berylde Posted August 11, 2014 #1 Share Posted August 11, 2014 I called RCL @ 7:45 PM today to take advantage of their weekend sales and was put on hold. I was disconnected at 8 PM. When I redialed, was told the office closed at 8 PM on Sunday.. I guess alot of you guys knew this but it was a shock to me. Just venting------------------ Link to comment Share on other sites More sharing options...
Clarea Posted August 11, 2014 #2 Share Posted August 11, 2014 I called RCL @ 7:45 PM today to take advantage of their weekend sales and was put on hold. I was disconnected at 8 PM. When I redialed, was told the office closed at 8 PM on Sunday.. I guess alot of you guys knew this but it was a shock to me. Just venting------------------ This number (866) 562-7625 is supposed to be able to book cruises 24/7. Link to comment Share on other sites More sharing options...
Merion_Mom Posted August 11, 2014 #3 Share Posted August 11, 2014 This number (866) 562-7625 is supposed to be able to book cruises 24/7. That is the second time this month that I have heard someone call and find the office "closed". I, too, had thought that RC was now 24/7. :( Link to comment Share on other sites More sharing options...
berylde Posted August 11, 2014 Author #4 Share Posted August 11, 2014 Sorry, wrong info The telephone # that is closed was the C&A number. I am on hold for their regular number . Link to comment Share on other sites More sharing options...
emdia43 Posted August 11, 2014 #5 Share Posted August 11, 2014 I called RCL @ 7:45 PM today to take advantage of their weekend sales and was put on hold. I was disconnected at 8 PM. When I redialed, was told the office closed at 8 PM on Sunday.. I guess alot of you guys knew this but it was a shock to me. Just venting------------------ Even if they closed, they should have answered you since you were already in the queue.. Link to comment Share on other sites More sharing options...
PompeySailor Posted August 11, 2014 #6 Share Posted August 11, 2014 DW is on phone as I type, so 24/7 seems correct. There is a C&A number that is not open after 8pm EST Link to comment Share on other sites More sharing options...
Merion_Mom Posted August 11, 2014 #7 Share Posted August 11, 2014 Sorry, wrong infoThe telephone # that is closed was the C&A number. I am on hold for their regular number . Yes, C&A *does* keep "regular" office hours. Good luck with your reservation. Link to comment Share on other sites More sharing options...
Coralc Posted August 11, 2014 #8 Share Posted August 11, 2014 Even if they closed, they should have answered you since you were already in the queue.. You would certainly think so, but I have had the same thing happen. You are on hold while they check something....and the magic time occurs and there is a click and then a dial tone. When you call back...the offices are closed. It is really annoying. I just try to call (from work/home) now during the day. Link to comment Share on other sites More sharing options...
Clarea Posted August 11, 2014 #9 Share Posted August 11, 2014 That is the second time this month that I have heard someone call and find the office "closed". I, too, had thought that RC was now 24/7. :( Carol, it has to be right. It says 24/7 right on Royal's website!:p Link to comment Share on other sites More sharing options...
Rare orville99 Posted August 11, 2014 #10 Share Posted August 11, 2014 C&A keeps shorter hours: Crown & Anchor Society (800) 526-9723 Monday - Friday 9:00 a.m. to 11:00 p.m. EST Saturday - Sunday 10 a.m. to 8 p.m. EST The 562 (main) number is supposed to be 24/7: If you are in the US or Canada: Reserve your Royal Caribbean Vacation by calling our Certified Vacation Planners Call us anytime! We are available 24/7 (866) 562-7625 Outside the U.S. is different as well: If you are outside the US or Canada: Reserve your Royal Caribbean Vacation by calling our Certified Vacation Planners at the International reservations desk or send us an e-mail: reservationroyal@rccl.com Hours of operation: Mon-Fri, 8am to 8pm EST Sunday, 9am to 6pm EST +1 (305) 341-0204 Link to comment Share on other sites More sharing options...
matj2000 Posted August 11, 2014 #11 Share Posted August 11, 2014 It is easy to be 24/7 in Pakistan.... Link to comment Share on other sites More sharing options...
Merion_Mom Posted August 11, 2014 #12 Share Posted August 11, 2014 It is easy to be 24/7 in Pakistan.... Not yet, Matt. Not yet. ;) Link to comment Share on other sites More sharing options...
Rare orville99 Posted August 11, 2014 #13 Share Posted August 11, 2014 It is easy to be 24/7 in Pakistan.... It's currently not easy being anything in Pakistan - not exactly a warm and cuddly environment over there right now;) Link to comment Share on other sites More sharing options...
matj2000 Posted August 11, 2014 #14 Share Posted August 11, 2014 Not yet, Matt. Not yet. ;) I was wrong, just taking a guess. But now that you mention it, I do remember the last time I talked to someone @ RC, they were located in FL. Link to comment Share on other sites More sharing options...
Spurschick Posted August 11, 2014 #15 Share Posted August 11, 2014 This number (866) 562-7625 is supposed to be able to book cruises 24/7. It is open depending on which option you select. If you select option for have a hold etc comes up with closed. I have only ever been able to get through on the "I want to make a new reservation" option:D Link to comment Share on other sites More sharing options...
Clarea Posted August 11, 2014 #16 Share Posted August 11, 2014 It is open depending on which option you select. If you select option for have a hold etc comes up with closed. I have only ever been able to get through on the "I want to make a new reservation" option:D Good tip.:) Link to comment Share on other sites More sharing options...
molly361 Posted August 11, 2014 #17 Share Posted August 11, 2014 (edited) It is open depending on which option you select. If you select option for have a hold etc comes up with closed. I have only ever been able to get through on the "I want to make a new reservation" option:D Very true- When I call during the early morning hours (like now) if I press the button for make changes to a reservation I come up with the closed message. You have to hit the button for make a new reservation to get the 24/7 folks. They will make changes, not just new reservations. Edited August 11, 2014 by molly361 Link to comment Share on other sites More sharing options...
denamo Posted August 11, 2014 #18 Share Posted August 11, 2014 Even if they closed, they should have answered you since you were already in the queue.. Would think so, but must be something happening with businesses everywhere. Had this happen to me with Sprint who I am happy to report is no longer my cell provider. That was the straw for me. Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now