warmwinds Posted December 20, 2015 #351 Share Posted December 20, 2015 Probably where X got the idea to do the same. There we are, in the middle of the ocean..."water, water everywhere, but not a drop to drink..." Link to comment Share on other sites More sharing options...
Christine Frances Posted December 20, 2015 #352 Share Posted December 20, 2015 They can take those empty plastic bottles and refill them with ship's water and reinstate bottled water in AQ. No one could tell the difference lol. Link to comment Share on other sites More sharing options...
Cruise a holic Posted December 20, 2015 #353 Share Posted December 20, 2015 Hi guys..maybe we'll see you on Princess hcat and Sal Never found Princess as good as Celebrity. Found it to be very crowded, especially on Sea days, buffet IMO perhaps the most meager of all cruise lines, food overall fair and entertainment not great. I think Carnival, The parent company of Princess is a better value and now above Princess, IMO Link to comment Share on other sites More sharing options...
dennbr9 Posted December 20, 2015 #354 Share Posted December 20, 2015 (edited) Well, you know what opinions are like heh[emoji38] We all have one, and every right to do so I guess. Subject had no reference to anyone's opinion if one line was better verses another, but was on the issue of promised perks and cuts in them as well as other apparent cuts at the line in question. Probably enough chatter on this whole subject for me, not likely to make much difference anyway. Edited December 20, 2015 by dennbr9 Link to comment Share on other sites More sharing options...
Iamcruzin Posted December 20, 2015 #355 Share Posted December 20, 2015 (edited) Uh oh sorry to have just read that Princess is having it's own "Watergate" ...removing water from certain packages and having staff hawk water in the dinng rooms, and before excursions... Must be alot of profit in water sales! At $4 a bottle I would say that there is quite a big profit margin built in. Edited December 20, 2015 by Iamcruzin Link to comment Share on other sites More sharing options...
Rare hcat Posted December 20, 2015 #356 Share Posted December 20, 2015 Some cruisecritic friends were involved in the recent suite issue, where their suite booking had originally included some specialty dinners for certain suite categories, but then learned X withdrew that amenity ... and also felt the change post-booking was not fair. They eventually had the comp dinners restored for cruises already booked. They suggested that contact with the Resolutions Dept might be helpful as it was in their case. I may try to contact resolutions via telephone or e mail on Monday. Maybe they can help restore amenities that existed at time of booking. We have 3 affected bookings.. Obviously going forward, we will have to bring on our own water and supplement from the bars. Has anyone tried the Resolutions Dept? Link to comment Share on other sites More sharing options...
warmwinds Posted December 20, 2015 #357 Share Posted December 20, 2015 That's a good idea, hcat, let me know their reaction and I'll call, too. Link to comment Share on other sites More sharing options...
Rare hcat Posted December 20, 2015 #358 Share Posted December 20, 2015 You got it..1st thing Monday Hope they are easy to reach... Link to comment Share on other sites More sharing options...
A Sixth? Posted December 20, 2015 #359 Share Posted December 20, 2015 (edited) You know, if we could just snag a traveler bottle of water when we need it that be fine IMHO I liked the suggestion that you ask for it to be delivered, like the canapés in CC and Suites. Less waste, everybody's happy. I'll report back occasionally throughout January and February when we're aboard the Summit, including the first four weeks in Aqua! :p BTW We have enjoyed EVERY Celebrity cruise we've ever been on and are sooooo looking forward to this "test". Can we enjoy our retirement winters (up coming... not now) on a cruise ship? I'm not kidding. Bottled water isn't a big enough thing to sway us one way or the other, and eight to twelve weeks each winter away from Montreal's winter is all we need.... We'll see.... Edited December 20, 2015 by A Sixth? Link to comment Share on other sites More sharing options...
Brad1185 Posted December 20, 2015 #360 Share Posted December 20, 2015 Don't take away the water perk. Has celebrity responded to the emails yet? Link to comment Share on other sites More sharing options...
Rare ghstudio Posted December 20, 2015 #361 Share Posted December 20, 2015 Based on discussion with Aqua guests in the Equinox...I'm currently on board....the change is viewed as both petty and cheap. Celebrity really should rethink this change and quickly if the plan to try to keep the Aqua pricing premiums because other than blu, there's not much there....and actually blu service and food is very close to the mdr these days as waiters, wine stewards get stretched more and more. Link to comment Share on other sites More sharing options...
LunaSeaRetreat Posted December 20, 2015 #362 Share Posted December 20, 2015 Don't take away the water perk. Has celebrity responded to the emails yet? No response to me yet and it has been 10 days since I sent the first one. I asked 3 questions relating to Aquaclass. It was not just a complaint about the water. Cynthia Link to comment Share on other sites More sharing options...
warmwinds Posted December 20, 2015 #363 Share Posted December 20, 2015 No response for me, either, and I e-mailed a week ago Friday. Link to comment Share on other sites More sharing options...
Northern Aurora Posted December 20, 2015 #364 Share Posted December 20, 2015 Don't take away the water perk. Has celebrity responded to the emails yet? The response I received to my e-mail was exactly the same as the official Celebrity posters post #301 on this thread. Link to comment Share on other sites More sharing options...
Rare hcat Posted December 21, 2015 #365 Share Posted December 21, 2015 Based on discussion with Aqua guests in the Equinox...I'm currently on board....the change is viewed as both petty and cheap. Celebrity really should rethink this change and quickly if the plan to try to keep the Aqua pricing premiums because other than blu, there's not much there....and actually blu service and food is very close to the mdr these days as waiters, wine stewards get stretched more and more. Sorry to hear your feedback about BLU..hoping we do ok with it...just a few more weeks to go! Link to comment Share on other sites More sharing options...
dennbr9 Posted December 21, 2015 #366 Share Posted December 21, 2015 (edited) We did 22 days in Blu on Reflection in late October and early November and thought everything was very good. Some waiters better than others for sure, but overall was up to par. Still looking forward to 21 more days in Blu from Mid January to early February on Equinox. We have 29 more days booked there next fall and the following Winter. Of course, if I think it things begin to change for the worse changes can be made. Edited December 21, 2015 by dennbr9 Link to comment Share on other sites More sharing options...
Brad1185 Posted December 21, 2015 #367 Share Posted December 21, 2015 I read post #301. Celebeitys canned response is nauseating Link to comment Share on other sites More sharing options...
JVilleGal Posted December 21, 2015 #368 Share Posted December 21, 2015 Once again I will repeat have any of you had your Travel Agents contact Celebrity and get them in writing to reinstate the amenities you booked with? You booked with X amenities as a condition of your booking, they can't take those away. Bitching about it CC and trying to deal with it onboard is not gonna do squat.... You have paid for certain amenities and you need to get it dealt with and acknowledged in writing. Link to comment Share on other sites More sharing options...
wallie5446 Posted December 21, 2015 #369 Share Posted December 21, 2015 Based on discussion with Aqua guests in the Equinox...I'm currently on board....the change is viewed as both petty and cheap. Celebrity really should rethink this change and quickly if the plan to try to keep the Aqua pricing premiums because other than blu, there's not much there....and actually blu service and food is very close to the mdr these days as waiters, wine stewards get stretched more and more. How is the rest of your cruise going? Link to comment Share on other sites More sharing options...
Rare hcat Posted December 21, 2015 #370 Share Posted December 21, 2015 (edited) Once again I will repeat have any of you had your Travel Agents contact Celebrity and get them in writing to reinstate the amenities you booked with? You booked with X amenities as a condition of your booking, they can't take those away. Bitching about it CC and trying to deal with it onboard is not gonna do squat.... You have paid for certain amenities and you need to get it dealt with and acknowledged in writing. We booked diretly with X but I am going to try and reach the Resolutions Dept...3 of our upcoming cruises were booked with daily water deliv... Edited December 21, 2015 by hcat Link to comment Share on other sites More sharing options...
JVilleGal Posted December 21, 2015 #371 Share Posted December 21, 2015 We booked diretly with X but I am going to try and reach the Resolutions Dept...3 of our upcoming cruises were booked with daily water deliv... Is it on your invoice of included amenities? If it is then you should still get it! Link to comment Share on other sites More sharing options...
ISABELLA Posted December 21, 2015 #372 Share Posted December 21, 2015 Some cruisecritic friends were involved in the recent suite issue, where their suite booking had originally included some specialty dinners for certain suite categories, but then learned X withdrew that amenity ... and also felt the change post-booking was not fair. They eventually had the comp dinners restored for cruises already booked. They suggested that contact with the Resolutions Dept might be helpful as it was in their case. I may try to contact resolutions via telephone or e mail on Monday. Maybe they can help restore amenities that existed at time of booking. We have 3 affected bookings.. Obviously going forward, we will have to bring on our own water and supplement from the bars. Has anyone tried the Resolutions Dept? I did. And by now I stopped holding by breath...:D Link to comment Share on other sites More sharing options...
ISABELLA Posted December 21, 2015 #373 Share Posted December 21, 2015 (edited) Also, free dry cleaning has been cut from 2 items to 1. ( Dry cleaning coupon was always for 1 item/ pp for Elites and Elite +. To steam an item I think was for 2. Edited December 21, 2015 by ISABELLA Link to comment Share on other sites More sharing options...
mrsgoggins Posted December 21, 2015 #374 Share Posted December 21, 2015 I read post #301. Celebrity's canned response is nauseating I totally agree, but how can you put a positive spin on removing something? No doubt a bean counter was responsible for this petty decision and their PR folk needed to make some kind of response. Link to comment Share on other sites More sharing options...
Troopman5073 Posted December 21, 2015 #375 Share Posted December 21, 2015 Is it on your invoice of included amenities? If it is then you should still get it! My wife and I just completed a cruise in Aqua class. Still not home. We were very surprised as well as most Aqua Class cruisers about the elimination of bottled water. To most people, it made no difference whether they had the beverage package or not, the were mad. I complained directly to two senior Officers on board. Celebrity is in the business to make money and keep the Royal Caribbean shareholders and Executives / board members happy. All the little cuts add up for the average cruiser. My wife and I already had 3 more Aqua bookings in the future not aware of this new policy. I know some of you could care less, but I believe most of us are not happy with the direction Celebrity's continued cuts have on our cruise experience. You should let Celebrity Executives know how you as a customer feel. Im not for bashing anyone. Constructively let them know you and many other customers are dissatisfied. Link to comment Share on other sites More sharing options...
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