Complimentary Internet for Suites?

[elkay68]

I am on the phone with them now. The agent said no and they are going to remove from the flyer/website :(

[likeadisguise]

Sounds like someone updated an old version of the file and no one noticed. If you made a new suite booking during the time it was posted you might have a chance to get the unlimited internet, but I wouldn't hold my breath on that.

 

And yes, the Princess FB answers people, but it's not even 7:00 a.m. in California yet.

[-Lew-]

 

From Princess Customer Relations.....

 

Thank you for your email. Unlimited internet access is not a suite amenity.

Why am I not surprised?

 

Misinformation permeates throughout Princess...from Customer Service to the Pursers Desk onboard to marketing. :confused:

 

Lew

[compozer]

I have a good friend that is cruising right now in a suite and she said NO there is no unlimited. RATS - would love it for our TA. Would love them to give it back to us.

[Iamcruzin]

This same stuff happens at the company I work for. Year after year some lazy administrators assistant or marketing staff member sends out the same memo from the previous year and just changes the date at the top of the memo but doesn't bother to update the information. Sometimes the memo is sent out from someone who doesn't even work for the company any more. It must be nice to have a job where you don't have to be accountable for your actions. I'm referring to the company I work for not Princess.

[cflutist]

Does this mean that suite pax lose the priority reservations for Chef's table etc? That doesn't cost Princess any money.

[caribill]

Sounds like someone updated an old version of the file and no one noticed.

 

Just like the Patter.

 

Four years after Price Rainier III of Monaco passed away, the Patter for the day the ship stopped at Monaco listed him as the current ruler.

[shredie]

I went to the Princess Facebook page and saw that two people have posted about this.

 

What is wrong at Princess? These PR missteps are unbelievable. First the Regal up charge snafu and now this? Is no one supervising the minions? Isn't someone in charge of approving what gets out and when? Apparently, the passengers are in charge of spotting problems.

[waltd]

Sorry but this happens in any large corporation. I worked for a Major Entertainment Company in Century City and I can tell you I found mistakes day after day from other departments. Short staff, over worked staff, under paid staff, long hours and they acted like no one cared. Was embarrassing since I dealt with the public who also complained loudly.

[Pam in CA]

What is wrong at Princess? These PR missteps are unbelievable. First the Regal up charge snafu and now this? Is no one supervising the minions? Isn't someone in charge of approving what gets out and when? Apparently, the passengers are in charge of spotting problems.

It all comes down to attention to detail. Major Internet-based companies had a QA department that checked every page for accuracy, spelling and grammar. The ones I knew of have all been eliminated. It's not at all unusual to see obvious errors in headlines and copy these days. It makes me cringe since we're teaching our kids to spell and use grammar correctly yet they see misuse just about everywhere they go.

 

On several cruises, I've seen the Patter misprinted with another cruise's or day's daily activities. The excuse has always been that English isn't the primary language of the person or people putting together the Patter. Which of course is a stupid cop-out. If nothing else, the CD has final approval before printing and distributing.

 

As for the free Internet page(s), I kind of figured that someone had reused an old page.

[bhopal21]

Almost 4 hours later and it is still on the website as having free internet for suites.

 

Mike:)

[likeadisguise]

What is wrong at Princess? These PR missteps are unbelievable. First the Regal up charge snafu and now this? Is no one supervising the minions? Isn't someone in charge of approving what gets out and when? Apparently, the passengers are in charge of spotting problems.

Well, I think this is in a different category that the Regal up-charge situation (or the completely uncommunicated Sanctuary price increases earlier this year, or even the original elimination of the unlimited internet benefit for suites) -- those were examples of policy decisions that became disasters because they were communicated incredibly poorly (as in, not at all!) to customers and also handled badly internally, as the front-line customer service reps had not been updated either.

 

This latest snafu is, as Pam notes, bad quality control/lack of proofreading.

Edited June 19, 2014 by likeadisguise

[shredie]

Well, I think this is in a different category

 

Well, yes, but I meant they are both potential PR disasters, suggesting Princess doesn't pay sufficient attention to what effect their actions might have.

[TracieABD]

I just called Princess customer service. The rep. could see the "unlimited wireless access and use of Internet Cafe" if she entered from the external site. When she accessed from the internal site, she did not see that particular line.

After being put on hold (for an unusually long time), so she could consult with her supervisor, I was told that Princess would honour the free internet, as it was on the webpage the day that I booked the suite.

She told me that I was to go to the Purser's desk on the first day and ask them to access my booking. Princess has placed a note on my booking stating that I am entitled to unlimited internet.

 

I will report back on whether or not this occurs next month when I am on the Grand. Fingers crossed!

[dickinson]

I just called Princess customer service. The rep. could see the "unlimited wireless access and use of Internet Cafe" if she entered from the external site. When she accessed from the internal site, she did not see that particular line.

After being put on hold (for an unusually long time), so she could consult with her supervisor, I was told that Princess would honour the free internet, as it was on the webpage the day that I booked the suite.

She told me that I was to go to the Purser's desk on the first day and ask them to access my booking. Princess has placed a note on my booking stating that I am entitled to unlimited internet.

 

I will report back on whether or not this occurs next month when I am on the Grand. Fingers crossed!

 

When did you book? How long has it been on the website? I booked a few months ago so I think I'm out of luck on this :(

[TracieABD]

When did you book? How long has it been on the website? I booked a few months ago so I think I'm out of luck on this :(

I received an upsell yesterday. The info is still on the website, so you may be able to get a note added to your booking. It took my about 20 minutes, but if it works, it is totally worth it!

Call Customer Service, if you have the time. Can't hurt. Might help!:)

[MustangGT]

Got a reply to my post on Princess Facebook page -

Princess Cruises Hi Debbie, we apologize for the confusion regarding our suite benefits. We refreshed our suite benefits flyer this week, and unfortunately the incorrect version was uploaded to princess.com. We are updating the file immediately. We apologize for the inconvenience due to our uploading glitch. We're thrilled to welcome you onboard, and we hope you enjoy an unforgettable suite experience!

 

Bummer!! Maybe if we hadn't brought it to their attention, they would not have realized their error. :D

Hope you don't have to jump through too many hoops Tracie when you board!

[-Lew-]

 

Princess has placed a note on my booking stating that I am entitled to unlimited internet.

I certainly hope you have better luck than I did...

 

We booked a suite on the 2013 Royal TA before unlimited free internet was discontinued. I contacted my TA who in turn contacted Princess who said they placed a note in my file stating I was entitled to free internet. Guess what? Right..no note!

 

I had to email my TA who followed up with Princess and after three days I was given the free internet. This is one reason I always book with a TA. If I had booked directly with Princess I would likely have been out of luck.

 

Enjoy your cruise...

 

Lew

[Pam in CA]

Here is a screenshot of what the flyer says:

[Colo Cruiser]

Looks like an eye test.

 

The link is in post#2.

 

http://www.princess.com/downloads/pdf/ships/PrincessSuite_eFlyer.pdf

Edited June 19, 2014 by Colo Cruiser

[bhopal21]

Looks like an eye test.

 

The link is in post#2.

 

And I failed it.:rolleyes:

 

It is still showing on the website right now and this is the answer I just received on facebook:

 

"we apologize for the confusion! We refreshed our suite benefits flyer this week, and unfortunately the incorrect version was uploaded to princess.com. We are updating this file immediately. We are sorry for any inconvenience that our glitch may have caused."

 

 

Mark that down as another screw up since the Swartz takeover.

 

Mike

[Colo Cruiser]

And I failed it.:rolleyes:

 

It is still showing on the website right now and this is the answer I just received on facebook:

 

"we apologize for the confusion! We refreshed our suite benefits flyer this week, and unfortunately the incorrect version was uploaded to princess.com. We are updating this file immediately. We are sorry for any inconvenience that our glitch may have caused."

 

 

Mark that down as another screw up since the Swartz takeover.

 

Mike

 

 

Seems like they never proof read anything and really don't care what the fallout is. :(

[bhopal21]

Seems like they never proof read anything and really don't care what the fallout is. :(

 

Try running your business like that and see what happens.:(

 

Mike:)

[shredie]

 

Mark that down as another screw up since the Swartz takeover.

 

 

Does appear to be a pattern...

[TracieABD]

Update:

 

I received a call from Princess. They rescinded my free internet. Boo :(

 

However, they offered my $50 in OBC for the inconvenience. I just did not have enough fight in me to argue it, so I took the OBC.

 

We will see what happens next!