alfiemom Posted June 22, 2023 #1 Share Posted June 22, 2023 After reading a thread about the elimination of basic wi-fi, I checked the X website and the app for our upcoming TA. My DH paid for the premium quite some time ago, but added basic for me a few weeks ago. The app doesn’t say what wi-fi we have and I can’t find it on the website. If there no more basic, am I out of luck or might they make my basic premium? Link to comment Share on other sites More sharing options...
RichYak Posted June 22, 2023 #2 Share Posted June 22, 2023 There is still basic wifi, it's just no longer available to purchase. If you already bought basic, you'll have basic. 1 Link to comment Share on other sites More sharing options...
jelayne Posted June 22, 2023 #3 Share Posted June 22, 2023 Go to your cruise planner and click on your initials in the upper right corner. On the drop down menu select order history. You should see it there. Link to comment Share on other sites More sharing options...
alfiemom Posted June 22, 2023 Author #4 Share Posted June 22, 2023 I feel rather silly asking this because I’ve been on CC & X for quite a long time…… I can’t find “cruise planner” anywhere. Checked the app on my iPhone and searched my cruise on the website…..no cruise planner. Link to comment Share on other sites More sharing options...
crzndeb Posted June 22, 2023 #5 Share Posted June 22, 2023 (edited) 5 minutes ago, alfiemom said: I feel rather silly asking this because I’ve been on CC & X for quite a long time…… I can’t find “cruise planner” anywhere. Checked the app on my iPhone and searched my cruise on the website…..no cruise planner. So you see your cruise on the website? Is there a blue button on your cruise that says “ Plan My Cruise? That takes you to planner. Edited June 22, 2023 by crzndeb 1 Link to comment Share on other sites More sharing options...
alfiemom Posted June 22, 2023 Author #6 Share Posted June 22, 2023 OMG! I can’t believe that I’ve looked at that at least 100 times during the many years we’ve sailed X. Thank you all for your directions! 3 Link to comment Share on other sites More sharing options...
Rare Jim_Iain Posted June 23, 2023 #7 Share Posted June 23, 2023 (edited) 22 hours ago, alfiemom said: After reading a thread about the elimination of basic wi-fi, I checked the X website and the app for our upcoming TA. My DH paid for the premium quite some time ago, but added basic for me a few weeks ago. The app doesn’t say what wi-fi we have and I can’t find it on the website. If there no more basic, am I out of luck or might they make my basic premium? They still have Basic . The new rules indicate that you an not purchase Basic as a stand alone purchase but you can still upgrade to Premium if you already have Basic or have it as a perk. If you purchase the all inclusive for below AQ it is my understanding that you will receive the Basic Package and then can upgrade it to Premium. I'm sure if I'm incorrect someone will correct me. If you already have Basic you will keep it and can upgrade. For your husband if he upgraded already he will receive a refund of part of the Upgrade charge in line with the new upgrade pricing. Edited June 23, 2023 by Jim_Iain 1 1 Link to comment Share on other sites More sharing options...
cruiseforus Posted June 23, 2023 #8 Share Posted June 23, 2023 Am I correct in assuming the 90 minutes they give Elite is the basic wifi? Link to comment Share on other sites More sharing options...
Rare keesar Posted June 23, 2023 #9 Share Posted June 23, 2023 33 minutes ago, cruiseforus said: Am I correct in assuming the 90 minutes they give Elite is the basic wifi? You have assumed wrong. You get the Premium minutes. The best wifi I had on my trip was that sitting on the beach in St Maarten and at Diamonds International in Jamaica. The ship's internet was spotty. 1 Link to comment Share on other sites More sharing options...
Rare Jim_Iain Posted June 24, 2023 #10 Share Posted June 24, 2023 6 hours ago, cruiseforus said: Am I correct in assuming the 90 minutes they give Elite is the basic wifi? The CC minutes are all premium. Link to comment Share on other sites More sharing options...
Islander500 Posted June 24, 2023 #11 Share Posted June 24, 2023 I missed this entire Wi-Fi discussion because I thought the Elevate package (which I have for an upcoming Cruise) included the premium wifi package. Just learned it doesn’t, just includes basic. On my planner, only purchasing the premium Wi-Fi is included, not the cost to upgrade from Basic to Premium. Anyone have that info or link to such? Did I just miss a sale on the upgrade? 🥲 Link to comment Share on other sites More sharing options...
jagoffee Posted June 25, 2023 #12 Share Posted June 25, 2023 10 hours ago, Islander500 said: I missed this entire Wi-Fi discussion because I thought the Elevate package (which I have for an upcoming Cruise) included the premium wifi package. Just learned it doesn’t, just includes basic. On my planner, only purchasing the premium Wi-Fi is included, not the cost to upgrade from Basic to Premium. Anyone have that info or link to such? Did I just miss a sale on the upgrade? 🥲 When did you book your cruise? The Elevate package is not longer sold, but I believe it included the Premium Internet and Drink package. Are you sure you do not have just the AI? Link to comment Share on other sites More sharing options...
quacker5 Posted June 25, 2023 #13 Share Posted June 25, 2023 7 hours ago, jagoffee said: When did you book your cruise? The Elevate package is not longer sold, but I believe it included the Premium Internet and Drink package. Are you sure you do not have just the AI? I booked it last summer when Elevate was available. Just found this flyer which confirms that Elevate includes only Basic Wifi which is consistent with my booking statement. https://creative.rccl.com/Sales/Celebrity/General_Info/Flyers/3_21_Canada_Always_Included-Elevate-Indulge.pdf 1 1 Link to comment Share on other sites More sharing options...
Mark_T Posted June 25, 2023 #14 Share Posted June 25, 2023 On 6/23/2023 at 6:10 PM, Jim_Iain said: If you purchase the all inclusive for below AQ it is my understanding that you will receive the Basic Package and then can upgrade it to Premium. I'm sure if I'm incorrect someone will correct me. I think that would be 'AQ and below...' as AQ just gets classic alcohol and basic wifi. Link to comment Share on other sites More sharing options...
jagoffee Posted June 25, 2023 #15 Share Posted June 25, 2023 1 hour ago, quacker5 said: I booked it last summer when Elevate was available. Just found this flyer which confirms that Elevate includes only Basic Wifi which is consistent with my booking statement. https://creative.rccl.com/Sales/Celebrity/General_Info/Flyers/3_21_Canada_Always_Included-Elevate-Indulge.pdf Sorry, I was confusing it with the Indulge package. You are correct. 1 Link to comment Share on other sites More sharing options...
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