Merc85 Posted March 27 #1 Share Posted March 27 I just learned something about Celebrity Air that I probably should have known but didn't. Our daughter booked her flights from Richmond to Heathrow with Celebrity Air on Delta through JFK with a 2 hour and 15 minute connection. Delta just changed the time of the flight from Richmond to JFK and now the connection is only 1 hour which she never would have booked initially given it's so short a time and it's an international flight. The Delta website lets her get into her flights and would allow her to change to a later flight out of JFK since they had a schedule change but when she goes to do it she cannot since Celebrity booked it not her And when she called Celebrity Air they said since it's a legal connection they won't change her to the next flight out of JFK (back to a 2 hour connection) without paying more money. So what I learned was that if you want to control your own destiny when the airlines make a change like this you have to book with them directly. 1 Link to comment Share on other sites More sharing options...
Jeremiah1212 Posted March 27 #2 Share Posted March 27 If the original arrival into the LHR is the same and the JFK connection is legal, I'm missing something to see why Delta would allow a complimentary change. It wouldn't meet any of the guidelines. A delay of 120 minutes or more A change in the routing of a scheduled Delta flight which adds one or more stops to the original itinerary A change in equipment from Delta Mainline to Delta Connection carrier Any change that causes a misconnect If a flight cancels and no comparable or acceptable routing is available within 120 minutes This isn't really a Flights by Celebrity issue. She can call Delta and see what they will do instead of trying to self serve it. 1 Link to comment Share on other sites More sharing options...
Rare hcat Posted March 27 #3 Share Posted March 27 Delta changes flight times all the time..We used to check on times every day.. But we never had a problem changing flights..as they know it is usually their fault if there's a tight connection.. The more hands or bots that touch any res, the more headaches one can encounter .Hope it works out! 1 Link to comment Share on other sites More sharing options...
Merc85 Posted March 27 Author #4 Share Posted March 27 9 minutes ago, Jeremiah1212 said: If the original arrival into the LHR is the same and the JFK connection is legal, I'm missing something to see why Delta would allow a complimentary change. It wouldn't meet any of the guidelines. A delay of 120 minutes or more A change in the routing of a scheduled Delta flight which adds one or more stops to the original itinerary A change in equipment from Delta Mainline to Delta Connection carrier Any change that causes a misconnect If a flight cancels and no comparable or acceptable routing is available within 120 minutes This isn't really a Flights by Celebrity issue. She can call Delta and see what they will do instead of trying to self serve it. Delta just says she has to talk to Celebrity Air since they booked it for her. Maybe their site wouldn't let her make the change if she was actually able to even look at it. Thanks for the info. Still the same learning for me about Celebrity Air.......you cannot go directly to the actual carrier since you used Celebrity Air to book the flights. 1 Link to comment Share on other sites More sharing options...
Mr. Click Posted March 27 #5 Share Posted March 27 Celebrity Air is just a travel agent. If you book with almost any airline via a travel agent then the agent has control of the booking, not the airline so they cannot make a change. Same thing goes for a cruise booking. Book with a TA and they have control of the reservation, you cannot to go Celebrity with any change requests or problems. Link to comment Share on other sites More sharing options...
omahabob Posted March 27 #6 Share Posted March 27 Based on the experience of others, the airline takes 'ownership' of the reservation when it gets closer to the scheduled travel date, and can then make changes. I'm not sure how long that is, and obviously there's no guarantee the airline can accommodate a change, but it might be worth checking when you get closer to your travel date. Link to comment Share on other sites More sharing options...
39august Posted March 27 #7 Share Posted March 27 I once had to make a change directly with Delta and did so at no charge. Thanks for the tip about the airline "owning" the reservation at some point. My guess is after final payment? At any rate, that is something I will ask FBC in the future. Link to comment Share on other sites More sharing options...
rch3 Posted March 27 #8 Share Posted March 27 Dear old Delta! Our 2 hr. layover in Boston before flying to Lisbon is now 6 hrs and 5 minutes! Had the option to change but all alternative flights (using same departure point per the change rules) have virtually the same total travel time, and include 2 stops. Plotting how to make up for it in the Sky Club!! 1 Link to comment Share on other sites More sharing options...
jelayne Posted March 27 #9 Share Posted March 27 5 minutes ago, 39august said: I once had to make a change directly with Delta and did so at no charge. Thanks for the tip about the airline "owning" the reservation at some point. My guess is after final payment? At any rate, that is something I will ask FBC in the future. Normally the FBC booked flights are not ticketed until after final payment and it take a few weeks after final payment. Some airlines do no allow seat selection until the flight is ticketed, so if I have flight where I can’t select seats until ticketed I wait 3-4 days after final payment and call FBC to have them ticket the flight. 1 Link to comment Share on other sites More sharing options...
Jeremiah1212 Posted March 28 #10 Share Posted March 28 5 hours ago, Merc85 said: Delta just says she has to talk to Celebrity Air since they booked it for her. Maybe their site wouldn't let her make the change if she was actually able to even look at it. Thanks for the info. Still the same learning for me about Celebrity Air.......you cannot go directly to the actual carrier since you used Celebrity Air to book the flights. It shouldn’t matter in this case. Delta has policies for TA booked tickets. If the schedule change meets the guidelines they will rebook. This website is probably overkill but the policies are here: https://pro.delta.com/content/agency/us/en/policy-library.html It still leaves me with the impression her ticket doesn’t qualify for a free change based on the requirements which is why they kick it back to Celebrity. If that’s not the case, I would press it with Delta not Celebrity. Link to comment Share on other sites More sharing options...
Merc85 Posted March 28 Author #11 Share Posted March 28 50 minutes ago, Jeremiah1212 said: It shouldn’t matter in this case. Delta has policies for TA booked tickets. If the schedule change meets the guidelines they will rebook. This website is probably overkill but the policies are here: https://pro.delta.com/content/agency/us/en/policy-library.html It still leaves me with the impression her ticket doesn’t qualify for a free change based on the requirements which is why they kick it back to Celebrity. If that’s not the case, I would press it with Delta not Celebrity. Thanks for the info. Link to comment Share on other sites More sharing options...
Rare NutsAboutGolf Posted March 28 #12 Share Posted March 28 7 hours ago, hcat said: Delta changes flight times all the time..We used to check on times every day.. But we never had a problem changing flights..as they know it is usually their fault if there's a tight connection.. The more hands or bots that touch any res, the more headaches one can encounter .Hope it works out! Delta was the most on-time airline at 84%. I say this right now from an airport lounge waiting for our United flight to stop being delayed. Every 20 minutes, "further delay" (lol) Link to comment Share on other sites More sharing options...
Arizona Wildcat Posted March 28 #13 Share Posted March 28 8 hours ago, Merc85 said: I just learned something about Celebrity Air that I probably should have known but didn't. Our daughter booked her flights from Richmond to Heathrow with Celebrity Air on Delta through JFK with a 2 hour and 15 minute connection. Delta just changed the time of the flight from Richmond to JFK and now the connection is only 1 hour which she never would have booked initially given it's so short a time and it's an international flight. The Delta website lets her get into her flights and would allow her to change to a later flight out of JFK since they had a schedule change but when she goes to do it she cannot since Celebrity booked it not her And when she called Celebrity Air they said since it's a legal connection they won't change her to the next flight out of JFK (back to a 2 hour connection) without paying more money. So what I learned was that if you want to control your own destiny when the airlines make a change like this you have to book with them directly. Yup. Link to comment Share on other sites More sharing options...
Lastdance Posted March 28 #14 Share Posted March 28 I have had a love-hate relationship with FBC, as there are so many factors involved, not to mention the individual one speaks with on the phone; sometimes you just have to hang-up and call again accessing the quality of the individual’s prior knowledge. sometimes even asking lots of questions doesn’t = the end result wanted.🤪 Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now