Mrs Miggins Posted December 9, 2019 #26 Share Posted December 9, 2019 At one time any email to the UK personnel guaranteed an immediate response. Not sure if that is the case any more. 2 Link to comment Share on other sites More sharing options...
gymfreak Posted December 9, 2019 Author #27 Share Posted December 9, 2019 Thanks,Phil, Nick, Cheryl and Mrs Miggins Lets hope that Bonnie can indeed open up lines of communication that we are obviously failing to do. I was promised an email of our account last Tuesday and still no joy. Would really like this resolved , as you say it really puts a dampener on the whole experience which is sad. Anyway it’s good to have the support and experience of the stalwarts on this board. Will post any updates, hopefully ASAP! Thanks again Vick 1 Link to comment Share on other sites More sharing options...
Grandma Cruising Posted December 9, 2019 #28 Share Posted December 9, 2019 1 hour ago, Mrs Miggins said: At one time any email to the UK personnel guaranteed an immediate response. Not sure if that is the case any more. It seems you’re right, but it’s very surprising. In the past an email to Richard Twynam would have got a response within 24 hours. Link to comment Share on other sites More sharing options...
Rare uktog Posted December 9, 2019 #29 Share Posted December 9, 2019 1 hour ago, Mrs Miggins said: At one time any email to the UK personnel guaranteed an immediate response. Not sure if that is the case any more. I have one from early November not responded to but the event is now past Link to comment Share on other sites More sharing options...
cheznick Posted December 9, 2019 #30 Share Posted December 9, 2019 1 hour ago, gymfreak said: Thanks,Phil, Nick, Cheryl and Mrs Miggins Lets hope that Bonnie can indeed open up lines of communication that we are obviously failing to do. I was promised an email of our account last Tuesday and still no joy. Would really like this resolved , as you say it really puts a dampener on the whole experience which is sad. Anyway it’s good to have the support and experience of the stalwarts on this board. Will post any updates, hopefully ASAP! Thanks again Vick Hi Vicki just got a call from Azamara stating they have been authorised to refund me the missing money, should be back on my card in 3 days or so, so hopefully you will get same call, nick and cheryl Link to comment Share on other sites More sharing options...
gymfreak Posted December 9, 2019 Author #31 Share Posted December 9, 2019 12 minutes ago, cheznick said: Hi Vicki just got a call from Azamara stating they have been authorised to refund me the missing money, should be back on my card in 3 days or so, so hopefully you will get same call, nick and cheryl 12 minutes ago, cheznick said: Hi Vicki just got a call from Azamara stating they have been authorised to refund me the missing money, should be back on my card in 3 days or so, so hopefully you will get same call, nick and cheryl Great news Nick and Cheryl Hope I can soon report back the same Vicki 1 Link to comment Share on other sites More sharing options...
excitedofharpenden Posted December 9, 2019 #32 Share Posted December 9, 2019 1 hour ago, Host Grandma Cruising said: It seems you’re right, but it’s very surprising. In the past an email to Richard Twynam would have got a response within 24 hours. There are lots of changes going on in Europe as far as Royal and subsidiaries are concerned. They are closing the offices there. This must have an impact. Phil 1 1 Link to comment Share on other sites More sharing options...
BBMacLaird Posted December 10, 2019 #33 Share Posted December 10, 2019 I am inquiring into the slow responses. Very sorry about that! 2 Link to comment Share on other sites More sharing options...
gymfreak Posted December 10, 2019 Author #34 Share Posted December 10, 2019 14 hours ago, BBMacLaird said: I am inquiring into the slow responses. Very sorry about that! Thank you Bonnie I really need this resolved Link to comment Share on other sites More sharing options...
Rare travelberlin Posted December 10, 2019 #35 Share Posted December 10, 2019 I am not sure if credit card companies are receiving too many disputes due to incorrect charges on Pursuit. My credit card company has declined a request from Azamara. After reading the experiences in this forum, I have decided yo settle my expenses in cash. Ivi Link to comment Share on other sites More sharing options...
rallydave Posted December 10, 2019 #36 Share Posted December 10, 2019 1 hour ago, travelberlin said: I am not sure if credit card companies are receiving too many disputes due to incorrect charges on Pursuit. My credit card company has declined a request from Azamara. After reading the experiences in this forum, I have decided yo settle my expenses in cash. Ivi Not sure settling in cash will help. They still have your credit card information from boarding so if they think they have found unpaid charges, they can still charge your card after the fact. Perhaps you are thinking of not putting a credit card down on boarding and don't think that is feasible as they, if they will retain cash ask for a considerable amount of money to protect themselves. YMMV. Link to comment Share on other sites More sharing options...
Rare travelberlin Posted December 10, 2019 #37 Share Posted December 10, 2019 1 hour ago, rallydave said: Not sure settling in cash will help. They still have your credit card information from boarding so if they think they have found unpaid charges, they can still charge your card after the fact. Perhaps you are thinking of not putting a credit card down on boarding and don't think that is feasible as they, if they will retain cash ask for a considerable amount of money to protect themselves. YMMV. Thanks for pointing this out. I will ask. I certainly do not want to have incorrect charges on my credit card. It happened to me some years ago with Azamara. It was US 5. I had written a letter that time to the LCV representative. It was after Nicole left. No answer whatsoever. Since it was just US 5, I did not follow it up. However it should not happen. Ivi Link to comment Share on other sites More sharing options...
BBMacLaird Posted December 10, 2019 #38 Share Posted December 10, 2019 4 hours ago, gymfreak said: Thank you Bonnie I really need this resolved I agree, no fun chasing down a refund! Is the email address you used Azamara customerserviceuk@azamara.com? Link to comment Share on other sites More sharing options...
gymfreak Posted December 10, 2019 Author #39 Share Posted December 10, 2019 (edited) 24 minutes ago, BBMacLaird said: I agree, no fun chasing down a refund! Is the email address you used Azamara customerserviceuk@azamara.com? No Bonnie I spoke via telephone to an operative named Candy, who told me to send my evidence to customerrelationsuk@rccl.com. I also sent the same to Richard Twyman at RTwynam@azamaraclubcruises.com Vicki Edited December 10, 2019 by gymfreak Link to comment Share on other sites More sharing options...
Baynanno1 Posted December 10, 2019 #40 Share Posted December 10, 2019 If you do choose to pay in cash (which we have done on the last two occasions) you will receive in your hand, a printed final statement with a balance of $0. 1 Link to comment Share on other sites More sharing options...
BBMacLaird Posted December 10, 2019 #41 Share Posted December 10, 2019 2 hours ago, gymfreak said: No Bonnie I spoke via telephone to an operative named Candy, who told me to send my evidence to customerrelationsuk@rccl.com. I also sent the same to Richard Twyman at RTwynam@azamaraclubcruises.com Vicki Definitely email our Azamara UK Customer Service! It is AzamaraCustomerServiceUK@Azamara.com Link to comment Share on other sites More sharing options...
laurieb Posted December 11, 2019 #42 Share Posted December 11, 2019 8 hours ago, gymfreak said: No Bonnie I spoke via telephone to an operative named Candy, who told me to send my evidence to customerrelationsuk@rccl.com. I also sent the same to Richard Twyman at RTwynam@azamaraclubcruises.com Vicki I’m sure just a typo here, but the email you said you used says twynam, not twyman Link to comment Share on other sites More sharing options...
Bloodaxe Posted December 11, 2019 #43 Share Posted December 11, 2019 2 hours ago, laurieb said: I’m sure just a typo here, but the email you said you used says twynam, not twyman Richard Twynan is his name. Link to comment Share on other sites More sharing options...
excitedofharpenden Posted December 11, 2019 #44 Share Posted December 11, 2019 1 hour ago, Bloodaxe said: Richard Twynan is his name. No it's not. It's Twynam. The email address Vicki quoted is correct. Phil Link to comment Share on other sites More sharing options...
Bloodaxe Posted December 11, 2019 #45 Share Posted December 11, 2019 55 minutes ago, excitedofharpenden said: No it's not. It's Twynam. The email address Vicki quoted is correct. Phil Correct has usual, That's what I thought I had written Phil, Dam that spellchecker. 1 Link to comment Share on other sites More sharing options...
gymfreak Posted December 11, 2019 Author #46 Share Posted December 11, 2019 14 hours ago, BBMacLaird said: Definitely email our Azamara UK Customer Service! It is AzamaraCustomerServiceUK@Azamara.com Thank you Bonnie Did as you suggested yesterday , as yet no response not even an acknowledgement The only emails I am receiving from Azamara are trying to sell me another cruise🙄 Link to comment Share on other sites More sharing options...
Rare uktog Posted December 11, 2019 #47 Share Posted December 11, 2019 See the thread re changes at Azamara UK Explains in part the communications issues. Hope this is not how the future will be. I prefer a UK not Miami contact Link to comment Share on other sites More sharing options...
cheznick Posted December 11, 2019 #48 Share Posted December 11, 2019 we used a different email address provided by our Ta customerrelationsuk@azamaraclubcruises.com although we didnt get a reply to any of our emails we did get the phonecall from rc on behalf of Az saying the refund would be processed, as yet nothing has appeared in our credit card account, wont hold my breath Link to comment Share on other sites More sharing options...
rallydave Posted December 11, 2019 #49 Share Posted December 11, 2019 3 minutes ago, cheznick said: we used a different email address provided by our Ta customerrelationsuk@azamaraclubcruises.com although we didnt get a reply to any of our emails we did get the phonecall from rc on behalf of Az saying the refund would be processed, as yet nothing has appeared in our credit card account, wont hold my breath Another great reason to put erroneous charges in disputes with your credit card company. With credit card disputes, the merchant has a set amount of time to respond and without a response or a late response, the credit card company will credit your account in full with no recourse to the merchant. You don't have this same protection when you work directly with the merchant. The merchant can take as long as they want to respond or not respond at all and you will be obligated to the credit card company to pay the erroneous charge(s). Always best to work directly with the merchant and at the same time put the charge(s) in dispute with the credit card company. 1 Link to comment Share on other sites More sharing options...
cheznick Posted December 11, 2019 #50 Share Posted December 11, 2019 11 minutes ago, rallydave said: Another great reason to put erroneous charges in disputes with your credit card company. With credit card disputes, the merchant has a set amount of time to respond and without a response or a late response, the credit card company will credit your account in full with no recourse to the merchant. You don't have this same protection when you work directly with the merchant. The merchant can take as long as they want to respond or not respond at all and you will be obligated to the credit card company to pay the erroneous charge(s). Always best to work directly with the merchant and at the same time put the charge(s) in dispute with the credit card company. please read my original stating we could not put it into dispute because a full refund was made to our on board account but then 2 mystery drinks charges were added therefore only approx half the amount was refunded to our card after the drinks were taken off impossible to put into dispute as far as i can see Link to comment Share on other sites More sharing options...
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