FolsomMike Posted August 2, 2019 #1 Share Posted August 2, 2019 I usually cruise with Celebrity but just started looking at Oceania for a Great Britain itinerary. Within five minutes of plugging my name and number into their site, they called me to book a cruise (that’s never happened before). The lady was very nice when I told her I had just started my research and she said she would send me an email with contact info when I was ready to book. I’m very impressed with their customer service but would I better off (and get a better deal) by ignoring her and finding a regular travel agent? Link to comment Share on other sites More sharing options...
Rare Noxequifans Posted August 2, 2019 #2 Share Posted August 2, 2019 We always use a travel agent .... believe the benefits can be better. 2 Link to comment Share on other sites More sharing options...
Cruseforme Posted August 2, 2019 #3 Share Posted August 2, 2019 You can do your booking with an Oceania Rep, and then transfer it to a travel agent for added perks. Search Oceania connoisseurs club for Oceania preferred TA’s or I believe on Oceania’s webpage there is a pull down for recommended TA’s. Your TA can add OBC, gratuities, percentage return etc. You need to be aware there is a time limit however in which you need to transfer. Someone will know exactly, but I believe it to be 30 days from booking. Enjoy! 1 Link to comment Share on other sites More sharing options...
FolsomMike Posted August 2, 2019 Author #4 Share Posted August 2, 2019 2 minutes ago, Cruseforme said: You can do your booking with an Oceania Rep, and then transfer it to a travel agent for added perks. Search Oceania connoisseurs club for Oceania preferred TA’s or I believe on Oceania’s webpage there is a pull down for recommended TA’s. Your TA can add OBC, gratuities, percentage return etc. You need to be aware there is a time limit however in which you need to transfer. Someone will know exactly, but I believe it to be 30 days from booking. Enjoy! Thanks! That’s very helpful. Link to comment Share on other sites More sharing options...
Classiccruiser777 Posted August 2, 2019 #5 Share Posted August 2, 2019 Many travel agencies also belong to consortiums that also offer benefits. Pays to shop around. Link to comment Share on other sites More sharing options...
Sny Posted August 3, 2019 #6 Share Posted August 3, 2019 Travel agents can also be very helpful in doing airline and hotel reservations. Booking air with Oceania, you have limited options. A good TA can find better flights and connections. For instance, for our Baltic cruise last summer, out TA booked us on a Delta Vacations package that included premium seating on a brand new plane, excellent hotels in Stockholm (a boutique gem that Rick Steves' Tours uses) and Amsterdam, and transportation to and from airports/hotels at a good price. Link to comment Share on other sites More sharing options...
Rare LHT28 Posted August 3, 2019 #7 Share Posted August 3, 2019 16 minutes ago, Sny said: Amsterdam, and transportation to and from airports/hotels at a good price. What was the cost for the transportation to what area in Amsterdam? Link to comment Share on other sites More sharing options...
Hawaiidan Posted August 3, 2019 #8 Share Posted August 3, 2019 18 hours ago, FolsomMike said: I usually cruise with Celebrity but just started looking at Oceania for a Great Britain itinerary. Within five minutes of plugging my name and number into their site, they called me to book a cruise (that’s never happened before). The lady was very nice when I told her I had just started my research and she said she would send me an email with contact info when I was ready to book. I’m very impressed with their customer service but would I better off (and get a better deal) by ignoring her and finding a regular travel agent? YES..Absolutely...YES...YES YES......but not a regular travel agent..... BUT one who is in the concierige club of Oceania top sales agents.... Some one who books O cruises almost daily and has done so for YEARS Ask HARD questions.... what do you do for OBC Do you rebate, What specials can you give me if I become a regular customer... You will never ever get as good a deal going direct to the cruise company.... 2 Link to comment Share on other sites More sharing options...
Sny Posted August 3, 2019 #9 Share Posted August 3, 2019 LHT - We stayed at the NH Collection AMS Grand Krasponolsky, just across from Dam Square. By the way, the hotel has the most LAVISH breakfast buffet we had ever seen anywhere in the world (and it was included in our package). We had a private minivan from port to hotel for $50. 1 Link to comment Share on other sites More sharing options...
Rare LHT28 Posted August 3, 2019 #10 Share Posted August 3, 2019 Just now, Sny said: LHT - We stayed at the NH Collection AMS Grand Krasponolsky, just across from Dam Square. By the way, the hotel has the most LAVISH breakfast buffet we had ever seen anywhere in the world (and it was included in our package). We had a private minivan from port to hotel for $50. Ok thanks was that USD or Euro ? I have paid 50 Euro for the STA transfer to PTA hotel also took a taxi to Rembrandt square area it was about 40E last year Link to comment Share on other sites More sharing options...
hiccups Posted August 4, 2019 #11 Share Posted August 4, 2019 I was turned off by Oceania after I saved a cruise to my planner and then got a phone call from an Oceania rep. I told him I hadn't asked for a phone call, and saving an itinerary did not mean I planned on booking a cruise, and if I DID want a book a cruise, I'd do it through my travel agent, not Oceania. I received phone calls and emails multiple times until I sent back an extremely curt response that I did not want to be bothered again. We like the Oceania product and will continue to consider its itineraries, but this experience really annoyed me. But to answer OP's original comment, a travel agent can offer you more than booking directly through Oceania, so IMO, there's no reason not to use a TA. Link to comment Share on other sites More sharing options...
cbb Posted August 4, 2019 #12 Share Posted August 4, 2019 Think of your TA as your consumer rep. Sometimes it is helpful to have a concierge class TA in discussions with O ( or any other company). He/ she is there for you. We've needed ours for those situations. Link to comment Share on other sites More sharing options...
Toranut97 Posted August 4, 2019 #13 Share Posted August 4, 2019 Cannot praise our TA highly enough! She has smoothed the way for us - and now, for me - in countless ways. I treasure her. Heartily endorse the advice to get a TA from the connoisseur club or whatever it is called. Donna Link to comment Share on other sites More sharing options...
keithm Posted August 4, 2019 #14 Share Posted August 4, 2019 On 8/2/2019 at 6:55 PM, FolsomMike said: I usually cruise with Celebrity but just started looking at Oceania for a Great Britain itinerary. Within five minutes of plugging my name and number into their site, they called me to book a cruise (that’s never happened before). The lady was very nice when I told her I had just started my research and she said she would send me an email with contact info when I was ready to book. I’m very impressed with their customer service but would I better off (and get a better deal) by ignoring her and finding a regular travel agent? We did our first 2 cruises through O's customer service staff. They were very nice, but we never got anything "special". There was always the push to get the "O life" package, which always sounded like you got all these perks for free, which you certainly did not! We prefer to just book just the cruise & do all the other plans ourselves. This time around, we used our TA which we've used for Cunard/Celebrity/Princess. The cruise cost was the same, but we got over $600 OBC, which we never got booking direct. 1 Link to comment Share on other sites More sharing options...
Rare LHT28 Posted August 4, 2019 #15 Share Posted August 4, 2019 3 hours ago, Toranut97 said: Cannot praise our TA highly enough! She has smoothed the way for us - and now, for me - in countless ways. I treasure her. Heartily endorse the advice to get a TA from the connoisseur club or whatever it is called. Donna Yes Donna it is Oceania Cruise Connoisseur Club🙂 1 Link to comment Share on other sites More sharing options...
Andee Posted August 4, 2019 #16 Share Posted August 4, 2019 I agree with the recommendation of using a TA. In addition to excellent service, ours pays gratuities and offers a significant refundable onboard credit. From what I've read, that's not uncommon. Link to comment Share on other sites More sharing options...
Sny Posted August 4, 2019 #17 Share Posted August 4, 2019 (edited) We did book our first Oceania cruise through them. The sales associate I spoke with during the sales process came on very strong, dropping personal information that made me feel like she really cared about my trip (50th wedding anniversary) and that she lived and breathed Oceania. . Booked it on a Friday. Over the weekend I had a few questions, which I emailed to her. No response. Called at the beginning of the week, and this agent was no longer with them. Hmmm... Edited August 4, 2019 by Sny Link to comment Share on other sites More sharing options...
FolsomMike Posted August 6, 2019 Author #18 Share Posted August 6, 2019 On 8/3/2019 at 8:12 PM, hiccups said: I was turned off by Oceania after I saved a cruise to my planner and then got a phone call from an Oceania rep. I told him I hadn't asked for a phone call, and saving an itinerary did not mean I planned on booking a cruise, and if I DID want a book a cruise, I'd do it through my travel agent, not Oceania. I received phone calls and emails multiple times until I sent back an extremely curt response that I did not want to be bothered again. We like the Oceania product and will continue to consider its itineraries, but this experience really annoyed me. But to answer OP's original comment, a travel agent can offer you more than booking directly through Oceania, so IMO, there's no reason not to use a TA. Ok, this sounds familiar...I ended up booking the cruise directly through their website because I saw that few cabins were still available and I figured that was quicker than trying to reach the agent on the phone. Today, the agent called me to follow up and I told her I had booked through their website. She was polite but obviously displeased and I felt like I had to apologize. In retrospect, though, I thought...wait a minute, you called me; I didn’t call you. It seems like an odd system. I’ll still investigate transferring to a travel agent as many of you have suggested. Link to comment Share on other sites More sharing options...
mstwigg Posted August 6, 2019 #19 Share Posted August 6, 2019 On 8/3/2019 at 12:45 PM, Hawaiidan said: YES..Absolutely...YES...YES YES......but not a regular travel agent..... BUT one who is in the concierige club of Oceania top sales agents.... Some one who books O cruises almost daily and has done so for YEARS Ask HARD questions.... what do you do for OBC Do you rebate, What specials can you give me if I become a regular customer... You will never ever get as good a deal going direct to the cruise company.... Thank you for the info. I've booked several cruises through a company and not gotten much in return. I will search for the Oceania Cruise Connoisseur Club next time and look for someone new. 1 Link to comment Share on other sites More sharing options...
Hawaiidan Posted August 6, 2019 #20 Share Posted August 6, 2019 16 hours ago, FolsomMike said: Ok, this sounds familiar...I ended up booking the cruise directly through their website because I saw that few cabins were still available and I figured that was quicker than trying to reach the agent on the phone. Today, the agent called me to follow up and I told her I had booked through their website. She was polite but obviously displeased and I felt like I had to apologize. In retrospect, though, I thought...wait a minute, you called me; I didn’t call you. It seems like an odd system. I’ll still investigate transferring to a travel agent as many of you have suggested. Let me explane why the agent way upset they get commission or credits even in O It you booked through a travel agent then. Your booking direct initially took away any leverage she could have had with O. O did not need to offer your agent anything to seal the deal. They already had you ...Why offer any more incentive to sell and already sold customer.. Had you gone with the Travel agent, she could have, in all probability, gotten you a better deal. What you did with O was in essence sitting at a poker table and showing everyone your cards....... It is a very stacked deck to book direct with the line.... and not with a travel agent... a quality agent. Link to comment Share on other sites More sharing options...
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