FOS Diamond Lounge Coffee Machine Broke

[sjb317]

On all 3 of our Freedom cruises, I think the coffee machine worked only 60% of the time. It seems to have issues!

 

Sherri:)

[tugboat]

They sell more coffee if the machine stays broke:eek:

[molly361]

It's only going to be broken for 4 months until dry dock:rolleyes:

 

Not enough time to get it fixed before then I guess

[setsail]

On iots they had a regular coffee machine set up besides the special one. I always got the regular and the wife used the special one. I am sure they can set up a regular brewing machine, they have a ton of them onboard

[Ourusualbeach]

It's only going to be broken for 4 months until dry dock:rolleyes:

 

Not enough time to get it fixed before then I guess

 

Missed it by a couple of weeks.:(

[BDL]

I asked last week about machine on Freedom and they are not getting it fixed.

 

Was this the Diamond lounge machine or Concierge lounge? (or both? :eek:)

[molly361]

Missed it by a couple of weeks.:(

 

 

I am in that pattern. Just booked the EX and going on it a few weeks before dry dock:rolleyes:

[Tagsalong]

Was this the Diamond lounge machine or Concierge lounge? (or both? :eek:)

 

Diamond Lounge machine is broken. Concierge one is working fine. Bertie will give Diamond pax a card to get specialty coffee at Cafe Promenade. D+ and PC can go to Concierge Lounge.

 

It's a $3000 part for a $10,000 machine that is broken and the part can no longer be found. They intend to replace the machine but don't know when.

[39august]

On Mariner before she went to China the machine was down in the DL, and the D concierge arranged that we could get specialty coffees anywhere on the ship that served coffee by just showing our Seapass card.

[BDL]

Diamond Lounge machine is broken. Concierge one is working fine. Bertie will give Diamond pax a card to get specialty coffee at Cafe Promenade. D+ and PC can go to Concierge Lounge.

 

It's a $3000 part for a $10,000 machine that is broken and the part can no longer be found. They intend to replace the machine but don't know when.

 

Thanks! We're in a suite this trip so will hope to use the concierge lounge machine.

[Folk Singer]

Thanks! We're in a suite this trip so will hope to use the concierge lounge machine.

 

 

Enjoy the "Perks" ;);)

[Folk Singer]

On Mariner before she went to China the machine was down in the DL, and the D concierge arranged that we could get specialty coffees anywhere on the ship that served coffee by just showing our Seapass card.

 

 

They do go the extra mile.:p

[goodml]

Happy to report from Freedom that the Diamond Lounge macine is up and running.

[counsdr]

Hooray!!!!!

[Bobal]

Liberty machine is broken now. Only dispensing regular coffee.

[temple1]

Happy to report from Freedom that the Diamond Lounge macine is up and running.

 

Okay, everyone, Take good care of it, I'll be back on at the end of November. :D

[molly361]

Okay, everyone, Take good care of it, I'll be back on at the end of November. :D

 

And then you take care of it until we board Dec 21st:D

[10717]

Happy to report from Freedom that the Diamond Lounge macine is up and running.

 

I don't believe it, will have to wait until this weekend to see for myself. The last three Freedom trips, it's been broke.....:)

[goodml]

I don't believe it, will have to wait until this weekend to see for myself. The last three Freedom trips, it's been broke.....:)

 

Well I'm not sure why I'd be inspired to lie about it but whatever.:rolleyes:

 

Hopefully we don't wear it out by this weekend. I'm enjoying it several times a day.

[Big_G]

Well I'm not sure why I'd be inspired to lie about it but whatever.:rolleyes:

 

Hopefully we don't wear it out by this weekend. I'm enjoying it several times a day.

 

 

We were on her the week of the October 5th and it was up and down all week. We saw them working on it at least twice that week. Here's to hoping they finally got it fixed. ;)

[goodml]

Ekaterina is doing an excellent job keeping it running. Just need to follow the prompts on the screen and it works fine.

[cruisegirl1]

On the freedom now from October 26 – November 2. The machine in the concierge lounge and the diamond lounge appear to be working properly.

 

Enjoy.

M

[wheretonow?]

Hooray - we aren't sailing until 12/28, so you all be gentle with it ;)

 

Not going to make or break my cruise, but the kids hot chocolates and my cappuccinos make for happy sailors!

[cublet]

Hello,

 

I'd like to say a few words in support of the poor abused coffee machines (on board Independence and Adventure).

 

They are made by WMF - a German kitchenware and tableware company famous in Germany (their take, not mine).

 

They stop working (quite correctly) for a number of reasons and not because they have 'gone wrong'. These reasons are: Full Grounds Tray; Cleaning needed; No beans; and Descale needed.

 

The problems with the poor little machines on board are chiefly those inflicted by RCI: It (the Presto!) is under-spec as it's rated at only 40 - 60 cups per day; It (the brewing unit) is usually cleaned under the tap and rarely by using the cleaning tablet; It is nearly always filled with full-fat milk whereas the spec calls for the use of semi-skimmed milk.

 

I rarely go to the shows as I get al my enjoyment watching people using the coffee machine. There have been times when it has been opened-up with all its bits hanging out, a big sign on it saying Cleaning in Progress only for some old dear to put a cup under the spout, punch a button and look round for help saying "It's not working". My advice to RCI is to remove the thing and allow D and upwards free access to the specialty coffee in the cafe.

 

Regards,

 

Cublet

[biomedbob]

On a recent Grandeur to Canada trip the diamond lounge coffee machine was "down" more than it worked. Jorge spent most of his time trying to reset it.

 

The message warning said "to read the manual". He had know idea where the manual was. :cool: