rougedawg Posted June 27, 2017 #1 Share Posted June 27, 2017 I recently tried to submit two reviews for excursions to Carnival and received a response reading "Unfortunately your review did not meet the guidelines for posting information on our website." I used no profanity, did not mention any competing companies, and certainly did not mention any names. I was pretty factual though about a snorkel excursion not including fins and charging an additional fee for water shoes and another excursion where the included lunch got a couple of us sick that night. Anyone have similar instances of Carnival refusing to publish poor reviews? I always took them with a grain of salt, but probably won't even read them from now on. Link to comment Share on other sites More sharing options...
Frank12 Posted June 27, 2017 #2 Share Posted June 27, 2017 I just read the reviews for deep sea fishing in Cozumel on CCL's website and they were all horrible. If they censor them they sure missed these! ;p Link to comment Share on other sites More sharing options...
coevan Posted June 27, 2017 #3 Share Posted June 27, 2017 review on T.A, many more reviews, more neutral Link to comment Share on other sites More sharing options...
riclop Posted June 27, 2017 #4 Share Posted June 27, 2017 I recently tried to submit two reviews for excursions to Carnival and received a response reading "Unfortunately your review did not meet the guidelines for posting information on our website." I used no profanity, did not mention any competing companies, and certainly did not mention any names. I was pretty factual though about a snorkel excursion not including fins and charging an additional fee for water shoes and another excursion where the included lunch got a couple of us sick that night. Anyone have similar instances of Carnival refusing to publish poor reviews? I always took them with a grain of salt, but probably won't even read them from now on. They only want good ones. Link to comment Share on other sites More sharing options...
teknoge3k Posted June 27, 2017 #5 Share Posted June 27, 2017 I only review things on TripAdvisor. A neutral site, no censorship, and lots of unbiased reviews. Link to comment Share on other sites More sharing options...
Micahs Grandad Posted June 27, 2017 #6 Share Posted June 27, 2017 good reason to do private tours Link to comment Share on other sites More sharing options...
Rare ontheweb Posted June 27, 2017 #7 Share Posted June 27, 2017 I recently tried to submit two reviews for excursions to Carnival and received a response reading "Unfortunately your review did not meet the guidelines for posting information on our website." I used no profanity, did not mention any competing companies, and certainly did not mention any names. I was pretty factual though about a snorkel excursion not including fins and charging an additional fee for water shoes and another excursion where the included lunch got a couple of us sick that night. Anyone have similar instances of Carnival refusing to publish poor reviews? I always took them with a grain of salt, but probably won't even read them from now on. I once submitted 2 reviews, one was extremely positive and the other extremely negative. I bet you can guess which one was published and which one did not meet their guidelines and was therefore not published. Link to comment Share on other sites More sharing options...
krich_son Posted June 27, 2017 #8 Share Posted June 27, 2017 I've read plenty of bad reviews on the Carnival website - it sounds like your reviews didn't meet their guidelines: We want to publish your review, so please: keep your review focused on the shore excursion refrain from mentioning competitors, prices, promotions, or time sensitive details do not include any personally identifiable information, such as full names avoid writing about customer service; contact us instead if you have issues requiring immediate attention Maybe you should make the necessary changes and resubmit them. Link to comment Share on other sites More sharing options...
Havingfun2010 Posted June 27, 2017 #9 Share Posted June 27, 2017 I only review things on TripAdvisor. A neutral site, no censorship, and lots of unbiased reviews. Most likely you stated that people got sick later in the day from the food.....which can't be proven that it was related to the food served on the excursion. Change the review without making assumptions and try again. Link to comment Share on other sites More sharing options...
ray98 Posted June 27, 2017 #10 Share Posted June 27, 2017 There are plenty of bad reviews published. Link to comment Share on other sites More sharing options...
drvmywifecrzy Posted June 27, 2017 #11 Share Posted June 27, 2017 Mine was denied as well Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
ashley@cruisecritic Posted June 27, 2017 #12 Share Posted June 27, 2017 Hi guys. Just a shameless plug for the obvious: Why not review them on Cruise Critic? (We're owned by TripAdvisor.) In addition to your ship and overall experience, you can also review ports, excursions and even individual cabins here: http://www.cruisecritic.com/reviews/. Link to comment Share on other sites More sharing options...
LouisianaCruiser4200 Posted June 27, 2017 #13 Share Posted June 27, 2017 I recently tried to submit two reviews for excursions to Carnival and received a response reading "Unfortunately your review did not meet the guidelines for posting information on our website." I used no profanity, did not mention any competing companies, and certainly did not mention any names. I was pretty factual though about a snorkel excursion not including fins and charging an additional fee for water shoes and another excursion where the included lunch got a couple of us sick that night. Anyone have similar instances of Carnival refusing to publish poor reviews? I always took them with a grain of salt, but probably won't even read them from now on. You can't mention pricing at all Link to comment Share on other sites More sharing options...
Rare mexicobob Posted June 28, 2017 #14 Share Posted June 28, 2017 Hi guys. Just a shameless plug for the obvious: Why not review them on Cruise Critic? (We're owned by TripAdvisor.) In addition to your ship and overall experience, you can also review ports, excursions and even individual cabins here: http://www.cruisecritic.com/reviews/. Sounds like a good idea to me. Link to comment Share on other sites More sharing options...
cherbear4000 Posted June 28, 2017 #15 Share Posted June 28, 2017 I made a negative review of an excursion on Carnival's site a year ago. I just checked and it is still there. Link to comment Share on other sites More sharing options...
meatloafsfan Posted June 28, 2017 #16 Share Posted June 28, 2017 There are lots of negative reviews for shore excursions - they are just very strict when applying their criteria for publishing any review (good or bad). You can always review your submission against their guidelines, tweak it and resubmit it. Link to comment Share on other sites More sharing options...
evandbob Posted June 28, 2017 #17 Share Posted June 28, 2017 I once submitted a Carnival shore excursion review which was rejected. I didn't realize that I had violated their posting policy by mentioning a similar Celebrity excursion. When I took out that reference and re-submitted the negative post, it was published. I recently submitted another negative Carnival excursion review and it is now on their site. Link to comment Share on other sites More sharing options...
PrettyHazardous Posted June 28, 2017 #18 Share Posted June 28, 2017 Please note that there is some censorship on TA as will although they won't flat out deny your post. They often have me make silly changes to my reviews. Sent from my LG-K425 using Forums mobile app Link to comment Share on other sites More sharing options...
sfaaa Posted June 28, 2017 #19 Share Posted June 28, 2017 If you feel so strongly about your negative experience, you are free to post your unfavorable review on FB, Youtube, CC or other type of social media. Just don't expect a business to assist you in hurting its own image or bottomline. Why would they do that? Link to comment Share on other sites More sharing options...
nolaguy8 Posted June 28, 2017 #20 Share Posted June 28, 2017 I have left a negative review on an excursion back in April and just check and is still there. Left 1 star rating. Link to comment Share on other sites More sharing options...
Hadiez Posted June 28, 2017 #21 Share Posted June 28, 2017 I have an upcoming cruise with Carnival and I have read every review for every excursion that is available. I have found tons of bad reviews all on the Carnival website. I have never written one so im not sure how all that works but like I said there are so many bad reviews that im not even sure how they continue selling them. Link to comment Share on other sites More sharing options...
JMAE Posted June 29, 2017 #22 Share Posted June 29, 2017 Post your review here. Link to comment Share on other sites More sharing options...
Lerin Posted June 29, 2017 #23 Share Posted June 29, 2017 You can't mention pricing at all ^^ this. if you make any mention of money, they won't publish. I once tried to submit a very good review of an excursion and mentioned we got a 10% discount because they had showed up late. They wouldn't accept it. Link to comment Share on other sites More sharing options...
Retired_to_Cruise Posted June 29, 2017 #24 Share Posted June 29, 2017 good reason to do private tours Are you making the assumption that there are no private tours that can get bad reviews? Link to comment Share on other sites More sharing options...
coevan Posted June 29, 2017 #25 Share Posted June 29, 2017 not many that are still in business, I base my private tours based solely on reviews. Link to comment Share on other sites More sharing options...
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