39august Posted October 21, 2011 #2126 Share Posted October 21, 2011 Yes, Francois is the best! He arranged a sit down breakfast for suite pax when we sailed Serenade in Feb. and then escorted us off the ship and into the terminal to get our luggage. No one else off with us, so getting luggage was super easy! I wish all the concierges did this. He even remembered me from Navigator in 2005! Link to comment Share on other sites More sharing options...
mommabean Posted October 21, 2011 #2127 Share Posted October 21, 2011 Just had an email from his this morning as we are cruising on Liberty next week. He is Francois Roux. Have not met him yet. We will disembark mid November so can tell you more then (and I will check if he will be on the ship for the December sailings). This is huge news? When on earth did Francois move ships? He loved Serenade and was looking forward to going to Europe with her next summer for her Mediterranean cruises. He is wonderful. And as someone else mentioned, we have never seen another concierge walk the suite guests all the way off the ship and help them find their luggage. Gina Link to comment Share on other sites More sharing options...
lacey jane Posted October 21, 2011 #2128 Share Posted October 21, 2011 Anyone know who the current concierge is on the Adventure? just back llast saturday and Reshma is the concierge, wouldnt hold out for much ???? Link to comment Share on other sites More sharing options...
Addict Posted October 21, 2011 #2129 Share Posted October 21, 2011 Thanks for responding with all the nice comments about Francois! Looks like we're in for a good time. Link to comment Share on other sites More sharing options...
kimberley Posted October 21, 2011 #2130 Share Posted October 21, 2011 just back llast saturday and Reshma is the concierge, wouldnt hold out for much ???? My daughter and friends are sailing in a Gran d Suite next Saturday and has heard nothing!!!! No emails ect Link to comment Share on other sites More sharing options...
kimberley Posted October 21, 2011 #2131 Share Posted October 21, 2011 Thanks for responding with all the nice comments about Francois! Looks like we're in for a good time. I second that Sue Link to comment Share on other sites More sharing options...
Addict Posted October 21, 2011 #2132 Share Posted October 21, 2011 I second that Sue Well Francois managed to send the emails out today. So it's a good start. :D Link to comment Share on other sites More sharing options...
mommabean Posted October 21, 2011 #2133 Share Posted October 21, 2011 Who is the current Concierge on the Liberty? We will be cruising in December. I found out that Francois will be on Liberty until December 15th. I hope you will be on before that time so you can experience his charm, style and great attention to detail. Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
QuitMyDayJob Posted October 21, 2011 #2134 Share Posted October 21, 2011 just back llast saturday and Reshma is the concierge, wouldnt hold out for much ???? Sounds disappointing. Can you give us more detail? :( And do you happen to know if this will still be the concierge in January? Jane Link to comment Share on other sites More sharing options...
crusinbikers Posted October 21, 2011 #2135 Share Posted October 21, 2011 I found out that Francois will be on Liberty until December 15th. I hope you will be on before that time so you can experience his charm, style and great attention to detail. Sent from my iPhone using Tapatalk mommabean - We are also admirers of Francois and hope he will be back on board the Serenade the end of January! Link to comment Share on other sites More sharing options...
mommabean Posted October 22, 2011 #2136 Share Posted October 22, 2011 mommabean - We are also admirers of Francois and hope he will be back on board the Serenade the end of January! His new contract begins on Feb 4th and hopefully back on Serenade. I suppose it depends on whether or not Liberty management is successful in stealing him away. It seems you will just miss him either way. :( Change your cruise! :D Gina Link to comment Share on other sites More sharing options...
mommabean Posted October 22, 2011 #2137 Share Posted October 22, 2011 Sounds disappointing. Can you give us more detail? :( And do you happen to know if this will still be the concierge in January? Jane Here is one post about Reshma. Hopefully you will like her - hopefully we will like her, too. She might turn out to be wonderful. http://boards.cruisecritic.com/showpost.php?p=30239294&postcount=4059 And another post - http://boards.cruisecritic.com/showpost.php?p=30011675&postcount=1984 Sometimes the first and only impression someone gets of a crew member isn't always the greatest. I know I've been quick to judge that way only to realize on a later cruise how much I really like the person. Sometimes one incident clouds our impression. Or maybe someone has just had an off week. Go into it with an open mind and no preconceived idea and maybe she'll be just fine - or better. Gina Link to comment Share on other sites More sharing options...
crusinbikers Posted October 22, 2011 #2138 Share Posted October 22, 2011 His new contract begins on Feb 4th and hopefully back on Serenade. I suppose it depends on whether or not Liberty management is successful in stealing him away. It seems you will just miss him either way. :( Change your cruise! :D Gina Thanks! - Don't have to change yet, February 4th will be the 2nd half of our B2B. Will keep our fingers crossed. Link to comment Share on other sites More sharing options...
skiiergirl Posted October 22, 2011 #2139 Share Posted October 22, 2011 Here is one post about Reshma. Hopefully you will like her - hopefully we will like her, too. She might turn out to be wonderful. http://boards.cruisecritic.com/showpost.php?p=30239294&postcount=4059 And another post - http://boards.cruisecritic.com/showpost.php?p=30011675&postcount=1984 Sometimes the first and only impression someone gets of a crew member isn't always the greatest. I know I've been quick to judge that way only to realize on a later cruise how much I really like the person. Sometimes one incident clouds our impression. Or maybe someone has just had an off week. Go into it with an open mind and no preconceived idea and maybe she'll be just fine - or better. Gina Very well said. As a matter of fact, that is exactly what happened with us in regards to Francois. The first time we had him we thought he was awful. The second time he was fabulous. Link to comment Share on other sites More sharing options...
mommabean Posted October 22, 2011 #2140 Share Posted October 22, 2011 Thanks! - Don't have to change yet, February 4th will be the 2nd half of our B2B. Will keep our fingers crossed. OH good. Lucky you. Sometimes it's fun to have 2 different concierges. Or even better - maybe they'll call him back one cruise early. It happens. :) Gina Link to comment Share on other sites More sharing options...
Seatravelers Posted October 22, 2011 #2141 Share Posted October 22, 2011 Just had an email from his this morning as we are cruising on Liberty next week. He is Francois Roux. Have not met him yet. We will disembark mid November so can tell you more then (and I will check if he will be on the ship for the December sailings). Received our email from him as well;). I have had the great fortune to sail with him before and he ranks up in my top 3! He is fantastic, imho, and had even already taken care of one of our requests and responded back within hours. He is the creme de la creme:D See you next week aboard the Liberty TA and in the CL... to Addict: Francois is great, from my two cruises with him. Couldn't agree more. Just made my day knowing he will be handling the CL during the TA and all that entails:eek: with so many suite guests and D+. Should be interesting.... Link to comment Share on other sites More sharing options...
str6 Posted October 22, 2011 #2142 Share Posted October 22, 2011 We love Francios!!!! We are so excited that he will be on the Liberty when we sail in December! Link to comment Share on other sites More sharing options...
jst Posted October 26, 2011 #2143 Share Posted October 26, 2011 Could someone please tell me if Mariner is MR or MA, as I need to contact Luca and I have lost my list. Thanks:) Link to comment Share on other sites More sharing options...
TerriDHair Posted October 26, 2011 #2144 Share Posted October 26, 2011 Could someone please tell me if Mariner is MR or MA, as I need to contact Luca and I have lost my list.Thanks:) It is MA. Link to comment Share on other sites More sharing options...
jst Posted October 26, 2011 #2145 Share Posted October 26, 2011 Thanks Terri appreciate the reply:) Link to comment Share on other sites More sharing options...
TerriDHair Posted October 26, 2011 #2146 Share Posted October 26, 2011 Thanks Terri appreciate the reply:) You're welcome. :0 Also, I just got off Freedom and Willie was the concierge and Rahul the diamond concierge. Link to comment Share on other sites More sharing options...
truffles2 Posted October 26, 2011 #2147 Share Posted October 26, 2011 You're welcome. :0 Also, I just got off Freedom and Willie was the concierge and Rahul the diamond concierge. And, I might add, both are excellent IMHO. That includes Amit, when he is there. Link to comment Share on other sites More sharing options...
SherriZ366 Posted October 27, 2011 #2148 Share Posted October 27, 2011 And, I might add, both are excellent IMHO. That includes Amit, when he is there.Agree about the Freedom team of concierges! Link to comment Share on other sites More sharing options...
jst Posted October 30, 2011 #2149 Share Posted October 30, 2011 Just received an e-mail from Luca, he will be leaving Mariner to go on Vacation when she docks in Galveston. I believe he said Nadia will be taking over for him. Link to comment Share on other sites More sharing options...
sj25 Posted October 30, 2011 #2150 Share Posted October 30, 2011 This was the first time this past cruise we got to use the diamond lounge since we became diamond cause of size of ship we was on before this. But had Rahul he was great! Now being new at this how much do you tip them...did you tip each night or at the end. I did at the end and wanted to make sure for next time that I tipped enough...so honest answers would appreciate. thanks. :) Link to comment Share on other sites More sharing options...
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