CintiPam Posted November 23, 2014 #26 Share Posted November 23, 2014 (edited) Hello Garry, and others who don't get our emails...Please know that we would LOVE for you to receive all our emails. I recommend you send an email to LeClubVoyage@AzamaraClubCruises.com to inquire why you don't get the promotional emails. Sometimes it's as simple as you opted out of receiving marketing communications from us when you first set up your profile, and they can 'un-tick' the box for you. Sometimes it's more complicated. Good luck. Oh, Bonnie, I went through your suggested process of writing to LeClub Voyage about not getting emails from Azamara in late September. Nicole Lukacs, Le Club Voyage Ambassador, wrote back and "confirmed that your email is active. You should begin to receive emails within a week or so." Well, two months later and I have not yet received a single email. :( However, I did get a brochure, which caused me to book the 2016 Norwegian Fjords cruise. :) I wonder how much business Azamara misses out on because it cannot get an interested cruiser on its email list. Edited November 23, 2014 by CintiPam Link to comment Share on other sites More sharing options...
Rare Host Jazzbeau Posted November 23, 2014 #27 Share Posted November 23, 2014 Pam and others -- Wearing a different hat, I am involved in a local organization that sends out mass emails. We were having a terrible time with various ISPs flagging our mass mailings as spam (even though each addressee had requested them). So my suggestion is that you set up a free account at gmail and ask Azamara to use that. Just remember to check the spam folder until you start getting their emails in your inbox. Link to comment Share on other sites More sharing options...
rallydave Posted November 23, 2014 #28 Share Posted November 23, 2014 Pam and others -- Wearing a different hat, I am involved in a local organization that sends out mass emails. We were having a terrible time with various ISPs flagging our mass mailings as spam (even though each addressee had requested them). So my suggestion is that you set up a free account at gmail and ask Azamara to use that. Just remember to check the spam folder until you start getting their emails in your inbox. While that might help, gmail still puts what it considers spam in a spam folder as does my ISP. In addition I have an e-mail forwarder that catches spam as well. If people are not receiving e-mails they expect to or hope to they need to be diligent in checking any spam filters on their incoming e-mails including gmail. Assuming one is on the list for getting e-mails, putting the e-mails that Bonnie so kindly provided should help getting the e-mails to your inbox however don't be complacent as I have seen e-mails with the e-mail address in my ISP address book go to the ISP's spam filter. Unfortunately, one has to simply keep checking all of your spam filters daily. Link to comment Share on other sites More sharing options...
munch1 Posted November 23, 2014 #29 Share Posted November 23, 2014 While that might help, gmail still puts what it considers spam in a spam folder as does my ISP. In addition I have an e-mail forwarder that catches spam as well. If people are not receiving e-mails they expect to or hope to they need to be diligent in checking any spam filters on their incoming e-mails including gmail. Assuming one is on the list for getting e-mails, putting the e-mails that Bonnie so kindly provided should help getting the e-mails to your inbox however don't be complacent as I have seen e-mails with the e-mail address in my ISP address book go to the ISP's spam filter. Unfortunately, one has to simply keep checking all of your spam filters daily. What I don't understand is that as we receive almost daily emails from Oceana why Azamara has such a problem. Have contacted Nicole at LCV and was assured that we would now receive emails. NOT !!! It should not be that hard to set up email listings I would think !!! Link to comment Share on other sites More sharing options...
BBMacLaird Posted November 23, 2014 #30 Share Posted November 23, 2014 So since I never get any emails, in spite of 'joining', 'submitting', 'signing up' many times, I went over to my Azamara account to make sure I'd checked all the appropriate boxes and re-requested communication about specials, news, etc. only to be told, in blood-red type, that such communication was reserved for Americans only!!!!Thanks, Az. This IS disturbing, if true. Our sign up form most definitely does not say for Americans only, we even have a drop down list to select country of residence. So I'm not sure where you say you saw this? Would you take a screen shot of where it says such, and send it to me via LeClubVoyage@azamaraclubcruises.com. Be sure to put Attn Bonnie MacLaird on the email. Link to comment Share on other sites More sharing options...
Mercruiser Posted November 24, 2014 #31 Share Posted November 24, 2014 I did a search in gmail for "Azamara". I was receiving frequent emails from Azamara up to June 18. Then they stopped. I'm not sure why. Per Andy's link, I went to my Le Club Voyage, Edit Membership page, clicked Yes on the bottom of the page where it asks "Would you like to receive email offers and promotions from Azamara Cruises?" I also went to the Communications Preferences page and verified that my email is correct. I then selected "Weekly" for the question, "How often would you like to receive promotional emails from Azamara?" I also clicked Yes to the question, "Would you like to receive promotional information from Azamara via US mail? " We will see if I start receiving emails again. Link to comment Share on other sites More sharing options...
Literary Lynne Posted November 24, 2014 #32 Share Posted November 24, 2014 (edited) Hi Bonnie Although I don't know how to do a screen shot, here is the information that showed for me (from the UK) on the Edit Membership page of Le Club Voyage. I cut and paste it below: Please update your Le Club Voyage membership information. There was no drop-down menu. We are sorry, Edit Membership is only allowed for United States guests. Lynne :( Edited November 24, 2014 by Literary Lynne Additional text. Link to comment Share on other sites More sharing options...
Riocca Posted November 24, 2014 #33 Share Posted November 24, 2014 Quite agree if you try to access "LCV update details" you get this message on the UK site, but it is possible to update contact details in "My Profile" on My Azamara you are also able to select contact frequency in this section. Maybe one day we will get a fully functioning web site, just as well the onboard experience keeps us coming back. Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
BBMacLaird Posted November 24, 2014 #34 Share Posted November 24, 2014 I do know the UK website is scheduled for some improvements, which should be activated by the end of the year. These will be 'improvements' not a total overhaul. Link to comment Share on other sites More sharing options...
Pam Posted November 26, 2014 #35 Share Posted November 26, 2014 I got an email today! Woo Hoo! Link to comment Share on other sites More sharing options...
R&M1000 Posted November 26, 2014 #36 Share Posted November 26, 2014 Any leaked info on the particulars??? OBC / reduced deposits? Link to comment Share on other sites More sharing options...
Sidney24 Posted November 27, 2014 #37 Share Posted November 27, 2014 Hi BONNIE - Can you tell us which markets will receive the new offer tomorrow ? Link to comment Share on other sites More sharing options...
marinaro44 Posted November 27, 2014 #38 Share Posted November 27, 2014 Any leaked info on the particulars??? OBC / reduced deposits? $500 OBC and double upgrade to veranda Link to comment Share on other sites More sharing options...
BBMacLaird Posted November 27, 2014 #39 Share Posted November 27, 2014 Hi BONNIE - Can you tell us which markets will receive the new offer tomorrow ? The Cyber-Sale is, as I understand it, being offered in the US and Canadian markets. It's our version of a post-Thanksgiving sale. Link to comment Share on other sites More sharing options...
Lottie A Posted November 27, 2014 #40 Share Posted November 27, 2014 The Cyber-Sale is, as I understand it, being offered in the US and Canadian markets. It's our version of a post-Thanksgiving sale. Well that seems very unfair Bonnie. What about your loyal customers in the UK, Europe and Australia? I am seriously looking at what cruises to book in 2015 and I have to say that Oceania are bombarding me with special offers every day.....but nothing from Azamara. Not good. :( Link to comment Share on other sites More sharing options...
cheznick Posted November 27, 2014 #41 Share Posted November 27, 2014 Well that seems very unfair Bonnie. What about your loyal customers in the UK, Europe and Australia? I am seriously looking at what cruises to book in 2015 and I have to say that Oceania are bombarding me with special offers every day.....but nothing from Azamara. Not good. :( Totally agree lottie. seems to be double standards if this is the case. Look after the usa market again and forget Europe and Australia. Never equality in the booking process and now no equality in the deals offered - ill say no more before I become too angry Link to comment Share on other sites More sharing options...
Prefdavid Posted November 27, 2014 #42 Share Posted November 27, 2014 (edited) Agree with both Lottie and Cheznick and hope that maybe Bonnie or Richard Twynam will be reading these posts and just think about their UK guests. I'm getting regular offers from both Oceania and Viking at the moment and were we not already booked for 2015, a couple of the Oceania offers would have had me on the phone to our TA. Edited November 27, 2014 by Prefdavid Link to comment Share on other sites More sharing options...
Sidney24 Posted November 27, 2014 #43 Share Posted November 27, 2014 MANY THANKS Bonnie for your honest answer. Apologies that it caused UPSET maybe advise that other deals coming to our markets would settle things down :-) Link to comment Share on other sites More sharing options...
Wacktle Posted November 27, 2014 #44 Share Posted November 27, 2014 I am also annoyed after the hype on this site. I was looking forward to logging on tomorrow to see some good offers, and maybe make a booking. If it had been made clear upfront that it was only for USA & Canada, I wouldn't have given it another thought. I don't know what offer I was expecting, but was hoping for some sensible pricing. Similar 2015 itineraries to those we've done in 2013 and 2014 are priced at several hundred pounds (£££) more, with no added value or obvious reason. Price rises are inevitable, given inflation, etc, but these price differentials are crazy. Link to comment Share on other sites More sharing options...
Spursgirl Posted November 28, 2014 #45 Share Posted November 28, 2014 Well that seems very unfair Bonnie. What about your loyal customers in the UK, Europe and Australia? I am seriously looking at what cruises to book in 2015 and I have to say that Oceania are bombarding me with special offers every day.....but nothing from Azamara. Not good. :( Sent a tweet to Larry Pimentel on this very subject. Received a very speedy reply informing me that he was unaware that the Cyber Sale was only available to N American guests. A second tweet to me copied into Bonnie, Signe and others asked why this was so. Perhaps we should watch this space... Link to comment Share on other sites More sharing options...
WhitlocksEnd Posted November 28, 2014 #46 Share Posted November 28, 2014 Strikes me as somewhat of an' own goal' and bound to alienate a large proportion of Azamara’s loyal customer base as well as being very divisive. I am not surprised that Larry Pimental, a first class and very professional CEO, is concerned and investigating! Link to comment Share on other sites More sharing options...
Rare uktog Posted November 28, 2014 #47 Share Posted November 28, 2014 Yes the hype had me hoping only to be dashed too much rara and not the sensitivity we used to see here. UNLESS of course our traditional sale day Boxing Day is being recognised Link to comment Share on other sites More sharing options...
Spursgirl Posted November 28, 2014 #48 Share Posted November 28, 2014 I think we in the UK may have to wait until early in the New Year for some meaningful offers Link to comment Share on other sites More sharing options...
Gardendog Posted November 28, 2014 #49 Share Posted November 28, 2014 The cyber promotion is only for select sailings. Called travel agent and the one we wanted was not one that was "Selected". Makes sense, but a bit disappointing. Link to comment Share on other sites More sharing options...
Pam Posted November 28, 2014 #50 Share Posted November 28, 2014 I'm still new at reading the pricing on Azamara. Is the Cyber Sale the $500 OBC on selected cruises? Link to comment Share on other sites More sharing options...
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