Internet issues: Can't access excursions, dining, etc on 2 booked cruises

[manteonc]

Is anyone else having trouble accessing their booked cruises?  On two computers, and for two different cruises, we can log in, find our booking and choose it.  We get to the general page for that cruise, but when choosing an option we either get a page that flashes on and then goes blank, or an error message.  This has been going on for days.  We can access pages to pay gratuities, but not excursions or dining.  Computers have been turned off and back on, cache cleared, history cleared.  Apple laptops.  Any help appreciated!  Thank you.  

[Haljo1935]

I am frequently getting the "400 bad request" error which prevents me from going further. Is that the error message you're referring to?

[Cruise Suzy]

I've had no problems (Edge or Chrome with Windows 10) this week.  When are your cruises? It may be the shore excursions and dining reservations aren't available yet. 

[Mary229]

Yes, I have been having trouble.  I needed to fire up the desktop and switch to the Firefox browser to manage my cruises this past week.  My iPad cannot seem to connect consistently to the website even for searches. 

[VMax1700]

Just successfully booked dining and shore ex using chrome on W11

[boulders]

I've been having the same issues for weeks. I switched to Safari from Chrome and then was able to access the booking, pay off the cruise, book excursions etc. After being away from Chrome for a week or two, I can now access the booking using Chrome. 

[cabinluvn]

Instead of signing into your account, try accessing by the booking number access on the same screen as the sign in. Was having trouble, but when I did that, I could access excursions, dining, etc.  Must be something weird going on

[dfish]

I, too, am having problems.  I go to excursions and the excursion page loads and then goes to a blank white screen.  Everything else goes directly to a blank white screen.  It doesn't matter which browser I use or which device.  Frustrating.  I keep leaving feedback on the tab they have.

[Mary229]

2 minutes ago, dfish said:

I, too, am having problems.  I go to excursions and the excursion page loads and then goes to a blank white screen.  Everything else goes directly to a blank white screen.  It doesn't matter which browser I use or which device.  Frustrating.  I keep leaving feedback on the tab they have.

I forget that feedback button is there, thanks for the reminder

[StLouisCruisers]

10 minutes ago, dfish said:

I, too, am having problems.  I go to excursions and the excursion page loads and then goes to a blank white screen.  Everything else goes directly to a blank white screen.  It doesn't matter which browser I use or which device.  Frustrating.  I keep leaving feedback on the tab they have.

 

Same problem here Debbie.  I can't use Chrome or Edge.  I just opened HAL on an incognito page and tried two different Shore Excursion routes which went to the white page, before the third way opened up for me.  (the one next to the $300 credit message).  I am waitlisted for one next summer and trying to find another to use the rest of my Shorex credit.  I've already booked one for Haifa in Dec. 2024 and was surprised it was already up.

 

Edited to say I just switched bookings and the shore excursion spot by the $300 credit didn't work this time.  The one on the list under the number of days until your cruise worked for me there.  🤷‍♀️

Edited September 3, 2023 by StLouisCruisers

[FlaMariner]

On Safari....7:30pm ET.....I can login and see my cruises/excursions/check in etc.

Edited September 3, 2023 by FlaMariner

[Haljo1935]

So frustrating. Glad the button to report issues is there, but honestly would prefer it not be since it's not adequately being monitored and acted upon.

[Crew News]

I too receive the blank white page unless I select "Manage My Cruise" instead of "Book Shore Excursions" and then select "Explore Shore Excursions: on the left side.

[Taters]

These problems have been going on for a very long time now and I would think that accepting payments from clients might be a motivator to fix their website.  But no.  Not yet.  It's frustrating.

[dobiemom]

Have you cleared your cache? That’s what my work IT always tells me do do. 

[dfish]

35 minutes ago, dobiemom said:

Have you cleared your cache? That’s what my work IT always tells me do do. 

Yep, we've tried all those tricks.