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ATTN: Norwegian Star passengers getting on the ship in Sydney next week

lcruz27

By lcruz27,
in Australia & New Zealand Cruisers

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MicCanberra Holiday Sharing Rare

MicCanberra

Posted
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Still heading south with reduced ports,then over to NZ with reduced ports and then up to Singapore.

 

It's a PR nightmare.

 

I think they should off load whoever wants to get off and take the rest back on the slow boat to Singapore. Either way compensations will be required to repair the good will.

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Pushka

Pushka

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I think they should off load whoever wants to get off and take the rest back on the slow boat to Singapore. Either way compensations will be required to repair the good will.

 

 

Maybe they are just hoping that because many are Aussies that if they sit tight the problem will go away. It reminds me of the court case involving the River Cruise.

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aussie cruzer

aussie cruzer

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I think they should off load whoever wants to get off and take the rest back on the slow boat to Singapore. Either way compensations will be required to repair the good will.

 

Looks like the TV stations are now involved..from Cruise law news today.

 

Quote

More unrest today on ship. Corporate they sent from Sydney, instead of Miami as they stated was useless in answering our questions.Now Darwin and Sydney news stations are Involved involved,really bad PR for NCL. They are destroying themselves.

 

Will be a big problem on board tonight and rest of cruise.

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lcruz27

lcruz27

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95b2d2318ea952b62bd6dff59fca6e53.jpg A lot of Aussies seem to be jumping ship early rather than sticking it out to the end. At the "meeting" this morning, they claimed over 200 were departing early. They're unloading people as we speak.

 

 

Sent from my iPhone using Forums mobile app

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aussie cruzer

aussie cruzer

Posted
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95b2d2318ea952b62bd6dff59fca6e53.jpg A lot of Aussies seem to be jumping ship early rather than sticking it out to the end. At the "meeting" this morning, they claimed over 200 were departing early. They're unloading people as we speak.

 

 

Sent from my iPhone using Forums mobile app

 

Security is probably kicking them off.

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MicCanberra Holiday Sharing Rare

MicCanberra

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Looks like the TV stations are now involved..from Cruise law news today.

 

Quote

More unrest today on ship. Corporate they sent from Sydney, instead of Miami as they stated was useless in answering our questions.Now Darwin and Sydney news stations are Involved involved,really bad PR for NCL. They are destroying themselves.

 

Will be a big problem on board tonight and rest of cruise.

 

They really need to resolve this one way or the other.

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MMDown Under Holiday Sharing Rare

MMDown Under

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Update: we are officially getting a 100% refund!!!

 

 

Sent from my iPhone using Forums mobile app

 

That is good news for passengers.

 

Why don't cruise lines have protocols in place to quickly handle situations such as this?

 

Nobody on board paid for a slow cruise with missed ports, so they deserve a refund and compensation for transport expenses.

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lcruz27

lcruz27

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Exactly. Like I said-if I wanted a cruise where I did nothing but stay on the ship for 21 days, I could have saved thousands and booked a cruise to nowhere. And they're still pushing the next leg at full itinerary on their website despite promising it would be corrected earlier...

 

 

Sent from my iPhone using Forums mobile app

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kiwicruisers51

kiwicruisers51

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I would imagine they do but needed someone with authority to make the decision to implement the protocol. In this case, it may have been the big wigs from Sydney that came to inspect and relay the information to the head office.

 

They better fix it before we leave on the Auckland to Venice legs. Missed ports and we will be expecting 100% refund/credit too

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Docker123

Docker123

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I have been wondering about the risks of running a ship around with limited propulsion capacity and the route through to NZ and then back to Singapore.

 

Main thing that comes to mind is that it is cyclone season at the top end and this does not seem to me to be a great idea.

 

Anyone know how the ship would be able to cope?

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MicCanberra Holiday Sharing Rare

MicCanberra

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I have been wondering about the risks of running a ship around with limited propulsion capacity and the route through to NZ and then back to Singapore.

 

Main thing that comes to mind is that it is cyclone season at the top end and this does not seem to me to be a great idea.

 

Anyone know how the ship would be able to cope?

 

They will avoid it slowly.

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The_Big_M

The_Big_M

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Big call.

 

Cancel 6-8 weeks of cruises and get it fixed and in return a stack of angry passengers

 

 

Or

 

 

 

Push on. Missing ports and in return get a stack of angry passengers.

 

The safest from a customer perspective is A. Either way, people are upset as they feel they missed out on the cruise experience. However, with A, they don't feel ripped off so are more likely to return. Whereas in B they feel ripped off as well.

 

Personally, makes me even less likely to try them, after they sent their old tub here, and then priced it at super premium levels. Wasn't impressed...

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MicCanberra Holiday Sharing Rare

MicCanberra

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The safest from a customer perspective is A. Either way, people are upset as they feel they missed out on the cruise experience. However, with A, they don't feel ripped off so are more likely to return. Whereas in B they feel ripped off as well.

 

Personally, makes me even less likely to try them, after they sent their old tub here, and then priced it at super premium levels. Wasn't impressed...

 

Agreed, about the options and being an older ship in their fleet (15 years old).

As for super premium levels you may be thinking more of the Jewel rather than the star, the stars prices were par with other lines for her itineraries, while Jewel has the higher prices.

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