cruisetek Posted July 7, 2018 #1 Share Posted July 7, 2018 We'll be cruising within 3 weeks, staying in a RS, and have heard that we're supposed to receive an e-mail from the concierge in advance of our departure so we can put in our requests for the liquor set-up in the room, make specialty dining reservations, note any other preferences, etc. Can anyone tell me when we are likely to receive this e-mail? Just wondering if I should have heard something by now, or if it typically happens closer to our sailing date. Have cruised multiple times before, but this is the first time with Celebrity so I'm not sure how things work with them. Thanks! Link to comment Share on other sites More sharing options...
Rare ggo85 Posted July 8, 2018 #2 Share Posted July 8, 2018 Received a call about 2.5 weeks prior. I was out of the country so didn’t respond. Received another call about a week later. At the same time, got an email. Be patient, it should come soon. Link to comment Share on other sites More sharing options...
PSU Posted July 8, 2018 #3 Share Posted July 8, 2018 We'll be cruising within 3 weeks, staying in a RS, and have heard that we're supposed to receive an e-mail from the concierge in advance of our departure so we can put in our requests for the liquor set-up in the room, make specialty dining reservations, note any other preferences, etc. Can anyone tell me when we are likely to receive this e-mail? Just wondering if I should have heard something by now, or if it typically happens closer to our sailing date. Have cruised multiple times before, but this is the first time with Celebrity so I'm not sure how things work with them. Thanks! You will receive a call and email from the shore side concierge about two weeks before. Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
jcpc Posted July 8, 2018 #4 Share Posted July 8, 2018 I'm sailing in a RS tomorrow (July 8th). I heard from the shoreside concierge on June 28th (so about 10 days prior to my sail date). Hope this helps. Link to comment Share on other sites More sharing options...
cruisetek Posted July 8, 2018 Author #5 Share Posted July 8, 2018 That's exactly the information I was looking for - thanks so much! Link to comment Share on other sites More sharing options...
DCT61 Posted July 8, 2018 #6 Share Posted July 8, 2018 We booked the Penthouse Suite on Eclipe for a 10 day Hawaii cruise in 2019. 5 days after booking it (and more than a year out) we got a call from the shoreside concierge asking if we needed anything. I made sure she knew our cruise was in 2019. She knew. NOW THAT’S SERVICE! Link to comment Share on other sites More sharing options...
MisterMet Posted July 8, 2018 #7 Share Posted July 8, 2018 I'm sailing in a RS tomorrow (July 8th). I heard from the shoreside concierge on June 28th (so about 10 days prior to my sail date). Hope this helps. Does this apply to Sky Suites as well, or only the higher end suites? Link to comment Share on other sites More sharing options...
jcpc Posted July 8, 2018 #8 Share Posted July 8, 2018 Does this apply to Sky Suites as well, or only the higher end suites? The call from the shoreside concierge does not apply to Sky Suites. Love your name...I’m a Mets fan[emoji1] Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Tony UK Posted July 8, 2018 #9 Share Posted July 8, 2018 Does it apply to Celebrity suites? Sent from my SM-G935F using Tapatalk Link to comment Share on other sites More sharing options...
Gracie115 Posted July 8, 2018 #10 Share Posted July 8, 2018 Does it apply to Celebrity suites? Sent from my SM-G935F using Tapatalk It did for us the last time we sailed in one and also for friends of ours just a few months ago. Though I believe it can be "hit or miss" for the CS's.... good luck!! Link to comment Share on other sites More sharing options...
MisterMet Posted July 8, 2018 #11 Share Posted July 8, 2018 The call from the shoreside concierge does not apply to Sky Suites. Love your name...I’m a Mets fan[emoji1] Sent from my iPhone using Forums So YOU’RE the other one! ? Lol [emoji23]. Thanks for the info. We’re in a Sky Suite on the Equinox on 9/14. I thought the extra special treatment was a bit over the top for the Sky Suite. Let’s Go Mets! Trip Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Tony UK Posted July 8, 2018 #12 Share Posted July 8, 2018 It did for us the last time we sailed in one and also for friends of ours just a few months ago. Though I believe it can be "hit or miss" for the CS's.... good luck!!Thanks Gracie...fingers crossed Sent from my SM-G935F using Tapatalk Link to comment Share on other sites More sharing options...
hvbaskey Posted July 8, 2018 #13 Share Posted July 8, 2018 Does it apply to Celebrity suites? Sent from my SM-G935F using Tapatalk We had the call for our Celebrity Suite, but even though we gave our requests - none of them were done when we embarked - LOL! so a hit/miss. Heather Link to comment Share on other sites More sharing options...
NCHPcruiser Posted July 8, 2018 #14 Share Posted July 8, 2018 Does it apply to Celebrity suites? Sent from my SM-G935F using Tapatalk We returned last night from a cruise on the Silhouette in a Celebrity Suite. We received a phone call and email 10 days before sail date. We do not receive a call when in a Sky Suite. Link to comment Share on other sites More sharing options...
Rare NanaChar Posted July 8, 2018 #15 Share Posted July 8, 2018 We also received the onshore concierge call with our Celebrity Suite. I was amazed with their patience with all the questions I had. Sent from my iPad using Tapatalk Link to comment Share on other sites More sharing options...
Kevin's girl Posted July 8, 2018 #16 Share Posted July 8, 2018 We are sailing in a Sky Suite in September. I received an email from the onshore concierge a couple of months ago. I gave him a cal with a couple of questions I had. Such a nice service. Link to comment Share on other sites More sharing options...
Yorkshire-Pudding Posted July 8, 2018 #17 Share Posted July 8, 2018 Recently received an email and telephone call, 56 days before our 18 August 2018 RS sailing. The email provided us with written details of the Special Delivery service for luggage and list of in-suite beverages suggestions to select our choices from. During the call which was shortly after the receipt of email, I spoke to a delightful lady called Carrie who was very friendly. Sent from my SM-T810 using Forums mobile app Link to comment Share on other sites More sharing options...
Rare Jim_Iain Posted July 8, 2018 #18 Share Posted July 8, 2018 We are sailing on Constellation on 7/21 in a RS. I received an e-mail from the Shoreside Concierge on 7/4/18. It may have been a bit early as she indicated she would be going on vacation between 7/7 and 7/14. The shoreside concierge was very efficient in getting back to me taking care of the items I had arranged and some questions I had. If for some reason you don't hear from her you can contact: Concierge Desk at 1-877-290-5881 seven days a week between 7:00 am to 7:00 pm CST Link to comment Share on other sites More sharing options...
Tony UK Posted July 8, 2018 #19 Share Posted July 8, 2018 Thanks very much for all your very helpful information x Sent from my SM-G935F using Tapatalk Link to comment Share on other sites More sharing options...
Muhrisuh Posted July 8, 2018 #20 Share Posted July 8, 2018 My husband and I are sailing with our daughter in an RS in the next few weeks. I'm not so much worried about being contacted, but what types of things do people ask for? Or types of special requests? Outside of the 2 bottles of booze and specialty dining reservations, I can't think of anything else! Sent from my SM-G960U using Forums mobile app Link to comment Share on other sites More sharing options...
Noreen411 Posted July 8, 2018 #21 Share Posted July 8, 2018 Hi We recently sailed in a Royal Suite on Reflection. We were contacted both by phone and email approximately 2 weeks before we sailed. I posted pictures of the email in my review in my signature if you want to take a look at the email. I am posting on my cell phone right now so can’t link it from here. They were super helpful and everything was set up as requested. Have a great trip. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Project_gal Posted July 9, 2018 #22 Share Posted July 9, 2018 My husband and I are sailing with our daughter in an RS in the next few weeks. I'm not so much worried about being contacted, but what types of things do people ask for? Or types of special requests? Outside of the 2 bottles of booze and specialty dining reservations, I can't think of anything else! The type of items best requested in advance are those that save the crew from doing jobs twice(such as your bed/bedding set up) or needed for the first day when they are busiest (extra hangers). Requests for later in the cruise (such as plans for a party) are best left until you can discuss requirements face-to-face. Link to comment Share on other sites More sharing options...
Rare chemmo Posted July 9, 2018 #23 Share Posted July 9, 2018 The type of items best requested in advance are those that save the crew from doing jobs twice(such as your bed/bedding set up) or needed for the first day when they are busiest (extra hangers). Requests for later in the cruise (such as plans for a party) are best left until you can discuss requirements face-to-face. Agree....we always give details on drinks (spirits, sodas, beer types and water), pillows (no feather ones) and our first two night dining preferences. After that we see the butler some time during the first day to sort anything else... Link to comment Share on other sites More sharing options...
Gordoncruickshank Posted July 9, 2018 #24 Share Posted July 9, 2018 My husband and I are sailing with our daughter in an RS in the next few weeks. I'm not so much worried about being contacted, but what types of things do people ask for? Or types of special requests? Outside of the 2 bottles of booze and specialty dining reservations, I can't think of anything else! Sent from my SM-G960U using Forums mobile app I always ask for a sun bed on the balcony as there is plenty of room although that bath on the balcony is a real space grabber. I always leave the speciality restaurants until we are on board so that I can see what order they are using the luminae menus as there are some that do not suit my wife. Link to comment Share on other sites More sharing options...
Yorkshire-Pudding Posted July 9, 2018 #25 Share Posted July 9, 2018 My husband and I are sailing with our daughter in an RS in the next few weeks. I'm not so much worried about being contacted, but what types of things do people ask for? Or types of special requests? Outside of the 2 bottles of booze and specialty dining reservations, I can't think of anything else! Sent from my SM-G960U using Forums mobile app I do wish Celebrity would adopt the questionnaire they use for the Genie on Royal Caribbean. I suggest that you give some thought to what you like to enjoy on your holidays and whether it be put in place ahead of time. I am a planner by nature and with an ASD son, we don't do spontaneity, so I have my DH and DS needs down pat in a spreadsheet which will vary if additional family members are also travelling. Examples include: Pillows and types needed (I need extra for medical reasons) Extra clothes hangers Extra towels, bathrobe and slippers Any pre-booked Gifts by Celebrity. I ordered several arrangements from a local florist at the embarkation port and these were in our cabins when we arrived Specialty dinner reservations for all nights required. Lesson learnt, it is easier to cancel than book as the last time we could not get a reservations for last 2 nights Any Special Needs requests made Extra chair for breakfast on your balcony Roll-away for my son, although he did find the sofa bed comfortable I was travelling with family members in an adjoining RS so we had the balcony divider removed which was done before we arrived Another helpful tip to consider from Project_Gal is to prepare note for the butler e.g. Timing of daily early morning coffee/tea. This is an extract from the email I received from the Shoreside Concierge: "Additionally, as guests in one of our top suites, we arepleased to offer a complimentary minibar that is stocked daily and two bottlesof liquor to enjoy during your time with us. As I would love the opportunity tohave these Suite Class Amenities available to you upon your arrival, kindlychoose from the below options. Please note that substitutions are permitted forliquor including wine. If you do not see an option below that fits your taste,please let me know your preference and I will inquire on the substitution. First, select two 1 liter bottles of liquor: Jack Daniels Black Bourbon Beefeater Gin Bombay Sapphire Gin Hendricks Gin Tanqueray Ten Gin Chivas Regal 12 Year Scotch Glenfiddich Select Cask Scotch Johnnie Walker Black Scotch Belvedere Vodka Ciroc Snap Frost Vodka Grey Goose Vodka Ketel One Vodka Next, choose any combination of beverages for yourminibar: Premium bottled purified water Vitamin Water Red Bull Coca Cola ® Products Red Bull Bud Light Budweiser Coors Lite Miller Lite Heineken Light Heineken Corona Corona Light Blue Moon Red Stripe Sam Adams Dos Equis Guinness Stout Newcastle Ale Stella Artois Sierra Nevada" Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now