DesireeC03 Posted October 21, 2019 #26 Share Posted October 21, 2019 Hi Friends - I am late on this topic. I booked a guarantee neighborhood balcony for next month and had no idea that perks were included!! Will they leave a note in our stateroom delineating the perks? thanks Link to comment Share on other sites More sharing options...
Biker19 Posted October 21, 2019 #27 Share Posted October 21, 2019 3 minutes ago, DesireeC03 said: Will they leave a note in our stateroom delineating the perks? Maybe. Link to comment Share on other sites More sharing options...
Clarea Posted October 21, 2019 #28 Share Posted October 21, 2019 1 hour ago, DesireeC03 said: Hi Friends - I am late on this topic. I booked a guarantee neighborhood balcony for next month and had no idea that perks were included!! Will they leave a note in our stateroom delineating the perks? thanks Most likely. If not, see Guest Services. 1 Link to comment Share on other sites More sharing options...
Grandma Petania Posted October 21, 2019 #29 Share Posted October 21, 2019 It hasn’t shown up yet on my 2020 or Feb. 2021 cruises. Link to comment Share on other sites More sharing options...
Rare fletch1027 Posted October 21, 2019 #30 Share Posted October 21, 2019 I posted this in the other original thread, but I figured it wouldn't hurt to put in here also... Neither of mine have shown up yet (for Feb 2020 Harmony sailing). I just got off the phone with C&A and they said that the OBC's are being done "by hand" and taking longer than expected and I should see it by the end of the month. Understandable that it takes a while if being done manually, but odd that they didn't realize the time it would take before they told everyone that it would be available to use "by October 11th"... 🤔 Link to comment Share on other sites More sharing options...
blue is the best Posted October 21, 2019 #31 Share Posted October 21, 2019 39 minutes ago, fletch1027 said: I posted this in the other original thread, but I figured it wouldn't hurt to put in here also... Neither of mine have shown up yet (for Feb 2020 Harmony sailing). I just got off the phone with C&A and they said that the OBC's are being done "by hand" and taking longer than expected and I should see it by the end of the month. Understandable that it takes a while if being done manually, but odd that they didn't realize the time it would take before they told everyone that it would be available to use "by October 11th"... 🤔 I also called. The day I called the OBC was posted to my reservation and I received an email with the change on my statement. I saw that the 50 dollar credit was there. I did not see the credit on my cruise planner several days later so I called again. After being on hold several times and then talking to a supervisor I was told that the credit can only be used on board so it will not appear on my cruise planner. I explained that I did think that it was fair to do it this way but was told there was nothing that could be done. So if you were looking to buy something ahead of time you will not be able to. If anyone received the credit and it is on their cruise planner ahead of time please post. Thank you. Link to comment Share on other sites More sharing options...
NCMtnBoys Posted October 21, 2019 #32 Share Posted October 21, 2019 4 minutes ago, blue is the best said: I also called. The day I called the OBC was posted to my reservation and I received an email with the change on my statement. I saw that the 50 dollar credit was there. I did not see the credit on my cruise planner several days later so I called again. After being on hold several times and then talking to a supervisor I was told that the credit can only be used on board so it will not appear on my cruise planner. I explained that I did think that it was fair to do it this way but was told there was nothing that could be done. So if you were looking to buy something ahead of time you will not be able to. If anyone received the credit and it is on their cruise planner ahead of time please post. Thank you. Ours showed up on our cruise planner and is available for use ahead of time. I don't think you were given correct information. 1 Link to comment Share on other sites More sharing options...
Rare Illbcruzn4life Posted October 22, 2019 #33 Share Posted October 22, 2019 2 hours ago, fletch1027 said: I posted this in the other original thread, but I figured it wouldn't hurt to put in here also... Neither of mine have shown up yet (for Feb 2020 Harmony sailing). I just got off the phone with C&A and they said that the OBC's are being done "by hand" and taking longer than expected and I should see it by the end of the month. Understandable that it takes a while if being done manually, but odd that they didn't realize the time it would take before they told everyone that it would be available to use "by October 11th"... 🤔 We are also going on the Harmony in Feb 2020. Are you also going on Harmony again in April 2020? Link to comment Share on other sites More sharing options...
Maplemoose Posted October 22, 2019 #34 Share Posted October 22, 2019 I also had it show up on my cruise planner for Feb. 2020 with an email and also a popup window telling me I could use it before the cruise for shore excursions. 1 Link to comment Share on other sites More sharing options...
Rare Tree_skier Posted October 22, 2019 #35 Share Posted October 22, 2019 (edited) 6 hours ago, blue is the best said: I also called. The day I called the OBC was posted to my reservation and I received an email with the change on my statement. I saw that the 50 dollar credit was there. I did not see the credit on my cruise planner several days later so I called again. After being on hold several times and then talking to a supervisor I was told that the credit can only be used on board so it will not appear on my cruise planner. I explained that I did think that it was fair to do it this way but was told there was nothing that could be done. So if you were looking to buy something ahead of time you will not be able to. If anyone received the credit and it is on their cruise planner ahead of time please post. Thank you. Mine is in the cruise planner. We are on Allure Dec. 2020 Edited October 22, 2019 by Tree_skier 1 Link to comment Share on other sites More sharing options...
Rare Illbcruzn4life Posted October 22, 2019 #36 Share Posted October 22, 2019 9 hours ago, blue is the best said: I also called. The day I called the OBC was posted to my reservation and I received an email with the change on my statement. I saw that the 50 dollar credit was there. I did not see the credit on my cruise planner several days later so I called again. After being on hold several times and then talking to a supervisor I was told that the credit can only be used on board so it will not appear on my cruise planner. I explained that I did think that it was fair to do it this way but was told there was nothing that could be done. So if you were looking to buy something ahead of time you will not be able to. If anyone received the credit and it is on their cruise planner ahead of time please post. Thank you. i got ours and already spent it. Link to comment Share on other sites More sharing options...
Kovster Posted October 22, 2019 #37 Share Posted October 22, 2019 I booked 3 CP rooms on a Jan 12th 2020 sailing, only one of the 3 rooms have had the added $50 show up to total $100. >:/ Link to comment Share on other sites More sharing options...
blue is the best Posted October 22, 2019 #38 Share Posted October 22, 2019 Thank you for all the posts. I obviously was given the wrong information since when I logged on this morning it miraculously appeared on my cruise planner. 1 Link to comment Share on other sites More sharing options...
Rare fletch1027 Posted October 22, 2019 #39 Share Posted October 22, 2019 11 hours ago, Illbcruzn4life said: We are also going on the Harmony in Feb 2020. Are you also going on Harmony again in April 2020? No, we have two reservations for the same Harmony cruise in Feb 2020. Us and my in-laws. I should get some extra OBC due to that... 🤣 Link to comment Share on other sites More sharing options...
Rare Illbcruzn4life Posted October 22, 2019 #40 Share Posted October 22, 2019 3 hours ago, fletch1027 said: No, we have two reservations for the same Harmony cruise in Feb 2020. Us and my in-laws. I should get some extra OBC due to that... 🤣 Ok was just curious as your countdown timer says 5 months and 24 days until your cruise on the Harmony. Thought maybe you were going twice. Link to comment Share on other sites More sharing options...
yzfmik Posted October 22, 2019 #41 Share Posted October 22, 2019 Mine finally showed up last week. I’m 183 from sailing as of today. Link to comment Share on other sites More sharing options...
Rare fletch1027 Posted October 23, 2019 #42 Share Posted October 23, 2019 23 hours ago, Illbcruzn4life said: Ok was just curious as your countdown timer says 5 months and 24 days until your cruise on the Harmony. Thought maybe you were going twice. Must be a glitch in the countdown app... 🙂 Link to comment Share on other sites More sharing options...
Grandma Petania Posted October 26, 2019 #43 Share Posted October 26, 2019 My travel agent was told that the OBC won’t show up until 7 days before each cruise (We have 4 booked). Should I call RC to try to get it posted sooner? Link to comment Share on other sites More sharing options...
rhuntington3 Posted October 26, 2019 #44 Share Posted October 26, 2019 8 minutes ago, Grandma Petania said: My travel agent was told that the OBC won’t show up until 7 days before each cruise (We have 4 booked). Should I call RC to try to get it posted sooner? That’s strange! I have two cruises next year and I can see both the OBC’s today. Link to comment Share on other sites More sharing options...
Retired LEO Posted October 26, 2019 #45 Share Posted October 26, 2019 41 minutes ago, Grandma Petania said: My travel agent was told that the OBC won’t show up until 7 days before each cruise (We have 4 booked). Should I call RC to try to get it posted sooner? That's wrong info Link to comment Share on other sites More sharing options...
Anita Latte Posted October 26, 2019 #46 Share Posted October 26, 2019 Received a letter from Royal yesterday. We're sailing Feb 2020: " Dear Guest, We're in the process of reviewing our DINE - DRINK - DISCOVER survey results and noticed you didn't fill it out. We know life gets busy so, we've re-opened the survey to give you some extra time to fill it out! It'll be available until Friday, November 1st, 2019. Before you fill out the survey, make sure... You have your booking number handy. We've added it below for your convenience. (If you enter the incorrect booking number, you'll automatically receive the Onboard Credit.) Only one guest fills out the survey per stateroom. If more than one person does or if the same person submits the survey twice, we'll honor whichever result was submitted last. All you have to do is click here to choose whether you want to keep your DINE - DRINK - DISCOVER amenities or if you prefer the $50 USD Onboard Credit. If you don't respond by November 1st, you'll automatically receive the Onboard Credit and once the survey is closed, no further changes will be made to this preference. Your Onboard Credit will be added to your reservation beginning November 6th, 2019. Thanks for your cooperation. We look forward to seeing you onboard soon! Sincerely, Aurora Yera-Rodriguez Associate Vice President of Guest Services Royal Caribbean International" IDK if the click here link will be operational with my cut and paste of the letter. This is the link: https://dinedrinkdiscoverguestsurvey.questionpro.com 1 Link to comment Share on other sites More sharing options...
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