Roxyhurley Posted November 21, 2014 #1 Share Posted November 21, 2014 We have a cruise booked in Nov 2015 on the Oasis in the Presidential Family Suite (8 adults). The Oasis has been revamped and they have removed the room we booked a year and a half in advance. They offered us $2500 back and booked us in 2 separate 2 bedroom family suites (we are already paying $18 000, we saved a long time for this). I'm mad!!! We are going with 12 adults we wanted this room so we could all play games and just hang out together inside and or out because we would have the huge balcony and big great room. We have 4 more people coming staying in separate rooms. Now we have nothing that we wanted we have 2 small balconies and no great room. I asked if they have ANY 2 bedroom suites on the entire boat with at least a big balcony and/or great room and they said just the aqua suites but we will have to pay $2400 more (so know about $20 000.00) to switch to them!! We had over 1000 sq ft room and 500 sq ft balcony and now we have to pay more money to have less. Has this happened to anyone else and what is a reasonable thing for RC to do to make us whole again, any room requests? I"m really looking for any advice on what was offered from RC to others. Thanks Link to comment Share on other sites More sharing options...
Oville Posted November 22, 2014 #2 Share Posted November 22, 2014 (edited) R We have a cruise booked in Nov 2015 on the Oasis in the Presidential Family Suite (8 adults). The Oasis has been revamped and they have removed the room we booked a year and a half in advance. They offered us $2500 back and booked us in 2 separate 2 bedroom family suites (we are already paying $18 000, we saved a long time for this). I'm mad!!! We are going with 12 adults we wanted this room so we could all play games and just hang out together inside and or out because we would have the huge balcony and big great room. We have 4 more people coming staying in separate rooms. Now we have nothing that we wanted we have 2 small balconies and no great room. I asked if they have ANY 2 bedroom suites on the entire boat with at least a big balcony and/or great room and they said just the aqua suites but we will have to pay $2400 more (so know about $20 000.00) to switch to them!! We had over 1000 sq ft room and 500 sq ft balcony and now we have to pay more money to have less. Has this happened to anyone else and what is a reasonable thing for RC to do to make us whole again, any room requests? I"m really looking for any advice on what was offered from RC to others. Thanks Sorry you are upset with good reason. What is the total size of the balconies and cabins for the two rooms they offered you? Would the $2,500 offset the additional $2,400 cost for the Aqua Suite? Again sorry and hope something works out for you, but the original cabin you booked is no more. Since your cruise is a year away you have time to shop around. Edited November 22, 2014 by Oville Link to comment Share on other sites More sharing options...
phoenix1181 Posted November 22, 2014 #3 Share Posted November 22, 2014 I'm so sorry to hear this. I think I'd cancel & start over rather than accept accommodations you won't be happy with. It's early enough that you won't lose your deposit & there's still time to put together a nice family cruise or land vacation that you'll all be happy with. Good luck! Link to comment Share on other sites More sharing options...
nednrom Posted November 22, 2014 #4 Share Posted November 22, 2014 We have a cruise booked in Nov 2015 on the Oasis in the Presidential Family Suite (8 adults). The Oasis has been revamped and they have removed the room we booked a year and a half in advance. They offered us $2500 back and booked us in 2 separate 2 bedroom family suites (we are already paying $18 000, we saved a long time for this). I'm mad!!! We are going with 12 adults we wanted this room so we could all play games and just hang out together inside and or out because we would have the huge balcony and big great room. We have 4 more people coming staying in separate rooms. Now we have nothing that we wanted we have 2 small balconies and no great room. I asked if they have ANY 2 bedroom suites on the entire boat with at least a big balcony and/or great room and they said just the aqua suites but we will have to pay $2400 more (so know about $20 000.00) to switch to them!! We had over 1000 sq ft room and 500 sq ft balcony and now we have to pay more money to have less. Has this happened to anyone else and what is a reasonable thing for RC to do to make us whole again, any room requests? I"m really looking for any advice on what was offered from RC to others. Thanks I don't know when Allure is going to dry-dock - could they switch you to the presidential suite on the Allure? Is it available and would that be acceptable to you? Link to comment Share on other sites More sharing options...
setsail Posted November 22, 2014 #5 Share Posted November 22, 2014 (edited) I would take the offer or cancel. Allure will be changed also before your cruise date, maybe switch to another ship, freedom class. You just now found out? The changes were out a while ago Did you use a TA? Edited November 22, 2014 by setsail Link to comment Share on other sites More sharing options...
Roxyhurley Posted November 22, 2014 Author #6 Share Posted November 22, 2014 no we either get 2500 off and take the 2 - 2 bedroom suites or pay an additional 2500 and get switched to Aqua suites Link to comment Share on other sites More sharing options...
Roxyhurley Posted November 22, 2014 Author #7 Share Posted November 22, 2014 we offered to switch to any sailing same room on Allure but it'll be gone by then as well Link to comment Share on other sites More sharing options...
Oville Posted November 22, 2014 #8 Share Posted November 22, 2014 no we either get 2500 off and take the 2 - 2 bedroom suites or pay an additional 2500 and get switched to Aqua suites If I were you I'd take my cruise dollars elsewhere unless you can come to the conclusion you can live with the other two cabins, Good luck on whatever you decide. Link to comment Share on other sites More sharing options...
CVU Posted November 22, 2014 #9 Share Posted November 22, 2014 I don't know when Allure is going to dry-dock - could they switch you to the presidential suite on the Allure? Is it available and would that be acceptable to you? Allure leaves FLL April 19 for Barcelona and to dry dock. Link to comment Share on other sites More sharing options...
cb at sea Posted November 22, 2014 #10 Share Posted November 22, 2014 (edited) There is no suite big enough for me to stay with 8 adults. EVER! There are PLENTY of places to "hang out", play games, etc......just not in MY room! Edited November 22, 2014 by cb at sea Link to comment Share on other sites More sharing options...
psupa Posted November 22, 2014 #11 Share Posted November 22, 2014 Sorry about this. Not sure what part of Canada you are from, but maybe check out the Anthem of the Seas which will sail from Bayonne, NJ. Might be only a drive instead of flights. Good luck. Theresa Link to comment Share on other sites More sharing options...
Merion_Mom Posted November 22, 2014 #12 Share Posted November 22, 2014 There is no suite big enough for me to stay with 8 adults. EVER! There are PLENTY of places to "hang out", play games, etc......just not in MY room! Totally utterly completely irrefutably patently irrelevant. Link to comment Share on other sites More sharing options...
SaintL Posted November 22, 2014 #13 Share Posted November 22, 2014 There is no suite big enough for me to stay with 8 adults. EVER! There are PLENTY of places to "hang out", play games, etc......just not in MY room! Well on land there normally isn't either; and honestly of you can afford a suite you can afford adjoining cabins, so I don't feel bad for you in the least Link to comment Share on other sites More sharing options...
Clarea Posted November 22, 2014 #14 Share Posted November 22, 2014 Totally utterly completely irrefutably patently irrelevant. It's no use. Link to comment Share on other sites More sharing options...
LadyShiva Posted November 22, 2014 #15 Share Posted November 22, 2014 (edited) Check out Norwegian Cruiselines' Garden Villas on the Jewel class ships or the Haven suites on the Breakaway out of New York. They may have the shared space you're looking for in the right price range. Good luck! Edited November 22, 2014 by LadyShiva Link to comment Share on other sites More sharing options...
ladysail2 Posted November 22, 2014 #16 Share Posted November 22, 2014 Totally utterly completely irrefutably patently irrelevant. If so, then why qualify it with a response?? :confused: Link to comment Share on other sites More sharing options...
Rare John&LaLa Posted November 22, 2014 #17 Share Posted November 22, 2014 Check out Norwegian Cruiselines' Garden Villas on the Jewel class ships or the Haven suites on the Breakaway out of New York. They may have the shared space you're looking for in the right price range. Good luck! I second the Villas, huge indoor and outdoor space Sent from my HTC One_M8 using Forums mobile app Link to comment Share on other sites More sharing options...
cherylandtk Posted November 22, 2014 #18 Share Posted November 22, 2014 ?...Has this happened to anyone else and what is a reasonable thing for RC to do to make us whole again, any room requests? I"m really looking for any advice on what was offered from RC to others. ThanksYes, this sort of thing has happened before for a variety of reasons. Technically, you are made whole by refunding the difference in room costs. I'm sorry, but that's it. There is no value given for disappointment this far out. As others have said, you might be better off canceling and re-booking a cruise and room arrangement you will be happy with. That's the best RC can offer you and if you will not be happy with it, better to regroup. Link to comment Share on other sites More sharing options...
dave_k58 Posted November 22, 2014 #19 Share Posted November 22, 2014 There is no suite big enough for me to stay with 8 adults. EVER! There are PLENTY of places to "hang out", play games, etc......just not in MY room! AMEN - I wouldn't even want 8 adults in my house ( 2500 sq ft) for more than about 3 hours. Unless it was a very good poker game. Link to comment Share on other sites More sharing options...
Sentinal137 Posted November 22, 2014 #20 Share Posted November 22, 2014 Totally utterly completely irrefutably patently irrelevant. Why the Trollish behaviour? There's no need for it. Link to comment Share on other sites More sharing options...
bxqlsigelsq Posted November 22, 2014 #21 Share Posted November 22, 2014 The changes were out a while ago Link to comment Share on other sites More sharing options...
CKCruising Posted November 22, 2014 #22 Share Posted November 22, 2014 ...We had over 1000 sq ft room and 500 sq ft balcony and now we have to pay more money to have less. Has this happened to anyone else and what is a reasonable thing for RC to do to make us whole again, any room requests? I"m really looking for any advice on what was offered from RC to others. Thanks You went from a Presidential Suite (1165 sf, 489 sf balcony) to two Family Suites (575 sf, 246 sf balcony)? If that is the case, your space is fairly equivalent size wise. You will not get the same great room as it will be split over the two rooms. On deck 12, there are two family suites (12638 and 12648) that are marked as interconnecting on the deck plans. Can you get these? That is probably as close as you can get to what you originally had. You will have to realize that the original room you had is gone and don't look at this as a replacement or it will never match up and it will nag you all vacation :cool: Link to comment Share on other sites More sharing options...
delirious9876 Posted November 22, 2014 #23 Share Posted November 22, 2014 If so, then why qualify it with a response?? :confused: I agree ! Link to comment Share on other sites More sharing options...
Roxyhurley Posted November 22, 2014 Author #24 Share Posted November 22, 2014 I second the Villas, huge indoor and outdoor space Sent from my HTC One_M8 using Forums mobile app Thank you so much for the room suggestion, that is exactly what we are looking for. Im calling today, fingers crossed it is about the same. It says it sleeps 8 in one big room. Link to comment Share on other sites More sharing options...
Paulette3028 Posted November 22, 2014 #25 Share Posted November 22, 2014 We have a cruise booked in Nov 2015 on the Oasis in the Presidential Family Suite (8 adults). The Oasis has been revamped and they have removed the room we booked a year and a half in advance. They offered us $2500 back and booked us in 2 separate 2 bedroom family suites (we are already paying $18 000, we saved a long time for this). I'm mad!!! We are going with 12 adults we wanted this room so we could all play games and just hang out together inside and or out because we would have the huge balcony and big great room. We have 4 more people coming staying in separate rooms. Now we have nothing that we wanted we have 2 small balconies and no great room. I asked if they have ANY 2 bedroom suites on the entire boat with at least a big balcony and/or great room and they said just the aqua suites but we will have to pay $2400 more (so know about $20 000.00) to switch to them!! We had over 1000 sq ft room and 500 sq ft balcony and now we have to pay more money to have less. Has this happened to anyone else and what is a reasonable thing for RC to do to make us whole again, any room requests? I"m really looking for any advice on what was offered from RC to others. Thanks no we either get 2500 off and take the 2 - 2 bedroom suites or pay an additional 2500 and get switched to Aqua suites The outcome to make you feel 'whole again' is probably not available, since the cabin you wanted doesn't exist any longer. Now the idea is to try to negotiate the best settlement possible. They have offered you $2500 back and to move you to two, two bedroom suites to facilitate your group of 8. From what I am reading, you also have four other people in your party in two separate cabins. Take your issue up the ladder a little bit to someone in resolutions, and see if they will allow you to apply the $2500 that Royal is willing to give you as financial compensation to the Aqua Suite and call it even. They may (maybe already have said no) say no....to that....then remind them that 2 additional cabins in your group will cancel as well....so the loss is more than the $20,000 from you but the additional cabin fares. Keep trying several people at Royal. What many have said, is that you don't always get the same response from different people in customer service. Are you a C&A member, go to the C&A department. Remember, people in customer service have as their role to solve problems. Yet, the truth of the matter also is....the softer spoken person, who doesn't necessarily call with a sharp tongue (not accusing you, just being honest) gets the person in the customer service department to want to help them more. My mother had a wonderful adage "You get more with honey than lemons, and then you will have the lemons to make wonderful tasting lemonade with" -- a double win. Link to comment Share on other sites More sharing options...
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