Esilef Posted April 3, 2018 Author #26 Share Posted April 3, 2018 Hi esilef. Sorry to hear the news about your cancelled cruise. See if you can jump on the solstice. Great ship. Just did nz on her. Best ship in Australia imo. CHEERS Bob.:) I've always wanted to go on the solstice but she is fully booked and is sailing north for the winter months but wonder if I could use my 100% cruise credit on her next season? Link to comment Share on other sites More sharing options...
GUT2407 Posted April 3, 2018 #27 Share Posted April 3, 2018 So sorry to hear, azipod problems I’ve heard. One of my great fears, book time off, book hotel, etc etc and cruise cancelled. Link to comment Share on other sites More sharing options...
GUT2407 Posted April 3, 2018 #28 Share Posted April 3, 2018 Did see her in Newcastle yesterday, I’ll have a better look later in the week. Link to comment Share on other sites More sharing options...
Rare MicCanberra Posted April 3, 2018 #29 Share Posted April 3, 2018 The compensation was very reasonable. Now looking into possible cruises in June or September school holidays. I can't wait much longer for a cruise. I need to keep my cruise addiction feed I hope you can find something suitable.:D Link to comment Share on other sites More sharing options...
Rare MicCanberra Posted April 3, 2018 #30 Share Posted April 3, 2018 Hi esilef.Sorry to hear the news about your cancelled cruise. See if you can jump on the solstice. Great ship. Just did nz on her. Best ship in Australia imo. CHEERS Bob.:) totally agree about the Solstice being the best ship, not sure if you can use your credit on her (Royal and X are sister companies so it may be possible) but still worth looking into just having a cruise on her, perhaps when she returns.:D Link to comment Share on other sites More sharing options...
Esilef Posted April 3, 2018 Author #31 Share Posted April 3, 2018 I’m still very disappointed but I am going to try and make the best out of this. The compensation and reimbursement will allow for us to have a very nice replacement cruise. At least living in Australia it means that I will be able to cruise to New Zealand in the future (I’ve already done it once) for those travelling from the USA it was a once in a lifetime cruise. Link to comment Share on other sites More sharing options...
Rare MMDown Under Posted April 3, 2018 #32 Share Posted April 3, 2018 I’m still very disappointed but I am going to try and make the best out of this. The compensation and reimbursement will allow for us to have a very nice replacement cruise. At least living in Australia it means that I will be able to cruise to New Zealand in the future (I’ve already done it once) for those travelling from the USA it was a once in a lifetime cruise. I can understand your disappointment. Sorry to hear of the cancellation of your cruise. I hope you enjoy your holiday in NZ and find a replacement cruise which you will enjoy. I hope the cruise line goes the extra mile for those passengers who are already on B2B cruises, as well as those overseas passengers en route. Link to comment Share on other sites More sharing options...
Freckles_51 Posted April 4, 2018 #33 Share Posted April 4, 2018 Reminds me of the NCL ship (Star?) that was dead in the water near Melbourne last year, wasn’t that azipod issues also? Wondering for comparison, does anyone remember how long it took to fix that issue? Link to comment Share on other sites More sharing options...
Esilef Posted April 4, 2018 Author #34 Share Posted April 4, 2018 Reminds me of the NCL ship (Star?) that was dead in the water near Melbourne last year, wasn’t that azipod issues also? Wondering for comparison, does anyone remember how long it took to fix that issue? Please don’t. My honey moon was on the Norwegian Star which broke down on a Hawaiian Islands cruise. No compensation from NCL and then they send it here and it breaks down! Should have noted this ship & marriage were both doomed. Link to comment Share on other sites More sharing options...
Kiwi Kruzer Posted April 4, 2018 #35 Share Posted April 4, 2018 If you do a google on azipod breakdowns ...it makes for frightening reading.. Carnival Legend and even QM2 have had problems. Link to comment Share on other sites More sharing options...
Esilef Posted April 4, 2018 Author #36 Share Posted April 4, 2018 Always Travel with Travel insurance. If you have it you won’t need it Link to comment Share on other sites More sharing options...
Rare MicCanberra Posted April 4, 2018 #37 Share Posted April 4, 2018 The Engineer on board the Solstice told us that quite a few ship lines are moving away from the azipods for their new builds.. Link to comment Share on other sites More sharing options...
The_Big_M Posted April 4, 2018 #38 Share Posted April 4, 2018 The Engineer on board the Solstice told us that quite a few ship lines are moving away from the azipods for their new builds.. First I've heard of that. It gives them so much more port and docking flexibility, and doesn't tally with their pride in talking about them before. Link to comment Share on other sites More sharing options...
The_Big_M Posted April 4, 2018 #39 Share Posted April 4, 2018 I’m still very disappointed but I am going to try and make the best out of this. The compensation and reimbursement will allow for us to have a very nice replacement cruise. At least living in Australia it means that I will be able to cruise to New Zealand in the future (I’ve already done it once) for those travelling from the USA it was a once in a lifetime cruise. Just keep in mind the compensation excludes taxes and fees, so has a fairly big cut taken out of it. Link to comment Share on other sites More sharing options...
Esilef Posted April 4, 2018 Author #40 Share Posted April 4, 2018 Just keep in mind the compensation excludes taxes and fees, so has a fairly big cut taken out of it. Noted Link to comment Share on other sites More sharing options...
SeaDog-46 Posted April 4, 2018 #41 Share Posted April 4, 2018 From Newcastle Port info - Radiance has confirmed 06:30 pilot arrival on 5th. Departure 17:00 for Sydney. Sydney Port giving arrival 06:30 & departure earlier at 16:00 for Newcastle. Link to comment Share on other sites More sharing options...
Rare MicCanberra Posted April 4, 2018 #42 Share Posted April 4, 2018 From Newcastle Port info -Radiance has confirmed 06:30 pilot arrival on 5th. Departure 17:00 for Sydney. Sydney Port giving arrival 06:30 & departure earlier at 16:00 for Newcastle. Thanks for the update. Link to comment Share on other sites More sharing options...
SinbadThePorter Posted April 4, 2018 #43 Share Posted April 4, 2018 Just keep in mind the compensation excludes taxes and fees, so has a fairly big cut taken out of it. I was wondering about this. If the cruise no longer exists how can the taxes and fees exist? i.e. Any taxes and fees paid should come back to the passenger. Link to comment Share on other sites More sharing options...
Aus Traveller Posted April 4, 2018 #44 Share Posted April 4, 2018 I was wondering about this. If the cruise no longer exists how can the taxes and fees exist? i.e. Any taxes and fees paid should come back to the passenger. Port fees should be refunded to the passengers. I don't think there are any other taxes. GST doesn't apply. Link to comment Share on other sites More sharing options...
Rare MicCanberra Posted April 4, 2018 #45 Share Posted April 4, 2018 First I've heard of that. It gives them so much more port and docking flexibility, and doesn't tally with their pride in talking about them before. That was what he said. I was intrigued as to which lines were moving back to props and rudder system. Link to comment Share on other sites More sharing options...
Rare MicCanberra Posted April 4, 2018 #46 Share Posted April 4, 2018 Just keep in mind the compensation excludes taxes and fees, so has a fairly big cut taken out of it. Not sure how that would work.:o Link to comment Share on other sites More sharing options...
Freckles_51 Posted April 4, 2018 #47 Share Posted April 4, 2018 Just keep in mind the compensation excludes taxes and fees, so has a fairly big cut taken out of it. My understanding is 100% full refund including taxes and fees, plus FCC 100% cruise fare only ie not including taxes and fees. Link to comment Share on other sites More sharing options...
Esilef Posted April 4, 2018 Author #48 Share Posted April 4, 2018 My understanding is 100% full refund including taxes and fees, plus FCC 100% cruise fare only ie not including taxes and fees. That’s how rci customer service explained it to me. Link to comment Share on other sites More sharing options...
Rare MicCanberra Posted April 4, 2018 #49 Share Posted April 4, 2018 My understanding is 100% full refund including taxes and fees, plus FCC 100% cruise fare only ie not including taxes and fees. The FCC would be 100% of what you paid (less the fees and taxes) not what a similar cabin category costs on another cruise. (i.e cancelled cruise cost $3500 with $500 being port fees and taxes, you would have $3000 to spend towards the future cruise). Link to comment Share on other sites More sharing options...
Aus Traveller Posted April 4, 2018 #50 Share Posted April 4, 2018 The FCC would be 100% of what you paid (less the fees and taxes) not what a similar cabin category costs on another cruise. (i.e cancelled cruise cost $3500 with $500 being port fees and taxes, you would have $3000 to spend towards the future cruise). Why wouldn't they have a credit for the full amount paid, in your example $3,500? I don't see why the port fees should not be refunded. After all, if the cruise did not eventuate, the cruiseline did not have to pay the port fees. Therefore they should be refunded. Otherwise the cruiseline is making a profit on a cruise that did not happen. I don't know what other taxes would apply on an Australian cruise. Link to comment Share on other sites More sharing options...
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