dogsambam Posted March 14, 2023 #651 Share Posted March 14, 2023 Atlantis???? Link to comment Share on other sites More sharing options...
melbur Posted March 14, 2023 #652 Share Posted March 14, 2023 43 minutes ago, Ryder101 said: Yes. More often than not. This is now the 4th and 5th (today alone) complete disasters since January 2020. I'm not sure why you are even booked on one of their sailings Link to comment Share on other sites More sharing options...
Ryder101 Posted March 14, 2023 #653 Share Posted March 14, 2023 10 minutes ago, melbur said: I'm not sure why you are even booked on one of their sailings When I booked a year ago I was unaware of what I was getting into. I've since learned so very much. All of it bad. 1 Link to comment Share on other sites More sharing options...
Donsyb Posted March 14, 2023 #654 Share Posted March 14, 2023 12 hours ago, luckyinpa said: now my aqua park deal was cancelled. another 50 credit This is getting ridiculous even by RC’s standards! 2 Link to comment Share on other sites More sharing options...
Donsyb Posted March 14, 2023 #655 Share Posted March 14, 2023 9 hours ago, Vince C said: It was an error, This is NOT A ROYAL PRODUCT and it was mistakenly added and was it is a Celebrity Cruises product. All purchases are being refunded and TWO $50 OBC is being given for each package Have you actually read the previous 25 pages?? 😂 4 Link to comment Share on other sites More sharing options...
nelblu Posted March 14, 2023 #656 Share Posted March 14, 2023 10 hours ago, celoplyr said: FYI, I did a wine tasting with a sommelier on a RCL cruise in 2019. Run by RCL. It was also a D coupon in the late '90s early '00. Link to comment Share on other sites More sharing options...
Rare Denversail Posted March 14, 2023 #657 Share Posted March 14, 2023 My OBC disappeared. 🤔 I wonder what they are up to now. 1 Link to comment Share on other sites More sharing options...
UNCFanatik Posted March 14, 2023 #658 Share Posted March 14, 2023 Just find this all funny for those people who knew that the Premier Package was too good to be true but they bought anyway in order to try to get something for nothing by taking advantage of a mistake. AND to top that, when RC said you would get $50 OBC as a mea culpa but instead they sent $100 OBC per package, these same people went and spent the $100 OBC AGAIN taking advantage of a mistake. Now, RC is ultimately at fault but this sure is funny and ironic to see 1 Link to comment Share on other sites More sharing options...
Sigyn Posted March 14, 2023 #659 Share Posted March 14, 2023 Unbelievable deals offered and taken away. OBC promised and then too much added to accounts and removed. My takeaway from all of this is that Royal Caribbean is short staffed and a hot mess at the moment and is creating a lot of unnecessary ill will. 8 1 Link to comment Share on other sites More sharing options...
deliver42 Posted March 14, 2023 #660 Share Posted March 14, 2023 They took away my $200.00, but fortunately I didn't spend it. This company is going tohell. They don't have a clue what they're doing, and it hurts all of us. 5 Link to comment Share on other sites More sharing options...
katpt Posted March 14, 2023 #661 Share Posted March 14, 2023 11 hours ago, celoplyr said: FYI, I did a wine tasting with a sommelier on a RCL cruise in 2019. Run by RCL. Are you talking about Chef's Table? The dinner with wine? RCI says in their letter about this mix-up that they don't have so sommeliers, which has been our experience. They do have a few waiters who really know wine. Link to comment Share on other sites More sharing options...
Ryder101 Posted March 14, 2023 #662 Share Posted March 14, 2023 24 minutes ago, njsmom said: Unbelievable deals offered and taken away. OBC promised and then too much added to accounts and removed. My takeaway from all of this is that Royal Caribbean is short staffed and a hot mess at the moment and is creating a lot of unnecessary ill will. Exactly. With each bad move they make more bad choices and somehow manage to make themselves look worse and upset customers even more. It's so pathetic It's laughable. 6 Link to comment Share on other sites More sharing options...
Biker19 Posted March 14, 2023 #663 Share Posted March 14, 2023 9 hours ago, RGravy said: This is my first (and maybe last) time sailing with RC. Is it always this disorganized? What a disaster. Welcome to CC. RCI's IT and CSRs are like that - thankfully, the on board experience is much better. 2 1 Link to comment Share on other sites More sharing options...
Ryder101 Posted March 14, 2023 #664 Share Posted March 14, 2023 3 minutes ago, Biker19 said: Welcome to CC. RCI's IT and CSRs are like that - thankfully, the on board experience is much better. Even that has gotten its fare share of bad press since the cut backs. Link to comment Share on other sites More sharing options...
deliver42 Posted March 14, 2023 #665 Share Posted March 14, 2023 I'm Diamond, and did it the old fashion way, one point at a time, so I've been loyal to Royal, but this mess on top of a few others has ruined my feeling to Royal. I have one more cruise in May, then will stick to Celebrity or someone else afterward. 3 Link to comment Share on other sites More sharing options...
kruzerci Posted March 14, 2023 #666 Share Posted March 14, 2023 18 minutes ago, Ryder101 said: Exactly. With each bad move they make more bad choices and somehow manage to make themselves look worse and upset customers even more. It's so pathetic It's laughable. Exactly. Absolutely ridiculous. 2 Link to comment Share on other sites More sharing options...
kruzerci Posted March 14, 2023 #667 Share Posted March 14, 2023 9 minutes ago, Biker19 said: Welcome to CC. RCI's IT and CSRs are like that - thankfully, the on board experience is much better. That’s debatable the past six months. 1 Link to comment Share on other sites More sharing options...
Bellacruz54 Posted March 14, 2023 #668 Share Posted March 14, 2023 (edited) After receiving the email $100.00 onboard credit showed up….. now it’s gone. That’s kind of like adding insult to injury. Premier Pass still showing booked in MyCruise. Makes me feel like this company doesn’t have a clue what they are doing! Edited March 14, 2023 by Bellacruz54 Misspell 3 Link to comment Share on other sites More sharing options...
not-enough-cruising Posted March 14, 2023 #669 Share Posted March 14, 2023 11 hours ago, kruzerci said: Highly suggest that everybody voice their disappointment about the cancellation of the package and the small OBC offset to RC on social media or email. They should have at least honored the parts that were easily fulfilled like internet and champagne. The bait and switch is bs. I don’t think you understand the meaning of “bait and switch” because this certainly isn’t it. 2 1 Link to comment Share on other sites More sharing options...
Bellacruz54 Posted March 14, 2023 #670 Share Posted March 14, 2023 ……and no not trying to take advantage of anyone. It was offered and I bought it, then onboard credit was offered and showed up- and now it’s all gone. After the one mistake and email you would think they would want the “fix” to be smooth. 4 Link to comment Share on other sites More sharing options...
Ryder101 Posted March 14, 2023 #671 Share Posted March 14, 2023 3 minutes ago, not-enough-cruising said: I don’t think you understand the meaning of “bait and switch” because this certainly isn’t it. At this point, I don't even think there is a name for this. LOL. Well.....S*** Show. 2 2 Link to comment Share on other sites More sharing options...
Starry Eyes Posted March 14, 2023 #672 Share Posted March 14, 2023 (edited) 8 minutes ago, Bellacruz54 said: ……and no not trying to take advantage of anyone. It was offered and I bought it, then onboard credit was offered and showed up- and now it’s all gone. After the one mistake and email you would think they would want the “fix” to be smooth. And you really thought Royal IT would actually pull off a smooth fix? 🤣🤣🤣 Having purchased packages for four cruises, I am patiently waiting for four refunds. Edited March 14, 2023 by Starry Eyes 1 Link to comment Share on other sites More sharing options...
Bellacruz54 Posted March 14, 2023 #673 Share Posted March 14, 2023 Well, not having sailed in 5 years I wasn’t aware of the recent inner workings of RC, as we had never had issues prior. Saw a price listed and assumed it was a promotional or something because it listed a very short booking window. Anyways, not going to let this affect my cruise. I look to Cruise Critic for info and just wanted anyone who wondered that yes, the Onboard credit that was there last night is not showing anymore. 3 Link to comment Share on other sites More sharing options...
deliver42 Posted March 14, 2023 #674 Share Posted March 14, 2023 I'm not blaming the IT dept. for this one. I think it goes much higher than that, and to me, that's the big problem. 6 Link to comment Share on other sites More sharing options...
Boz575 Posted March 14, 2023 #675 Share Posted March 14, 2023 (edited) 4 minutes ago, deliver42 said: I'm not blaming the IT dept. for this one. I think it goes much higher than that, and to me, that's the big problem. Spot on. Jason Liberty’s got to go! I wouldn’t be surprised if that guy didn’t slash housekeeping to once per day so he can have attendants searching every couch cushion for an actual nickel and dime. Edited March 14, 2023 by Boz575 5 1 Link to comment Share on other sites More sharing options...
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