kroberst Posted August 19, 2014 #1 Share Posted August 19, 2014 (edited) Just wanted to let someone know that I encountered the following error message when I tried to add 2 bookings (made through a TA) to the "my celebrity" area of the website: Exception in com.rccl.command.ebiz.GetBookingOwnershipCommand I did send an email about this but perhaps someone knows if there is something I can do so that I can see them? These were originally booked on board and then transferred. I am seeing a 3rd cruise that was also booked through a TA so I don't think it's related to that but who knows(?) Certainly not earth shattering, just nice to see them all listed:D Kathleen Edited August 19, 2014 by kroberst Link to comment Share on other sites More sharing options...
Celebrity Cruises Posted August 20, 2014 #2 Share Posted August 20, 2014 Hello, can you please send this information to concerns@celebrity.com. Any information regarding your browser will help as well. Thanks! Link to comment Share on other sites More sharing options...
rucruisn2 Posted August 20, 2014 #3 Share Posted August 20, 2014 I have the same problem, booking was showing, now it is gone. I have called Celebrity many times, they haven't a clue what to do. So, I 2nd this email, Celebrity, please fix this!! Link to comment Share on other sites More sharing options...
GUT2407 Posted August 20, 2014 #4 Share Posted August 20, 2014 I have the same problem, booking was showing, now it is gone. I have called Celebrity many times, they haven't a clue what to do. So, I 2nd this email, Celebrity, please fix this!! Ha Ha Ha, celebrity website playing up what a shock. Link to comment Share on other sites More sharing options...
helen haywood Posted August 20, 2014 #5 Share Posted August 20, 2014 Thanks for posting this. I, too, got the same error message. I just sent the above email address my issue and will report back what happens. Link to comment Share on other sites More sharing options...
flyingv4me Posted August 20, 2014 #6 Share Posted August 20, 2014 I have the same issue. My TA reported it to Celebrity. I've tried Explorer, Firefox, and Chrome and none work. Many others seem to be having the same issue. Ugh. Link to comment Share on other sites More sharing options...
helen haywood Posted August 21, 2014 #7 Share Posted August 21, 2014 As I said, I sent them an email. They don't even have their email set up to automatically send you a "We have received your request and will get back to you..." reply. So no response at all in two days. I tried different browsers as well with no luck. Link to comment Share on other sites More sharing options...
wallie5446 Posted August 21, 2014 #8 Share Posted August 21, 2014 (edited) When I made our final today the web site did what I was told was an 'auto correct' to the current pricing, and charged my credit card $1940.00 more than was due. I was told it would be refunded, they just didnt know how fast! Edited August 21, 2014 by wallie5446 Link to comment Share on other sites More sharing options...
Ex-Airbalancer Posted August 22, 2014 #9 Share Posted August 22, 2014 Do they have a proof reader there Way to funny Aug 26/27 deals , find the problem Sent from my iPad using Tapatalk Link to comment Share on other sites More sharing options...
Rare cruisestitch Posted August 22, 2014 #10 Share Posted August 22, 2014 Hmmm.. shouldn't that be way too funny? :o But seriously, folks, no they apparently do not have a proofreader. This is the company that spelled MAGNIFICENT as MAGNIFICIENT on the page advertising the President's Cruise. It was that way for months. Link to comment Share on other sites More sharing options...
Rare hcat Posted August 22, 2014 #11 Share Posted August 22, 2014 Do they have a proof reader there Way to funny Aug 26/27 deals , find the problem Sent from my iPad using Tapatalk Wow! seems that ship already sailed.. Link to comment Share on other sites More sharing options...
Ex-Airbalancer Posted August 22, 2014 #12 Share Posted August 22, 2014 Hmmm.. shouldn't that be way too funny? :o But seriously, folks, no they apparently do not have a proofreader. This is the company that spelled MAGNIFICENT as MAGNIFICIENT on the page advertising the President's Cruise. It was that way for months. I do not want to use up more of bits of information then necessary , since this could end up being the longest thread on the forum :p Link to comment Share on other sites More sharing options...
flyingv4me Posted August 22, 2014 #13 Share Posted August 22, 2014 I sent them an email yesterday morning outlining the difficulties I am having adding a cruise. They responded within about two hours: Hello, we're told that this error will be fixed tomorrow for everyone experiencing this. Thank you for letting us know! Fingers crossed that sometime today it will be fixed. For grins I just tried without success. Link to comment Share on other sites More sharing options...
wallie5446 Posted August 22, 2014 #14 Share Posted August 22, 2014 Wow!seems that ship already sailed.. 4 times! Link to comment Share on other sites More sharing options...
k9x8 Posted August 23, 2014 #15 Share Posted August 23, 2014 Wow!seems that ship already sailed.. Yep. The Solstice must have some new-fangled pods to get her all the way to Spain so quickly. Link to comment Share on other sites More sharing options...
dkjretired Posted August 23, 2014 #16 Share Posted August 23, 2014 4 times! Same here, two different computers and an Ipad.... Link to comment Share on other sites More sharing options...
BocaRoo Posted August 23, 2014 #17 Share Posted August 23, 2014 (edited) ... Of people whose booking has disappeared from their "My Celebrity" page. Actually, it IS a pain for it to disappear - it makes online booking of shore excursions, spa appts., and specialty dining more challenging. There is a work-around, which I was able to use to book shorex, but it's a pain. I called Captain's Club, too, to report the problem, but of course it's an IT issue so the representative couldn't assist or resolve it. I have written to =X= (thank you Celebrity Cruises above for providing the appropriate address). I do hope to achieve resolution to the problem, as I have yet to complete the credit card info portion of my express pass for our upcoming transatlantic cruise on the Silhouette. I can only imagine the nightmare THAT will be!!! :rolleyes::rolleyes::rolleyes: Jill Edited August 23, 2014 by BocaRoo Link to comment Share on other sites More sharing options...
dkjretired Posted August 23, 2014 #18 Share Posted August 23, 2014 I have a bit of good news to those having the problem and I am still one of them. Sign in, go to manage reservation but don't click on it. A drop down box will appear with five items. If you click on the first three you can get into the reservation. I just did it and was able further to go to my shore excursions and other stuff. Link to comment Share on other sites More sharing options...
BocaRoo Posted August 23, 2014 #19 Share Posted August 23, 2014 I have a bit of good news to those having the problem and I am still one of them. Sign in, go to manage reservation but don't click on it. A drop down box will appear with five items. If you click on the first three you can get into the reservation. I just did it and was able further to go to my shore excursions and other stuff. Hi, Don, That's the "workaround" I alluded to! I still wish I could see my reservation, though. I like being able to view what I've ordered, etc. all in one place... Also, I have one cruise that I cancelled AGES ago and I've NEVER been able to get that one OFF the page for some reason!! :rolleyes: Jill Link to comment Share on other sites More sharing options...
helen haywood Posted August 23, 2014 #20 Share Posted August 23, 2014 But the error message that I'm talking about occurs when I try to ADD an existing reservation...in one case a paid in full cruise in October! I can't do what you suggest because the site is not showing my reservation nor will it let me add it. Link to comment Share on other sites More sharing options...
C 2 C Posted August 23, 2014 #21 Share Posted August 23, 2014 I have the same error message when trying to add a reservation. However, even though this did not work an hour ago.. go to the link: Already booked: You can add your reservation there and start the Online check in process. Link to comment Share on other sites More sharing options...
Rare hammo Posted August 23, 2014 #22 Share Posted August 23, 2014 We are also unable to see our reservation for 3 cabins on Reflection. When I try and add the reservation I get this - so we cannot see or add to our booking. Exception in com.rccl.command.ebiz.GetBookingOwnershipCommand I have been getting this for weeks now -- there are other threads trying to get answers here also -- very frustrating .:mad: We are thinking about cancelling . Link to comment Share on other sites More sharing options...
loeb Posted August 24, 2014 #23 Share Posted August 24, 2014 Hello, can you please send this information to concerns@celebrity.com. Any information regarding your browser will help as well. Thanks! Ok, I sent an email, let's see if I get a response or the problem fixed. Link to comment Share on other sites More sharing options...
rucruisn2 Posted August 24, 2014 #24 Share Posted August 24, 2014 Not fixed yet, still can't re-add my reservation. Link to comment Share on other sites More sharing options...
Rare hammo Posted August 24, 2014 #25 Share Posted August 24, 2014 Likewise and I have also sent an email to that Celebrity address Link to comment Share on other sites More sharing options...
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