john1970 Posted November 2, 2023 #2176 Share Posted November 2, 2023 I logged in and could see my 2014 cruise and it all looked ok. I have to say it's an ugly interface that is not logical to navigate. It could have been so much better. What a missed opportunity. 1 Link to comment Share on other sites More sharing options...
Rare uktog Posted November 2, 2023 #2177 Share Posted November 2, 2023 Indeed it is horrible and clunky and worse still my cruise again vouchers I purchased onboard have all disappeared they were there until yesterday (where you pay the deposit to be able to select a cruise at a future date and be able to secure the loyalty discount even though you are not booking onboard). Hate the poor style eg use of lower case letters. All to painful to watch still Link to comment Share on other sites More sharing options...
Werangels Posted November 2, 2023 #2178 Share Posted November 2, 2023 2 hours ago, uktog said: Indeed it is horrible and clunky and worse still my cruise again vouchers I purchased onboard have all disappeared they were there until yesterday (where you pay the deposit to be able to select a cruise at a future date and be able to secure the loyalty discount even though you are not booking onboard). Hate the poor style eg use of lower case letters. All to painful to watch still What are the vouchers please? How much are they? Thanks. Link to comment Share on other sites More sharing options...
Rare uktog Posted November 2, 2023 #2179 Share Posted November 2, 2023 3 minutes ago, Werangels said: What are the vouchers please? How much are they? Thanks. You pay the cruise deposit and they are undated 1 Link to comment Share on other sites More sharing options...
combine Posted November 2, 2023 #2180 Share Posted November 2, 2023 (edited) 30 minutes ago, uktog said: You pay the cruise deposit and they are undated I used my last open cruise voucher for this last cruise and was disappointed to hear on board via the Future Cruise Sales Person, that they no longer do them. 😢 poor decision in my mind. Apparently not many of us chose this option. I registered my disappointment on my end of cruise survey. Edited November 2, 2023 by combine 1 Link to comment Share on other sites More sharing options...
Rare uktog Posted November 2, 2023 #2181 Share Posted November 2, 2023 1 minute ago, combine said: I used my last open cruise voucher for this last cruise and was disappointed to hear on board via the Future Cruise Sales Person, that they no longer do them. 😢 poor decision in my mind. Apparently not many of us chose this option. I registered my disappointment on my end of cruise survey. It makes a mockery of the loyalty benefit - many people cannot commit to a future booking onboard given the rigidity of terms and conditions re cancellations or moving bookings for guests in some countries. But they can make later bookings via a voucher which are to Azamara's benefit. I found on one ship the Sales Person told us they were withdrawn when it turned out they were not, it just was he did not know how to process them or as (and I suspect the more likely) he kept pushing us to make a booking for a sailing instead DH thought it might have been behaviour driven by his sales target/bonus. Whatever the reason, maybe not many chose because they were not promoted. Link to comment Share on other sites More sharing options...
Riocca Posted November 2, 2023 Author #2182 Share Posted November 2, 2023 13 minutes ago, uktog said: It makes a mockery of the loyalty benefit - many people cannot commit to a future booking onboard given the rigidity of terms and conditions re cancellations or moving bookings for guests in some countries. But they can make later bookings via a voucher which are to Azamara's benefit. I found on one ship the Sales Person told us they were withdrawn when it turned out they were not, it just was he did not know how to process them or as (and I suspect the more likely) he kept pushing us to make a booking for a sailing instead DH thought it might have been behaviour driven by his sales target/bonus. Whatever the reason, maybe not many chose because they were not promoted. Pushing live bookings over future cruise vouchers has been going on for a long time well before the sale of Azamara it was common on Celebrity as well but with much stronger sales patter. I’ve never understood why a loyalty benefit is linked to onboard sales it’s something that seems exclusive to Azamara and has to be a negative influence on sales when you’re not onboard. 3 Link to comment Share on other sites More sharing options...
Rare uktog Posted November 2, 2023 #2183 Share Posted November 2, 2023 They’d certainly get more spontaneous late bookings from us if it was universal and not limited to onboard 2 Link to comment Share on other sites More sharing options...
Werangels Posted November 2, 2023 #2184 Share Posted November 2, 2023 1 hour ago, uktog said: You pay the cruise deposit and they are undated Thank you. Do you also get the OBC for booking on board? 1 Link to comment Share on other sites More sharing options...
Rare uktog Posted November 2, 2023 #2185 Share Posted November 2, 2023 29 minutes ago, Werangels said: Thank you. Do you also get the OBC for booking on board? No you don’t just the % discount 2 Link to comment Share on other sites More sharing options...
Laganlady02 Posted November 3, 2023 #2186 Share Posted November 3, 2023 19 hours ago, uktog said: You pay the cruise deposit and they are undated This is no longer available. Subsequent responses on this matter are no longer relevant, and confusion has arisen over onboard booking benefits as can be seen now. Link to comment Share on other sites More sharing options...
Rare uktog Posted November 3, 2023 #2187 Share Posted November 3, 2023 37 minutes ago, KevintheIrishDJ said: We got an extra $300 OBC. Follow the thread back. My response was in answer to a specific question about a specific product which appears to have been withdrawn without notice 2 Link to comment Share on other sites More sharing options...
rickip Posted November 8, 2023 #2188 Share Posted November 8, 2023 New CEO (Donna Ritzenthaler) coming in May and new CFO (Alain Ferzli) joining immediately. That might give things a good shake (in a very positive way). 2 Link to comment Share on other sites More sharing options...
kent4489 Posted November 10, 2023 #2189 Share Posted November 10, 2023 Hello all, I haven’t posted I quite a while. (Mostly due to the fact that my husband had open heart surgery 13 days ago.) I was so frustrated that we could not get our accounts updated after numerous requests since May. Finally, this evening, I received an email that our accounts have been updated… and sure enough, upon checking, they are correct! Finally! Feeling bittersweet as we should be on board Onward right now. Had to cancel B2B, but the good news is that my husband is home and recovering well. 19 Link to comment Share on other sites More sharing options...
Mackdogmolly Posted November 10, 2023 #2190 Share Posted November 10, 2023 39 minutes ago, kent4489 said: Hello all, I haven’t posted I quite a while. (Mostly due to the fact that my husband had open heart surgery 13 days ago.) I was so frustrated that we could not get our accounts updated after numerous requests since May. Finally, this evening, I received an email that our accounts have been updated… and sure enough, upon checking, they are correct! Finally! Feeling bittersweet as we should be on board Onward right now. Had to cancel B2B, but the good news is that my husband is home and recovering well. Great news about your husband. Hope he will make a full recovery and that you will be sailing again very soon! 3 1 Link to comment Share on other sites More sharing options...
Rare Host Jazzbeau Posted December 6, 2023 #2191 Share Posted December 6, 2023 Apparently Azamara has competition for the 'worst website': 7 hours ago, Stickman1990 said: I'm afraid the Explora website is vying for the title of one of the worst to navigate and find information out from Interesting that both are on the Seaware platform... 3 Link to comment Share on other sites More sharing options...
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