Charles4515 Posted April 2, 2018 #501 Share Posted April 2, 2018 (edited) What perks and benefits of C&A are “guaranteed”? I am not aware of any. Sent from my iPhone using Forums Nothing is ever really guaranteed but the benefits on the PDF are the program benefits. But there should be the expectation of getting those stated benefits. The RCI Loyalty program does not have an internet benefit or perk. They do say there will be onboard offers. They don't specify what they will be. They could be anything or nothing as far as the internet. Edited April 2, 2018 by Charles4515 Link to comment Share on other sites More sharing options...
Milwaukee Eight Posted April 2, 2018 #502 Share Posted April 2, 2018 Nothing is ever really guaranteed but the benefits on the PDF are the program benefits. But there should be the expectation of getting those stated benefits. The RCI Loyalty program does not have an internet benefit or perk. They do say there will be onboard offers. They don't specify what they will be. They could be anything or nothing as far as the internet. Understand but no C&A perks are guaranteed. We all hope they remain in place. Size of lounge or number of them has never been guaranteed as well. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
RoamingRetirees Posted April 2, 2018 #503 Share Posted April 2, 2018 Understand but no C&A perks are guaranteed. We all hope they remain in place. Size of lounge or number of them has never been guaranteed as well. Sent from my iPhone using Forums He didn't say anything was guaranteed. We all know Royal can change any of the perks offered. Link to comment Share on other sites More sharing options...
Pstreet12 Posted April 2, 2018 #504 Share Posted April 2, 2018 Just left my displeasure with the removal on Royal's Facebook page. There are a few others already. I found that Royal doesn't like a lot of bad comments on their facebook page. https://www.facebook.com/royalcaribbean/ As stated by someone earlier......if we all do it they may change it back. Sent from my VS995 using Tapatalk We can hope. Here's the reply I got to my complaint about shampoo and internet: Royal Caribbean International Hi, Pam. So sorry for any disappointment. Please be advised there are no changes being made to the internet C&A benefits. -Brit Link to comment Share on other sites More sharing options...
Pstreet12 Posted April 2, 2018 #505 Share Posted April 2, 2018 The question I asked disappeared from Royal's Facebook page ...... Interesting. I looked for yours and couldn't find it. I wonder if mine will disappear also. Link to comment Share on other sites More sharing options...
Rare kernow Posted April 2, 2018 #506 Share Posted April 2, 2018 Just received a reply to the email I sent to Crown and Anchor UK, looks like they are the first to admit it's true:( Thank you for contacting Crown and Anchor regarding your Diamond Plus benefits. We hope this email finds you well. We sincerely apologize but it si true. We will no longer be offering free internet on selected ships. We do not have the list as of yet, but once you are on board it is worth asking if it is still available for you. These decisions are made by our head office, and we are given the information at a later time. If they are reducing the benefits, it is probably because the Diamond Plus and even diamond classes are becoming really common and crowded on the ships. Again, our apologies for these changes. If there is anything else we can help you with, please feel free to contact us. Yours Sincerely, Ari Cesar Carlo Martini Acevedo Crown and Anchor Society | UK & Ireland Royal Caribbean International |0844 493 4005 Doesn't sound good for future benefits either, Julie Link to comment Share on other sites More sharing options...
Pstreet12 Posted April 2, 2018 #507 Share Posted April 2, 2018 Taking away that free internet IS an enhancement! It allows you to spend more time enjoying the onboard experience!:rolleyes: Sort of like having almost no books in the library: people who are sitting somewhere quietly reading don't spend much money; therefore, it's logical to make almost no books available and still call it a library.:confused: Link to comment Share on other sites More sharing options...
Clarea Posted April 2, 2018 #508 Share Posted April 2, 2018 Just received a reply to the email I sent to Crown and Anchor UK, looks like they are the first to admit it's true:( Thank you for contacting Crown and Anchor regarding your Diamond Plus benefits. We hope this email finds you well. We sincerely apologize but it si true. We will no longer be offering free internet on selected ships. We do not have the list as of yet, but once you are on board it is worth asking if it is still available for you. These decisions are made by our head office, and we are given the information at a later time. If they are reducing the benefits, it is probably because the Diamond Plus and even diamond classes are becoming really common and crowded on the ships. Again, our apologies for these changes. If there is anything else we can help you with, please feel free to contact us. Yours Sincerely, Ari Cesar Carlo Martini Acevedo Crown and Anchor Society | UK & Ireland Royal Caribbean International |0844 493 4005 Doesn't sound good for future benefits either, Julie Thanks Julie. I love this part: "These decisions are made by our head office, and we are given the information at a later time." I can almost hear the frustration on their part. Link to comment Share on other sites More sharing options...
Biker19 Posted April 2, 2018 #509 Share Posted April 2, 2018 Just received a reply to the email I sent to Crown and Anchor UK, looks like they are the first to admit it's true:( Or, don't have an official word from Miami. Link to comment Share on other sites More sharing options...
griffy116 Posted April 2, 2018 #510 Share Posted April 2, 2018 We're all Diamond but just went ahead and got the combo package. We reap very few benefits from our status anymore. You can't count on any of the perks being there for you, even if you know what the perks were the day before you board the ship. Link to comment Share on other sites More sharing options...
grapau27 Posted April 2, 2018 #511 Share Posted April 2, 2018 Thanks Julie. I love this part: "These decisions are made by our head office, and we are given the information at a later time." I can almost hear the frustration on their part. No DL overflow on some ships and now no free internet and to add injury to insult we are all. 'Common' What a PR disaster to add to the IT fiasco. Link to comment Share on other sites More sharing options...
Beachammo Posted April 2, 2018 #512 Share Posted April 2, 2018 Just received a reply to the email I sent to Crown and Anchor UK, looks like they are the first to admit it's true:( Thank you for contacting Crown and Anchor regarding your Diamond Plus benefits. We hope this email finds you well. We sincerely apologize but it si true. We will no longer be offering free internet on selected ships. We do not have the list as of yet, but once you are on board it is worth asking if it is still available for you. These decisions are made by our head office, and we are given the information at a later time. If they are reducing the benefits, it is probably because the Diamond Plus and even diamond classes are becoming really common and crowded on the ships. Again, our apologies for these changes. If there is anything else we can help you with, please feel free to contact us. Yours Sincerely, Ari Cesar Carlo Martini Acevedo Crown and Anchor Society | UK & Ireland Royal Caribbean International |0844 493 4005 Doesn't sound good for future benefits either, Julie Write back and let them know that their boss Millie Quiles is saying something completely different. Who's telling the truth?? Sent from my VS995 using Tapatalk Link to comment Share on other sites More sharing options...
grapau27 Posted April 2, 2018 #513 Share Posted April 2, 2018 We're all Diamond but just went ahead and got the combo package. We reap very few benefits from our status anymore. You can't count on any of the perks being there for you, even if you know what the perks were the day before you board the ship. Pay your cruise bill now and find out on board what your benefits are or not!! Link to comment Share on other sites More sharing options...
steveru621 Posted April 2, 2018 #514 Share Posted April 2, 2018 Just received a reply to the email I sent to Crown and Anchor UK, looks like they are the first to admit it's true:( Thank you for contacting Crown and Anchor regarding your Diamond Plus benefits. We hope this email finds you well. We sincerely apologize but it si true. We will no longer be offering free internet on selected ships. We do not have the list as of yet, but once you are on board it is worth asking if it is still available for you. These decisions are made by our head office, and we are given the information at a later time. If they are reducing the benefits, it is probably because the Diamond Plus and even diamond classes are becoming really common and crowded on the ships. Again, our apologies for these changes. If there is anything else we can help you with, please feel free to contact us. Yours Sincerely, Ari Cesar Carlo Martini Acevedo Crown and Anchor Society | UK & Ireland Royal Caribbean International |0844 493 4005 Doesn't sound good for future benefits either, Julie I see, it's our damn fault for being too Loyal to Royal. :p Link to comment Share on other sites More sharing options...
DoctorRN Posted April 2, 2018 #515 Share Posted April 2, 2018 Sadly this is likely to happen increasingly frequently in the future. The reality (however sad) is that diamond (and to a lesser extent D+) is no longer the milestone it used to be. I can remember when we reached Diamond in 2012 we cruised on Mariner and there were about 10 people in the DL the entire cruise. This change is the sign of things to come, with gradual reduction in perks until they take the big plunge and remove D+ from all CL and all Diamonds from the lounge and make a D+ lounge and a SL fleet wide. Sent from my D6603 using Forums mobile app Link to comment Share on other sites More sharing options...
Milwaukee Eight Posted April 2, 2018 #516 Share Posted April 2, 2018 On my cruise planner for Harmony April 7 , no longer is VOOM Surf offered. It’s now Stream and Surf only. The price has gone up to $15.95. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Clarea Posted April 2, 2018 #517 Share Posted April 2, 2018 On my cruise planner for Harmony April 7 , no longer is VOOM Surf offered. It’s now Stream and Surf only. The price has gone up to $15.95. Was Surf offered on your Cruise Planner at some point? Most all people report only seeing Surf & Stream on the Cruise Planner. Link to comment Share on other sites More sharing options...
Charles4515 Posted April 2, 2018 #518 Share Posted April 2, 2018 On my cruise planner for Harmony April 7 , no longer is VOOM Surf offered. It’s now Stream and Surf only. The price has gone up to $15.95. Sent from my iPhone using Forums That is not a bad price compared to other cruise lines. On my last 7 day Celebrity cruise the price for a week unlimited was $240 before applying loyalty discounts. More than twice as much. Sent from my iPad using Tapatalk Link to comment Share on other sites More sharing options...
steveru621 Posted April 2, 2018 #519 Share Posted April 2, 2018 RCI logic. Let's take away per minute pricing that can be used a few minutes at a time throughout the cruise. Better to do 24 consecutive hours at a high price and people will need to purchase multiple days. Oops now passengers are using their phones constantly, we better raise the cost to cut usage. Let's increase the prices so we can make more profit WiFi. Oops, now we are losing tons of money on Diamond (+) free Wifi. Link to comment Share on other sites More sharing options...
FLACRUISER99 Posted April 2, 2018 #520 Share Posted April 2, 2018 That is not a bad price compared to other cruise lines. On my last 7 day Celebrity cruise the price for a week unlimited was $240 before applying loyalty discounts. More than twice as much. Sent from my iPad using Tapatalk However for a 25 night MSC cruise I have booked. Link to comment Share on other sites More sharing options...
Milwaukee Eight Posted April 2, 2018 #521 Share Posted April 2, 2018 Was Surf offered on your Cruise Planner at some point? Most all people report only seeing Surf & Stream on the Cruise Planner. Not that I recall this cruise. I did get a drink package and VOOM on Freedom Presidents Cruise last September and it was only surf. It didn’t include stream. Stream and Surf was available. I can’t say for others as we I don’t normally get internet package. We typically find Wi-Fi in a Port (Starbucks). The boss sometimes buys the internet package once onboard. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Milwaukee Eight Posted April 2, 2018 #522 Share Posted April 2, 2018 Sadly this is likely to happen increasingly frequently in the future. The reality (however sad) is that diamond (and to a lesser extent D+) is no longer the milestone it used to be. I can remember when we reached Diamond in 2012 we cruised on Mariner and there were about 10 people in the DL the entire cruise. This change is the sign of things to come, with gradual reduction in perks until they take the big plunge and remove D+ from all CL and all Diamonds from the lounge and make a D+ lounge and a SL fleet wide. Sent from my D6603 using Forums mobile app Another D+ running off a Diamond from the lounge. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Milwaukee Eight Posted April 2, 2018 #523 Share Posted April 2, 2018 However for a 25 night MSC cruise I have booked. It says for 4 devices for premium package. Hope that’s not per day. Lol Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
FLACRUISER99 Posted April 2, 2018 #524 Share Posted April 2, 2018 It says for 4 devices for premium package. Hope that’s not per day. Lol Sent from my iPhone using Forums Nope it's for the full 25 days, I know because I bought it as I'm on this cruise. Link to comment Share on other sites More sharing options...
RoamingRetirees Posted April 2, 2018 #525 Share Posted April 2, 2018 Another D+ running off a Diamond from the lounge. Sent from my iPhone using Forums Nowhere did he say he WANTED the Diamonds booted. It is just his prediction of what will happen. Link to comment Share on other sites More sharing options...
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