Debbborra Posted February 25, 2019 #26 Share Posted February 25, 2019 Are automatic upgrades a danger if you have booked a specific cabin rather than a guarantee? Link to comment Share on other sites More sharing options...
Rare kazu Posted February 25, 2019 #27 Share Posted February 25, 2019 1 minute ago, Debbborra said: Are automatic upgrades a danger if you have booked a specific cabin rather than a guarantee? Yes, not sure if I would call it a danger, but yes, you can be upgraded if you book a specific cabin. An upsell offer is more likely though overall IMO. Link to comment Share on other sites More sharing options...
Debbborra Posted February 25, 2019 #28 Share Posted February 25, 2019 Ok, danger might have been an extreme word 🙂 My real concern is seasickness. I don't think 9 get seasick but I'd rather not test it on an upper deck at the front of boat. Other than that I think an upgrade could be nice. Link to comment Share on other sites More sharing options...
DaveOKC Posted February 26, 2019 #29 Share Posted February 26, 2019 19 hours ago, kazu said: Yes, not sure if I would call it a danger, but yes, you can be upgraded if you book a specific cabin. An upsell offer is more likely though overall IMO. You can alway have your TA mark your reservation as "Do Not Upgrade". I do this all the time when I book a specific cabin. That way, HAL will not give you a free upgrade (which often is no better or even worse location in the same category), BUT they will still contact you about PAID upgrades (upsells). I find this works best, at least for me. Link to comment Share on other sites More sharing options...
Hawaiidan Posted February 26, 2019 #30 Share Posted February 26, 2019 18 hours ago, Debbborra said: Ok, danger might have been an extreme word 🙂 My real concern is seasickness. I don't think 9 get seasick but I'd rather not test it on an upper deck at the front of boat. Other than that I think an upgrade could be nice. THAT Is wise......A ship is a teeter totter really.... from the center line of the ship and its center of gravity Every foot you go up or right or left of that point is more and more movement. I guy in an inside mid ship on deck 4 will have half the movement of a guy on deck 9 in an outside..... Old Archimedes knew his stuff. 1 Link to comment Share on other sites More sharing options...
daisy-mae Posted February 26, 2019 #31 Share Posted February 26, 2019 Just wondering if the upgrade/upsell notice comes from Holland America directly or does the cruise line communicate through the travel agent? We contacted our agent by email yesterday about a possible upgrade for a March 31st sailing; he replied that he had contacted Holland America and that we would have to rebook and pay a penalty. I'm not sure that he made much of an effort... Link to comment Share on other sites More sharing options...
Rare *Miss G* Posted February 26, 2019 #32 Share Posted February 26, 2019 (edited) 13 minutes ago, daisy-mae said: Just wondering if the upgrade/upsell notice comes from Holland America directly or does the cruise line communicate through the travel agent? We contacted our agent by email yesterday about a possible upgrade for a March 31st sailing; he replied that he had contacted Holland America and that we would have to rebook and pay a penalty. I'm not sure that he made much of an effort... If you booked through an agent then the upsells come to them and they must then tell you. IF they get them and IF they happen to let you know. (If you had booked through HAL they would come directly to you or through your PCC.) Your agent is apparently not understanding your question. There are no penalties to pay and no rebookings to be made if you take an upsell. Either that or the agency he works for charges the penalty. The upgrade happens if HAL gives you a better room category. There are no penalties or rebookings involved in this either. Edited February 26, 2019 by *Miss G* Link to comment Share on other sites More sharing options...
Hawaiidan Posted February 26, 2019 #33 Share Posted February 26, 2019 8 minutes ago, daisy-mae said: Just wondering if the upgrade/upsell notice comes from Holland America directly or does the cruise line communicate through the travel agent? We contacted our agent by email yesterday about a possible upgrade for a March 31st sailing; he replied that he had contacted Holland America and that we would have to rebook and pay a penalty. I'm not sure that he made much of an effort... Have to rebook and pay a penalty to get a up-sell.....???? Gimme a break Time for a NEW agent this guy is a bozo 1 Link to comment Share on other sites More sharing options...
daisy-mae Posted February 26, 2019 #34 Share Posted February 26, 2019 Thanks for the clarification. I'm not sure if he is a bozo or just unmotivated -- we have already booked and paid in full so there is nothing in it for him except maybe repeat business. He works for a large web-based agency. We believe that our fare was reasonable , and I have a feeling that perhaps the cruise line would rather deal directly with passengers who committed when prices were higher (but I may be wrong on that score). Link to comment Share on other sites More sharing options...
Betty in Cozumel Posted February 26, 2019 #35 Share Posted February 26, 2019 24 minutes ago, daisy-mae said: Thanks for the clarification. I'm not sure if he is a bozo or just unmotivated -- we have already booked and paid in full so there is nothing in it for him except maybe repeat business. He works for a large web-based agency. We believe that our fare was reasonable , and I have a feeling that perhaps the cruise line would rather deal directly with passengers who committed when prices were higher (but I may be wrong on that score). When I asked our TA to call HAL to see what he could do when our cruise price went down by 50% he said he had to call twice. The first agent said "no". He called back and the 2nd HAL agent gave us an upgrade from inside to verandah plus perks worth $150 each. This is our third cruise booked with this TA so I appreciated he tried a bit harder. Link to comment Share on other sites More sharing options...
Rare terrydtx Posted February 26, 2019 #36 Share Posted February 26, 2019 2 hours ago, *Miss G* said: The upgrade happens if HAL gives you a better room category. There are no penalties or rebookings involved in this either. I already checked with my TA and if you accept the upgrade or upsell you do not lose any promo benefits like the Explore 4. I have a prefect midship SS cabin on the 6th deck in July so the only upgrade I would consider is a NS. Link to comment Share on other sites More sharing options...
forevercruising1 Posted March 3, 2019 #37 Share Posted March 3, 2019 Can anyone clarify whether upsell offers are only sent out on weekdays? Has anyone ever received one on a weekend? Thanks! Link to comment Share on other sites More sharing options...
dobiemom Posted March 4, 2019 #38 Share Posted March 4, 2019 5 hours ago, forevercruising1 said: Can anyone clarify whether upsell offers are only sent out on weekdays? Has anyone ever received one on a weekend? Thanks! Not positive but I think the "office" is not there on weekends so offers are only sent out during the week. Link to comment Share on other sites More sharing options...
Rare *Miss G* Posted March 4, 2019 #39 Share Posted March 4, 2019 45 minutes ago, dobiemom said: Not positive but I think the "office" is not there on weekends so offers are only sent out during the week. That’s been my experience as well. Link to comment Share on other sites More sharing options...
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