PREMIER sailing (and others) cancelled

[boze9999]

SEATTLE, June 10, 2021 /PRNewswire/ -- While Holland America Line continues to work with governments and port authorities in correlation with the phased resumption of cruising, it is canceling the remainder of the summer 2021 European sailings aboard two ships, Nieuw Statendam and Volendam. This affects cruises that were scheduled to depart from September through November, along with the Collectors' Voyages (combined cruises) associated with those departures. 

   

In addition, after an expected on-schedule delivery from the Fincantieri shipyard July 30, Rotterdam will remain in non-guest operations until its Sept. 26 cruise from Amsterdam, the Netherlands. Plans for Rotterdam's naming ceremony are being finalized.

Guests Moved to a Europe Cruise in 2021 or 2022
Guests currently booked on canceled Nieuw Statendam and Volendam departures automatically will be moved to a 2021 cruise on Eurodam in the Mediterranean, beginning with the Aug. 15 cruise through the Oct. 30 transatlantic crossing, and receive a $100 Onboard Spending Credit per person. 

Nieuw Statendam and Volendam guests also can choose to move to an equivalent cruise in 2022 at the 2021 fare or receive a Future Cruise Credit of 110% of any cash paid that will be placed in the guest's loyalty account. 

Guests currently booked on a canceled Rotterdam voyage may select an equivalent sailing in 2022 at the 2021 fare paid, or they can choose to receive a Future Cruise Credit of 110% of any cash paid. 

Any guest on a canceled voyage also can request a full refund of all monies paid to Holland America Line.

For more information about Holland America Line, consult a travel advisor, call 1-877-SAIL HAL (877-724-5425) or visit hollandamerica.com.

Find Holland America Line on Twitter, Facebook and the Holland America Blog. Access all social media outlets via the home page at hollandamerica.com.

About Holland America Line [a division of Carnival Corporation and plc (NYSE:  CCL and CUK)]
Holland America Line has been exploring the world since 1873 and was the first cruise line to offer adventures to Alaska and the Yukon more than 70 years ago. Its fleet of premium ships visits nearly 400 ports in 114 countries around the world, offering an ideal mid-sized ship experience. A third Pinnacle-class ship, Rotterdam, is under construction and will join the fleet in July 2021.

The leader in premium cruising, Holland America Line's ships feature innovative initiatives and a diverse range of enriching experiences focused on destination exploration and personalized travel. The best live music at sea fills each evening at Music Walk, and dining venues feature exclusive selections from Holland America Line's esteemed Culinary Council of world-famous chefs.

In light of COVID-19, Holland America Line is currently enhancing health and safety protocols and how they may impact future cruises. Our actual offerings may vary from what is displayed or described in marketing materials. Review our current Cruise Updates, Health & Safety Protocols and CDC Travel Advisories.

CONTACT:	Erik Elvejord
PHONE:	800-637-5029, 206-626-9890
EMAIL:	pr@hollandamerica.com

 

[canadianbear]

I’ll be waiting to hear from our PCC.  We are/were booked on Volendam for the Mediterranean and transatlantic for October/November.  We can’t change it to next Fall as we haven a South Pacific cruise with HAL booked.  Oh well.  Just hope the cruise industry survives.  Sure miss cruising. 

[sarellen8385]

We are on the 27 day Eurodam TA (if it sails; doubtful.) How can Eurodam accommodate passengers from the other two ships?

[aliaschief]

Disappointing but not unexpected! 

[rucrazy]

I hope all effected will take this disappointment as "it was meant to be" Just think how happy you will be when you ARE able to board...

Keep a positive thought!

[dfish]

Does anyone know?    If I fill out the form stating we want to move our deposits/FCCs to a replacement cruise next year at the same rate and amenities, do I have to fill out the form for each one of us separately?   Or if I do it for me, does that take care of the rest of the group?   

[YXU AC*SE]

15 minutes ago, dfish said:

Does anyone know?    If I fill out the form stating we want to move our deposits/FCCs to a replacement cruise next year at the same rate and amenities, do I have to fill out the form for each one of us separately?   Or if I do it for me, does that take care of the rest of the group?   

 

Each PNR (ie booking number) requires discrete instruction.   Scott.  

Online cancellation preferences tool:   https://book2.hollandamerica.com/cp/

[dfish]

33 minutes ago, YXU AC*SE said:

 

Each PNR (ie booking number) requires discrete instruction.   Scott.  

Online cancellation preferences tool:   https://book2.hollandamerica.com/cp/

So, if I fill it out for the booking number, which is the same for the other two passengers in my party, that is sufficient?    

[YXU AC*SE]

That is correct @dfish. One cancellation preference instruction per PNR. If one of your pax does not have an extant Mariner number, it will be created and any FCC / future booking will be applied against it. If you select refund, it will be credited to the original payment medium / media.  Scott. 

 

Reference:  https://gohal.com/app/uploads/2021/06/Europe-2021-Cruise-Cancels-Ref-Guide_v1.pdf

 

[dfish]

42 minutes ago, YXU AC*SE said:

That is correct @dfish. One cancellation preference instruction per PNR. If one of your pax does not have an extant Mariner number, it will be created and any FCC / future booking will be applied against it. If you select refund, it will be credited to the original payment medium / media.  Scott. 

 

Reference:  https://gohal.com/app/uploads/2021/06/Europe-2021-Cruise-Cancels-Ref-Guide_v1.pdf

 

Thanks!

 

[Mary229]

I only wish they would be a bit more forthcoming on the issues.  The vaccination rate in Western Europe is not too bad and by fall should be well into the 70-80% level.  I understand the summer but all the way out to November 😢

[LAFFNVEGAS]

5 hours ago, canadianbear said:

I’ll be waiting to hear from our PCC.  We are/were booked on Volendam for the Mediterranean and transatlantic for October/November.  We can’t change it to next Fall as we haven a South Pacific cruise with HAL booked.  Oh well.  Just hope the cruise industry survives.  Sure miss cruising. 

The offer that HAL is doing for the Volendam sailings is not for next year but for this year on the Eurodam. Keeping you same pricing and promotions.

https://media.hollandamerica.com/2021_email/06Jun21/061021_PausePDF/HET2128PDF_NSDM_VODM.pdf

 

[St Pete Cruiser]

The cancellations are due to not getting clearance to stop at the different ports.

We were looking at the Volendam from Venice back to Ft Lauderdale in October or second choice Eurodam.  It would be disappointing to book for the ports only to have them cancelled.

[kb4683]

We just received our emails cancelling November 7, 2021, N. Statendam TA.  It references the Cancellation Preferences Form in two different places (underlined like a link), but I can't click thru to the form.  Looked for attachments (there were 3) and they are just a HAL logo, the picture of Gus, and a blank page!!  

 

OOPS -- just checked the 4th email (for the same sailing), the link works. 

 

Sorry 🤭

Edited June 10, 2021 by kb4683

[boze9999]

6 minutes ago, kb4683 said:

We just received our emails cancelling November 7, 2021, N. Statendam TA.  It references the Cancellation Preferences Form in two different places (underlined like a link), but I can't click thru to the form.  Looked for attachments (there were 3) and they are just a HAL logo, the picture of Gus, and a blank page!!  

 

OOPS -- just checked the 4th email (for the same sailing), the link works. 

 

Sorry 🤭

Where were sailing from/to?

[kb4683]

5 minutes ago, boze9999 said:

Where were sailing from/to?

Civitavecchia (Rome) to Fort Lauderdale.

[boze9999]

Why would HAL cancel your TA? Are they taking it to the US earlier?

 

[1ANGELCAT]

6 minutes ago, boze9999 said:

Why would HAL cancel your TA? Are they taking it to the US earlier?

 

Ship is NieuwStatendam per the op.  She’s not in Europe.

Edited June 10, 2021 by 1ANGELCAT

[Gail & Marty sailing away]

Thanks for the info .

[kb4683]

@1ANGELCAT is correct.  Nieuw Statendam is currently in the Bahamas -- never went to Europe this year.

[boze9999]

Just now, kb4683 said:

@1ANGELCAT is correct.  Nieuw Statendam is currently in the Bahamas -- never went to Europe this year.

forgot about that - so just getting a cancellation is a day or two delayed - oh my!

[canadianbear]

43 minutes ago, LAFFNVEGAS said:

The offer that HAL is doing for the Volendam sailings is not for next year but for this year on the Eurodam. Keeping you same pricing and promotions.

https://media.hollandamerica.com/2021_email/06Jun21/061021_PausePDF/HET2128PDF_NSDM_VODM.pdf

 

Yes. Originally I thought HAL might give option of next year.     Don’t like the new itinerary as much as what we had so think we will be cancelling. However, like before when they switched us from Zuiderdam to Volendam, we are waiting until the dust settles before we decide.  

[DaveOKC]

2 hours ago, Mary229 said:

I only wish they would be a bit more forthcoming on the issues.  The vaccination rate in Western Europe is not too bad and by fall should be well into the 70-80% level.  I understand the summer but all the way out to November 😢

I think the issue is that it is not economically feasible to run the ship to Europe and back for a short season.  

[Mary229]

3 minutes ago, DaveOKC said:

I think the issue is that it is not economically feasible to run the ship to Europe and back for a short season.  

I like that explanation, I hope it is the reason.  I was worried they were concerned that cruise ships to and from the US would not be allowed this fall.  

[aliaschief]

Another cruise down the drain. Cancelled our 45 days on Rotterdam this fall. Sad!