GTO-Girl Posted February 4, 2017 #1 Share Posted February 4, 2017 All I did was log on, look at my reservation and logged off. So after speaking with my husband we decided to buy the Internet package. Logged back in and now it says my reservation is "being modified" so now I can't do anything or buy anything!!! Geez.....come on Royal....get some decent IT people!! Okay....rant over.....:o:o Link to comment Share on other sites More sharing options...
davekathy Posted February 4, 2017 #2 Share Posted February 4, 2017 All I did was log on, look at my reservation and logged off. So after speaking with my husband we decided to buy the Internet package. Logged back in and now it says my reservation is "being modified" so now I can't do anything or buy anything!!! Geez.....come on Royal....get some decent IT people!! Okay....rant over.....:o:o Wait about 20 to 30 minutes and you'll have access to your reservation again. Link to comment Share on other sites More sharing options...
GTO-Girl Posted February 4, 2017 Author #3 Share Posted February 4, 2017 That's what I did and it finally unlocked..... But it is crazy to even have to do that!! Doesn't make any sense. Oh well.....mission accomplished.....:D Link to comment Share on other sites More sharing options...
Florida_cruisers Posted February 4, 2017 #4 Share Posted February 4, 2017 They have a great product but between their fake sales and the terrible mobile site (it's not so bad on desktop, but today most people access it through the phone), they don't make it easy for people to book. Link to comment Share on other sites More sharing options...
Rare John&LaLa Posted February 4, 2017 #5 Share Posted February 4, 2017 They have a great product but between their fake sales and the terrible mobile site (it's not so bad on desktop, but today most people access it through the phone), they don't make it easy for people to book. That's funny, a minute ago I wrote on the cc forum change site that I mainly used from computer and the change did not bother me. No I'm going to say that I generally access royal site from my computer and the change doesn't bother me. 😉 Except when it doesn't work at all. That bothers me. 😱 Sent from my HTC One_M8 using Forums mobile app Link to comment Share on other sites More sharing options...
Rare island lady Posted February 4, 2017 #6 Share Posted February 4, 2017 Every time RCI does something to "improve" the site...it gets worse!! :( At least I like how they are showing the cabins available to book on a deck plan page now anyway. Link to comment Share on other sites More sharing options...
Rare John&LaLa Posted February 4, 2017 #7 Share Posted February 4, 2017 Every time RCI does something to "improve" the site...it gets worse!! :( At least I like how they are showing the cabins available to book on a deck plan page now anyway. Apparently just some of the cabins. 😉 Sent from my HTC One_M8 using Forums mobile app Link to comment Share on other sites More sharing options...
Biker19 Posted February 4, 2017 #8 Share Posted February 4, 2017 All I did was log on, look at my reservation and logged off. You have to use the link on the web site to exit the reservation, not just close the web page, to avoid the 20 min penalty. Link to comment Share on other sites More sharing options...
davekathy Posted February 4, 2017 #9 Share Posted February 4, 2017 (edited) You have to use the link on the web site to exit the reservation, not just close the web page, to avoid the 20 min penalty. Exactly right. But for some reason some choose to hit the big X. I just cancelled two shore excursions due lower price and rebooked them for two different Cruises with no issues. I never have issues with RCI website on my laptop (using windows 10, IE or ME). Edited February 4, 2017 by davekathy Link to comment Share on other sites More sharing options...
Rare island lady Posted February 4, 2017 #10 Share Posted February 4, 2017 Apparently just some of the cabins. 😉 Sent from my HTC One_M8 using Forums mobile app Yeah...just the ones they want to sell you. ;) LOL!! Get a kick out of how many "mystery" cabins show up at the last minute. Link to comment Share on other sites More sharing options...
Snit13 Posted February 4, 2017 #11 Share Posted February 4, 2017 I was told yesterday by C&A that the reason I could only choose D2 cabins on web was because I was mock booking for 2. D1 available cabins only show for bookings of 3 or more. I guess until they no longer have D2's available. I was looking to book a D1 but no dice as there are just 2 of us. I did not try a mock booking for 3 to see if this was true or fake news. Link to comment Share on other sites More sharing options...
ThirstyCruiser Posted February 4, 2017 #12 Share Posted February 4, 2017 Every time I try to quote a cruise on their site I get as far as selecting the cabin, hit next, and it dumps be back to the unqualified search page for all cruises. I can't get past that page. Yeah, yeah, cookies and cache and all that. Gimmie a break, fix your blasted site so it works. Try actually testing for a change with different devices, O/Ses, browsers and browser versions. Its like they got one flunky making changes to their site, testing on one Windows XP machine and declaring success when it works - "Release it to the public, we good!" Link to comment Share on other sites More sharing options...
Disneynutbsv Posted February 4, 2017 #13 Share Posted February 4, 2017 I just booked cruise today, but keeps saying modified and then I log out and it shows up, but when I click on shore excursions it says Internal Error... Link to comment Share on other sites More sharing options...
sndral Posted February 4, 2017 #14 Share Posted February 4, 2017 ... I never have issues with RCI website on my laptop (using windows 10, IE or ME). It's horrible on an IPad - there's a big blue band that covers the left half of the screen when I try to search for a cruise so I can't see half the screen with the list of cruises under the blue band, even when I hit the X to get rid of the blue band, it won't go away. So frustrating - it's been that way for at least a month or more as I've been trying to search for which cruise to book for next fall. It wasn't like this last summer when I was searching & booked. I keep hoping they'll fix it. Meanwhile I've been searching for cruises w/ other companies as at least their sites are functional on my IPad. Link to comment Share on other sites More sharing options...
Rare Lionesss Posted February 4, 2017 #15 Share Posted February 4, 2017 It seems the site really acts up on weekends. We make very few changes or orders on a weekend. We do most of our changes on weekdays. Not worth the aggravation of the weekend RCI site. Just saying Link to comment Share on other sites More sharing options...
davekathy Posted February 4, 2017 #16 Share Posted February 4, 2017 It's horrible on an IPad - there's a big blue band that covers the left half of the screen when I try to search for a cruise so I can't see half the screen with the list of cruises under the blue band, even when I hit the X to get rid of the blue band, it won't go away. So frustrating - it's been that way for at least a month or more as I've been trying to search for which cruise to book for next fall. It wasn't like this last summer when I was searching & booked. I keep hoping they'll fix it. Meanwhile I've been searching for cruises w/ other companies as at least their sites are functional on my IPad. Is your IPad you're only device you own? Link to comment Share on other sites More sharing options...
Wilson Posted February 4, 2017 #17 Share Posted February 4, 2017 Big pre-sale cruise this weekend. However access to cruise planner has been down for almost 2 hours! I called and after being on hold for 30 minutes they could not provide an ETA to the fix. Link to comment Share on other sites More sharing options...
laura85 Posted February 4, 2017 #18 Share Posted February 4, 2017 For 30 min my cruise was "being modified" and unavailable. And now for the last hour, I was able to login to my cruise, but I can't get into my cruise planner to schedule excursions, shows, etc. I keep getting an error page. Maybe they are doing some weekend maintenance? I will try back later and hope for the best! I am accessing it from my desktop. For the most part, I do like Royal's website, with the ability to book onboard dining and entertainment for Harmony. Link to comment Share on other sites More sharing options...
crosby99 Posted February 4, 2017 #19 Share Posted February 4, 2017 Big pre-sale cruise this weekend. However access to cruise planner has been down for almost 2 hours! I called and after being on hold for 30 minutes they could not provide an ETA to the fix. After the sale? :rolleyes: Trying to get on myself bit frustrating Link to comment Share on other sites More sharing options...
davekathy Posted February 4, 2017 #20 Share Posted February 4, 2017 I was told yesterday by C&A that the reason I could only choose D2 cabins on web was because I was mock booking for 2. D1 available cabins only show for bookings of 3 or more. I guess until they no longer have D2's available. I was looking to book a D1 but no dice as there are just 2 of us. I did not try a mock booking for 3 to see if this was true or fake news. I just did a mock booking on RCIs website for two selecting a D1 stateroom with no issues and have done it in the past. I don't buy into what the C&A rep told you. We (wife and I) are in a D1 stateroom on the Jewel for our B2B Cruise in April. Link to comment Share on other sites More sharing options...
Wilson Posted February 4, 2017 #21 Share Posted February 4, 2017 after the sale? :rolleyes: Trying to get on myself bit frustrating hahahaha Link to comment Share on other sites More sharing options...
sndral Posted February 5, 2017 #22 Share Posted February 5, 2017 Is your IPad you're only device you own? No, but it's the device I travel with & prefer to use as it weighs less than either lap top, is more mobile than the desk top @ work & the screen is bigger than the IPad mini, the IPhone or the work Samsung :) interestingly the blue band shows up on the mini but not the IPhone. Link to comment Share on other sites More sharing options...
NJporkroll Posted February 5, 2017 #23 Share Posted February 5, 2017 Wow to hate something as trivial as a web site. Ask yourself, is that the your only complaint in life. If so can we switch places? Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
beachgoddess Posted February 5, 2017 #24 Share Posted February 5, 2017 Wow to hate something as trivial as a web site. Ask yourself, is that the your only complaint in life. If so can we switch places? Sent from my iPhone using Forums Again I ask. Why are people so salty with their comments? Sent from my SM-G920V using Forums mobile app Link to comment Share on other sites More sharing options...
Biker19 Posted February 5, 2017 #25 Share Posted February 5, 2017 Why are people so salty with their comments? Like with food, it would be bland without it.:p Link to comment Share on other sites More sharing options...
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