Beebobby59 Posted February 18, 2018 #1 Share Posted February 18, 2018 Just found out our cruise has been cancelled because ship is going into dry dock very upset as we have already booked our flights to Hong Kong you would think that Celebrity would notify their customers before the flights were available as they must have known this for long time my husband says we will not be sailing with Celebrity again Link to comment Share on other sites More sharing options...
sippican Posted February 18, 2018 #2 Share Posted February 18, 2018 What are the drydock dates? Link to comment Share on other sites More sharing options...
Dakkar Posted February 18, 2018 #3 Share Posted February 18, 2018 The dry dock is scheduled May 1st 2019!!! Link to comment Share on other sites More sharing options...
the plodders Posted February 18, 2018 #4 Share Posted February 18, 2018 The first cancelled cruise is January 5th 2019, followed by the next two. We got an email last Friday, we were on the 5th sailing, but the flights on Emirates hadn't been released yet. We called London and are re-booked on March 5th. Sue Link to comment Share on other sites More sharing options...
Beebobby59 Posted February 18, 2018 Author #5 Share Posted February 18, 2018 Our cruise was 19th January until 2nd February and found out yesterday that it was cancelled and ship would be in dry dock for refit Link to comment Share on other sites More sharing options...
sippican Posted February 18, 2018 #6 Share Posted February 18, 2018 Thanks - strange it is conflicting information. I noticed on the cruiseplanner the ship is offering bookings in mid-February, so that makes sense. We are scheduled for March 30th, so it looks like we are ok either way. Sorry your plans were cancelled. What did they offer you in way of compensation? We have had this cruise booked since the itineraries were released and would be so disappointed if that happened to us. As far as not sailing Celebrity again - this happens on all cruise lines, frequently if a large group charters the ship. I'm not sure there's anyway around it. Link to comment Share on other sites More sharing options...
dsotm73 Posted February 18, 2018 #7 Share Posted February 18, 2018 Love to hear more about any planned enhancements. Just booked last week; we sail on her at the end of May. https://www.cruisehive.com/all-celebrity-cruise-ships-undergo-refurbishment-starting-from-2019/20533 Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
Beebobby59 Posted February 18, 2018 Author #8 Share Posted February 18, 2018 The compensation is a paltry 200 dollars per cabin and only on a choice of 3 cruises and none of them suitable as they don’t match up with our flights and this is not the first time that celebrity has done this to us in fact the last time I found out myself they had cancelled our cruise as it had been removed from their website and we contacted them so you can see our point.As the cruise before our sail date is cancelled as well they could have notified us before the flights were available We know that ships must be refitted from time to time they could have let us know sooner as our flights cost us 3000 pounds so we are having a land holiday Link to comment Share on other sites More sharing options...
bEwAbG Posted February 19, 2018 #9 Share Posted February 19, 2018 I would ask for consideration for the flights. Can you not pay a change fee per person and change the flight dates? I thought Celebrity will usually reimburse you for that if you have proof that you're already booked. Link to comment Share on other sites More sharing options...
southernbreezes Posted February 20, 2018 #10 Share Posted February 20, 2018 (edited) Just found out our cruise has been cancelled because ship is going into dry dock very upset as we have already booked our flights to Hong Kong you would think that Celebrity would notify their customers before the flights were available as they must have known this for long time my husband says we will not be sailing with Celebrity again Your issue may be with your Travel Agent, We found out about the change in dry dock date from May 1 to January on February 16th before flights could be booked. I called friends and they told me there travel agent never told them and were so glad I called to let them know. When did you book your flights? I just checked and I still would not be able to book flights from Florida on Jan. 19th. so I think they did try to make the change before anyone purchased tickets. Edited February 20, 2018 by southernbreezes Link to comment Share on other sites More sharing options...
Rare Cruise Junky Posted February 20, 2018 #11 Share Posted February 20, 2018 Your issue may be with your Travel Agent, We found out about the change in dry dock date from May 1 to January on February 16th before flights could be booked. I called friends and they told me there travel agent never told them and were so glad I called to let them know. When did you book your flights?I just checked and I still would not be able to book flights from Florida on Jan. 19th. so I think they did try to make the change before anyone purchased tickets. Flights from the US come out around 330 days in advance. European and Canadian come out around 356. All of those January cruises people could have booked flights. Link to comment Share on other sites More sharing options...
AtlantaCruiser72 Posted February 20, 2018 #12 Share Posted February 20, 2018 The drydock was originally scheduled for May as a standard 12 day visit, but the announcement of the "Celebrity Revoultion" revitalization effort necessitated extended drydock periods of 45+ days, so the schedule had to be shuffled. There are a LOT of logistics that go into something like this from supply chain (materials, furnishings, etc) to labor to available drydock space. While they work those contracts out they leave the schedule open as the dates could change dramtically based on even the smallest of components not aligning. Once all the contracts are in place then, and only then, do cruise lines contact affected customers. They do try and do it far enough out that it has as minimal an impact as possible, but when cruise schedules are released 18-24 months in advance you will always have displaced/unhappy clients. As others have said if you are being charged flight change fees I would press Celebrity to offer additional compensation for the changes. Link to comment Share on other sites More sharing options...
southernbreezes Posted February 20, 2018 #13 Share Posted February 20, 2018 Flights from the US come out around 330 days in advance. European and Canadian come out around 356. All of those January cruises people could have booked flights. Thank you, good to know. Link to comment Share on other sites More sharing options...
larrybda Posted May 10, 2018 #14 Share Posted May 10, 2018 I notice that a 8 day Millennium cruise from Singapore to Hong Kong is now posted for February 9 2019. So the dry dock appears to be from early January to February 9, a period of about a month. Link to comment Share on other sites More sharing options...
SF Posted May 11, 2018 #15 Share Posted May 11, 2018 We are scheduled for the first week of March 2019. It looks like our cruise is ok so we will be purchasing our air tickets shortly. Are they doing anything to update the cabins? What is scheduled for the update? Link to comment Share on other sites More sharing options...
MightyMike Posted May 11, 2018 #16 Share Posted May 11, 2018 Are they doing anything to update the cabins? Nah, not much is being done to the cabins. ;) Brian Abel, Vice President of Hotel Operations atCelebrity Cruises, said that the cruise line isn’t just redesigning the staterooms, but tearing them down and building them back up. He went on to say that the “incredible new design by HBA is sleek, contemporary and comfortable, and speaks volumes about our commitment to the guest experience”. The new staterooms will feature 11,579 new Cashmere Mattresses and Bedding Collection. They will also be thoughtfully reconfigured to maximize storage and efficiency. Link to comment Share on other sites More sharing options...
jkgourmet Posted May 11, 2018 #17 Share Posted May 11, 2018 (edited) I know policies are different in the UK. And I'm sorry you are dealing with this mess. And I agree that celebrity has an inadequate cancellation policy. We had a similar situation of a change of schedule with another cruise line. Only 6 months ahead of departure. We are in the US. Both airlines gave us credit towards future flights even though they were rock bottom, totally non refundable bookings. Didn't you have travel insurance? That should enable a refund (again, in the US). All that said, booking flights a year in advance is something that is fraught with risks of cancellations and schedule changes from both cruise lines and airlines. I once had a hotel reservation cancelled 3 months in advance because they booked the entire hotel for a group and dumped the rest of us. Edited May 11, 2018 by jkgourmet Link to comment Share on other sites More sharing options...
jkgourmet Posted May 11, 2018 #18 Share Posted May 11, 2018 Delete Link to comment Share on other sites More sharing options...
uncfes Posted May 12, 2018 #19 Share Posted May 12, 2018 Interesting topic I’m looking into a December cruise on the ship that ends in Hong Kong. Now I question what risk do you take thinking they might pull it in earlier? Last we cruised her was 2014 and needed an overhaul then. Hope they move Aqua Class down away from under the pool and buffet Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
larrybda Posted May 12, 2018 #20 Share Posted May 12, 2018 Don't know if they will pull it earlier but the ship gets a number of complaints about being tired and needing to be upgraded. So it will be even more tired by December. We were originally schedule to do the January 2019 cruise to SE Asia but moved it to 2020 due to the number of reviews about the ship in its current condition. Link to comment Share on other sites More sharing options...
Rare Miaminice Posted May 13, 2018 #21 Share Posted May 13, 2018 We did a Southeast Asia cruise on Constellation in March 2017 and a fabulous cruise to Japan on Millennium in October 2017. Here‘s our review: https://www.travelandcruise.net/travellove_en/Our-Trips/Celebrity-Millennium-Japan/celebrity-millennium-japan.html We boarded Millennium again past March cruising South Korea, Taiwan and China. On none of these (and previous) cruises on M class was the state of the ship or the age an issue. While they are not brand new we feel the ladies are well taken care of. If you are not one of the kind searching for faults, you will enjoy your cruise as much as we did. Of course the refurbishments on the ships will be stunning. We are happy to see they will be around for a while and we are looking forward to experience a rejuvenated M class. Out of curiosity for the new, not because we feel they are tired! Link to comment Share on other sites More sharing options...
Swissmiss6253 Posted May 13, 2018 #22 Share Posted May 13, 2018 We loved Millie on our October cruise around Japan Link to comment Share on other sites More sharing options...
Hazeleyes101 Posted August 24, 2018 #23 Share Posted August 24, 2018 We just returned from B2B cruises on Celebrity Eclipse. During a conversation with the captain we discussed that our next Celebrity cruise would be beginning of March 2019 on Millenium and he told us we'd be among the first to sail on a totally refurbished ship. Here's a news story about the planned re-do of all ships in the fleet: https://www.cnbc.com/2018/08/23/photos-inside-celebrity-cruises-500-million-renovation.html. Verandah stateroom looks way more modern than the one in which we just spent 24 days! Link to comment Share on other sites More sharing options...
kobecat Posted August 24, 2018 #24 Share Posted August 24, 2018 I’m excited, we are doing the repositioning (for the 3rd time) in April. We loved the first two, plus our cruise around Japan. This should be even more spectacular (if that is possible). Does anyone know if Capt Nikolaus or Capt Alex will be first on the “new” ship? Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
Rare hcat Posted August 24, 2018 #25 Share Posted August 24, 2018 (edited) I’m excited, we are doing the repositioning (for the 3rd time) in April. We loved the first two, plus our cruise around Japan. This should be even more spectacular (if that is possible). Does anyone know if Capt Nikolaus or Capt Alex will be first on the “new” ship? Sent from my iPad using Forums Thanks for the link.. I am going to re post it on the Revolution deck plan thread as it has alot of ip gen nfo about the upgrades... adding more AQ cabins will make BLU more crowded...they will need more staff. Reg staterooms look like they will have less real storage, drawers and counter space! Edited August 24, 2018 by hcat Link to comment Share on other sites More sharing options...
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