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HELP-Princess Oversold Offer

iancal

By iancal,
in Princess Cruises

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iancal

iancal

Posted
Posted

Can a Princess expert answer this one?

 

We have a South American Cruise booked for Feb/March. Princess is oversold. They have made the following offer. Rebook at no charge the cruise to a 2015 sailing and 1) be upgraded from a balcony to a mini suite and 2) the $4800. that we paid for the cruise will be given to us in the form of an on board credit that must be used on the rebooked cruise.

 

It seems to me that we would have a great deal of trouble using a $4800 on board credit, or getting value from it.

 

So I wonder if we should wait it out and see if the offer gets better or if the parameters of the offer will change to our benefit? We are ambivalent at this point but if the offer changed to a refund of our $4800. instead of an OBC or even a credit against a future cruise we would be more predisposed to accept. Air is booked but on points so minimal dollar loss there.

 

Any advice or experiences to share? Thanks.

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Loonbeam

Loonbeam

Posted
Posted

You could always make a counter offer - ask for all or part of it as an FCC. Depends on how overbooked they area.

 

Personally, I'd be inclined to take it and book something else this year if you have the flexibility.

 

It's worth noting than OBC can be used to get chips from the casino and cashed in chips are refundable as cash end of trip.

 

Can a Princess expert answer this one?

 

We have a South American Cruise booked for Feb/March. Princess is oversold. They have made the following offer. Rebook at no charge the cruise to a 2015 sailing and 1) be upgraded from a balcony to a mini suite and 2) the $4800. that we paid for the cruise will be given to us in the form of an on board credit that must be used on the rebooked cruise.

 

It seems to me that we would have a great deal of trouble using a $4800 on board credit, or getting value from it.

 

So I wonder if we should wait it out and see if the offer gets better or if the parameters of the offer will change to our benefit? We are ambivalent at this point but if the offer changed to a refund of our $4800. instead of an OBC or even a credit against a future cruise we would be more predisposed to accept. Air is booked but on points so minimal dollar loss there.

 

Any advice or experiences to share? Thanks.

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icat2000

icat2000

Posted
Posted (edited)

It would be the flights that.would concern me. You cant change them yet and have no idea what they would cost as they havent been released. Do you lose the flight money all together if you cancel. Reading your posty again, i see you booked.them on points. Can you still do that in 2015.

Edited by icat2000
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hpeabody

hpeabody

Posted
Posted

I recently accepted a "move over" offer myself (Though I was not as high a category as you) I was told the $ refund would be given as OBC on the new cruise .... BUT the agent said it is REFUNDABLE OBC. I was given a specific phone number to call him back if I needed. I would call Princess back and ask again to clarify about the refundability of the OBC. I would have preferred it given as FCC (future cruise credit), but this can work for me.

 

PS, I was not given an option to "think about it" I had to say yes on the spot or he would go on to another passenger.

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caribill

caribill

Posted
Posted (edited)
Can a Princess expert answer this one?

 

We have a South American Cruise booked for Feb/March. Princess is oversold. They have made the following offer. Rebook at no charge the cruise to a 2015 sailing and 1) be upgraded from a balcony to a mini suite and 2) the $4800. that we paid for the cruise will be given to us in the form of an on board credit that must be used on the rebooked cruise.

 

It seems to me that we would have a great deal of trouble using a $4800 on board credit, or getting value from it. This type of offer usually comes with cash back at the oend of the cruise if you did not spend all of the OBC.

 

So I wonder if we should wait it out and see if the offer gets better or if the parameters of the offer will change to our benefit? We are ambivalent at this point but if the offer changed to a refund of our $4800. instead of an OBC or even a credit against a future cruise we would be more predisposed to accept. Air is booked but on points so minimal dollar loss there. They are not waiting for you to decide. If they do not hear from you (or possibly already) they will make the offer to someone else. They will also usually cover the cost of redepositing your airline points.

 

Any advice or experiences to share? Thanks.

 

see above in red

Edited by caribill
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Pia1913

Pia1913

Posted
Posted
I recently accepted a "move over" offer myself (Though I was not as high a category as you) I was told the $ refund would be given as OBC on the new cruise .... BUT the agent said it is REFUNDABLE OBC. I was given a specific phone number to call him back if I needed. I would call Princess back and ask again to clarify about the refundability of the OBC. I would have preferred it given as FCC (future cruise credit), but this can work for me.

 

PS, I was not given an option to "think about it" I had to say yes on the spot or he would go on to another passenger.

 

Any moveover offer I've known gives you at least 24 hours.

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crackupforlaughs

crackupforlaughs

Posted
Posted

A few years ago we got a call to change our cruise date to the week after ours was to leave and they would upgrade us to a full suite (from a mini) and refund half of our money. I recall that it was initially listed as OBC, but we didn't spend that much so when I checked out, I was given quite a wad of cash.

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scrider

scrider

Posted
Posted

We just accepted a moveover offer to change to a cruise, same date, same cruise in 2015. We're being upgraded in room, and getting the price of the cruise in OBC. Any unused OBC will be reimbursed to us. Since our travel arrangements were made through Princess, they are cancelling everything and just re-doing it for the next cruise. Basically, we're getting a suite, and a free cruise for putting off our trip for a year. What's not to like????? Being retired and able to travel whenever makes a BIG difference.

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Coral "Live from...." Rare

Coral

Posted
Posted
Any moveover offer I've known gives you at least 24 hours.

 

I have called back on a few offers within hours and the offer was no longer available.

 

Other times, they have continued to contact my agent every day with a better offer for several days.

 

It all depends on how others respond.

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Ethel5

Ethel5

Posted
Posted
Hi New Member:

 

We will be on the Ocean Princess on 4/3/15 Singapore to Dover 60 + day's....

 

If you will be on this cruise we would like to meet....

 

Chat with you soon....

 

Welcome to CC.....

 

Here is the Roll Call for your cruise. There will be many people there with all kinds of info.

 

http://boards.cruisecritic.com/showthread.php?t=1855777

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iancal

iancal

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Thanks all. I have instructed our TA to accept the offer conditional on any unused OBC being credited back to us at the end of the cruise.

 

We have an open schedule so this is not an issue. We already have a alternate last minute cruise in mind and fortunately our surrounding land reservations can be cancelled.

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MaChere

MaChere

Posted
Posted
We just accepted a moveover offer to change to a cruise, same date, same cruise in 2015. We're being upgraded in room, and getting the price of the cruise in OBC. Any unused OBC will be reimbursed to us. Since our travel arrangements were made through Princess, they are cancelling everything and just re-doing it for the next cruise. Basically, we're getting a suite, and a free cruise for putting off our trip for a year. What's not to like????? Being retired and able to travel whenever makes a BIG difference.

The key....being able to travel whenever. We aren't retired and vacation days are specific and not easily changed. Sounds like a winning deal if retired and can travel whenever!

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iancal

iancal

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Thanks for the comments.

 

We took the offer.

 

We had a con call with our TA and Princess this morning and accepted the offer. It includes selecting any 14 day cruise gratis, they will cover the costs of cancelling our air reward tickets, they will upgrade us to a mini suite, and they will refund any portion of the fare on our cancelled fare that is not used onboard the free fare.

 

We are very, very pleased.

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  • 2 weeks later...
dtb55

dtb55

Posted
Posted
Can a Princess expert answer this one?

 

...It seems to me that we would have a great deal of trouble using a $4800 on board credit, or getting value from it. ...

 

 

Any advice or experiences to share? Thanks.

 

 

I had a similar situation once. My three kids were asked to give up their mini suites and were upgraded to a suite and we were given $10,000 in OBC. We managed to blow $7,000 on a two week cruise and we received a check for the remaining about two weeks later. It was nice to not have to worry about spending on the cruise. We had a blast.

 

 

 

Denise

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