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Just off Ruby, hugely disappointed


bassetdaddy

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Yes, I had it last week. Unfortunately, mine must have been sitting around and was not creamy but rather sticky.

 

I won't say it was creamy but I did enjoy it. On the other hand I picked it three times because I didn't see anything else I wanted which is a normal issue when we are on Princess. However breakfast in the dining room was very good and lunch was good as well.

 

Food is one of those things, what one finds delicious another finds not worth eating. BUT, I have never gone hungry on a cruise, there is always something to eat. In fact I could go for one of those chocolate chip cookies right now :)

 

Too bad I don't have that problem right now ;)

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I also was on this cruise and had a fabulous time. We thought everything we had in the MDR (DaVinci) was excellent. I had the Fettucine Alfredo as an appetizer every night and it was great. Also, all of our waiters were very attentive, with plenty of drink refills, etc. It's unfortunate that others had a negative experience. I guess, as in any restaurant, some employees are exceptional and some, less so!

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Here are some things that I disliked (many of these are preferences):

1. Bed was too firm and uncomfortable for me. My inside cabin Celebrity and RCCI beds were much more plush. Glad for only 3 nights on Princess here. Had a stiff back every morning to stretch out. I am mid-40s and never had to do this at home or at hotels.

2. Buffet breakfast and lunch. Boring and most was served cold. I had to watch to see when the hot food was 1st put out or it would be cold in a short time...check your heating elements!

3. Sancturary, Adagio and Skywalkers. If you like being able to access forward or aft interior viewing areas for daytime book reading, board/card games or just watching the ocean, you may be disappointed. Santuary (Viking Crown-type area for RCCI fans) requires a $20/day fee! I hate that! So pay, walk on a treadmill or become a member of the Bridge to be able to view to the ocean in front of the ship. I really missed this view for coming into port and watching the sea.

 

The aft Adagio and Skywalkers were reserved for "private parties" frequently during the day so could not view aft either!! For me, this alone would keep me from returning to Princess. At least I could lean over our balcony rail to see a little forward and aft, but no sweeping vista views.

 

4. Tiny theater. Did not go to the shows as there was no seating available. I have never seen such a small show theater on a cruise ship.

 

5. Low ceilings. It took about a day, but realized that the ceilings seemed lower than other ships we have sailed. I really missed the multi-story atriums (highest was 3 decks?) and multi-story dining rooms. My DH is 6'4" and noticed this especially. There seemed to be only a few inches between his head and the stateroom ceiling.

 

6. Convoluted floor plans. Open public stairs went up to locked doors, deadend halls/walkways and few forward to aft walking areas (unless you want to walk single-file though narrow cabin hallways). I finally decided that the best way to travel forward to aft was to always go to Deck 7 or Deck 15. It was much easier to travel on these decks. This is a poor design to lead people to deadends and locked doors!

 

We are obligated to sail on Princess again in May (Golden, 5-night). I had hoped that it would not have some of the "features" (like the Santurary) as Ruby, but just found out that these were added last year...bummer.

 

I am confident that the cruise in May will be better than spending a week at work! All ports will be new experiences too.

A few comments about your comments. We were on the Crown Princess last summer and noticed that the food preparation wasn't particularly good or consistent. When we inquired, we learned that the head chef was on vacation for a week. It certainly improved after the first seven days, after he returned. The menus were very similar to what I'd had on the Sapphire Princess in April but the preparation and execution wasn't nearly as good. Same food, same ingredients, same recipe, different execution.

 

For breakfast in the buffet, many people are unaware that you can step up to the chefs and order a freshly-made omelet or other food. Just ask. As I was standing there, waiting for my food, people would look at me strangely and when I explained what I was doing, they immediately jumped in and ordered food. :)

 

I have never, ever had a problem walking from one end of the ship to another nor met by a locked door. As long as you understand that because of the dining room and kitchen set-up, you can't walk towards the aft of the ship on decks 5 and 6, you won't have a problem.

 

For aft viewing during sailaway, try the Terrace Pool area. Not only is it a great viewing area but there's a bar there. :)

 

Please keep an open mind when you're on your Princess cruise in May. I hope you enjoy it.

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Thanks for the comments but I think its hard to judge fairly on a 3 day cruise.

 

 

I have to say that we recently experienced a lot of the same issues on a SEVEN day cruise to Mexico on the Sapphire.

 

There was supposed to be a Fiesta Night on the deck around the pool... there was nothing festive about it!! Only one of the cruise staff showed up, NO food, NO fruit, NO decorations... unless you call the Hawaiian leis they passed out decorations. Just the band and a few waiters pushing waterdowned drinks. I couldn't believe it!

 

Problem is... Celebrity is no longer cruising West coast ports, so maybe Princess feels they can do what they please... We have a cruise on the Golden coming up in March... if their current way of doing business continues, HAL will get our business.

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Are you sure the Alfredo was defective? As one of their specialties, Princess does it in a form that the pasta is served in a crusty parmesan bowl. I believe it is served that way in Rome. I have been to one of the chef's presentations that demonstrated how it is made. It's one of my favourites.
my younger ds ordered the Alfredo repeatedly on our recent cruise on the royal and each time it was served in a "bowl" of hardened Parmesan cheese.

 

We enjoy German night at the buffet, but everyone has different preferences

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I have to agree with the OP about quality of food - and we were on the Ruby 18 days so it has nothing to do with a short 3 day. The food was passable in the MDR, but other venues, wow, how disappointing.

However this doesn't mean I will never sail Princess again (going in May), it just means I don't think of them first in my vacation choices.

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We just returned from the 10 nite on 12/14 and I am convinced that the reason they do 2 shows is because of the theatre size. There is no was all passengers would fit because of the poor design, airplane seats and all! Those were the most uncomfortable seats we ever sat in and talk about feeling crowded :eek:!! My GF and her hubby were travelling with us and she has 2 torn rotator cuffs (sp?) and there was no way that she could be comfortable in those seats having to hold her shoulders in. We opted for the Explorers lounge shows which were fantastic. The 2 comedians and the juggler were great! I too was very unhappy with Princess and this was our first time on their ships. I was led to believe they were a nice upgrade to Carnival but found that not to be true. We took our 29 yr old daughter and this was her first cruise (her DH is in Iraq doing his 2nd tour) and she reallyfelt out of place age wise but had a good time with us old foggies lol! The 4 of us who have cruised before (us 4 times, our friends 2 times) were all very disappointed with alot of things. Carnival surely beats them in the food area and cabin size also is in Carnivals court! Staff friendliness Carnival also has wrapped up (of course with a few exceptions) we saw very few smiling personell on the Ruby :o.

The floor plans of the ship was really bad...dead end halls, and to top it off there was mold on fruit 2 times in the buffet! Once in the lemon slice container and the waiter tried picking slices out! I made him take the whole container to the kitchen, UGH! and the second time was the following morning on the cantalope rind....both were reported on our comment cards too. Very upsetting not to mention that we too found the food cold on the breakfast buffet and what is with making waffles at the pizza station :confused:.

Won't be going on Princess for a long time, if ever again. I really want to do a round trip Ca to Hawaii and Princess and Holland America are the only 2 that do that itinerary so I am stuck between a rock and a hard place. Does anyone know why RCL stopped doing their R/T to Hawaii????

If you weren't too satisfied with your Princess cruise, believe me, you will really be unhappy on RCL to Hawaii. We have sailed to Hawaii on the Radiance of the Seas and although the ship is gorgeous, the cuisine was the worst EVER!!! The service in MDR was wonderful, but by the end of the first week, the DR was half empty because people stopped coming. Everyone felt they would have a much better chance of eating something decent if they went to the buffet. And even there, it was slim pickins. Whereas we have sailed on a number of ships to Hawaii, including Celebrity and HAL, and found that overall, Princess does the best job on that run. Yes, we have recently found a Princess cruise here and there that was less than satisfying, but overall I feel safer chosing them than RCL.

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Thank You Deb!

And, believe it or not, I am not talking about the buffet.... but drinks IN THE DINING ROOMS!!!!! :mad:

 

If we weren't fighting the hoards at the trough (so to speak) we went thirsty and hungry... I am NOT kidding. It was a real problem... :(

 

Ohhhhh, and the pretension and sarcasm was rampant...

I had purchased a drink card - and they seemed to have every single imaginable excuse why I couldn't be served. It was HORRIBLE.

 

I know there are a few Princess Cheerleaders who will say - Ohh, I thought the food and dining were great... I am trying to be respectful of other opinions, but there is simply NO way by any stretch of standards that anything we experienced was anything but horrible.

 

One example... we had ordered all of this stuff on the breakfast card - and my husband went up to bring us omelets and bacon to have a full breakfast on our nice caribe balcony... They dropped off ONLY grapefruit and orange juice with the coffee... No croissant or bread, no fruit or yogurt... My husband came back from the buffet with two omelets that were the most disgusting things that I have EVER seen - burnt brown crispy on the outside and a slimey raw mess of sauteed onions and peppers on the inside... And, there is no way that the tiny, hard, shards that they called bacon were acceptable. It was BAAAADDDD.... Not to mention the little 2oz. shot glasses of juice. This, my dear, was just the beginning.... one slight example... Just the very first morning of the very first day... 'welcome aboard'. :mad:

 

WE PRACTICALLY WENT HUNGRY AND THIRSTY.

 

No amount of rationalization or cheerleading by Princess fans can do anything to change what we experienced from food and beverage on that ship.

Boy do I agree with you!! The bacon was shredded....it looked like they took a whole package, cooked it too much and then that whole "BRICK" just crumbled apart.

I went to the captains circle desk and even the lady there had an attitude. I was shocked :eek: that she would have such a sour face and tone in her voice. When I told her of the mold and a few other situations and said that I was very disappointed on many levels and told her it was unlikely that we would cruise Princess again her comment was "That is fine".

Another person that really had an attitude ws the blonde girl in the casino who was announcing. She was the most shabby lookin person I have seen in a while. It looked as if she never brushed her hair (no, that was no "STYLE") and one nite my daughter brought her laptop to the bar to she our friends the whale pics and she was scolded quite rudely and told to take it out of the casino area. Well, there are no signs anywhere and she was not connecting to the internet but it was that TONE in her voice that was not what it should have been. She could have handled the situation much nicer. I went right to tthe front desk and gave them my comment card and told them of her attitude and how sarcastic she was. I really did not see what the problem was but I guess you can not even have a cell phone near the casino....too bad they don't have signs posted - "No electronic devices", that would solve their problems don't you think?

 

For it being a new ship, I think they need 90% new staff!!!! Like I said, I am sooo glad that we are already booked on Carnival next year to go back to Aruba! The only time I would ever consider Princess again would be when we are ready to go to Hawaii. I think that will be a couple of years down the road tho so maybe by then they won't have a corner on the R/T California market. RCL does not do the R/T anymore from what I can see. It is only HAL and Princess....wow....big choice! That is one big reason we are going to wait a few years and do some other itineraries before Hawaii. Carnival just added Aruba to their ports of call so maybe they will do a R/T hawaii in the future (I can hope can't I???) lol

 

Hope everyone has a happy holiday season!

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If you weren't too satisfied with your Princess cruise, believe me, you will really be unhappy on RCL to Hawaii. We have sailed to Hawaii on the Radiance of the Seas and although the ship is gorgeous, the cuisine was the worst EVER!!! The service in MDR was wonderful, but by the end of the first week, the DR was half empty because people stopped coming. Everyone felt they would have a much better chance of eating something decent if they went to the buffet. And even there, it was slim pickins. Whereas we have sailed on a number of ships to Hawaii, including Celebrity and HAL, and found that overall, Princess does the best job on that run. Yes, we have recently found a Princess cruise here and there that was less than satisfying, but overall I feel safer chosing them than RCL.

 

We found this exact same thing on our last RCI cruise (and this was before cut backs and these current economic times). If the MDR wasn't out of what you ordered, it was a rare occasion. And what was served was really undescribeable in most cases. And the buffet made Princess look like a 5 Star restaurant. We were sailing on a 14 day cruise, so it wasn't even a mini cruise. I have to say, it was the last time we sailed with RCI and wouldn't even consider them again.

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Just returned from the 12/17 3 day Ruby.

 

The chef should be embarrassed to put his name on the food!

The food was downright crappy.

 

Welcome aboard buffet a disgrace.

 

We ate in the dining room ist 2 nites(anytime dining):

 

Ist nite the waiter didn't even introduce himself, then ignored us thru a 2 hour meal(finally had to get tough to get coffee)--

2nd nite good service--bad food --poor choices-poor quality

 

3rd nite wnt to the buffet instead

 

We took this to get Platinum status-- now I'm not sure why--all else being equal we'll go carnival, Holland, or celeb!

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Platinum Princessite here and mind you, I am generally *too* easy to please, but having talked 11 friends into booking the 3-night Ruby (12/14-17) to introduce them to Princess, I have to say that not one of them said they would return; and I would have to think hard before booking again.

 

Entertainment was nice. The ship was decked out beautifully for Christmas. We saw a hilarious and refreshing comedian, Troy Thirdgill:

 

http://www.troythirdgill.com/

 

The show "Broadway Ballroom" was splendid. Very talented quartet of singers and convincing ballroom dances performed as part of the vocal montages...however, during the opening show, the Cruise Director went on about "had you been on a longer cruise, you would have also seen these two additional production shows..." There were three nights, why stage "Broadway Ballroom" on two days and not throw in another production show that was obviously casted and ready to go?

 

The disappointment I found in coming back to Princess after an absence during which I sailed RCCL and Celebrity was the food service. The anytime dining is convenient, yes, but I found the service to be disinterested. Example: for the "gala" dinner, some sort of lemon and thyme-infused sorbet was included on the menu as a plate cleanser before the main course. Silly us at the table, thinking that was a fixed part of the menu; we didn't order it, so we did not receive it. (Believe me, my life will go on without another sorbet, but it's just the idea. It seems that all the "special" things I used to take for granted about Princess now were at extra cost. Lobster balcony dinner. Champagne breakfast on your balcony. $$$ and translated as no lobster on the menu and no hot items for room service breakfast. Bleeah.

 

There was a "White hot" dance party around the pool. My traveling mates wondered where the Caribbean hors d'oeuvres were, a la RCCL? The tropical fruit station? Nothing. Just waiters selling drinks, line dances and free (!) streamers.

 

And having talked up Princess and the Italian specialties in the dining room, was I ever embarrassed when one of out party ordered Alfredo that obviously had been sitting under a heat lamp to the point where the cheese formed a hardened "spider web" around the edge of the plate. We gave up by the time "Italian night" appeared as the coming attraction for the dining room and ate in the Cafe Caribe topside, which was staging some kind of German dinner with sausages, knockwurst, bratwurst, sauerkraut...ach du lieber. Thank goodness for the non-Germanic hot shrimp dish they put out.

 

I know....kvetsch kvetsch kvetsch. It's just not the Princess I remembered and it was sad to experience. Sorry to be Donald Downer. Meanwhile, happy holidays to all!

 

I was on the same cruise and for a 3-Night cruise it was excellent. If you compare Royal Caribbean, Carnival, NCL, and Princess on a 3-Nighter this cruise is definitely second to NCL.

 

Not sure when your traveling mates were the last time on RCCL but currently Royal Caribbean has nothing even closely resembling the "White Hot Night" on Princess or the original "Hot White Nights" on NCL which makes the "Caribbean hor d'ouvres" an obsolete issue.

 

I was not that happy about the food either: the first night it was not so good, the second night OK, the third night was good. Though hungry you do not have to go. The Sandwiches in the I Cafe were delicious.

 

But since you mentioned RCCL: their food is declining rapidly unless you pay in a specialty restaurant which you have the option on Princess as well.

 

Overall it was a good to excellent 3-Nighter and easily would rank near the top in an apple to apple comparison.

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Just returned from the 12/17 3 day Ruby.

 

The chef should be embarrassed to put his name on the food!

The food was downright crappy.

 

Welcome aboard buffet a disgrace.

 

We ate in the dining room ist 2 nites(anytime dining):

 

Ist nite the waiter didn't even introduce himself, then ignored us thru a 2 hour meal(finally had to get tough to get coffee)--

2nd nite good service--bad food --poor choices-poor quality

 

3rd nite wnt to the buffet instead

 

We took this to get Platinum status-- now I'm not sure why--all else being equal we'll go carnival, Holland, or celeb!

 

 

 

Yes, my experience exactly. I've been on a few other 3 nts. on different lines. This was definitely the worst food and service. I'm not sure why some people feel we should expect it just because it's only 3 nts.

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Yes, my experience exactly. I've been on a few other 3 nts. on different lines. This was definitely the worst food and service. I'm not sure why some people feel we should expect it just because it's only 3 nts.

 

 

I agree, been on carnival, NCL , and Celeb short cruises and had good food.

Dined w/ 2 diff travel agents who felt 3 nite cruises were a lead in for newbies to go on longer cruises. If that's the case, they won't be going on Princess.

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I have been following this thread. We have taken two three day Princess cruises. We call them the Repo cruises. Honest they are never up to snuff and the food can be very bad.

We view them as just an R&R thing and do not even think of them as a standard cruise. Not a flame just we have zero expectation of what we might encounter on a three day Princess Cruise.

Now if we booked a line that provided one every week a different story. Carnival is the only line that does that now local. RCI used to with Monarch, but just has not worked out for us to try.

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I have been following this thread. We have taken two three day Princess cruises. We call them the Repo cruises. Honest they are never up to snuff and the food can be very bad.

We view them as just an R&R thing and do not even think of them as a standard cruise. Not a flame just we have zero expectation of what we might encounter on a three day Princess Cruise.

Now if we booked a line that provided one every week a different story. Carnival is the only line that does that now local. RCI used to with Monarch, but just has not worked out for us to try.

 

Very true! ;)

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I have been following this thread. We have taken two three day Princess cruises. We call them the Repo cruises. Honest they are never up to snuff and the food can be very bad.

We view them as just an R&R thing and do not even think of them as a standard cruise. Not a flame just we have zero expectation of what we might encounter on a three day Princess Cruise.

 

The problem is that a lot of people think of these short cruises as an opportunity to introduce friends to Princess, like the OP and myself on the 2 day Dawn Princess last year. Now I know better and will never try that again, for fear of giving my friends a bad first impression. I'm surprised that Princess doesn't realize that these short cruises are opportunities to make some new loyal customers.:(

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I have been following this thread. We have taken two three day Princess cruises. We call them the Repo cruises. Honest they are never up to snuff and the food can be very bad.

We view them as just an R&R thing and do not even think of them as a standard cruise. Not a flame just we have zero expectation of what we might encounter on a three day Princess Cruise.

Now if we booked a line that provided one every week a different story. Carnival is the only line that does that now local. RCI used to with Monarch, but just has not worked out for us to try.

 

 

I'm just curious as to why suddenly a 3 day comes along and the food is bad and the service is bad. Then they're back to original schedules and it goes back to normal? I'm just trying to figure out why that would happen. I'm really not trying to be flip, genuinely curious to know.

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I'm just curious as to why suddenly a 3 day comes along and the food is bad and the service is bad. Then they're back to original schedules and it goes back to normal? I'm just trying to figure out why that would happen. I'm really not trying to be flip, genuinely curious to know.

 

Sad but as someone stated it's simple not their forte. The staff, like some experienced cruisers, may not see it as a 'real' cruising experience. So, whenever in doubt, lower your expectation. I have experienced a different passenger mix on the shorter cruises but never a lowering of standard and service by the staff. Then it could all be planned that way:D People rightfully report what they EXPERIENCED and all best taken with a grain of salt.

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I'm surprised that Princess doesn't realize that these short cruises are opportunities to make some new loyal customers.:(
Sometimes, there's a three or four-day gap between schedules when they want to position a ship at a particular port on a particular day, so they sell these as "Sampler" cruises. They're really afterthoughts. I booked one for next year on the Sapphire. As it's a B2B with a 7-day cruise, I'll be able to compare it to a more "normal" itinerary.
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It is really hard to believe that the quality of service and food for three day cruises is much less (if less at all) than it is for week long cruises. The meals are mass produced function food. The only thing I would imagine that might impact quality would be a massive turnover in staff. But anyone hoping to get a fine dining experience in any cruiseline's MDR is in for a letdown. You can get a good restaurant experience in the specialty restaurants. Some lines have better MDRs than others. My feeling about Princess is that it wouldn't bother me in the least if they hired a new executive chef.

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I have to agree with the posters who were dissatisfied passengers on the Ruby. We did the Ruby's Transatlantic sailing in April, and were very disappointed in service throughout the ship, and cuisine preparation and quality were quite poor. Yet, our other cruises on Princess this year, ranged from good to wonderful, depending on the ship. For the newest ship in the fleet, the Ruby, one would think they would put their best people on staff, but we found it to be the worst service on any ship we had ever sailed throughout our years of sailing.:eek: And yet, the Grand, last January on the 14 day Caribbean sailing, which is one of the older ships, was the greatest!!! So great, in fact, that we are doing them again next month. :)

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The problem is that a lot of people think of these short cruises as an opportunity to introduce friends to Princess, like the OP and myself on the 2 day Dawn Princess last year. Now I know better and will never try that again, for fear of giving my friends a bad first impression. I'm surprised that Princess doesn't realize that these short cruises are opportunities to make some new loyal customers.:(

 

We were on the Dec. 17 cruise with two other couples who had not been on Princess but had been on RCCL and Celebrity as well as Carnival. They all had a great time and were impressed with the ship and service as well as the food. My husband and I are Elite with Princess but this was our first time on this class of ship. I thought the International Cafe (which had great salads, sandwiches and pastries and dessert as well as specialty coffees was great as was Vines which offered wines by the glass (which if you purchased) sushi and top of the line cheeses were offered complimentary.

It was obvious to me that many of those at the pursers desk were newbies but if you asked for someone with experience who could answer a question that was not a standard one there was someone you could talk to. I interacted with the Captain's Circle rep and she was very helpful to me. My only disappointment was the advertised Elite,Platinum and Suite cocktail lounge held each evening at Skywalkers. I did not go the first night so I can't speak to that evening's offerings but Friday night there was supposed to be sushi (which was not there) and the publicized offering for Saturday night was not offered as well. Initially we were told that the sushi would be on Saturday after not having been there on Friday so I really don't know what happened there. We went to the buffet and filled a very pleasing assortment of appetizers to have with our cocktails on our balcony instead.

We enjoyed the comedian as well as the new production show (Once Upon a Dream) which was a different show from the 12/14 cruise. Obviously the singers and dancers may have been presenting new material and the repeat of the same show on the 12/14 cruise may have been due to "learning" the material. The last two Princess cruises we were on were on the small ships and it was obvious that the "talent" is on the larger ships.

Again, everyone that we traveled with on this short getaway weekend had a great time and would sail Princess again. Was everything perfect? No, but is it ever? The staff switched into high gear with more onboard activity when the Princess Cay stop was cancelled. Gail

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We were on the Dec. 17 cruise with two other couples who had not been on Princess but had been on RCCL and Celebrity as well as Carnival. They all had a great time and were impressed with the ship and service as well as the food. My husband and I are Elite with Princess but this was our first time on this class of ship. I thought the International Cafe (which had great salads, sandwiches and pastries and dessert as well as specialty coffees was great as was Vines which offered wines by the glass (which if you purchased) sushi and top of the line cheeses were offered complimentary.

It was obvious to me that many of those at the pursers desk were newbies but if you asked for someone with experience who could answer a question that was not a standard one there was someone you could talk to. I interacted with the Captain's Circle rep and she was very helpful to me. My only disappointment was the advertised Elite,Platinum and Suite cocktail lounge held each evening at Skywalkers. I did not go the first night so I can't speak to that evening's offerings but Friday night there was supposed to be sushi (which was not there) and the publicized offering for Saturday night was not offered as well. Initially we were told that the sushi would be on Saturday after not having been there on Friday so I really don't know what happened there. We went to the buffet and filled a very pleasing assortment of appetizers to have with our cocktails on our balcony instead.

We enjoyed the comedian as well as the new production show (Once Upon a Dream) which was a different show from the 12/14 cruise. Obviously the singers and dancers may have been presenting new material and the repeat of the same show on the 12/14 cruise may have been due to "learning" the material. The last two Princess cruises we were on were on the small ships and it was obvious that the "talent" is on the larger ships.

Again, everyone that we traveled with on this short getaway weekend had a great time and would sail Princess again. Was everything perfect? No, but is it ever? The staff switched into high gear with more onboard activity when the Princess Cay stop was cancelled. Gail

 

 

Great points.

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What I also should have mentioned was how affordable this cruise was. Living in south FL comparing the prices of this cruise to driving , paying for hotel (resort) and food for three nights would have been two or three times the price for similar services and amenities.

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