Charles4515 Posted August 21, 2023 #7526 Share Posted August 21, 2023 9 minutes ago, Ipeeinthepools said: You've got to be kidding me. I just got am e-mail that said I need to resubmit my question for the new CEO because the system could not keep up. Maybe someone should ask when Celebrity is going to upgrade their IT department, so they don't have these embarrassing system failures. I just got that too. Unbelievable. 1 2 Link to comment Share on other sites More sharing options...
Rare binro01 Posted August 21, 2023 #7527 Share Posted August 21, 2023 Just like 90% of companies that are not tech based, Celebrity outsourced a large portion of IT, especially the development to 3rd world countries to save about 3x the cost of development. But now they pay the savings in 10x the cost in software fixes because of shoddy coding by rank amateurs that should be nowhere near code that has to scale in mass. I have ran large IT/Development shops. Most considered their tech department as a profit center. But when a company considers the IT/Development departments as a cost center, this it the all to often just deserts. 2 1 Link to comment Share on other sites More sharing options...
Rare cruisestitch Posted August 21, 2023 Author #7528 Share Posted August 21, 2023 Power up points for the webinar would be very welcome….fingers crossed! Link to comment Share on other sites More sharing options...
CaroleSS Posted August 21, 2023 #7529 Share Posted August 21, 2023 The tech savvy generation (ya know, the ones that X is now wooing) won't stand for a horrible website like X has. They know how a decent website operates (many have likely worked on decent ones) and they will equate the horrible website with a horrible ship-board experience.....so will look elsewhere! 1 Link to comment Share on other sites More sharing options...
broadwaybaby123 Posted August 22, 2023 #7530 Share Posted August 22, 2023 Not defending Celebrity but I do volunteer for 2 huge tech companies. Stuff happens all the time and most people don't even see what goes on behind the scenes like I do. I guarantee you Celebrity is aware of the issues they have and is probably working on it. It will not happen overnight. Most likely what happened is there was some sort of glitch. What may seem like a simple solution (such as a glitch in the system) can take WEEKS to solve, depending on what the situation is. Clearly Celebrity has your question on record, otherwise you wouldn't have gotten the email. That said, I've had my fair share of issues with their site recently, and they could be more open with the issues simply by sending out an email saying something like "Celebritycruises.com is currently down for maintenance, please try again later." Link to comment Share on other sites More sharing options...
Charles4515 Posted August 22, 2023 #7531 Share Posted August 22, 2023 (edited) 11 minutes ago, broadwaybaby123 said: Not defending Celebrity but I do volunteer for 2 huge tech companies. Stuff happens all the time and most people don't even see what goes on behind the scenes like I do. I guarantee you Celebrity is aware of the issues they have and is probably working on it. It will not happen overnight. Most likely what happened is there was some sort of glitch. What may seem like a simple solution (such as a glitch in the system) can take WEEKS to solve, depending on what the situation is. Clearly Celebrity has your question on record, otherwise you wouldn't have gotten the email. Why would anyone volunteer for huge tech companies. Seems rather odd… Celebrity’s IT problems are not recent. There have been ongoing for years. I would say over two decades. Almost seems like they are using volunteers instead of professionals. As for your last paragraph about the site going down that actually might not be at Celebrity’s end. It could be internet congestion. I certainly would not want an email from them every time the site was unavailable. Edited August 22, 2023 by Charles4515 2 Link to comment Share on other sites More sharing options...
The_Big_M Posted August 22, 2023 #7532 Share Posted August 22, 2023 1 hour ago, broadwaybaby123 said: What may seem like a simple solution (such as a glitch in the system) can take WEEKS to solve, depending on what the situation is. Clearly Celebrity has your question on record, otherwise you wouldn't have gotten the email. Not true. I didn't submit a question - but received the same email. i.e. they just sent a mail out to their original distribution list again. Link to comment Share on other sites More sharing options...
ecslady Posted August 22, 2023 #7533 Share Posted August 22, 2023 19 minutes ago, The_Big_M said: Not true. I didn't submit a question - but received the same email. i.e. they just sent a mail out to their original distribution list again. I also did not submit a question, and received the same second email. So I agree with you, same distribution list. Link to comment Share on other sites More sharing options...
mrmj59 Posted August 24, 2023 #7534 Share Posted August 24, 2023 New to Celebrity ... I can't seem to figure out how to sign up for the Power Up Points program. Trying to get to Classic status before I sail. Thanks Link to comment Share on other sites More sharing options...
WestLakeGirl Posted August 24, 2023 #7535 Share Posted August 24, 2023 It’s nothing you sign up for. When a power up point opportunity comes along, people on this thread will be sure to let everyone else know. You simply participate in the activity and that’s all there is to it because there’s nothing you sign up for ahead of time Link to comment Share on other sites More sharing options...
Cpratt9078 Posted August 24, 2023 #7536 Share Posted August 24, 2023 You have to allow marketing materials, then the PUP notices are included. Link to comment Share on other sites More sharing options...
islandwoman Posted August 24, 2023 #7537 Share Posted August 24, 2023 If you want to get emails with the PUP opportunities, sign up here: https://www.celebritycruises.com/captains-club/tiers-and-benefits#power-up-points Not a Captain's Club member? "Enroll Now" and/ or "Subscribe for Emails" Link to comment Share on other sites More sharing options...
upwarduk Posted August 24, 2023 #7538 Share Posted August 24, 2023 2 hours ago, mrmj59 said: New to Celebrity ... I can't seem to figure out how to sign up for the Power Up Points program. Trying to get to Classic status before I sail. Thanks Doubt you will attain that, as there has only been one point in the last few months. Link to comment Share on other sites More sharing options...
Rare cruisestitch Posted August 24, 2023 Author #7539 Share Posted August 24, 2023 Classic only needs two points 1 Link to comment Share on other sites More sharing options...
CaroleSS Posted August 24, 2023 #7540 Share Posted August 24, 2023 On 8/22/2023 at 9:59 AM, broadwaybaby123 said: Not defending Celebrity but I do volunteer for 2 huge tech companies. Stuff happens all the time and most people don't even see what goes on behind the scenes like I do. I guarantee you Celebrity is aware of the issues they have and is probably working on it. It will not happen overnight. Most likely what happened is there was some sort of glitch. What may seem like a simple solution (such as a glitch in the system) can take WEEKS to solve, depending on what the situation is. Clearly Celebrity has your question on record, otherwise you wouldn't have gotten the email. That said, I've had my fair share of issues with their site recently, and they could be more open with the issues simply by sending out an email saying something like "Celebritycruises.com is currently down for maintenance, please try again later." Ok, so I'm not buying it. I've worked in IS for 30+ years and this sort of thing does not happen if your QA team does their job. Ok, it does not happen if your programmers do even the most rudimentary testing! X does a terrible job with these tasks. Regarding fixes.....something like this can be fixed in hours (can anyone say rollback the code using the backup). I've rolled out production code changes overnight, it doesn't have to take weeks. As @Charles4515 says, this is noting new for X's IS team. Their website is and has been terrible for decades. There is no excusing their "glitches" for a multi-million(billion) dollar business. A High School coding assignment would do a better job! 3 Link to comment Share on other sites More sharing options...
Rare cruisestitch Posted August 24, 2023 Author #7541 Share Posted August 24, 2023 Power up points seem to be working fine Link to comment Share on other sites More sharing options...
mahasamatman Posted August 24, 2023 #7542 Share Posted August 24, 2023 5 minutes ago, CaroleSS said: (can anyone say rollback the code using the backup) That assumes that a backup exists. Not everyone follows this most basic principle. Link to comment Share on other sites More sharing options...
CaroleSS Posted August 24, 2023 #7543 Share Posted August 24, 2023 Just now, mahasamatman said: That assumes that a backup exists. Not everyone follows this most basic principle. Anyone without a backup is a dolt! 1 Link to comment Share on other sites More sharing options...
mahasamatman Posted August 25, 2023 #7544 Share Posted August 25, 2023 2 hours ago, CaroleSS said: Anyone without a backup is a dolt! I also know of at least one software development company that doesn't use source control... Link to comment Share on other sites More sharing options...
islandwoman Posted August 25, 2023 #7545 Share Posted August 25, 2023 3 hours ago, CaroleSS said: As @Charles4515 says, this is noting new for X's IS team. Their website is and has been terrible for decades. There is no excusing their "glitches" for a multi-million(billion) dollar business. A High School coding assignment would do a better job! Azamara split its website from Celebrity's in, I think it was, March. It has been and continues to be, total trash ever since. At least Celebrity keeps an accurate accounting of its customers' loyalty accounts, one of many things that Azamara is incapable of doing. After experiencing Azamara's, I would not even begin to criticize Celebrity's. Link to comment Share on other sites More sharing options...
Rare cruisestitch Posted August 25, 2023 Author #7546 Share Posted August 25, 2023 Interesting discussion, but not really about PowerUp points anymore. Perhaps a new thread is in order Link to comment Share on other sites More sharing options...
Luvcrusn Posted August 25, 2023 #7547 Share Posted August 25, 2023 8 minutes ago, cruisestitch said: Interesting discussion, but not really about PowerUp points anymore. Perhaps a new thread is in order It will revert to PUP discussion with the next PUP opportunity, never fear. That's probably coming with the new CEO video. 2 Link to comment Share on other sites More sharing options...
Rare Host Jazzbeau Posted August 25, 2023 #7548 Share Posted August 25, 2023 39 minutes ago, islandwoman said: Azamara split its website from Celebrity's in, I think it was, March. It has been and continues to be, total trash ever since. At least Celebrity keeps an accurate accounting of its customers' loyalty accounts, one of many things that Azamara is incapable of doing. After experiencing Azamara's, I would not even begin to criticize Celebrity's. You don't see the linkage? Celebrity sent Azamara totally crap data – whether deliberately or because their system is just that bad hasn't been determined. So when you criticize Azamara's IT problems, you ARE criticizing Celebrity! 1 1 Link to comment Share on other sites More sharing options...
mahasamatman Posted August 25, 2023 #7549 Share Posted August 25, 2023 2 hours ago, cruisestitch said: Interesting discussion, but not really about PowerUp points anymore. Perhaps a new thread is in order Discussions are organic and drift from time to time. It's the way real people interact. 3 1 Link to comment Share on other sites More sharing options...
islandwoman Posted August 25, 2023 #7550 Share Posted August 25, 2023 (edited) 9 hours ago, cruisestitch said: Interesting discussion, but not really about PowerUp points anymore. Perhaps a new thread is in order It relates in that my Power Up Points, along with all of my Captain's Club Points and Azamara Club points, were lost from Azamara's account in the split of Azamara's website from Celebrity's. Edited August 25, 2023 by islandwoman Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now