silversneakers Posted January 24 #1 Share Posted January 24 It's been 8 days since I debarked and I still have not received my onboard account final bill. I was told by guest services that I would receive it shortly after leaving the cruise and I also emailed (per RCL direction) RCL asking for my billing email. How long does it take? Charge has hit my cc but I'm not sure it is correct but I can't reconcile until I see the account from RCL. Yes, you can look it the billing on the app but not after you leave the cruise. And, you are not always provided receipts. Link to comment Share on other sites More sharing options...
Rare h20skibum Posted January 24 #2 Share Posted January 24 That’s why I always check before leaving the ship, and reconcile with what was put on my CC. Never got one emailed after we got of the last cruise, 16 days ago. 2 Link to comment Share on other sites More sharing options...
GTO-Girl Posted January 24 #3 Share Posted January 24 We check and verify charges before we leave the ship. In 55 cruises we have never had an itemized bill that was emailed to us…. Link to comment Share on other sites More sharing options...
Rare DragonOfTheSeas Posted January 24 #4 Share Posted January 24 We had to leave a cruise because of injury, so did not get a final bill. We waited for an email and never got one. We used the link on the website to ask for the folio to be emailed to us. We needed this for insurance purposes. Finally, we had to call the Crown and Anchor number and got it before I was off the phone. Give them a call. Link to comment Share on other sites More sharing options...
silversneakers Posted January 24 Author #5 Share Posted January 24 1 hour ago, DragonOfTheSeas said: We had to leave a cruise because of injury, so did not get a final bill. We waited for an email and never got one. We used the link on the website to ask for the folio to be emailed to us. We needed this for insurance purposes. Finally, we had to call the Crown and Anchor number and got it before I was off the phone. Give them a call. Thank you. We had 12 people in our party and we were all told the same, "an email with be sent to you with the final accounting." The only emails I'm receiving are marketing emails for selltheg next cruise. Link to comment Share on other sites More sharing options...
goldfish65 Posted January 24 #6 Share Posted January 24 Most recent cruise in December, no final bill email, previous cruises I got one. I checked it before disembarking, and then checked my credit card statement, just to see that nothing was added. Weird. Link to comment Share on other sites More sharing options...
Rare shof515 Posted January 24 #7 Share Posted January 24 check your spam/junk folders. when i got of the radiance last week my final bill got sent to that folder. for some reason thats the only emails from royal and that goes to the spam folder Link to comment Share on other sites More sharing options...
DoctorWhoGirl Posted January 24 #8 Share Posted January 24 I never received an email with the final account info after our Christmas cruise on Adventure. In the past it usually arrived within a few days. I of course looked over everything on my app before I got off the ship so not too worried. Link to comment Share on other sites More sharing options...
smokeybandit Posted January 24 #9 Share Posted January 24 I've always gotten an email. But I always check it before I leave to make sure it's right. Link to comment Share on other sites More sharing options...
silversneakers Posted January 24 Author #10 Share Posted January 24 50 minutes ago, shof515 said: check your spam/junk folders. when i got of the radiance last week my final bill got sent to that folder. for some reason thats the only emails from royal and that goes to the spam folder Checked spam regularly and "nothing".....! I just need to see what happened with my spa charges. Two treatments, one with receipt that stated "service charge" and when I asked she said that was a "vendor charge" and NOT the tip. I added 20% for tip but now realize I was "had" as the second treatment next day, no receipt and she told me that tip is included. Both of these treatments were prepaid gifts. Link to comment Share on other sites More sharing options...
lovelife Posted January 24 #11 Share Posted January 24 Still waiting for 12/31 sailing receipt. Link to comment Share on other sites More sharing options...
silversneakers Posted January 27 Author #12 Share Posted January 27 Update - got a lovely email saying they received my request for email statement. As of today, NOTHING. Link to comment Share on other sites More sharing options...
silversneakers Posted February 7 Author #13 Share Posted February 7 (edited) -Still waiting for my email copy of my onboard account. Sent a 2nd request. As of today, 2/7, nothing. I hate to think this BUT if they overcharge every account by even $5 that is some serious change!! Once you pay your credit card charge I don't believe there is anything you can dispute AND I fear you will never get anywhere with RCL if you are challenging any amount on your card. REMINDER: Check your account BEFORE you leave the ship. I believe you can only do this on the APP as guest services won't provide a hard copy. Once you leave the ship, the app info cannot be accessed. Lesson learned! Edited February 7 by silversneakers Link to comment Share on other sites More sharing options...
Rare silentbob007 Posted February 7 #14 Share Posted February 7 Interesting. We got off of the Hamrony on Sunday and I've received an email with a statement every day since then. So far they've all been the same. Link to comment Share on other sites More sharing options...
neverbeenhere Posted February 7 #15 Share Posted February 7 They seem to always tell me what I paid, they just don't send us surveys. Link to comment Share on other sites More sharing options...
Rare HappyTexan44 Posted February 7 #16 Share Posted February 7 I wonder, would having a cash account help with this? In that they are motivated to provide a bill to get paid. Maybe Link to comment Share on other sites More sharing options...
goldfish65 Posted February 8 #17 Share Posted February 8 On 1/24/2024 at 12:10 PM, DoctorWhoGirl said: I never received an email with the final account info after our Christmas cruise on Adventure. In the past it usually arrived within a few days. I of course looked over everything on my app before I got off the ship so not too worried. Same, but my TA wants the final bill for me to receive a bonus offer. Any tips on the easiest way to get my bill now? Link to comment Share on other sites More sharing options...
cruisetorelax44 Posted February 8 #18 Share Posted February 8 call post cruise.. they may be able to help? Link to comment Share on other sites More sharing options...
cruiseguy1016 Posted February 8 #19 Share Posted February 8 I have received a copy of the statement after every cruise and, to the best of my recollection, I've gotten it the day I got off the ship or the following day. I've never waited even one week. Link to comment Share on other sites More sharing options...
DoctorWhoGirl Posted February 8 #20 Share Posted February 8 7 hours ago, goldfish65 said: Same, but my TA wants the final bill for me to receive a bonus offer. Any tips on the easiest way to get my bill now? There should be a phone number to call listed under your past cruises when you log into your RCCL account. Good luck. 1 Link to comment Share on other sites More sharing options...
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