Rare BillOh Posted March 24, 2015 #1 Share Posted March 24, 2015 I did find something I liked about Royal's new website. Now that more Spring 16 itineraries are out, I used the comparison feature and thought it worked good. A very minor criticism might be that the ship names aren't on the screen below, but since I picked them it wasn't hard to remember and I'm sure many of you will know which ones they are at a glance, but a new customer might be just a bit confused. Link to comment Share on other sites More sharing options...
BLAMBKY Posted March 24, 2015 #2 Share Posted March 24, 2015 I normally handle all of the travel business for our family, so before last night, my husband had never been on the site. He wanted to double check dates and went to Royal's page. He soon said "This is crazy; How do you do this?" :o I told him I use a different site for research and only confirm on royal's site using the ship/date combo. :D I guess I have "job security" of being our families agent.:D Link to comment Share on other sites More sharing options...
momof4_tn Posted March 24, 2015 #3 Share Posted March 24, 2015 I haven't been impressed with the new site at all. Half the time I can't even use the filter criteria and have it effectively change my search results. Not that the previous website was great, but this was a step back in my opinion. Link to comment Share on other sites More sharing options...
legaljen1969 Posted March 24, 2015 #4 Share Posted March 24, 2015 I really don't think it is all that bad. There are several ways to get to the same information now. It's all about adapting and getting used to it. Link to comment Share on other sites More sharing options...
LuckyAshley Posted March 24, 2015 #5 Share Posted March 24, 2015 Is there a way for it to show the narrowed filters like it used to? For example, I select the months I can cruise and I want to go to the Caribbean. It used to then only show me the ships I could select from, whereas now it appears I can select them all and then get an error once I select it since that ship is not cruising the Caribbean during the months I selected. Link to comment Share on other sites More sharing options...
MrSmoofy Posted March 24, 2015 #6 Share Posted March 24, 2015 I really don't think it is all that bad. There are several ways to get to the same information now. It's all about adapting and getting used to it. Have you tried booking a cruise or excursions with it? Good luck. I gave up after a week of trying and seeing a different price for the same rooms change about ever hour. Link to comment Share on other sites More sharing options...
legaljen1969 Posted March 24, 2015 #7 Share Posted March 24, 2015 (edited) Yes Mr. Smoofy I have tried and successfully booked a cruise. Edited March 24, 2015 by legaljen1969 Link to comment Share on other sites More sharing options...
MrSmoofy Posted March 24, 2015 #8 Share Posted March 24, 2015 Yes Mr. Smoofy I have tried and successfully booked a cruise. Lucky you I've tried IE, Chrome, Firefox and an iPad and I can't get anythign to work right :( Link to comment Share on other sites More sharing options...
allennn Posted March 24, 2015 #9 Share Posted March 24, 2015 I haven't been impressed with the new site at all. Half the time I can't even use the filter criteria and have it effectively change my search results. Not that the previous website was great, but this was a step back in my opinion. I've found the new site almost impossible to use. Link to comment Share on other sites More sharing options...
Big_G Posted March 24, 2015 #10 Share Posted March 24, 2015 Lucky you I've tried IE, Chrome, Firefox and an iPad and I can't get anythign to work right :( Time to get upgrade from your Commodore 64. :D Sorry couldn't resist. We haven't experienced any issues once we've cleared out the old Royal cookies and I do like the comparison feature. I mostly use Firefox but have also used Chrome and Safari. I use the 'Plan A Cruise' at the bottom of first page when looking for a specific ship and use the 'Plan A Cruise' at the top when I need the advanced search options. Link to comment Share on other sites More sharing options...
Rare John&LaLa Posted March 24, 2015 #11 Share Posted March 24, 2015 Adventure, Freedom, Allure? Link to comment Share on other sites More sharing options...
Rare BillOh Posted March 25, 2015 Author #12 Share Posted March 25, 2015 Adventure, Freedom, Allure? Yes, yes, and Oasis, but you could have been right. Link to comment Share on other sites More sharing options...
Ashland Posted March 25, 2015 #13 Share Posted March 25, 2015 I haven't been impressed with the new site at all. Half the time I can't even use the filter criteria and have it effectively change my search results. Not that the previous website was great, but this was a step back in my opinion. I discovered the changes on the RCI website while onboard...I was hoping it was just an onboard thing....home now and it wasn't....I won't mince words...I "HATE" it....:mad::mad::mad::mad::mad: Link to comment Share on other sites More sharing options...
Cruzin-K Posted March 25, 2015 #14 Share Posted March 25, 2015 Well, I can't get enthused about the website. The only thing I used the previous version for was to book onboard activities and shore excursions. I can't even do that with this site. Once I select an excursion and the passenger(s), the site just sits there with that annoying spinning circle and never lets me complete the booking. Grrrr! I guess I will have to just call their customer service tomorrow and try to book it over the phone. :rolleyes: Link to comment Share on other sites More sharing options...
VMIMarine Posted March 25, 2015 #15 Share Posted March 25, 2015 My favorite part is that the exit/log out works:rolleyes: Link to comment Share on other sites More sharing options...
Jacru Posted March 25, 2015 #16 Share Posted March 25, 2015 Thought that I had done a great job of booking my Anthem dinner reservations - Grande, Chic, Silk. This is what I got. So I tried a second time with same result!! (Three screen grabs; Italics mine) You only have complimentary items in your cart. These items do not require credit card information. Upon click of continue to checkout button your order will be confirmed. Step 1: Email Address You only have complimentary items in your cart. These items do not require credit card information. Credit Card Error Payment Not Accepted Your credit card and billing information could not be processed. Please re-enter your information or use a different credit card to process your order. Some product bookings are invalid for the cruise booking or were cancelled Link to comment Share on other sites More sharing options...
jd07 Posted March 25, 2015 #17 Share Posted March 25, 2015 There appears no change to the RCI site Australian version. Looks exactly as it has always looked Sent from my A0001 using Tapatalk Link to comment Share on other sites More sharing options...
pcur Posted March 25, 2015 #18 Share Posted March 25, 2015 It's creating a lot of togetherness here on CruiseCritic????? That's something good. Link to comment Share on other sites More sharing options...
happymanitee Posted March 25, 2015 #19 Share Posted March 25, 2015 Thought that I had done a great job of booking my Anthem dinner reservations - Grande, Chic, Silk. This is what I got. So I tried a second time with same result!! (Three screen grabs; Italics mine) You only have complimentary items in your cart. These items do not require credit card information. Upon click of continue to checkout button your order will be confirmed. Step 1: Email Address You only have complimentary items in your cart. These items do not require credit card information. Credit Card Error Payment Not Accepted Your credit card and billing information could not be processed. Please re-enter your information or use a different credit card to process your order. Some product bookings are invalid for the cruise booking or were cancelled This happened to me too. I just deleted everything out of my cart and started over. It still didn't work. Then I booked my dining reservations one night at a time and everything finally went through. Annoying! But, at least It finally worked Link to comment Share on other sites More sharing options...
CPT Trips Posted March 25, 2015 #20 Share Posted March 25, 2015 Guess I'll be calling to arrange my dining and shorexs. I'm totally frustrated with them. :rolleyes: Link to comment Share on other sites More sharing options...
robandana Posted March 25, 2015 #21 Share Posted March 25, 2015 I kinda like the new display of what you searched...looks more modern...too bad once you choose something it just goes into the old system...:p Link to comment Share on other sites More sharing options...
molly361 Posted March 25, 2015 #22 Share Posted March 25, 2015 I really don't think it is all that bad. There are several ways to get to the same information now. It's all about adapting and getting used to it. Can you tell me how to use the filters? For example you used too be able to click military and then Caribbean and it would show all cruises that had a military rate. I can't seem to get it to do that. When I click on military it still shows ALL Caribbean cruises, not just the ones with a military rate. Thanks Link to comment Share on other sites More sharing options...
legaljen1969 Posted March 25, 2015 #23 Share Posted March 25, 2015 Molly, I have never searched using those parameters to find only cruises with certain discounts. I will try some time. Link to comment Share on other sites More sharing options...
Summerknight Posted March 25, 2015 #24 Share Posted March 25, 2015 New site is horrible. Royal would be better off using unpaid IT interns from a local college. Oh, maybe they are, since there are budget cuts in all their other departments. Link to comment Share on other sites More sharing options...
Thoie Posted March 25, 2015 #25 Share Posted March 25, 2015 As someone who works in the IT/e-commerce industry, the kindest thing I can say about any of the RCI websites is that I have not caught rabies from their website. Yet. I love animals, but if their site was an adorable puppy, I'd still have it taken out back and euthanised to put it out of its misery. It wouldn't be fair on the poor thing to keep it hobbling along like that with no quality of life. Link to comment Share on other sites More sharing options...
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