West Coast Gal Posted July 19, 2023 #1 Share Posted July 19, 2023 Does anyone know why I cannot get onto the Princess website today? I have tried 2 separate browsers and it either tells me the my password and email do not match (which they do) and the other half time it goes through but it just has a spinning wheel with never getting onto the website 2 Link to comment Share on other sites More sharing options...
susancruzs Posted July 19, 2023 #2 Share Posted July 19, 2023 It's been that way lately, I've been signing in with name and booking numbers. 1 Link to comment Share on other sites More sharing options...
Rare Rick&Jeannie Posted July 19, 2023 #3 Share Posted July 19, 2023 (edited) This is what I get...but I'm not really logged in: Have seen this quite a bit over the past few months. Edited July 19, 2023 by Rick&Jeannie 2 Link to comment Share on other sites More sharing options...
kamelia Posted July 19, 2023 #4 Share Posted July 19, 2023 I've been finding the same thing over the past several days. When I get "Your login attempt was unsuccessful" I just keep pressing the green Log In button until it finally decides that my login name and password really ARE correct. It sometimes takes two or three attempts, but it does finally give me the "Good News! You are now logged in to Princess.com." 5 Link to comment Share on other sites More sharing options...
lx200gps Posted July 19, 2023 #5 Share Posted July 19, 2023 Absolutely no issues logging on right now for me, works fine. Firefox under both Linux and Win 11. Sorry.... 1 Link to comment Share on other sites More sharing options...
Rare Rick&Jeannie Posted July 19, 2023 #6 Share Posted July 19, 2023 10 minutes ago, kamelia said: it does finally give me the "Good News! You are now logged in to Princess.com." Yes...but as I posted above, getting that message does not always mean I am logged in. My screen is frozen at that point. 2 Link to comment Share on other sites More sharing options...
kamelia Posted July 19, 2023 #7 Share Posted July 19, 2023 35 minutes ago, Rick&Jeannie said: Yes...but as I posted above, getting that message does not always mean I am logged in. My screen is frozen at that point. I just tested this out now, and after a few seconds of the waiting for the "processing" spinning wheel to quit spinning, instead of continuing to wait, I clicked on "Cruise Deals" at the top of the screen which then went directly to the My Account page with all of my upcoming cruises. I can't tell you if the timing of being able to access it was sheer coincidence or not, I'm just trying to share what has worked for me several times over the past few days. Hope you're able to get into your online account soon! 🤞 2 Link to comment Share on other sites More sharing options...
whataboutport Posted July 19, 2023 #8 Share Posted July 19, 2023 1 hour ago, kamelia said: I just tested this out now, and after a few seconds of the waiting for the "processing" spinning wheel to quit spinning, instead of continuing to wait, I clicked on "Cruise Deals" at the top of the screen which then went directly to the My Account page with all of my upcoming cruises. I can't tell you if the timing of being able to access it was sheer coincidence or not, I'm just trying to share what has worked for me several times over the past few days. Hope you're able to get into your online account soon! 🤞 This kind of worked for me. It did go to the "cruise deals" page and loaded correctly, however when I clicked oto my acct, it was still on mu husband's page, even though I already signed out. 1 1 Link to comment Share on other sites More sharing options...
pompeii Posted July 19, 2023 #9 Share Posted July 19, 2023 1 hour ago, kamelia said: I just tested this out now, and after a few seconds of the waiting for the "processing" spinning wheel to quit spinning, instead of continuing to wait, I clicked on "Cruise Deals" at the top of the screen which then went directly to the My Account page with all of my upcoming cruises. I can't tell you if the timing of being able to access it was sheer coincidence or not, I'm just trying to share what has worked for me several times over the past few days. Hope you're able to get into your online account soon! 🤞 I’ve also found that if I just click on a tab while the log in circle is spinning, it takes me there and seems to log me in because My Account shows up at the top. I still can never get my list of saved cruises to show up though. I get an error message and have to search anew every time. 1 1 Link to comment Share on other sites More sharing options...
bjkTX Posted July 19, 2023 #10 Share Posted July 19, 2023 3 hours ago, Rick&Jeannie said: This is what I get...but I'm not really logged in: Have seen this quite a bit over the past few months. To me it seems the site has been froggy for several weeks - and when I went to look just now I get what you show above - it took 4 minutes to quit spinning and let me in. 1 Link to comment Share on other sites More sharing options...
Rare Rick&Jeannie Posted July 19, 2023 #11 Share Posted July 19, 2023 1 minute ago, bjkTX said: To me it seems the site has been froggy for several weeks - and when I went to look just now I get what you show above - it took 4 minutes to quit spinning and let me in. I am nowhere near that patient!! 😄 1 2 Link to comment Share on other sites More sharing options...
West Coast Gal Posted July 19, 2023 Author #12 Share Posted July 19, 2023 I am going to try everything . . . I have 5 cruises with them that I have time to work on! You know, their website has several issues that if they had a half way decent programmer the issues could be fixed! The fact that you are in there working on a cruise flipping through shore excursions or such and all the sudden it says you are timed out from lack of use . . . that makes me feel like they are rinky dink operations. 4 Link to comment Share on other sites More sharing options...
West Coast Gal Posted July 19, 2023 Author #13 Share Posted July 19, 2023 20 minutes ago, Rick&Jeannie said: I am nowhere near that patient!! 😄 I am with you! Link to comment Share on other sites More sharing options...
West Coast Gal Posted July 20, 2023 Author #14 Share Posted July 20, 2023 none of it has worked for me Link to comment Share on other sites More sharing options...
dforeigner Posted July 20, 2023 #15 Share Posted July 20, 2023 It is like luck of the draw. Even used different browsers and sometimes I am able to log in, sometimes, I am not. Go figure. Link to comment Share on other sites More sharing options...
Rare CynCyn Posted July 20, 2023 #16 Share Posted July 20, 2023 23 hours ago, kamelia said: I've been finding the same thing over the past several days. When I get "Your login attempt was unsuccessful" I just keep pressing the green Log In button until it finally decides that my login name and password really ARE correct. It sometimes takes two or three attempts, but it does finally give me the "Good News! You are now logged in to Princess.com." I get the same thing on Safari but can log in with Chrome. 1 Link to comment Share on other sites More sharing options...
Crystabel Posted July 20, 2023 #17 Share Posted July 20, 2023 I couldn’t open it up through Safari, but had no problem with Firefox. Link to comment Share on other sites More sharing options...
West Coast Gal Posted July 20, 2023 Author #18 Share Posted July 20, 2023 It is working today . . . but right after I changed pages working on Shore excursion . . . all the sudden it ended my session. They really need to fix this, it has to be simple. Link to comment Share on other sites More sharing options...
West Coast Gal Posted July 20, 2023 Author #19 Share Posted July 20, 2023 Oh my goodness, I can't believe this website . . . so the session kicked me out and so I logged back in and it just keeps saying the session has expired even though I am still logged in. Does anyone know if there is a place I can report this nonsense to Princess? Grin Link to comment Share on other sites More sharing options...
cruisingberger Posted July 20, 2023 #20 Share Posted July 20, 2023 For the past 2 days I can log in, but when I log into the personalizer to purchase anything I get this: we're having technical difficulties We apologize for any inconvenience and will be back shortly. Link to comment Share on other sites More sharing options...
georgiavol Posted July 21, 2023 #21 Share Posted July 21, 2023 I followed up with Princess with a medallion question yesterday morning, during which I asked about the website issues. I got a lot of silence and what limited responses I hear (after they were super nice about answering my original question) led me to believe there is a serious software problem that cannot be easily fixed. I'm not a code guy but know enough to sense this is a problem not going away soon. We love Princess but they have got to get their act together. Link to comment Share on other sites More sharing options...
Rare Rick&Jeannie Posted July 22, 2023 #22 Share Posted July 22, 2023 I highly doubt that anybody that answers the main Princess call-in number has ANY idea regarding the state of the website, much less what it's going to take to fix it... Link to comment Share on other sites More sharing options...
compozer Posted July 23, 2023 #23 Share Posted July 23, 2023 Same problems for me the past month Link to comment Share on other sites More sharing options...
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