Cruise planner down?

[coldflame]

Folks,

 

Is cruise planner down for anyone else? Since last night (and I just checked) I've been getting the following error for both reservations we have:

 

 

[Cigar King]

I'm seeing the same thing.

 

[molly361]

4 minutes ago, coldflame said:

Folks,

 

Is cruise planner down for anyone else? Since last night (and I just checked) I've been getting the following error for both reservations we have:

 

 

 

[CatchaWave42]

I'm still seeing it at 4:50 on Sunday night. 24 hours of this!

[gizbywife]

Oh it's been much more than 24hours. For me it's been weeks.

[mac_tlc]

I am getting the same message for my 8/15 sailing. Tried clearing cache, incognito, ----- no help. 

[whyrlygig]

That keeps happening to me too.  If I just keep trying, I can eventually make it work.  

[deliver42]

I'm getting that too. It's Royal's wonderful IT dept.

[RFerrington]

Day 3 for me.  

[BND]

Works for me.  I just logged in and clicked on cruise planner on a couple of my cruises and everything shows fine.  I'm using Chrome.

[sandc4e]

Been having this for a week for our 10/31 cruise.  But, I was able to access on my mobile.

 

[CruiszBug]

Those of us who have iPhones/ipads have had success using Safari to get into our blocked Cruise Planners. Someone posted on another thread that Royal Caribbean IT is supposed to have this fixed by Friday....

Edited July 19, 2021 by CruiszBug

[Cigar King]

FWIW, I still have the problem in Edge,  Firefox works fine though.  Edge having issues is not unusual.

[CruiszBug]

I couldn't get it to work in Chrome, Google, Edge, or Firefox. Thought Safari wasn't working either until I realized I was using my Royal APP instead of going to royalcaribbean.com on my device. Then it worked for me!

[Ken at the beach]

1 hour ago, Cigar King said:

FWIW, I still have the problem in Edge,  Firefox works fine though.  Edge having issues is not unusual.

I just went and downloaded firefox and I still got the error

[Cruising Grandma 13]

I have been getting that same message for the last 2 days.  Obviously, they don't need our money for any "extras"!

 

[keyboardjunkie]

We have tried several different browsers and still can not access ANY cruise planner (and we are trying a access cruises that we have already completed the sign and sail).  So frustrating!

 

Royal IT has got to get on the ball or hire new/additional people who know how to fix situations like this.  They are a major company; there is no excuse.

Edited July 19, 2021 by keyboardjunkie

[Cigar King]

I just tried again.  Edge still fails, Firefox works.  YMMV

[CruiszBug]

I was told by the phone rep,  IT made an "enhancement" to the system right before this happened. But to be fair she also told me the error was because I was trying to access too many Cruise Planner reservations simultaneously! 😆 Huh? How do I do that? I'm only on one device at a time... I also thought it was interesting at one point that I could access the dates that I had reserved items in the Cruise Planner. But otherwise, NADA.

[LadyShiva]

I have 3 different cruises over the next year, and 3 different Cruise Planner layouts.  All new ships (Symphony, Quantum, and Odyssey).

 

No access issues on mobile Firefox.  I hope your issues have also melted away.  🙂

[SailyaCruise]

I just got in with no problems on my desktop using Firefox.  Stalking unlimited drink pkg prices for my Dec. 2022 cruise.  Now I wish I hadn't gotten in.  😁

[broadwaycam]

It works on the Firefox app on my phone but not Chrome. Not sure what is going on.

[Cruising Grandma 13]

I was able to access the Cruise Planner on my IPhone; however, not on my computer.  

[GJustice]

Just tried the old reliable Internet Explorer (surprised it was still on my Windows 10 Pro Desktop) and it worked fine. Checked multiple times/cruises.

 

Waiting for the next Sail to checkout now that my BofA OBC has become available to use.

[davekathy]

I was able to access the CP (on my laptop/windows 10/Google Chrome) this morning for both of our March 2022 cruises.