Denied changing ships

[floridacruiser14]

We are booked o n Navigator of the Seas for Nov 18 and would like to change to Oasis of the Seas for Nov 18. Just got off the phone with RCL resolution specialist who states we're unable to change because we're last final payment date. The problem that I have with this is the cruise reservation receipt shows $100 per person charge to change ship or sail date but no mention that this needs to be done prior to final payment. Has anyone changed ship and/or sail date after final payment.

[RI_Cruiser]

Its always been that way as far I remember. Final payment has different terms.

[Ourusualbeach]

At the bottom of your guest booking invoice it shows the cancellation penalties that range from $100 before final payment to loss of deposit, 25% per guest, 50% per guest up to 100% per guest depending on how many days away from sailing you are.

[Clarea]

We are booked o n Navigator of the Seas for Nov 18 and would like to change to Oasis of the Seas for Nov 18. Just got off the phone with RCL resolution specialist who states we're unable to change because we're last final payment date. The problem that I have with this is the cruise reservation receipt shows $100 per person charge to change ship or sail date but no mention that this needs to be done prior to final payment. Has anyone changed ship and/or sail date after final payment.

Once fnal payment date has passed, you are subject to cancellation penalties:

 

https://www.royalcaribbean.com/faq/questions/booking-cancellation-refund-policy

[Merion_Mom]

We are booked o n Navigator of the Seas for Nov 18 and would like to change to Oasis of the Seas for Nov 18. Just got off the phone with RCL resolution specialist who states we're unable to change because we're last final payment date. The problem that I have with this is the cruise reservation receipt shows $100 per person charge to change ship or sail date but no mention that this needs to be done prior to final payment. Has anyone changed ship and/or sail date after final payment.

 

Once final payment date has passed, you are subject to cancellation penalties:

 

https://www.royalcaribbean.com/faq/questions/booking-cancellation-refund-policy

 

So, sure you can change, but you will pay a large financial penalty.

[GTO-Girl]

We are booked o n Navigator of the Seas for Nov 18 and would like to change to Oasis of the Seas for Nov 18. Just got off the phone with RCL resolution specialist who states we're unable to change because we're last final payment date. The problem that I have with this is the cruise reservation receipt shows $100 per person charge to change ship or sail date but no mention that this needs to be done prior to final payment. Has anyone changed ship and/or sail date after final payment.

 

You waited too late to change your mind.....

[payitforward]

As the others have said, the $100 change fee is only for the DEPOSIT. As you get closer to sailing, the penalties increase. Once past final payment, you're usually facing a 100% penalty.

[Mjawaverunner]

We are booked o n Navigator of the Seas for Nov 18 and would like to change to Oasis of the Seas for Nov 18. Just got off the phone with RCL resolution specialist who states we're unable to change because we're last final payment date. The problem that I have with this is the cruise reservation receipt shows $100 per person charge to change ship or sail date but no mention that this needs to be done prior to final payment. Has anyone changed ship and/or sail date after final payment.

 

 

 

They won’t do it. Last year in the days leading up to hurricane Maria we asked to change our sailing from San Juan to Bayonne No dice

 

 

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[maggiecharlie]

Delete

Edited October 7, 2018 by maggiecharlie

[vision14k]

I was able to change from Mariner to Oasis about 2-3 weeks before sailing, but it took hours on the phone, and finding the right person. By no means was it easy.

[floridacruiser14]

I know it won't be easy. Who did you speak with?

[cruisinfanatic]

I know it won't be easy. Who did you speak with?

More to that story I'm sure. You can't change ships without huge $$$ loss

[Biker19]

I know it won't be easy. Who did you speak with?

It doesn't matter, you just need to keep calling and hoping you get someone who can do something and not be charged a lot of $$$. Sounds like you are in the 50% penalty phase. The ability to do it may also depend on inventory between the two ships.

[Ourusualbeach]

^and if the cruise you want to change more.

 

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[molly361]

^and if the cruise you want to change more.

 

Sent from my STH100-1 using Forums mobile app

 

 

Yup They let us change ship and sail date after final payment date but the new cruise cost more $$. AND this was years ago

[vision14k]

More to that story I'm sure. You can't change ships without huge $$$ loss

 

There’s nothing more, I wanted to change to a 7 day cruise from 4. Obviously I had to pay more for the difference, but I paid no penalties. Like I said, it just took a lot of persistence and work.

[cruisinfanatic]

Yup They let us change ship and sail date after final payment date but the new cruise cost more $$. AND this was years ago

Don't you think that may be why you were able to then?

[vision14k]

Don't you think that may be why you were able to then?

 

Mine was about 2 weeks ago...

[Retired2Cruise2016]

I thought I had read a thread recently where someone did this without a large fee.

[molly361]

Like what was mentioned before you just have to keep calling

[JessyCruises]

I did this last year. We switched from the Oasis to the Allure I think about a week before sailing. I had a good excuse though - there was a huge group on the cruise that I had just found out about. The new cruise was a little cheaper. I think I actually got a small refund. This was a cruise booked through the casino.

 

 

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[Ourusualbeach]

I did this last year. We switched from the Oasis to the Allure I think about a week before sailing. I had a good excuse though - there was a huge group on the cruise that I had just found out about. The new cruise was a little cheaper. I think I actually got a small refund. This was a cruise booked through the casino.

 

 

Sent from my iPad using Forums

I'm thinking that because it was through the casino that you received preferential treatment, especially the small refund part.

 

Sent from my STH100-1 using Forums mobile app

[JessyCruises]

I'm thinking that because it was through the casino that you received preferential treatment, especially the small refund part.

 

Sent from my STH100-1 using Forums mobile app

Quite likely. On the call they originally said I would not et a refund, which I never expected. I just noticed a credit on my card after a few days.

 

]

[ma23peas]

They want your money, their customer service reps have a knowledge base of 1 up to a 10. Sounds like you hit a “1”, keep calling until you hit a “10”

[robtulipe]

As the others have said, the $100 change fee is only for the DEPOSIT. As you get closer to sailing, the penalties increase. Once past final payment, you're usually facing a 100% penalty.

 

This isn't correct. Lost of 100% is only in the last 14 days before.

 

Once past final payment there is a schedule that starts with lost of deposit, then 50%, next 75% and finally 100% of cruise fare for cancelling 14 days or less before. Taxes and port fees are always refunded even for a no show.