SJSULIBRARIAN Posted December 8, 2022 #1 Share Posted December 8, 2022 I have lost my list of the benefits of the various star levels. Where on the HAL website can I find this information? Thanks. Link to comment Share on other sites More sharing options...
cruisetravlr Posted December 8, 2022 #2 Share Posted December 8, 2022 (edited) Here is the link: https://www.hollandamerica.com/en_US/mariner-society.html I did a search for “mariner benefits”. Edited December 8, 2022 by cruisetravlr Add info Link to comment Share on other sites More sharing options...
crystalspin Posted December 9, 2022 #3 Share Posted December 9, 2022 I made two screen-shots of the table -- one showing up to 3* and one for 4* which we should attain this coming January! Link to comment Share on other sites More sharing options...
Florida_gal_50 Posted December 9, 2022 #4 Share Posted December 9, 2022 If you are a 5 star make sure you take it with you or bookmark it. The front desk manager argued with me on the koningsdam saying the dining freebies were only for the pinnacle. She refused even look at what I had but I had it. She said it was old info 🙄. The week before on the same ship I had no problem. Funny thing when I go online to a large cruise retailer it somehow knows I am 5 star and says I can use my freebies at the pinnacle, tamarind or Canaletto. Link to comment Share on other sites More sharing options...
jettaleea Posted December 9, 2022 #5 Share Posted December 9, 2022 Just now, Florida_gal_50 said: If you are a 5 star make sure you take it with you or bookmark it. The front desk manager argued with me on the koningsdam saying the dining freebies were only for the pinnacle. She refused even look at what I had but I had it. She said it was old info 🙄. The week before on the same ship I had no problem. Funny thing when I go online to a large cruise retailer it somehow knows I am 5 star and says I can use my freebies at the pinnacle, tamarind or Canaletto. The same happened on the Oosterdam. The front desk had a benefits list from 2019. I printed the 2022 benefits list and gave it to them. Hubby and I had gone to the Canaletto and got charged. We were told it was an 'honest mistake'....this girl doesn't make that kind of mistake and wanted to be sure it didn't happen to someone else. 1 Link to comment Share on other sites More sharing options...
SJSULIBRARIAN Posted December 9, 2022 Author #6 Share Posted December 9, 2022 Thank you for the link and the advice. I will take the Loyalty Rewards page with me on my upcoming Konigsdam cruise. I have pre-booked and paid for 4 specialty restaurant dinners. I suspect I will have problems getting the credits since I did have problems last February on the Konigsdam and in 2021 on the Nieuw Amsterdam. As I have said before, this process should be a simple accounting procedure, but it isn't. 3 Link to comment Share on other sites More sharing options...
Florida_gal_50 Posted December 9, 2022 #7 Share Posted December 9, 2022 51 minutes ago, jettaleea said: The same happened on the Oosterdam. The front desk had a benefits list from 2019. I printed the 2022 benefits list and gave it to them. Hubby and I had gone to the Canaletto and got charged. We were told it was an 'honest mistake'....this girl doesn't make that kind of mistake and wanted to be sure it didn't happen to someone else. Right. Honest mistake. A person shouldn’t have to fight for what is yours. This isn’t new. I could understand that. 1 Link to comment Share on other sites More sharing options...
Florida_gal_50 Posted December 9, 2022 #8 Share Posted December 9, 2022 5 minutes ago, SJSULIBRARIAN said: Thank you for the link and the advice. I will take the Loyalty Rewards page with me on my upcoming Konigsdam cruise. I have pre-booked and paid for 4 specialty restaurant dinners. I suspect I will have problems getting the credits since I did have problems last February on the Konigsdam and in 2021 on the Nieuw Amsterdam. As I have said before, this process should be a simple accounting procedure, but it isn't. Good luck. It was better than it was for me in March. At least I wasn’t getting charged this time for hundreds of dollars this time for goggles. Link to comment Share on other sites More sharing options...
ShipWalker Posted December 9, 2022 #9 Share Posted December 9, 2022 As an FYI the current Mariner Society .pdf file is dated 09/21/21 at the bottom. Link to comment Share on other sites More sharing options...
Rare Gail & Marty sailing away Posted December 9, 2022 #10 Share Posted December 9, 2022 3 hours ago, ShipWalker said: As an FYI the current Mariner Society .pdf file is dated 09/21/21 at the bottom. It has not changed much. Link to comment Share on other sites More sharing options...
Rare Mary229 Posted December 9, 2022 #11 Share Posted December 9, 2022 10 hours ago, Florida_gal_50 said: If you are a 5 star make sure you take it with you or bookmark it. The front desk manager argued with me on the koningsdam saying the dining freebies were only for the pinnacle. She refused even look at what I had but I had it. She said it was old info 🙄. The week before on the same ship I had no problem. Funny thing when I go online to a large cruise retailer it somehow knows I am 5 star and says I can use my freebies at the pinnacle, tamarind or Canaletto. From my own experience and others’ reports it seems the Koningsdam is becoming the pill of the fleet. What is with their restaurant management? Link to comment Share on other sites More sharing options...
Florida_gal_50 Posted December 9, 2022 #12 Share Posted December 9, 2022 19 minutes ago, Mary229 said: From my own experience and others’ reports it seems the Koningsdam is becoming the pill of the fleet. What is with their restaurant management? I find usually that the restaurants are a little better at fixing it although they shouldn’t make the mistake in the first place. It’s the front desk that tries every trick in the book to make you think you don’t deserve the credit. Sometimes it’s just inconvenient to go back to the restaurant. 2 Link to comment Share on other sites More sharing options...
SJSULIBRARIAN Posted December 9, 2022 Author #13 Share Posted December 9, 2022 As much as I hate ruining the nice experience that hopefully I had at the restaurant, I am going to take someone's advice, and as I exit, talk to the host and tell them I am 5* and will they issue the credit now. I'll even have my "proof of payment" with me. As we all have said, it shouldn't have to be this way. I will report back. 2 Link to comment Share on other sites More sharing options...
DaveOKC Posted December 9, 2022 #14 Share Posted December 9, 2022 I have been having trouble getting my 5 Star free dinners at both Pinnacle and Tamarind (on the Eurodam for two sailings). They charged me 50% plus the service charge and I had to fight for the full free cost. Be sure to watch your bill! 2 Link to comment Share on other sites More sharing options...
johnmik1 Posted December 9, 2022 #15 Share Posted December 9, 2022 I have never been on a HAL cruise that there wasn’t some issue with the billing,always in their favor! 1 Link to comment Share on other sites More sharing options...
Stateroom_Sailor Posted December 9, 2022 #16 Share Posted December 9, 2022 We're at 29 cruise day credits, if we had only spent a little more on one of our prior cruises! Prior to the pandemic, we had a 16 night cruise booked in a suite, and would have jumped form 1 star to 3 Star Mariners. Link to comment Share on other sites More sharing options...
Rare albingirl Posted December 9, 2022 #17 Share Posted December 9, 2022 5 hours ago, Florida_gal_50 said: I find usually that the restaurants are a little better at fixing it although they shouldn’t make the mistake in the first place. It’s the front desk that tries every trick in the book to make you think you don’t deserve the credit. Sometimes it’s just inconvenient to go back to the restaurant. It's amazing how much time we waste at the guest services. I give up 2 1 Link to comment Share on other sites More sharing options...
helby Posted December 9, 2022 #18 Share Posted December 9, 2022 4 hours ago, johnmik1 said: I have never been on a HAL cruise that there wasn’t some issue with the billing,always in their favor! I've had the same experience on every HAL cruise going back to the early 1990s. It is always difficult to get resolved with guest services. Somehow it's never their fault....... 1 Link to comment Share on other sites More sharing options...
SilvertoGold Posted December 9, 2022 #19 Share Posted December 9, 2022 9 minutes ago, helby said: I've had the same experience on every HAL cruise going back to the early 1990s. It is always difficult to get resolved with guest services. Somehow it's never their fault....... We have found that the regular Front Desk people are maybe not that well trained or experienced. If you can get a one-stripe Front Desk Officer, they are almost always very good and seem to clue in immediately. 1 Link to comment Share on other sites More sharing options...
Florida_gal_50 Posted December 9, 2022 #20 Share Posted December 9, 2022 1 hour ago, SilvertoGold said: We have found that the regular Front Desk people are maybe not that well trained or experienced. If you can get a one-stripe Front Desk Officer, they are almost always very good and seem to clue in immediately. Unfortunately she was the worst. Most of the rank and file were better and more knowledgeable than she was which is pretty bad. When you have leadership like that it's hard for anyone to shine. Link to comment Share on other sites More sharing options...
Rare 0106 Posted December 9, 2022 #21 Share Posted December 9, 2022 I check my account every morning on the Navigator app. If there is a discrepancy, I send a message on the app. On the Oosterdam in November, I was charged for a “free” excursion and 3 different days charged for a drink even though I had the HIA package. When I checked the app the following morning, the incorrect charges had been credited. Never had to go to guest services. 3 1 Link to comment Share on other sites More sharing options...
Rare Mary229 Posted December 9, 2022 #22 Share Posted December 9, 2022 8 minutes ago, 0106 said: I check my account every morning on the Navigator app. If there is a discrepancy, I send a message on the app. On the Oosterdam in November, I was charged for a “free” excursion and 3 different days charged for a drink even though I had the HIA package. When I checked the app the following morning, the incorrect charges had been credited. Never had to go to guest services. The app is getting better or should I say the staff is becoming more responsive to the app. 1 Link to comment Share on other sites More sharing options...
Florida_gal_50 Posted December 9, 2022 #23 Share Posted December 9, 2022 I've had mixed results going through the app. Usually if the charge is small they are more likely to reverse it. Link to comment Share on other sites More sharing options...
Rare Hlitner Posted December 10, 2022 #24 Share Posted December 10, 2022 I admire how die-hard HAL fans excuse just about anything! The situation with billing errors (and unnecessary time at Guest Relations) has been a HAL staple from our early HAL cruising days. We have learned to expect wasted time at Guest Relations getting improper charges (such as from the Pinnacle) reversed! The staff at the desk are not naive or undertrained, but merely tired of hearing the same old complaints about improper billing. The question remains, "why, after decades, does not HAL learn how to get it right!" We have cruised on 15 other cruise lines and not had the kind of billing issues we have on HAL. On most lines we can spend weeks aboard without ever needing to stop at Guest Relations. On HAL it seems like a rite of passage. Hank 2 1 Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now