Personal Cruise Consultant (PCC) no longer with HAL

[ilv4cruising]

Hi All,

 

My previous PCC left in 2020 (used her for almost a decade) and I just found out after phoning my PCC, her voice mail said her last day with HAL was Sept 3rd. That explains the last promo email I received from HAL with no PCC name on it.  We are well over 4 star mariners so I'm finding it odd that we have no replacement given.  I'm just wondering if HAL is phasing out PCC's.  I plan on phoning on Monday but I was wondering if anyone had heard anything?

[summer slope]

Same thing happened to me, twice.  I called the 800 number and asked for a supervisor.  He choose the PCC for me and I have to say I've been very happy.

[DaveOKC]

Happened to me a couple of times in the past and the replacement always contacted me via email as I recall.

 

Edited September 26, 2021 by DaveOKC

[msmayor]

4 hours ago, ilv4cruising said:

Hi All,

 

My previous PCC left in 2020 (used her for almost a decade) and I just found out after phoning my PCC, her voice mail said her last day with HAL was Sept 3rd. That explains the last promo email I received from HAL with no PCC name on it.  We are well over 4 star mariners so I'm finding it odd that we have no replacement given.  I'm just wondering if HAL is phasing out PCC's.  I plan on phoning on Monday but I was wondering if anyone had heard anything?

 

Mine too is no longer with HAL - I used her for years and all of a sudden, same thing...email with no name on it.  I loved the service she provided; not sure myself who to use now.

[Alberta Quilter]

I found out mine was gone from another poster here on CC!  Fortunately, she got a new PCC and was able to advise me.  I contacted him and now I have a new PCC.  But it wasn't because anyone contacted me...

[Turtles06]

2 hours ago, msmayor said:

 

Mine too is no longer with HAL - I used her for years and all of a sudden, same thing...email with no name on it.  I loved the service she provided; not sure myself who to use now.

 

I had a slightly difference experience.  I noticed that I was getting HAL promotional emails with the name of a PCC on them that was different from the name of my PCC.  After getting several of these over time, I reached out to that person, only to learn that my PCC was gone and she was my new PCC.   (The PCC who was gone was a replacement for our wonderful PCC who had moved on to other things. By now, the pandemic was upon us, and I never had any contact with that second PCC.)  I found it rather odd that the new PCC had never emailed to introduce herself.

[kazu]

1 hour ago, Turtles06 said:

 

I had a slightly difference experience.  I noticed that I was getting HAL promotional emails with the name of a PCC on them that was different from the name of my PCC.  After getting several of these over time, I reached out to that person, only to learn that my PCC was gone and she was my new PCC.   (The PCC who was gone was a replacement for our wonderful PCC who had moved on to other things. By now, the pandemic was upon us, and I never had any contact with that second PCC.)  I found it rather odd that the new PCC had never emailed to introduce herself.

 

I had the same experience.  I knew mine was gone thanks to a CC friend but just got emails from the new PCC.  I finally called her to try to get some pricing and found her very pushy to put it kindly.

Since that call, when I declined to book on the spot (I am very happy with my TA) I haven’t heard boo from her.  

[albingirl]

I lost two this past year.  The first one I worked with for years.  This is too bad, and it's going to be hard to become accustomed to another one.  The warm and fuzzy was missing, to say the least.

[Tennessee Titan]

5* - neveer had a PC....

[KirkNC]

18 minutes ago, Tennessee Titan said:

5* - neveer had a PC....

Almost 900 days on HAL and never had a PCC.  I am always amazed people pay more then they have to for a cruise.