snorkle lover Posted July 11, 2020 #26 Share Posted July 11, 2020 BBWC we have a new cruise booked for September 2021. We also use a TA however I was under the impression that the Regent Reassurance was automatically in place. I didn’t think it needed to be requested by my TA. Can someone clarify this for me. Thank you Link to comment Share on other sites More sharing options...
BBWC Posted July 12, 2020 #27 Share Posted July 12, 2020 By new cruise, do you mean one booked after Regent Reassurance came into effect? I agree in that case it would be automatic. I was referring to cruises booked in 2018 and 2019. Link to comment Share on other sites More sharing options...
1982CruzStart Posted July 12, 2020 #28 Share Posted July 12, 2020 (edited) My experience is that if you booked before the announcement of the new deal (May 2020 i believe) then you have to contact your TA or Regent, request the new deal and pay any difference in fare between what you paid and what the current fare price is on your cruise(s). We tried it on both of our cruises that were booked before the new deal came out and in both cases the fare had gone up on our cruises to the extent that it made it financially ridiculous to take advantage of the deal. As Marc said they were able to pay a $100 increase in fare on his booked cruise and then get the 1000 OBC and Regent reassurance. Edited July 12, 2020 by 1982CruzStart Link to comment Share on other sites More sharing options...
snorkle lover Posted July 12, 2020 #29 Share Posted July 12, 2020 BBWC and 1982 CruzStart, Thank you for both replies. We actually put our deposit for a September 2021 cruise on Splendor after the Regent Reassurance was put in place. I guess then that we are covered without needing our TA to request it. Now, just keeping fingers and toes crossed that by September of next year things will be much better and we can take this trip. Link to comment Share on other sites More sharing options...
1982CruzStart Posted July 12, 2020 #30 Share Posted July 12, 2020 11 minutes ago, snorkle lover said: Now, just keeping fingers and toes crossed that by September of next year things will be much better and we can take this trip. We also have one booked for September 2021 and like you remain hopeful that the ships will be sailing and we are able to go. Link to comment Share on other sites More sharing options...
jeb_bud Posted July 12, 2020 #31 Share Posted July 12, 2020 40 minutes ago, 1982CruzStart said: My experience is that if you booked before the announcement of the new deal (May 2020 i believe) then you have to contact your TA or Regent, request the new deal and pay any difference in fare between what you paid and what the current fare price is on your cruise(s). We tried it on both of our cruises that were booked before the new deal came out and in both cases the fare had gone up on our cruises to the extent that it made it financially ridiculous to take advantage of the deal. As Marc said they were able to pay a $100 increase in fare on his booked cruise and then get the 1000 OBC and Regent reassurance. Yes, that’s how it works. The value of the new deal depends on the difference between what you paid and the current fare for the cruise. In our case it would cost us $800 to get the $1,000 OBC. Link to comment Share on other sites More sharing options...
SusieQft Posted July 12, 2020 #32 Share Posted July 12, 2020 (edited) On 7/11/2020 at 1:22 PM, snorkle lover said: BBWC we have a new cruise booked for September 2021. We also use a TA however I was under the impression that the Regent Reassurance was automatically in place. I didn’t think it needed to be requested by my TA. Can someone clarify this for me. Thank you Not necessarily. This if from the FAQs about Regent Reassurance: "For reservations made with our Return with Regent offer between May 18 and July 31, 2020 on voyages embarking through December 2022, guests who have paid in full have the option to cancel up to 15* days prior to departure date and receive a 100% Future Cruise Credit. "For all reservations made before May 18, 2020 on voyages embarking on or before December 31, 2020, guests who have paid in full have the option to cancel up to 48 hours prior to departure date and receive a 100% Future Cruise Credit." So 2021 bookings would only be covered under "Return to Regent," if you made them after May 18. If you booked before Return to Regent was announced, your TA would need to go back and add it. My TA did this with my May 2021 booking, and now the booking confirmation shows (at the bottom of page 3, below the itinerary, on mine) "RETURN WITH REGENT - REGENT REASSURANCE" shipboard credits of $500 per person. If your booking confirmation has this, you are set. If not, you need to discuss it with your TA. It is currently only available to do that until the end of this month unless they extend it. Edited July 12, 2020 by SusieQft Link to comment Share on other sites More sharing options...
snorkle lover Posted July 13, 2020 #33 Share Posted July 13, 2020 Thank you for your detailed explanation Susie of the Regent Reassurance program. I did go back and I looked at our booking confirmation and just as you said at the bottom of page 3 it does say RETURN WITH REGENT-REGENT REASSURANCE and a $500pp credit. So, that is a relief! Hoping that your May cruise goes and also ours in September. Stay well! 1 Link to comment Share on other sites More sharing options...
flossie009 Posted August 2, 2020 #34 Share Posted August 2, 2020 I see that the “Return with Regent” offer has been extended to the end of August; but only for certain itineraries (about a third of cruises on sale). Extract from Regent(UK) website below: SPECIAL OFFER RETURN WITH REGENT Now Extended on 2021 Alaska & Europe Voyages — book by 31 August 2020, and enjoy Regent Reassurance, a Reduced 10% Deposit* Plus US$1,000 Shipboard Credit Link to comment Share on other sites More sharing options...
Travelcat2 Posted August 2, 2020 #35 Share Posted August 2, 2020 flossie - thank you for posting that. It is interesting that Regent wants to continue the promotion in Alaska and Europe. We will not be taking advantage of that as we prefer to avoid Europe for a while and have done Alaska too many times but it is great for people that want to sail in those areas. Link to comment Share on other sites More sharing options...
petlover Posted August 3, 2020 #36 Share Posted August 3, 2020 I was disappointed...we were planning to use our accumulated FCC for the NY to Montreal on the Navigator September 2, 2021. Reading today's Regent email, this cruise is not part of the "Return to Regent"...bummer. Link to comment Share on other sites More sharing options...
RJ2002 Posted August 6, 2020 #37 Share Posted August 6, 2020 We don't have any FCC's, but thought I'd pass along this link I received this morning from insuremytrip.com Insuring Your Travel Voucher With some travel plans temporarily on pause, many suppliers have offered those with canceled plans a travel voucher in place of a monetary refund. These vouchers can help soften the blow of a rescheduled vacation, allowing travelers to look forward to taking their trip at a later date when it is safer to do so and not worry about managing the funds when rebooking. Travel insurance has proved to be important for travelers who want to protect the investment of their trip, particularly in these uncertain times. And many travel insurance providers are now offering "voucher travel insurance" coverage. https://www.insuremytrip.com/insuring-your-trip/voucher-travel-insurance/ Link to comment Share on other sites More sharing options...
phillipahain Posted August 11, 2020 #38 Share Posted August 11, 2020 On 8/2/2020 at 8:16 AM, flossie009 said: I see that the “Return with Regent” offer has been extended to the end of August; but only for certain itineraries (about a third of cruises on sale). Extract from Regent(UK) website below: SPECIAL OFFER RETURN WITH REGENT Now Extended on 2021 Alaska & Europe Voyages — book by 31 August 2020, and enjoy Regent Reassurance, a Reduced 10% Deposit* Plus US$1,000 Shipboard Credit Def not all its cracked up to be ....even the 125% FCC on a cancelled 13 night cruise in the med oct 2020 will not touch cost of even a 10 night similar itinery and same category in may or Sept 2021 1 Link to comment Share on other sites More sharing options...
UUNetBill Posted August 11, 2020 #39 Share Posted August 11, 2020 3 hours ago, phillipahain said: Def not all its cracked up to be ....even the 125% FCC on a cancelled 13 night cruise in the med oct 2020 will not touch cost of even a 10 night similar itinery and same category in may or Sept 2021 Keep in mind that a good chunk of that price difference is probably the season - October Med cruises are usually less $$/££ than earlier in the season... Link to comment Share on other sites More sharing options...
flossie009 Posted August 11, 2020 #40 Share Posted August 11, 2020 Return with Regent 6 hours ago, phillipahain said: Def not all its cracked up to be ....even the 125% FCC on a cancelled 13 night cruise in the med oct 2020 will not touch cost of even a 10 night similar itinery and same category in may or Sept 2021 The "Return with Regent" offer is reasonable and offers the customer increased flexibility on certain cruises in 2021. Whether the 100% refund or 125% FCC offered by Regent for a cancelled 2020 cruise will fully cover the cost of a similar 2021 cruise is a separate issue and depends on a number of factors: how long ago the 2020 cruise was booked what "deal" was being offered on the 2020 cruise at time of booking? is an equivalent cruise available in 2021? Regent's pricing of cruises for 2021 (which will include their forecast of supplier costs, including airfares) If Regent's pricing for suitable cruises in 2021 does not suit then the option is there to take a full refund for the cancelled 2020 cruise and shop around. It is good that we all have choices. 2 Link to comment Share on other sites More sharing options...
phillipahain Posted August 11, 2020 #41 Share Posted August 11, 2020 Yes theres an equivalent cruise in Oct 2021 but its more expensive than the equivalent cruise in May or Sept we are looking at I am not aware there was any special deal on the cancelled cruise and it was booked in the summer As all pricing is cruise only i compare eggs with eggs .....flights are down to me Yes i prefer to cruise these days for a variety of reasons and prefer Regent ....had my fill of timeshares, self catering etc and hotels Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now