Military and shareholders OBC is combinable

[Cruise Raider]

I just saw this on Facebook from my CVP .. so it’s a reliable source if her account wasn’t hacked.  
Military and shareholder’s OBC is once again combinable.  That is certainly good news for some of you!  
 

[kiwimum]

Received the same thing from my CVP this morning.   Not that it makes a lot of difference to us as we usually sail together.

Pleased for solo travelers.

[trbarton]

Thanks for the information. 
 

Tom😀

[kiwimum]

Just now, trbarton said:

Thanks for the information. 
 

Tom😀

Was thinking you would be happy with this change.  Enjoy your OBC.

[trbarton]

6 minutes ago, kiwimum said:

Was thinking you would be happy with this change.  Enjoy your OBC.

On my next cruise that will be in addition to my $1,100 credit Princess already gave me for being a Veteran. Looking forward to the extra $ that I may cash out in the casino. 
 

Tom😀

Edited October 17, 2023 by trbarton

[traveldayz]

I just did a live chat with Princess. They informed me that there was no change to the policy that came into effect in September 2022 that made the two benefits non- combinable. 
 

[voljeep]

3 hours ago, trbarton said:

On my next cruise that will be in addition to my $1,100 credit Princess already gave me for being a Veteran. Looking forward to the extra $ that I may cash out in the casino. 
 

Tom😀

cash out in the casino? - good luck with your 'winnings'

[Steelers36]

13 minutes ago, traveldayz said:

I just did a live chat with Princess. They informed me that there was no change to the policy that came into effect in September 2022 that made the two benefits non- combinable. 
 

The person on the other end may be unreliable and non-expert.  I would expect a CVP to have the latest and greatest information.  Let's wait and see if more members post the same news.  We already have TWO confirmations above, but we don't know if they happen to have the same CVP.

[PrincessLuver]

6 hours ago, Cruise Raider said:

I just saw this on Facebook from my CVP .. so it’s a reliable source if her account wasn’t hacked.  
Military and shareholder’s OBC is once again combinable.  That is certainly good news for some of you!  
 

 

Wow.  Thanks for the post.  We were getting ready to sell our CCL stock because we are both veteran's and also looking at other cruise lines.  Glad that Princess came to it senses and is not punishing couples who served their country.  Really was a bad PR move initially on Princess' part. 

Edited October 17, 2023 by PrincessLuver

[Ken the cruiser]

Just to clarify. We are both retired military and each get MOBC. We originally booked a July 2024 cruise earlier this year, well prior to the June 29 date, where my DW had both SOBC and MOBC and I had MOBC. We refared our booking in Sep 2023 and my DW subsequently lost her SOBC.

 

Is it your TA’s understanding my DW can resubmit the SHB application and get the SOBC placed back on our booking under her name? If so, that's great news!

[wash5150]

Based on what I read on Facebook and here I submitted to get the shareholder benefit (in addition to my military benefit). It appears the person at the other end of the shareholder e-mail didn't get the memo the CVP's got (see screenshot).
 

That being said I forwarded this e-mail to my CVP so we'll see what happens

[Astro Flyer]

2 hours ago, Steelers36 said:

The person on the other end may be unreliable and non-expert.  I would expect a CVP to have the latest and greatest information.  Let's wait and see if more members post the same news.  We already have TWO confirmations above, but we don't know if they happen to have the same CVP.

For me the first clue that made me doubt the chat’s accuracy was providing the wrong effective date of September 2022…it was on 6/29/23 so doubt if that chat rep was a reliable source.

[wash5150]

My CVP suggested I re-submit again and use the attached form. I'll let you know how it goes.

shareholder-request-form.pdf

[kiwimum]

21 minutes ago, Astro Flyer said:

For me the first clue that made me doubt the chat’s accuracy was providing the wrong effective date of September 2022…it was on 6/29/23 so doubt if that chat rep was a reliable source.

The message I received indicated it was effective immediately.   I went on another app and pulled up Princess Cruise Vacation Planners and there are several CVPs I know personally who are also posting the same info.

I have submitted a request for one of the cruises we had not applied for Shareholder in DH name.   Will see what happens.

Received the stand wait 21 day response.

Edited October 18, 2023 by kiwimum

[kiwimum]

24 minutes ago, kiwimum said:

The message I received indicated it was effective immediately.   I went on another app and pulled up Princess Cruise Vacation Planners and there are several CVPs I know personally who are also posting the same info.

I have submitted a request for one of the cruises we had not applied for Shareholder in DH name.   Will see what happens.

Received the stand wait 21 day response.

Well that did not work as they applied it to

my folio.  The request was from my email account but contained all his info.   Sorry, I tried.

[trbarton]

I just faxed in my request. After you’ve submitted your documents how long dit it take before you saw the credit?

[kiwimum]

16 minutes ago, trbarton said:

I just faxed in my request. After you’ve submitted your documents how long dit it take before you saw the credit?

Reportedly they are no longer accepting fax requests.   Everything is now email at sbpcl@princesscruises.com.  I have not attempted thru fax for the last year.

The request I sent in took a massive 24 minutes from submission until application.   Looks like the offshore call center is monitoring the email address.

[walkingsoon]

I just heard today (from a random CVP - mine's on vacation) that the policy change had indeed been reversed. Sent in an e-mail SHB request and will believe it when I see it.

[trbarton]

1 hour ago, kiwimum said:

Reportedly they are no longer accepting fax requests.   Everything is now email at sbpcl@princesscruises.com.  I have not attempted thru fax for the last year.

The request I sent in took a massive 24 minutes from submission until application.   Looks like the offshore call center is monitoring the email address.

I sent in a fax tonight & received confirmation it went through. No problems for me using faxzero.com which was free. 
 

Tom😀

[walkingsoon]

good news: I got a response nearly immediately.

bad news: This was it --  "We received your request for Shareholder Benefits, unfortunately your booking has Military Benefits already. The two benefits can’t be combined in one passenger per booking".

[Steelers36]

Is this another case of PCL Right Hand not knowing what the Left Hand is saying/doing?  Is it a misunderstanding or miscommunication?  It it IT's fault somehow?  LOL on that one.

 

I guess we need to wait for more word and dust to settle in order to figure out if this is real or an imagined gift.

[Cruisintimer]

10 hours ago, trbarton said:

On my next cruise that will be in addition to my $1,100 credit Princess already gave me for being a Veteran. Looking forward to the extra $ that I may cash out in the casino. 
 

Tom😀

Wowza $1,100 military credit?  I am a veteran as well and receive obc but never that amount.    Please share how you receive so much veteran credit, very curious.

[Cruise Raider]

14 hours ago, Ken the cruiser said:

Just to clarify. We are both retired military and each get MOBC. We originally booked a July 2024 cruise earlier this year, well prior to the June 29 date, where my DW had both SOBC and MOBC and I had MOBC. We refared our booking in Sep 2023 and my DW subsequently lost her SOBC.

 

Is it your TA’s understanding my DW can resubmit the SHB application and get the SOBC placed back on our booking under her name? If so, that's great news!

Yes you can.  I’ve seen it posted on another CVP’s FB page, as well.  Both are nonrefundable but they are again combinable.  

[Cruise Raider]

This is the second notification from one of the Princess CVP’s page 
 

Shareholder and Military Benefits Policy Update

The policy for Shareholder and Military Onboard Credits should be the following:

•Shareholder and Military OBCs are combinable!

•The Military OBC will be non-refundable.

•The Shareholder OBC is currently and will remain non-refundable.

All other terms and conditions of usage remain the same.

[Cruise Raider]

Update:  

 

Todays tip-

You can submit Shareholders Benefits Requests directly through our website.

Go to Contact us and select Pre-Cruise Support and the Carnival Corporation Shareholder. You will input your information and attach proof of ownership and your shareholders will be added in just a few business days.