 Royal spends all their money on cruise ships. Royal spends very little on IT infrastructure. Royal's top executive is a bean counter. Bean counters rarely see IT as an investment. Most bean counters see IT as a money pit. Just like Southwest Airlines. It's a small miracle that Royal has not yet encountered a complete platform meltdown like Southwest just did. That day will come. 2 Link to comment Share on other sites More sharing options...
lakelorain Posted January 21, 2023 #18 Share Posted January 21, 2023 Is it possible that the person from the Next Cruise desk made some of these errors? I often found the NC reps made errors on my bookings and I no longer use them for that reason. Link to comment Share on other sites More sharing options...
Rare John&LaLa Posted January 21, 2023 #19 Share Posted January 21, 2023 On 1/19/2023 at 2:40 AM, mets123 said: Yes they can. They can edit the data before accepting it into their system. It's basic data processing. I'm been doing this sort of thing for 35 years. You should retire, it's invigorating Link to comment Share on other sites More sharing options...
baileymouse Posted January 21, 2023 Author #20 Share Posted January 21, 2023 On 1/20/2023 at 7:05 AM, ctigerk said: Can you share the "quick fix for the C&A display" I registered for my upcoming cruise and am now getting the same message. TIA. This is what was posted by another user, and it worked: Click on your Initials in the top right corner, then profile, my loyalty. Then take Your Crown & Anchor number out, type it back in and click save. Then go back to your upcoming cruises. This should help. A Crown & Anchor Representative just walked me through this and it worked for me. Hope it helps. 1 Link to comment Share on other sites More sharing options...
baileymouse Posted January 22, 2023 Author #21 Share Posted January 22, 2023 Ok, update on my issues: 1. The fix that someone gave me for the C&A points worked, so that's done. 2. When I booked onboard for Symphony in October 2024 I added my friend Yvon to the reservation. I have since been getting emails from Royal Marketing for my Liberty cruise in May, but they are addressed to Yvon. 3. My reservation isn't transferring to my travel agent. When she looked into it, she said they have Yvon listed as the primary passenger, even though my printout from the Next Cruise desk has me as passenger 1. Yvon wasn't even with me on the Anthem cruise. 4. It took 3 calls before I got someone who knew what was happening with the email problem. When they booked me on board for the next cruise, it somehow changed everyone's email address to mine. Me, my 19 year old daughter (who was with me on Anthem), my friend Yvon, and Yvon's friend, Carol, who is booked with Yvon for a cruise in May. How the hell did they manage to do that? 5. The emails were changed back to each of our individual accounts but they still haven't straightened out the Symphony booking so it can transfer to my travel agent. So, what caused this problem? It has to be an IT glitch on their end. Wasn't user error, the women who put my reservation through didn't do much more than access my room number, copy over the information, and then adding Yvon's name. I had Yvon's C&A number & email, and confirmed them both. It's the strangest thing. Link to comment Share on other sites More sharing options...
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